East Metro Animal Emergency Clinic

I will not be taking any of my pets back to this facility ever again! I had a sick cat on Christmas Eve morning that needed treatment for excessive vomiting and painting/difficulty breathing. I was mostly pleased with the initial treatment (Cerenia) by Dr. Berlin for my cat's nausea; however, I wondered why no fluids had been given to him since he had thrown up so much. At discharge 3pm that afternoon, Dr. Berlin recommended a powerful opioid (Buprenex) that he could take there once and it would last 3 days in his system. I trusted her reasons for this, even though I was hesitate. She gave it to him and we left the clinic. After getting home it all went down hill from there, even into this present day. I had to take my cat back to the East Metro Christmas evening for round the clock monitoring/ hospitalization over night, fluids, and more medications. Dr. Berlin was leaving and Dr. Lathem was taking over for the remainder of the night. Upon her fist phone call with me I was "talk down to" as if I were the one to blame for my cat's severe condition. She said that he needed several medications that Dr. Berlin did not mention previously that night; I questioned this and was once again informed that he was "very sick and needed these things to be comforted." She never mention once though that he could have possibly got into this condition due to his severe reaction to the Buprenex and no fluids being given initially to him. When I picked him up the next morning at 7am to take him to our regular vet for continued monitoring I was very bluntly informed "He is dying; this is a very sick cat!" My daughter began to sob and she turned to look at her and very rudely stated, "Well she must not have known how bad his condition was". I told her my daughter was aware but this was still very difficult for us both; her response back was "Sorry" in a very nonchalant tone. Dr. Lathem appeared in a very cold demeanor, no empathy or sympathy extended at all to us in this difficult time. If you are not someone with compassionate for a person's family member possibly dying then you should not be in the emergency business. Crisis situations happen and you need to know how to speak to the people appropriately during these times. To continue the nonchalant attitude as we were walking out the door she stated "Good luck" as if we were going to play in a ballgame or performance of some kind. I will add this next part just to help other pet owners know; my regular vet's office has spent the last 48 hours trying to correct the damage that was done to my cat at East Metro. Many staff at my vet's officed have made comments that usually Buprenex is not given as a first line pain medication because of its high potency and reactions in some animals, especially cats. My cat is still hospitalized as I write this; he was in a very fragile state when we got him there yesterday. However, they are more hopeful today that he will make it through, as he is responding to their thoughtful, wise treatment plan. Read Less

The East Metro Emergency Vet was great with my dog Miley. Due to covid the visit was contactless. Even so they were very communicative and explained what was wrong, how they would treat it and what it would cost. I had read reviews previously which made me a little cautious, but I feel they were professional, capable and price fairly given it is after hours service. Read Less

I can't thank Dr. Latham and the entire team at East Metro Emergency Animal Services enough. My English Bulldog, who is almost 13 years old, bloated and her stomach and small intestines twisted suddenly. They met me at the door and took immediate action to stabilize her and then save her life. They were friendly, professional, and compassionate throughout the entire ordeal. Read Less