I CANT thank Dr. Randy enough. I first brought my senior dog to him about a year ago. He was so kind and understanding. He took his time with us, he explained so much. I recently had to put my dog down and I really appreciated his kind words and walking us through the process. Then I received the sweetest card in the mail with my dogs paw print. It meant the WORLD to me. THANK YOU! Read Less

I can’t thank the staff enough! Dr. Bremer saved our dachshund’s paw and was amazing I called around 5:00 and they close at 6:00 I can’t thank everyone enough! Britt was super helpful along with the rest of the staff up front! Thank you again!!!! Read Less

Overpriced for the care you are getting. We started taking our two pups here back in the fall and thought it was fine at first. They were concerned about the weight of our pups and pushed that we switch to a Vet Exclusive Science Diet food. Being that they are doctors we assumed they were giving proper advice. Come to find out we switched our dogs from a 5 star food to the 2 star science diet. (They clearly make money off of it). Also the their annual in October we asked about our boxer limping and she checked his ACL’s and said he was fine and just to give him some joint supplements and it would go away. Come to find out (based on second opinions) that there is a good possibility his ACL was torn this entire time that they were telling us to just treat it with supplements. Also about a month ago, our boxer was diagnosed with mild pancreatitis. They charged us 500 dollars for X-rays and bloodwork to tell us to put him on a bland diet and he would be fine. We ended up in the EMERGENCY vet that night to get priolosec in him because he was throwing up stomach acid and couldn’t keep anything down and almost had to be hospitalized. Just for an annual check up and vaccines this place is average. If you have an emergency.....find somewhere else to get your pets treated! Read Less

Service has been great over the years between our dogs and cats but a recent philosophical and attitude change with their office manager I assume has taken them down several stars and has cost them a loyal customer.I called earlier in the week to schedule a surgery for my daughters cat.  Upon talking with the person making the appointment, everything was confirmed.  The day before the surgery was to happen I receive a phone call confirming a "yearly" appointment.  After some conversation with the receptionist about the misinformation of the appointment, she put in touch with what she called the office manager who told me she took the reservation over the phone.  I was told the reason for my initial call was for a yearly visit.  I think I know why I called and that wasn't it.  I was then told that it was all In The notes she had taken over the phone.While still arguing with me about the purpose of my initial call, like I said, I know why I called, she just snapped and said I've cancelled your appointment and if you want the cat to have surgery next week, I suggest you find another animal hospital.  So much for customer service and loyalty.  A simple," sir I'm sorry for the mistake" would've gone a long way , but no.  I was told to either reschedule for another time or as I mentioned, "Find another animal hospital!"  One phone call later, I found a hospital in the area that would be glad to assist us and we will be taking all of our animal there moving forward. Read Less

If you love your pets and consider them to be members of your family - then this is the clinic for you! I drive 35 minutes each way just to ensure that my animals get the best care available. The front-office staff is courteous & friendly. The techs are polite, professional and thorough. And Drs. Randy & Destiny? They are TOP NOTCH!!! Not only are they knowledgeable and experienced... they are kind and decent people. I've never felt rushed at Apalachee River Animal Hospital. They aren't constantly trying to up-charge either. It's (unfortunately) rare to be able to rely on capable and honest folks too often nowadays. Thank goodness I found these veterinarians! With them I know I'm getting solid advice & pet-care for a fair price. Thanks guys! Read Less

My dog has been going here for well over 10 years. However, this week we had to talk to another doctor NOT Dr. Randy and I found her to be very rude. Similar experience of someone else listed on here. She didn't explain anything and didn't know the prices for the medicines that she was recommending. Definitely lost a committed customer. I won't be back. Read Less

I was extremely happy with my choice to take our 10 week old German Shepherd puppy, Kingsley. From time time I called for appt, to arrival, check in/out, to seeing the friendly doctor and assistant, and then the nice day after follow up call I received, well it was all wonderful! Thank you!I originally had an appt schedule with a Lawrenceville vet, but after reading the reviews here on Yelp, I changed my mind and found this place, again thanks to your Yelp reviews. The people are the voice and it speaks truth! Thank you people!!! ~ CO & Kingsley Read Less

The level of care and attention paid to the patients of ARAH goes unmatched. Dr. Randy/Dr. Destiny and staff are professional, courteous, and empathetic in the care and treatment of both pet and owner. Highly recommend ARAH to anyone looking for good value and high quality veterinary care for their furry family members. You won't be disappointed. Read Less

I highly recommend Apalachee River Animal Hospital. Our Golden Retriever, Tucker, has seen 3 of the vets at the practice; Dr. Randy, Dr. Coval and Dr. Bremer. All have been just wonderful. I never feel rushed, they answer all my questions, and love on Tucker while caring for him. All the vet techs and customer care representatives are top notch too! Very personable and friendly. You can tell that everyone that works there loves their job as much as they love animals! Read Less

I've used this vet for a year. Vets and staff used to be super friendly and took the time to patently explain everything . Today's visit however suggests a downgrade in either their hiring or training process for the vet techs. In a 15-20 minute visit, the vet tech mentioned the word 'rebate' a minimum of 16 times in regards to purchasing monthly medicine for my Great Dane. Usually my wife takes care of the dogs' medications as we have three dogs in all. Literally, as I am phoning my wife at work to confer with her regarding purchasing the medicine from Apalachee, the vet tech shoves a paper with with pricing in my face telling me to tell her about the rebates. It felt like I was dealing with a used car dealer. Let me explain something, I'm 40 years old and know how rebates work. They suck. When I tell your staff I am not the one to ask, respect it. Being redundant to the point of belligerence. For Apalachee's edification, I literally paid the extra $30 for the medication just to shut your vet tech up. She literally was worse than Donald Trump mentioning 'China' in a debate. In regards to interrupting my call to my wife and invading my personal space for the sake of an upsale, you lost a customer. Read Less

I've used this vet for a year. Vets and staff used to be super friendly and took the time to patently explain everything . Today's visit however suggests  a downgrade in either their hiring or training process for the vet techs.In a 15-20 minute visit, the vet tech mentioned the word 'rebate' a minimum of 16 times in regards to purchasing monthly medicine for my Great Dane. Usually my wife takes care of the dogs' medications as we have three dogs in all. Literally, as I am speaking with my wife on the phone to confer with her regarding purchasing the medicine from Apalachee, the vet tech shoves a paper with with pricing in my face telling me to tell her about the rebates. My wife wasn't impressed as she heard it go down. It felt like I was dealing with a used car dealer.Let me explain something, I'm 40 years old and know how rebates work. They suck. When I tell your staff I am not the one to ask, respect it. Being redundant to the point of belligerence doesn't sell anything good.For Apalachee's edification, I literally paid the extra $30 for the medication just to shut your vet tech up. She literally was worse than Donald Trump mentioning 'China' in a debate.In regards to interrupting my call to my wife and invading my personal space for the sake of an upsale, you lost a customer. Read Less

They are the BEST in the area!! Dr. Destiny and staff have handled our four dogs for over a year now and the level of great service, along with their knowledge for specifics is amazing. Not only are the Doctors tremendous, but Marsha (lead vet tech) along with Michelle and Nicki (front desk) are incredible to work with. We have moved 30 minutes further, but continue to use them because they are just that GOOD!! Read Less

This place is top notch! We have been taking our maltipoo Toby there since we got him last Christmas and they have always been professional, courteous and love him so much. He got sick from an insect bite of some sort around Easter last year and they kept him for a couple days. While he was there they sent us pics and kept us updated on his condition constantly. We've also boarded him there for an overnight trip and he must have had fun because he was pouty when we picked him up. Either that or he was mad we left him! Bottom line is we would recommend Dr. Randy and his staff to anyone looking for a great vet for their furry family member. Read Less

Dr. Randy is great with our great dane. Nice facility... also they were helpful in getting me in contact with people who could help with a stray pup I found. They also took good care of her and helped her feel comfortable while she was there.Read Less

Dr. Randy and Dr. Destiny both go out of their way to take care of our dog! Even during the snow storm in 2014 they kept him for 3 days while he healed from surgery and we could not go see him (due to being iced in). Each day Dr. Randy would call and give us an update on Sebastian. He would actually walk to the office each day, several times a day, to tend to all the animals at the office. We have moved to Sugar Hill since and still drive out to Dacula because of the trust we have in them and the care they provide our animals. The prices are fair too. Read Less

So thankful to have Dr Randy taking care of our little fluffy buddy. Anytime we've needed help with questions or concerns he's always there to answer them. The staff loves pets as much as we do and it shows with their attitudes and enthusiasm. Recently Toby was sick and had a stay a few days with Dr Randy and his staff and they called us regularly with updates and explained everything so well. As long as we have a furry member of the family, we'll be taking him to Dr Randy! Read Less

My Springer Spaniel, Chrissie, deserves the very best, and I am always gratified to know that at Apalachee River Animal Hospital she is treated with the utmost in canine care and kind, professional attention to all of her needs. Doctors Randy, Destiny and Jenny are simply the best, and I am never disappointed by their attention to detail and good pet care practices. We are so fortunate to have this fine pet care facility in Dacula. The facilities are "top notch," and the customer service provided by the staff can only be described in superlatives. Best wishes for their continued success! Bill Gottschalk Read Less

The level of service we receive at Apalachee River Animal Hospital is always top notch. Everyone there is extremely friendly and knowledgeable - from the ladies who run the front desk, to the vet techs in the back, and all of the Doctors. Our dog has a lot of special needs and they are always accommodating. They go out of their way to make every visit a pleasant one. We would never even consider taking our dog anywhere else. Highly recommend! Read Less

We have been taking our four dogs to Apalachee River Animal Hospital since January 2015. The staff is absolutely amazing, especially with our older dogs - Allie and Simon. They go above and beyond the normal care - they are professional, friendly and prompt! Dr. Destiny and Dr. Randy have been "spot on" with the care of Allie and her eye problems. Also need to give a shout out to Vet technician, Marsha, who is absolutely incredible with our dogs....she is our dog whisperer! They are truly one of the best Animal Hospitals I have ever taken my animals! As you can tell.....I highly recommend them!! Read Less

We just boarded out little beagle mix here. We were nervous, of course, like anyone trying a new boarding facility. This place is great! We got a report card of how our dog did afterwards, and while he was happy to come home, he was treated very well during his stay. The facility is clean and the staff is awesome.We even got to leave our dog's favorite blanket with him during his overnight stay :)We have also been here for veterinary services in the past, and we had great experiences as well. 5 stars!EDIT: We also have a new puppy, which we are taking here as well. Yesterday she had a little injury to her paw, so we rushed her in without an appointment. We were seen basically immediately, and the care she received was great. The entire staff, including the Dr's, the vet techs, and the front desk staff are top notch. I would recommend anyone in this area to bring their dog or cat into the hospital for care. Still 5 stars! Read Less

I LOVE this place and the Doctors/Vet Techs/front people, basically everyone in it! Back in March, my dog Snuggle Bear (yes, that's right!) had a serious fight with kidney failure.  To be honest, I really wasn't sure she would make it through.  It was one of the Vet Techs (Sweet Victoria) who I personally knew that referred me to bring her in.  Snuggle Bear was fresh out of a surgery that went bad (she probably should have never had) and was in the stages of renal failure.  Victoria suggested I bring her up to see what they could do.Dr. Destiny took over caring for Snuggle Bear from that point on.  Between Dr. Destiny and the Vet Techs, Snuggle Bear went through a week of kidney flushes, IVs with fluid, and tests to see why she got so sick and what could be done.  Every morning I got a call from the office letting me know how Snuggle did the day/night before as she had to stay 5 days overnight. I was even able to visit my pup to ease my worries.To say this staff is excellent is not saying enough.  I truly believed they saved Snuggle Bear's life.  They are professional and I always walk in to a smile.  The doctors give me information/techniques to take care of the issues that Snug's kidneys may face in the future not to make a dollar, but because they genuinely care about what they do.I will continue to take my pup there and I have/will keep referring people to them.  You guys are pretty amazing and a HUGE THANK YOU!!! :-) Read Less

Never disappointed with their service!!! They offer boarding @ a reasonable rate for your pet while you go on vacation. Our kitty usually gets a three tier condo with a outside view. You can also bring your pets favorite food and they will  honor your feeding schedule if you have a preference. Very clean, modern and well organized facility and the staff is very friendly.  Exam rooms make you feel like you're at a Doctors office for humans instead of pets :-) Read Less