East Metro Animal Emergency Clinic
Covington, Georgia
Book an Appointment
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General Info
East Metro Animal Emergency Clinic initiates pet wellness support in Covington through a gentle process that strengthens with each visit which helps Georgia families feel both connected and informed. Initial veterinary visits emphasize understanding the animal by monitoring behavior and identifying lifestyle patterns while addressing issues such as appetite loss, skin irritation, and decreased playfulness. The examination process encompasses weight measurement along with joint movement evaluation and coat condition assessment while also including dental inspection and abdominal palpation together with gentle behavioral analysis. The entire process progresses at a rate that establishes understanding with both the patient and the family's routine and care choices. East Metro Animal Emergency Clinic delivers an array of services including vaccinations and diagnostics along with parasite control and dental care while also offering nutrition planning plus pain management and chronic condition support. The development of treatment plans involves distinct phases and individual customization by considering factors such as the pet’s age, temperament, breed tendencies, home setup, and daily rhythm. Timing is flexible with options for staging out care to match comfort and budget. Owners obtain straightforward visit summaries along with structured timelines and specific goals to pursue such as rechecks weight targets or dental care follow-through. Mobile reminders combined with printed take-home packets support household alignment while avoiding pressure. East Metro Animal Emergency Clinic assists pet owners in Covington and nearby Georgia regions to integrate veterinary care into their lives as a soothing consistent pattern that supports future years.
Team
Kelly Fadeley
Veterinarian
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Reviews
Rebecca Scott
28 Dec 2023
REPORT
I will not be taking any of my pets back to this facility ever again! I had a sick cat on Christmas Eve morning that needed treatment for excessive vomiting and painting/difficulty breathing. I was mo...
I will not be taking any of my pets back to this facility ever again! I had a sick cat on Christmas Eve morning that needed treatment for excessive vomiting and painting/difficulty breathing. I was mostly pleased with the initial treatment (Cerenia) by Dr. Berlin for my cat's nausea; however, I wondered why no fluids had been given to him since he had thrown up so much. At discharge 3pm that afternoon, Dr. Berlin recommended a powerful opioid (Buprenex) that he could take there once and it would last 3 days in his system. I trusted her reasons for this, even though I was hesitate. She gave it to him and we left the clinic. After getting home it all went down hill from there, even into this present day. I had to take my cat back to the East Metro Christmas evening for round the clock monitoring/ hospitalization over night, fluids, and more medications. Dr. Berlin was leaving and Dr. Lathem was taking over for the remainder of the night. Upon her fist phone call with me I was "talk down to" as if I were the one to blame for my cat's severe condition. She said that he needed several medications that Dr. Berlin did not mention previously that night; I questioned this and was once again informed that he was "very sick and needed these things to be comforted." She never mention once though that he could have possibly got into this condition due to his severe reaction to the Buprenex and no fluids being given initially to him. When I picked him up the next morning at 7am to take him to our regular vet for continued monitoring I was very bluntly informed "He is dying; this is a very sick cat!" My daughter began to sob and she turned to look at her and very rudely stated, "Well she must not have known how bad his condition was". I told her my daughter was aware but this was still very difficult for us both; her response back was "Sorry" in a very nonchalant tone. Dr. Lathem appeared in a very cold demeanor, no empathy or sympathy extended at all to us in this difficult time. If you are not someone with compassionate for a person's family member possibly dying then you should not be in the emergency business. Crisis situations happen and you need to know how to speak to the people appropriately during these times. To continue the nonchalant attitude as we were walking out the door she stated "Good luck" as if we were going to play in a ballgame or performance of some kind.
I will add this next part just to help other pet owners know; my regular vet's office has spent the last 48 hours trying to correct the damage that was done to my cat at East Metro. Many staff at my vet's officed have made comments that usually Buprenex is not given as a first line pain medication because of its high potency and reactions in some animals, especially cats. My cat is still hospitalized as I write this; he was in a very fragile state when we got him there yesterday. However, they are more hopeful today that he will make it through, as he is responding to their thoughtful, wise treatment plan.
Don Lowrey
16 Feb 2022
REPORT
The East Metro Emergency Vet was great with my dog Miley. Due to covid the visit was contactless. Even so they were very communicative and explained what was wrong, how they would treat it and what it...
The East Metro Emergency Vet was great with my dog Miley. Due to covid the visit was contactless. Even so they were very communicative and explained what was wrong, how they would treat it and what it would cost. I had read reviews previously which made me a little cautious, but I feel they were professional, capable and price fairly given it is after hours service.
Joyce Keeton
2 Feb 2022
REPORT
I can't thank Dr. Latham and the entire team at East Metro Emergency Animal Services enough. My English Bulldog, who is almost 13 years old, bloated and her stomach and small intestines twisted sudd...
I can't thank Dr. Latham and the entire team at East Metro Emergency Animal Services enough. My English Bulldog, who is almost 13 years old, bloated and her stomach and small intestines twisted suddenly. They met me at the door and took immediate action to stabilize her and then save her life. They were friendly, professional, and compassionate throughout the entire ordeal.
Sara Vinson
5 Jun 2021
REPORT
While our story doesn't have a happy ending, we appreciate all that the staff at East Metro Emergency Animal Clinic did to care for our yellow lab mix. We were out of town when a complex blockage occu...
While our story doesn't have a happy ending, we appreciate all that the staff at East Metro Emergency Animal Clinic did to care for our yellow lab mix. We were out of town when a complex blockage occurred. I received regular communication and was able to speak with the on-call veterinarian when I called at miscellaneous times. I also appreciate a staff member coming out to talk to me when I picked up our crate days later. Very compassionate and professional staff. We'll miss our sweet girl.
Kaitlin K.
8 May 2019
REPORT
So unfriendly and non-communicative. Just tell me what's going on with my sick dog and maybe be a little nice? No need to make a bad and confusing situation worse by being so standoffish.
Brittany H.
5 May 2019
REPORT
New management, bad management. Kelly. New board members. Poorly run. I give this place a year. Tops.
Megan K
14 Jul 2018
REPORT
Very happy with the service and care they provided for my dog when he got blocked.
Keisha Owens
29 May 2018
REPORT
My best friend's dog was attacked by a Pit Bull and had to be euthanized. Dr. Jackson and his staff was very compassionate, patient and knowledgeable. It was one of the hardest decisions that we had ...
My best friend's dog was attacked by a Pit Bull and had to be euthanized. Dr. Jackson and his staff was very compassionate, patient and knowledgeable. It was one of the hardest decisions that we had to make, but Dr. Jackson was there every step of the way!
Natalie Anghel
17 Apr 2018
REPORT
Had to rush one of my cats here because he was blocked (absolutely no urination.) This is semi common in neutered male cats and I was previously aware of the fact that it can happen. It is life threat...
Had to rush one of my cats here because he was blocked (absolutely no urination.) This is semi common in neutered male cats and I was previously aware of the fact that it can happen. It is life threatening (built up blood potassium can cause heart attack.) In this cat it was caused by urinary crystals. When we arrived we didn't have to wait at all to seen. The doctor gave us diagnosis within 30 minutes. The emergency surgery for this is a costly one. I was charged the low estimation price and because I caught the obstruction early not all of that was needed so I was refunded almost $500. These are amazing veterinarians and this office isn't going to scam you. With that being said it is important that anyone with an animal should know that vet care is costly.
Alan Cox
17 Apr 2018
REPORT
All I can tell you in my opinion, the lady vet on duty at 2 am may have well saved my Lhasa Apsa. Bloody mixture from bowels, constant vomiting, quickly becoming dehydrated. She gave an injection to s...
All I can tell you in my opinion, the lady vet on duty at 2 am may have well saved my Lhasa Apsa. Bloody mixture from bowels, constant vomiting, quickly becoming dehydrated. She gave an injection to stop vomiting, injection to stop infection causing bleeding, pills to continue helping with infection and IV for dehydration. I was there until 4:30 am, the total bill was $235 which I thought was very fair. My little boy got better almost immediately. VERY SATISFIED .
Kimmie Easton
15 Apr 2018
REPORT
These people are fantastic!!
Warm and inviting.
Informative, very caring 😍
Carrie Washburn
17 Feb 2018
REPORT
I was happy with the service I received. The doctor's advice and injection he gave my girl helped get her through the night so we could make it to our regular vet the next morning. The price wasn't t...
I was happy with the service I received. The doctor's advice and injection he gave my girl helped get her through the night so we could make it to our regular vet the next morning. The price wasn't too bad. I would drive 45 minutes to go here again, rather than go to Woodland, which is 5 minutes from my house. SAVES in Fayetteville looks very expensive too. When it used to be Southern Crescent it was not that fancy. Any emergency vets office that resembles a ski lodge or fancy hotel makes me think they're making me pay top dollar for their services so they can have all this extra stuff. No thanks, just have the ability to save my dog and ask for a reasonable fee.
Stacie Pierce
11 Feb 2018
REPORT
Today I had to say goodbye to my cat of almost 15 years. Sarah and Dr. Jackson were courteous, professional, helpful, polite, patient and kind. They gave me all the time I needed with my cat before, d...
Today I had to say goodbye to my cat of almost 15 years. Sarah and Dr. Jackson were courteous, professional, helpful, polite, patient and kind. They gave me all the time I needed with my cat before, during and after the procedure. They made the whole experience as easy as they possibly could. I will definitely use their services again in the future should the need arise. Thank you Sarah and Dr. Jackson!
Tyrone Kitchens
24 May 2017
REPORT
Took my Precious Boy King here for having (As they stated)Having a heat stroke!I really believe that they brought his temperature down to quickly which cause him to DIE.I was told to leave and go up ...
Took my Precious Boy King here for having (As they stated)Having a heat stroke!I really believe that they brought his temperature down to quickly which cause him to DIE.I was told to leave and go up front to do paperwork for payment.Dont know what happened when i left my dog eye sight hmmm?But i know I WILL NEVER EVER TAKE ANOTHER PET HERE!!!And i also believes their cries are FAKE great ACTORS.I think if they're not Spayed or neutered they don't try to save our precious Pets.
John Coleman
30 Apr 2017
REPORT
Thank you for all the help,great place ,will recommend to friends!
April Boswell
26 Feb 2017
REPORT
Money hungry fucks!!!!
Worst experience ever....
Y'all should know our dog is dying and u could have helped
Cami Barrera
9 Feb 2017
REPORT
What kind of animal emergency clinic doesn't treat feral animals? Shame on you for calling yourselves veterinarians.
K.c. Phillips
23 Jan 2017
REPORT
I used East Metro Animal Emergency Clinic for the first time and I cannot believe how friendly, professional, and knowledgeable the staff were. We could not have gotten any better treatment anywhere.
Lee Burgess
18 Jan 2017
REPORT
Very caring, patient ladies there. Glad they were in our city the other night. Never knew they were there until I thought my dog was dying in the middle of the night.
Affordable Moonwalk
18 Jan 2017
REPORT
We had to use them for our dog the other night. They were very professional, nice, and patient with us. They did all they could for our dog and were very caring. The vet called tonight to check on ...
We had to use them for our dog the other night. They were very professional, nice, and patient with us. They did all they could for our dog and were very caring. The vet called tonight to check on our dog. I thought that showed they care.
Lee B.
17 Jan 2017
REPORT
Thankful they are in Covington. Very professional and patient. Costly, but emergency is what it is. The vet cares, she even called the next evening to check on our dog. Recommend.
Leigh Vaughn
9 Jan 2017
REPORT
I took my dog to East Metro for an injury that couldn't wait until my vet's office opened the following Monday. My dog was taken back almost immediately. I was shown to an exam room and waited for the...
I took my dog to East Metro for an injury that couldn't wait until my vet's office opened the following Monday. My dog was taken back almost immediately. I was shown to an exam room and waited for the vet. Dr. Kidd was very kind and explained everything they needed to do for my dog. Sarah came in a few minutes later to discuss the fees. I never felt rushed, or that they were "just after my money". My dog and I were treated fairly and respectfully. While I hope I don't have to return, I won't hesitate to come back.
Brianna Holierhoek
29 Dec 2016
REPORT
VERY RUDE! My dog ate some medication and all they could do was tell me they couldn't help and to call poison control. To call poison control about an animal is $65, plus whatever needs to be done to ...
VERY RUDE! My dog ate some medication and all they could do was tell me they couldn't help and to call poison control. To call poison control about an animal is $65, plus whatever needs to be done to save my dogs life. Very terrible service, will never come here agian.
Terrence Davis
18 Dec 2016
REPORT
This office is amazing, the staff is super courteous! The Vet is very professional and knowledgeable, they took care of my dogs as if it was their own. Thank you so much!
Dawn Stapp Flanigan-Mudd
5 Dec 2016
REPORT
If ever you need someone who cares for you and your pet in an emergency this is the place. Lost my Charlie this morning. But I can say. They took care of him and Clay n myself.
Marcie Floyd Tanner
7 Nov 2016
REPORT
Thank you very much for helping us with Coda yesterday. You are a little on the expensive side, but an emergency is an emergency. She's doing much better today. Thank you again!
Krissy Schell Jones
25 Sep 2016
REPORT
Over all a good visit. We did not like the fact that they wanted to take our dog away from us in the back to examine her. We opposed, they stressed their policies and need for them, we opposed agai...
Over all a good visit. We did not like the fact that they wanted to take our dog away from us in the back to examine her. We opposed, they stressed their policies and need for them, we opposed again, and they agreeed to let us stay with her for everything. We would have left if they had not. It was pricey, but that was to be expected from a weekend visit to an emergency vet. This was not a life or death visit, so we were satisfied with her treatment.
Elayne Batts
16 Jul 2016
REPORT
Did not do enough to stabilize my baby. We had the payment option approval but guess it wasn't enough for them to help him. In his condition they should have made what he needed the most. Hopefully th...
Did not do enough to stabilize my baby. We had the payment option approval but guess it wasn't enough for them to help him. In his condition they should have made what he needed the most. Hopefully they at least gave him the drug they said they would to ease the pain he had to be in. We left feeling the money was the primary focus and the humane efforts last. I'm so crushed my baby passed there 5 minutes after the family who loved him left to come back and get him in the morning. Thought we did best for him to stay overnight. Felt they didn't really care for him. My sweet baby.....
David Corley
14 Jul 2016
REPORT
First I want to say carma is a bitch and I hope that ya"ll and I will do what ever I can to make sure that you get it,Last night I came in with my baby her name is yidda just I case you care which I k...
First I want to say carma is a bitch and I hope that ya"ll and I will do what ever I can to make sure that you get it,Last night I came in with my baby her name is yidda just I case you care which I know now that ya"ll don't give a damn about anything but MONEY, when I brought her there your staff was very cold and non-caring she had just had puppies and was having a hard time I had 100 cash dollars in my pocket and was willing to give my title to my car blood or what ever it took to help my baby instead for 10 dollars my yidda died and ya"ll just don't give a damn I hope or I know ya"ll will get what is coming to ya"ll don't you even care well that is a stupid question I will spend as much time as it takes to ruin your reputation but ya"ll are doing a damn good job of it yourself, ya"ll are a worthless piece of crap your staff and your so called vets and I think that everyone will see what ya"ll really are I can"t wait to see your doors CLOSED and I hope that you loose everything that you have robbed people of. Don't everyone see that these people is a money hungry piece of shit.Her is hopingthat you get what is coming to you.Even a minus 5 star
Diane Byrd
1 Jun 2016
REPORT
A huge thank you to the staff at the emergency clinic last night; we had to bring our Belle in (with 5 brand new puppies), we knew something wasn't right with her. Everyone was caring, quick to get u...
A huge thank you to the staff at the emergency clinic last night; we had to bring our Belle in (with 5 brand new puppies), we knew something wasn't right with her. Everyone was caring, quick to get us back and explained everything to us. Belle still had one puppy to deliver and needed some help! We're happy to say that now we have six healthy puppies thanks to your staff!
Candis Ferguson
15 May 2016
REPORT
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year ...
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year old dog because she was having a seizure and I did not know what was causing it. I called before bringing her in and they informed me that it would be 110.00 to see her so that's what I was prepared to pay but by the end of the visit it came to over 2,000.00 to try to save her and they would not do anything to try and save until the payment of 2,000 was made that day. I could not afford that but could do a payment plan but unfortunately they did not have that to offer. What made it worse was one of the female employees got a really nasty attitude and started to go on a rant about how they use to offer payment plans and they almost went bankrupt and had to close. I do believe my dog would be alive today if I just took her to another Animal Hospital. I really do regret ever stepping foot in that place. Words can't express how horrible they made me feel. PLEASE STAY AWAY FROM THIS PLACE, YOUR PET DESERVES BETTER, YOU DESERVE BETTER CUSTOMER SERVICE!!!!
king of kids
15 May 2016
REPORT
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year ...
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year old dog because she was having a seizure and I did not know what was causing it. I called before bringing her in and they informed me that it would be 110.00 to see her so that's what I was prepared to pay but by the end of the visit it came to over 2,000.00 to try to save her and they would not do anything to try and save until the payment of 2,000 was made that day. I could not afford that but could do a payment plan but unfortunately they did not have that to offer. What made it worse was one of the female employees got a really nasty attitude and started to go on a rant about how they use to offer payment plans and they almost went bankrupt and had to close. I do believe my dog would be alive today if I just took her to another Animal Hospital. I really do regret ever stepping foot in that place. Words can't express how horrible they made me feel. PLEASE STAY AWAY FROM THIS PLACE, YOUR PET DESERVES BETTER, YOU DESERVE BETTER CUSTOMER SERVICE!!!!
Hunter Campbell
19 Apr 2016
REPORT
Came in with our dying puppy and they helped her make it through it and we get to enjoy her still to this day thank them for their hard work and their kindness
Russell Oliveri
18 Apr 2016
REPORT
I have never been so mortified in my life. Our cat needed a c-section because there was obviously 2-3 additional kittens still inside. FIRST the said they had to do an xray to see AFTER they already s...
I have never been so mortified in my life. Our cat needed a c-section because there was obviously 2-3 additional kittens still inside. FIRST the said they had to do an xray to see AFTER they already said there's no doubt there's other kittens. They said theyd work out an estimate but said it would be between Two and Three THOUSAND dollars... We were like ...HUH???? We have other cats, have had many dog and have had many horses in the past and our Vet Dr. Sigman wouldnt charge more the 750.00. They said "Well this is an emergency clinic". We declined their work and asked for our cat and three kittens she already had back into our possession. Within moments on the other side of the door a woman said "isnt that how people are" and laughed...My wife could have killed at that moment but instead cried in anger.
It together forever to get our girl and her kittens back after paying $105 dollars for absolutely NOTHING we havent already told them. She ended by saying theyve had problems like this before and all I could do was look at her and say "I no doubt am sure you have"
This is by far the WORST animal clinic I have ever visited. The doctor in the beginning was good but the woman that came on at 8 oclock was a complete idiot, Leslie Lathem.
Even looking at the bill they have domestic medium hair cat as the breed where we clearly stated she was a Maine Coon that had long hair....what idiots!
Id recommend going anywhere BUT this facility, Absolutely the worst animal clinic in the state of Georgia...ok ok ok most of Geaorgia
Nikole Brooks
24 Mar 2016
REPORT
horrible..................could have saved my dog but did not even try..
Faye Smith
29 Feb 2016
REPORT
East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more ...
East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more expensive than a day practice would be, but isn't that the case in human medicine too? They are honest and fair. They give you an estimate for any charges prior to incurring any charges. There is no "sticker shock" and do everything they can to work within your budget. If you are a long-time pet owner like I am, you know that pet services are not free or cheap. Just the nature of the beast. I have a separate account for my babies for that reason alone. I am so glad they have been there to help my babies when no one else was open. Thank you for taking the time away from your families to help mine. You guys ROCK!
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FAQs
Where is East Metro Animal Emergency Clinic located?
East Metro Animal Emergency Clinic is located at 6225 U.S.278 NW, Covington, Georgia 30014. It's easily accessible to pet owners in the Covington area and surrounding communities.
What time does East Metro Animal Emergency Clinic open and close each day?
East Metro Animal Emergency Clinic is open Monday 12:00 PM - 24:00 PM, Tuesday 12:00 PM - 24:00 PM, Wednesday 12:00 PM - 24:00 PM, Thursday 12:00 PM - 24:00 PM, Friday 12:00 PM - 24:00 PM. On Saturdays, it's open 00:00 AM to 24:00 PM. On Sundays, it's open 00:00 AM to 24:00 PM.
Is East Metro Animal Emergency Clinic open on Saturdays?
Yes, East Metro Animal Emergency Clinic is open on Saturdays. Their Saturday hours are 00:00AM to 24:00 PM.
How can I book an appointment at East Metro Animal Emergency Clinic?
You can book an appointment online with East Metro Animal Emergency Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does East Metro Animal Emergency Clinic offer?
East Metro Animal Emergency Clinic in Covington offers a range of veterinary services, including Endoscopy, Laboratory, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Business Hours
Monday
Mon
12:00 PM – Invalid Close
Tuesday
Tue
12:00 PM – Invalid Close
Wednesday
Wed
12:00 PM – Invalid Close
Thursday
Thu
12:00 PM – Invalid Close
Friday
Fri
12:00 PM – Invalid Close
Saturday
Sat
Open 24 Hours
Sunday
Sun
Open 24 Hours
Services
Endoscopy
Laboratory
Ultrasound
Incorrect information? Let us know
East Metro Animal Emergency Clinic
Covington, Georgia
6225 U.S.278 NW
Covington Georgia 30014
Book an Appointment
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General Info
East Metro Animal Emergency Clinic initiates pet wellness support in Covington through a gentle process that strengthens with each visit which helps Georgia families feel both connected and informed. Initial veterinary visits emphasize understanding the animal by monitoring behavior and identifying lifestyle patterns while addressing issues such as appetite loss, skin irritation, and decreased playfulness. The examination process encompasses weight measurement along with joint movement evaluation and coat condition assessment while also including dental inspection and abdominal palpation together with gentle behavioral analysis. The entire process progresses at a rate that establishes understanding with both the patient and the family's routine and care choices. East Metro Animal Emergency Clinic delivers an array of services including vaccinations and diagnostics along with parasite control and dental care while also offering nutrition planning plus pain management and chronic condition support. The development of treatment plans involves distinct phases and individual customization by considering factors such as the pet’s age, temperament, breed tendencies, home setup, and daily rhythm. Timing is flexible with options for staging out care to match comfort and budget. Owners obtain straightforward visit summaries along with structured timelines and specific goals to pursue such as rechecks weight targets or dental care follow-through. Mobile reminders combined with printed take-home packets support household alignment while avoiding pressure. East Metro Animal Emergency Clinic assists pet owners in Covington and nearby Georgia regions to integrate veterinary care into their lives as a soothing consistent pattern that supports future years.
Business Hours
Monday
12:00PM-24:00PM
Tuesday
12:00PM-24:00PM
Wednesday
12:00PM-24:00PM
Thursday
12:00PM-24:00PM
Friday
12:00PM-24:00PM
Saturday
00:00AM-24:00PM
Sunday
00:00AM-24:00PM
Services
Endoscopy
Laboratory
Ultrasound
Team
Kelly Fadeley
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Rebecca Scott
28 Dec 2023
I will not be taking any of my pets back to this facility ever again! I had a sick cat on Christmas Eve morning that needed treatment for excessive vomiting and painting/difficulty breathing. I was mo...
I will not be taking any of my pets back to this facility ever again! I had a sick cat on Christmas Eve morning that needed treatment for excessive vomiting and painting/difficulty breathing. I was mostly pleased with the initial treatment (Cerenia) by Dr. Berlin for my cat's nausea; however, I wondered why no fluids had been given to him since he had thrown up so much. At discharge 3pm that afternoon, Dr. Berlin recommended a powerful opioid (Buprenex) that he could take there once and it would last 3 days in his system. I trusted her reasons for this, even though I was hesitate. She gave it to him and we left the clinic. After getting home it all went down hill from there, even into this present day. I had to take my cat back to the East Metro Christmas evening for round the clock monitoring/ hospitalization over night, fluids, and more medications. Dr. Berlin was leaving and Dr. Lathem was taking over for the remainder of the night. Upon her fist phone call with me I was "talk down to" as if I were the one to blame for my cat's severe condition. She said that he needed several medications that Dr. Berlin did not mention previously that night; I questioned this and was once again informed that he was "very sick and needed these things to be comforted." She never mention once though that he could have possibly got into this condition due to his severe reaction to the Buprenex and no fluids being given initially to him. When I picked him up the next morning at 7am to take him to our regular vet for continued monitoring I was very bluntly informed "He is dying; this is a very sick cat!" My daughter began to sob and she turned to look at her and very rudely stated, "Well she must not have known how bad his condition was". I told her my daughter was aware but this was still very difficult for us both; her response back was "Sorry" in a very nonchalant tone. Dr. Lathem appeared in a very cold demeanor, no empathy or sympathy extended at all to us in this difficult time. If you are not someone with compassionate for a person's family member possibly dying then you should not be in the emergency business. Crisis situations happen and you need to know how to speak to the people appropriately during these times. To continue the nonchalant attitude as we were walking out the door she stated "Good luck" as if we were going to play in a ballgame or performance of some kind.
I will add this next part just to help other pet owners know; my regular vet's office has spent the last 48 hours trying to correct the damage that was done to my cat at East Metro. Many staff at my vet's officed have made comments that usually Buprenex is not given as a first line pain medication because of its high potency and reactions in some animals, especially cats. My cat is still hospitalized as I write this; he was in a very fragile state when we got him there yesterday. However, they are more hopeful today that he will make it through, as he is responding to their thoughtful, wise treatment plan.
Don Lowrey
16 Feb 2022
The East Metro Emergency Vet was great with my dog Miley. Due to covid the visit was contactless. Even so they were very communicative and explained what was wrong, how they would treat it and what it...
The East Metro Emergency Vet was great with my dog Miley. Due to covid the visit was contactless. Even so they were very communicative and explained what was wrong, how they would treat it and what it would cost. I had read reviews previously which made me a little cautious, but I feel they were professional, capable and price fairly given it is after hours service.
Joyce Keeton
2 Feb 2022
I can't thank Dr. Latham and the entire team at East Metro Emergency Animal Services enough. My English Bulldog, who is almost 13 years old, bloated and her stomach and small intestines twisted sudd...
I can't thank Dr. Latham and the entire team at East Metro Emergency Animal Services enough. My English Bulldog, who is almost 13 years old, bloated and her stomach and small intestines twisted suddenly. They met me at the door and took immediate action to stabilize her and then save her life. They were friendly, professional, and compassionate throughout the entire ordeal.
Sara Vinson
5 Jun 2021
While our story doesn't have a happy ending, we appreciate all that the staff at East Metro Emergency Animal Clinic did to care for our yellow lab mix. We were out of town when a complex blockage occu...
While our story doesn't have a happy ending, we appreciate all that the staff at East Metro Emergency Animal Clinic did to care for our yellow lab mix. We were out of town when a complex blockage occurred. I received regular communication and was able to speak with the on-call veterinarian when I called at miscellaneous times. I also appreciate a staff member coming out to talk to me when I picked up our crate days later. Very compassionate and professional staff. We'll miss our sweet girl.
Kaitlin K.
8 May 2019
So unfriendly and non-communicative. Just tell me what's going on with my sick dog and maybe be a little nice? No need to make a bad and confusing situation worse by being so standoffish.
Brittany H.
5 May 2019
New management, bad management. Kelly. New board members. Poorly run. I give this place a year. Tops.
Megan K
14 Jul 2018
Very happy with the service and care they provided for my dog when he got blocked.
Keisha Owens
29 May 2018
My best friend's dog was attacked by a Pit Bull and had to be euthanized. Dr. Jackson and his staff was very compassionate, patient and knowledgeable. It was one of the hardest decisions that we had ...
My best friend's dog was attacked by a Pit Bull and had to be euthanized. Dr. Jackson and his staff was very compassionate, patient and knowledgeable. It was one of the hardest decisions that we had to make, but Dr. Jackson was there every step of the way!
Natalie Anghel
17 Apr 2018
Had to rush one of my cats here because he was blocked (absolutely no urination.) This is semi common in neutered male cats and I was previously aware of the fact that it can happen. It is life threat...
Had to rush one of my cats here because he was blocked (absolutely no urination.) This is semi common in neutered male cats and I was previously aware of the fact that it can happen. It is life threatening (built up blood potassium can cause heart attack.) In this cat it was caused by urinary crystals. When we arrived we didn't have to wait at all to seen. The doctor gave us diagnosis within 30 minutes. The emergency surgery for this is a costly one. I was charged the low estimation price and because I caught the obstruction early not all of that was needed so I was refunded almost $500. These are amazing veterinarians and this office isn't going to scam you. With that being said it is important that anyone with an animal should know that vet care is costly.
Alan Cox
17 Apr 2018
All I can tell you in my opinion, the lady vet on duty at 2 am may have well saved my Lhasa Apsa. Bloody mixture from bowels, constant vomiting, quickly becoming dehydrated. She gave an injection to s...
All I can tell you in my opinion, the lady vet on duty at 2 am may have well saved my Lhasa Apsa. Bloody mixture from bowels, constant vomiting, quickly becoming dehydrated. She gave an injection to stop vomiting, injection to stop infection causing bleeding, pills to continue helping with infection and IV for dehydration. I was there until 4:30 am, the total bill was $235 which I thought was very fair. My little boy got better almost immediately. VERY SATISFIED .
Kimmie Easton
15 Apr 2018
These people are fantastic!!
Warm and inviting.
Informative, very caring 😍
Carrie Washburn
17 Feb 2018
I was happy with the service I received. The doctor's advice and injection he gave my girl helped get her through the night so we could make it to our regular vet the next morning. The price wasn't t...
I was happy with the service I received. The doctor's advice and injection he gave my girl helped get her through the night so we could make it to our regular vet the next morning. The price wasn't too bad. I would drive 45 minutes to go here again, rather than go to Woodland, which is 5 minutes from my house. SAVES in Fayetteville looks very expensive too. When it used to be Southern Crescent it was not that fancy. Any emergency vets office that resembles a ski lodge or fancy hotel makes me think they're making me pay top dollar for their services so they can have all this extra stuff. No thanks, just have the ability to save my dog and ask for a reasonable fee.
Stacie Pierce
11 Feb 2018
Today I had to say goodbye to my cat of almost 15 years. Sarah and Dr. Jackson were courteous, professional, helpful, polite, patient and kind. They gave me all the time I needed with my cat before, d...
Today I had to say goodbye to my cat of almost 15 years. Sarah and Dr. Jackson were courteous, professional, helpful, polite, patient and kind. They gave me all the time I needed with my cat before, during and after the procedure. They made the whole experience as easy as they possibly could. I will definitely use their services again in the future should the need arise. Thank you Sarah and Dr. Jackson!
Tyrone Kitchens
24 May 2017
Took my Precious Boy King here for having (As they stated)Having a heat stroke!I really believe that they brought his temperature down to quickly which cause him to DIE.I was told to leave and go up ...
Took my Precious Boy King here for having (As they stated)Having a heat stroke!I really believe that they brought his temperature down to quickly which cause him to DIE.I was told to leave and go up front to do paperwork for payment.Dont know what happened when i left my dog eye sight hmmm?But i know I WILL NEVER EVER TAKE ANOTHER PET HERE!!!And i also believes their cries are FAKE great ACTORS.I think if they're not Spayed or neutered they don't try to save our precious Pets.
John Coleman
30 Apr 2017
Thank you for all the help,great place ,will recommend to friends!
April Boswell
26 Feb 2017
Money hungry fucks!!!!
Worst experience ever....
Y'all should know our dog is dying and u could have helped
Cami Barrera
9 Feb 2017
What kind of animal emergency clinic doesn't treat feral animals? Shame on you for calling yourselves veterinarians.
K.c. Phillips
23 Jan 2017
I used East Metro Animal Emergency Clinic for the first time and I cannot believe how friendly, professional, and knowledgeable the staff were. We could not have gotten any better treatment anywhere.
Lee Burgess
18 Jan 2017
Very caring, patient ladies there. Glad they were in our city the other night. Never knew they were there until I thought my dog was dying in the middle of the night.
Affordable Moonwalk
18 Jan 2017
We had to use them for our dog the other night. They were very professional, nice, and patient with us. They did all they could for our dog and were very caring. The vet called tonight to check on ...
We had to use them for our dog the other night. They were very professional, nice, and patient with us. They did all they could for our dog and were very caring. The vet called tonight to check on our dog. I thought that showed they care.
Lee B.
17 Jan 2017
Thankful they are in Covington. Very professional and patient. Costly, but emergency is what it is. The vet cares, she even called the next evening to check on our dog. Recommend.
Leigh Vaughn
9 Jan 2017
I took my dog to East Metro for an injury that couldn't wait until my vet's office opened the following Monday. My dog was taken back almost immediately. I was shown to an exam room and waited for the...
I took my dog to East Metro for an injury that couldn't wait until my vet's office opened the following Monday. My dog was taken back almost immediately. I was shown to an exam room and waited for the vet. Dr. Kidd was very kind and explained everything they needed to do for my dog. Sarah came in a few minutes later to discuss the fees. I never felt rushed, or that they were "just after my money". My dog and I were treated fairly and respectfully. While I hope I don't have to return, I won't hesitate to come back.
Brianna Holierhoek
29 Dec 2016
VERY RUDE! My dog ate some medication and all they could do was tell me they couldn't help and to call poison control. To call poison control about an animal is $65, plus whatever needs to be done to ...
VERY RUDE! My dog ate some medication and all they could do was tell me they couldn't help and to call poison control. To call poison control about an animal is $65, plus whatever needs to be done to save my dogs life. Very terrible service, will never come here agian.
Terrence Davis
18 Dec 2016
This office is amazing, the staff is super courteous! The Vet is very professional and knowledgeable, they took care of my dogs as if it was their own. Thank you so much!
Dawn Stapp Flanigan-Mudd
5 Dec 2016
If ever you need someone who cares for you and your pet in an emergency this is the place. Lost my Charlie this morning. But I can say. They took care of him and Clay n myself.
Marcie Floyd Tanner
7 Nov 2016
Thank you very much for helping us with Coda yesterday. You are a little on the expensive side, but an emergency is an emergency. She's doing much better today. Thank you again!
Krissy Schell Jones
25 Sep 2016
Over all a good visit. We did not like the fact that they wanted to take our dog away from us in the back to examine her. We opposed, they stressed their policies and need for them, we opposed agai...
Over all a good visit. We did not like the fact that they wanted to take our dog away from us in the back to examine her. We opposed, they stressed their policies and need for them, we opposed again, and they agreeed to let us stay with her for everything. We would have left if they had not. It was pricey, but that was to be expected from a weekend visit to an emergency vet. This was not a life or death visit, so we were satisfied with her treatment.
Elayne Batts
16 Jul 2016
Did not do enough to stabilize my baby. We had the payment option approval but guess it wasn't enough for them to help him. In his condition they should have made what he needed the most. Hopefully th...
Did not do enough to stabilize my baby. We had the payment option approval but guess it wasn't enough for them to help him. In his condition they should have made what he needed the most. Hopefully they at least gave him the drug they said they would to ease the pain he had to be in. We left feeling the money was the primary focus and the humane efforts last. I'm so crushed my baby passed there 5 minutes after the family who loved him left to come back and get him in the morning. Thought we did best for him to stay overnight. Felt they didn't really care for him. My sweet baby.....
David Corley
14 Jul 2016
First I want to say carma is a bitch and I hope that ya"ll and I will do what ever I can to make sure that you get it,Last night I came in with my baby her name is yidda just I case you care which I k...
First I want to say carma is a bitch and I hope that ya"ll and I will do what ever I can to make sure that you get it,Last night I came in with my baby her name is yidda just I case you care which I know now that ya"ll don't give a damn about anything but MONEY, when I brought her there your staff was very cold and non-caring she had just had puppies and was having a hard time I had 100 cash dollars in my pocket and was willing to give my title to my car blood or what ever it took to help my baby instead for 10 dollars my yidda died and ya"ll just don't give a damn I hope or I know ya"ll will get what is coming to ya"ll don't you even care well that is a stupid question I will spend as much time as it takes to ruin your reputation but ya"ll are doing a damn good job of it yourself, ya"ll are a worthless piece of crap your staff and your so called vets and I think that everyone will see what ya"ll really are I can"t wait to see your doors CLOSED and I hope that you loose everything that you have robbed people of. Don't everyone see that these people is a money hungry piece of shit.Her is hopingthat you get what is coming to you.Even a minus 5 star
Diane Byrd
1 Jun 2016
A huge thank you to the staff at the emergency clinic last night; we had to bring our Belle in (with 5 brand new puppies), we knew something wasn't right with her. Everyone was caring, quick to get u...
A huge thank you to the staff at the emergency clinic last night; we had to bring our Belle in (with 5 brand new puppies), we knew something wasn't right with her. Everyone was caring, quick to get us back and explained everything to us. Belle still had one puppy to deliver and needed some help! We're happy to say that now we have six healthy puppies thanks to your staff!
Candis Ferguson
15 May 2016
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year ...
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year old dog because she was having a seizure and I did not know what was causing it. I called before bringing her in and they informed me that it would be 110.00 to see her so that's what I was prepared to pay but by the end of the visit it came to over 2,000.00 to try to save her and they would not do anything to try and save until the payment of 2,000 was made that day. I could not afford that but could do a payment plan but unfortunately they did not have that to offer. What made it worse was one of the female employees got a really nasty attitude and started to go on a rant about how they use to offer payment plans and they almost went bankrupt and had to close. I do believe my dog would be alive today if I just took her to another Animal Hospital. I really do regret ever stepping foot in that place. Words can't express how horrible they made me feel. PLEASE STAY AWAY FROM THIS PLACE, YOUR PET DESERVES BETTER, YOU DESERVE BETTER CUSTOMER SERVICE!!!!
king of kids
15 May 2016
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year ...
Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, that's why you rush to a Emergency Animal Clinic. I came in with my 3 year old dog because she was having a seizure and I did not know what was causing it. I called before bringing her in and they informed me that it would be 110.00 to see her so that's what I was prepared to pay but by the end of the visit it came to over 2,000.00 to try to save her and they would not do anything to try and save until the payment of 2,000 was made that day. I could not afford that but could do a payment plan but unfortunately they did not have that to offer. What made it worse was one of the female employees got a really nasty attitude and started to go on a rant about how they use to offer payment plans and they almost went bankrupt and had to close. I do believe my dog would be alive today if I just took her to another Animal Hospital. I really do regret ever stepping foot in that place. Words can't express how horrible they made me feel. PLEASE STAY AWAY FROM THIS PLACE, YOUR PET DESERVES BETTER, YOU DESERVE BETTER CUSTOMER SERVICE!!!!
Hunter Campbell
19 Apr 2016
Came in with our dying puppy and they helped her make it through it and we get to enjoy her still to this day thank them for their hard work and their kindness
Russell Oliveri
18 Apr 2016
I have never been so mortified in my life. Our cat needed a c-section because there was obviously 2-3 additional kittens still inside. FIRST the said they had to do an xray to see AFTER they already s...
I have never been so mortified in my life. Our cat needed a c-section because there was obviously 2-3 additional kittens still inside. FIRST the said they had to do an xray to see AFTER they already said there's no doubt there's other kittens. They said theyd work out an estimate but said it would be between Two and Three THOUSAND dollars... We were like ...HUH???? We have other cats, have had many dog and have had many horses in the past and our Vet Dr. Sigman wouldnt charge more the 750.00. They said "Well this is an emergency clinic". We declined their work and asked for our cat and three kittens she already had back into our possession. Within moments on the other side of the door a woman said "isnt that how people are" and laughed...My wife could have killed at that moment but instead cried in anger.
It together forever to get our girl and her kittens back after paying $105 dollars for absolutely NOTHING we havent already told them. She ended by saying theyve had problems like this before and all I could do was look at her and say "I no doubt am sure you have"
This is by far the WORST animal clinic I have ever visited. The doctor in the beginning was good but the woman that came on at 8 oclock was a complete idiot, Leslie Lathem.
Even looking at the bill they have domestic medium hair cat as the breed where we clearly stated she was a Maine Coon that had long hair....what idiots!
Id recommend going anywhere BUT this facility, Absolutely the worst animal clinic in the state of Georgia...ok ok ok most of Geaorgia
Nikole Brooks
24 Mar 2016
horrible..................could have saved my dog but did not even try..
Faye Smith
29 Feb 2016
East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more ...
East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more expensive than a day practice would be, but isn't that the case in human medicine too? They are honest and fair. They give you an estimate for any charges prior to incurring any charges. There is no "sticker shock" and do everything they can to work within your budget. If you are a long-time pet owner like I am, you know that pet services are not free or cheap. Just the nature of the beast. I have a separate account for my babies for that reason alone. I am so glad they have been there to help my babies when no one else was open. Thank you for taking the time away from your families to help mine. You guys ROCK!
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FAQs
Where is East Metro Animal Emergency Clinic located?
East Metro Animal Emergency Clinic is located at 6225 U.S.278 NW, Covington, Georgia 30014. It's easily accessible to pet owners in the Covington area and surrounding communities.
What time does East Metro Animal Emergency Clinic open and close each day?
East Metro Animal Emergency Clinic is open Monday 12:00 PM - 24:00 PM, Tuesday 12:00 PM - 24:00 PM, Wednesday 12:00 PM - 24:00 PM, Thursday 12:00 PM - 24:00 PM, Friday 12:00 PM - 24:00 PM. On Saturdays, it's open 00:00 AM to 24:00 PM. On Sundays, it's open 00:00 AM to 24:00 PM.
Is East Metro Animal Emergency Clinic open on Saturdays?
Yes, East Metro Animal Emergency Clinic is open on Saturdays. Their Saturday hours are 00:00AM to 24:00 PM.
How can I book an appointment at East Metro Animal Emergency Clinic?
You can book an appointment online with East Metro Animal Emergency Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does East Metro Animal Emergency Clinic offer?
East Metro Animal Emergency Clinic in Covington offers a range of veterinary services, including Endoscopy, Laboratory, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
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