I deliberately took several hours to calm down before writing this review. I didn't want to sound crazy or like I've overreacted - otherwise you or even this vet would not take this negative review s... Read More
I deliberately took several hours to calm down before writing this review. I didn't want to sound crazy or like I've overreacted - otherwise you or even this vet would not take this negative review seriously. If I could give this vet zero stars, I would, because no customer or pet parent should ever feel the anger and hurt that I felt this morning after an appointment. I literally was crying all the way home, sat in my car and cried even more before I could bring myself to come inside to face my family inside who I know would ask and wonder what was wrong with me. Here is what happened: I took my 3 cats to this vet 2 weeks ago for their annual vaccinations which cost me $666 (I know, I should have seen this total and ran!). While I was in the examination room with my cats, the vet and tech were there and told me that I would need to bring all 3 cats back in within 2 weeks for a follow up booster shot as one of their vaccinations was a 2-part vaccination. Then they said that this visit would be a quick, in and out, and that there would be no charge for this second visit. I took my cats in this morning for the 2nd booster shot and then they checked me out saying that it would $84 for today's vaccinations. I explained that I was told during the last visit that there would be no charge for this 2nd visit, to which the front desk assistant said that they never do vaccinations for free. She asked if maybe something was done incorrectly and that was why I was offered free vaccinations this time, to which I was honest and said no, they didn't mess anything up, but they did tell me that for this 2nd visit, there would be no charge. She continued to just say that they don't have any sort of special going on for free vaccinations and that they would only offer free vaccinations if they made a error. I asked if she could talk to someone about this because I was not making this up or looking for a free anything and that I was only frustrated because I was told this and now I owe $84! She said she would talk to who helped me during the previous vet visit, but still had me pay $84. I felt so taken advantage of and conned. I truly feel like I was overcharged for the first visit, but now to get charged another $84 when I was told that it would be free just disgusts me. I am so hurt and angry - none of this would have even happened or mattered if during our first visit, I was never told that for the 2nd visit there would be no charge. I felt lied to and deceived. I had my husband cancel my dog's grooming appointment in April when we got home and I received a call about 15 minutes later from the front desk assistant who left a message telling me that she had spoken to the tech that had helped me on the first appointment and she clarified that that tech told me that there would be no exam/office charge for the follow-up/2nd visit. If that was the case, as much as that tech would be sure to tell me that there would be no exam/office fees for the 2nd visit, she should have also felt compelled to clarify that there would still be the charges for the follow-up booster shots. I understand that it was probably a mistake, the tech probably didn't mean to mislead me - but SHAME on Appalachee Ridge Animal Hospital for not having the integrity to see that the statement "there won't be an exam/office fee/charge for the 2nd visit" would lead a customer to think that the follow-up booster shot to the first round of vaccinations was free. That's like me coming over to fix an appliance, charging you a ton of money, telling you that I will need to come back next week and that this 2nd visit will be quick with no labor charge, then when I do come back, surprise you by charging you more money and when you dispute what I'm charging you for, I explain that there was no charge for labor, but that the charges are for installation - WTF! I am so hurt and no one, no human being should ever feel this angry, disgusted, or heartbroken. As a human being I'm hurt - it's not even about the money. It's the principle, I felt lied to and cheated. Don't come here unless you can afford to pay more than what you're getting and don't come here if you can't stomach getting your heart broken and being misled. Read Less