We take our (2) dogs here regularly. The staff, vet assistants and doctors are all wonderful. Don't judge a book by it's cover. The medical office is a little outdated but they are very reasonable on their fees and we have always had great results. I would much prefer to not overpay instead of sitting in a highly updated vet office and have exorbitant fees. We have been taking our K9 girls here for at lease 2 years now and will continue to do so. They offer walk-in's on Saturday before 11am I believe so that is another great benefit. Read Less

I had a completely terrible experience with the main vet at this location, I was having some Financial issues so I was referred here because they do payment plans. I brought my dog who was going into labor here to get a c section. After examining her they told me they wanted her to get spayed since my I was going through financial issues because next time I breed her I would most likely be going through financial issues then too which was not true. I told them that I did not want her spayed and I didn't plan on it and that the financial issues was just something very temporary. I figured they understood that I was telling the truth because she sent a receptionist in to take my payment and set me up on a payment plan. After I payed she came in and said have you made your mind up on spaying yet? In which I had already told her I was firm on not doing, by then they had already drug her up and popped her pouch! After I told her NO for the 3rd time she said well I won't be able to help you and we can't refund you I'm which she still charged me for pre starting on giving birth to her. After going to the car and calling 5 other places bc it was getting late I finally convinced my gf to give me the money until I got paid next week. I rushed back in and told her I will just pay the fee flat out to prevent them from spaying her. She then replied "I will still have to spy her to prevent complications in the future when she gets older", even tho my dog is only a year and 2 months which is Farley young. After that I finally just gave up and took her somewhere else where I end up losing 2 of the puppies due to her starting the procedure and not finishing it! Read Less

This place is such a disorganized mess that it's difficult to know where to start. My former neighbor recommended Dearborn to me after our old vet, who was quite good, though more expensive, refused to board my two crazy reactive dogs. My neighbor said her crazy reactive dog was welcomed and loved coming here for boarding. Great. I've used them several times since for boarding, and though my dogs are not exactly thrilled about it, the vet techs and staff really do seem to love animals, even my cray-cray dogs. The first time I boarded them I asked for them to be bathed and have their nails trimmed. My male dog came out with a profusely bleeding paw. Oh, the vet tech said, it took four people to hold him down to trim his nails. WTF? if it was that big a deal, don't bother. I don't want my dog traumatized by his boarding experience. Since then no nail trims requested when boarding. A couple of times I've asked for them to be bathed and have been charged for it, but when I have gone to pick them up they have not been bathed. In April, in the middle of a contentious divorce, I boarded my dogs for a couple of days while I moved into my new house. The staff advised me that they would require a fecal ova parasite test at 30.00 each since they hadn't been tested in six months. Okay, fine. In June, I boarded them for a few days. When I came to pick them up and was checking out they charged me for two more fecal ova tests. I told them that they had just had them done in April. The front desk person called over a more senior manager type and together they studied their computer screens with serious intent, until the senior manager said "oh, it looks like we didn't charge you for the tests in April". Okay. As I was settling into my new house and unpacking and sorting, I found my boarding receipts from April and guess what, they had charged me for the fecal parasite tests! During this time I got an email from Dearborn announcing a big discount on the heart worm meds my dogs use. I ordered a six month supply for each dog, because they only had one dose left and I didn't want their meds to lapse putting them at risk of heart worms.A few days after placing the order I received an email that Dr. Ellington had cancelled the prescription because my dog needed to come in for her two year check up, which was three months away, to be tested for heart worm, so despite the fact that they had been consistently on heart worm meds, Dr. Ellington was preventing them from getting new heart worm meds for three months so they could come in then and get tested for heart worms. I had to make a special trip to raise a stink to get enough heart worm meds to tide me over until my female got tested at her two year check up.  That happened last week.When I checked out the receptionist asked me what county I lived in so that she could give me the paperwork for registering my dog for her rabies vaccine.  I told her Dekalb Co. and she very sweetly gave me the paperwork, the receipts, and then said she forgot to charge me for the rabies vaccine, no worries, I paid her in cash. She printed out another receipt for the rabies vaccine. When I got home and started filling out the paperwork for the rabies vaccine, not only had she given me the forms for Fulton Co., but almost everything on the receipt was wrong-- the address, the phone number, the dog breed, the county, the altered status....I called to let them know and the same receptionist made all the corrections, assured me my account was updated and said she was emailing me the new updated forms. By this time it was late in the day, so I printed out the email and put it aside to deal with later. A few days later, when I went to get everything together to register my dog's rabies vaccine with the county, I could not believe what the updated, corrected version looked like-- it was someone entirely different's information. Wrong name, wrong address and telephone number, wrong breed, wrong gender, wrong age and name! But, she did manage to get the right county. How careless and disorganized and just plain incompetent can one clinic be, and so often? This kind of carelessness erodes my trust in their quality of care. If my dogs were ever really sick this place would not be a consideration for their care. Judging from their many other negative reviews, it would seem that I'm not the only dissatisfied customer.  If it weren't for the boarding issues I would go back to my old vet in a skinny minute. Read Less

Please take your pet here. You will not be disappointed. See Dr. Ellington. She is the best of the best. The entire staff rocks. From the time you walk in the door until you check out you will feel like the only patient she has. She answered all of my questions. I never felt rushed. I just love this hospital. 5 stars out of that we're allowed. Read Less

the pricing is good but I feel like the vet Dr. Ceily didn't really answer any of our questions.Don't get me wrong she was very nice but she skimmed the surface. I felt like the answeres we were getting were beating around the bush instead of factual information to help us better understand what was going on with our dog. other then that the staff was very friendly. Read Less

The best I can give is 3 stars. For the surgery on my dogs leg. Everything else, I just can't believe they can run it this way even at half capacity. If y'all don't know how to do walk-ins and appointments simultaneously- allow me to make a suggestion: Have walk-in only days! Instead of making me wait almost 2 hrs for a heartworm test! I guess it never occurred to you that you could just grab my dog from the waiting room, perform the test (10 mins) and send me on my way without taking up a room, and wasting that much of my time.....yet I figured this out while waiting for y'all. Doesn't take a rocket scientist... I initially wanted to make an appointment, but the lady on the phone INSISTED I come on a walk in. Said it wouldn't take long at all. 2+ hrs waiting with a toddler...thanks you guys! Worst customer service. ALSO: I was sent home WITHOUT knowing the heartworm test results. Tech said she'd call....I tried to call at 1 but they're CLOSED! Thanks again! By the way yall....heartworm prevention is a SCAM! That fear bottle of heartworms is a gimmick. Can't contract heartworm under 57 degrees...fyi. The techs/Vets are selling you de-wormer every month. There is no such thing as "heartworm prevention" only treatment. Research yourself if you don't believe me. Read Less

Dearborn has been seeing my 3 dogs for over 10 years, this is hwy I was stunned when they turned my dying pet and me away at 3;30 pm on a Monday with NO ONE in the waiting room.My 15 year old lab/shephard mix had been under the care of Dr Cely & Dr Ellington ( whom I used to trust) When I arrived with my suffering pet who had collapsed I parked in the first parking spot- There was almost no one in the parking lot and NO ONE in the waiting area.I needed help bring my pet in but they said they were full for the day. I patiently explained Kate's age and they had been her only vet for over a decade and I thought it was time to let her go and they said.....let me come out to the car and see her. Then a vet tech came out and looked at my pet without touching her and said" can you come back at 9 am when we have an appt. open?"Sure, I can keep an aged & suffering & collapsed dog alive until you have an appt!! Heck no, I needed care now.So I went to St Francis where a caring young vet. examined my Kate and said her heart was failing and it was time. They carefully, humanely helped Kate exit and they cared.Which is WAY more than I can say for DearbornTurning a pet away when you don;t have time is understandable in today's world of money before care- But asking could I bring her back tomorrow when they had an appt. is not only insensitive- It is cruelGo to hell Dearborn- I will never be coming back Read Less

This is the place to go if you need a vet in the Atlanta area. The staff is absolutely wonderful. They will go above and beyond to take care of your beloved pet. The pricing is very reasonable and there is credit available for those who need it. Read Less

I cannot say enough good things about this vet. They are wonderful with pets and have a loving bedside manner. When my cat had kidney failure, they did everything they could for him. When my mom's dog got dementia they were honest about having to say goodbye because he was in so much pain. My own dog who is 15 years old and full of life has received top notch care from them. They are excellent in dentistry as they really helped my baby's teeth remain healthy. Definitely bring your pets here. Reasonable prices and will do payment plans for large procedures. Read Less

They are the best in making sure you understand what is going in with your little fur babies. They take thier time with you and don't make you feel rushed. Thank you to all the great doctors at Dearborn. Read Less

I'm surprised at some of the negative reviews! I took my cat to Dearborn for nearly six years, for annual check ups as well as life-threatening emergencies, and was always satisfied. I've never had trouble with scheduling, always felt like they were honest and transparent about pricing, sticking strictly to what testing/medication was absolutely necessary for the visit. My boy was hospitalized at Dearnborn for a week (granted this was 5 years ago), and I was happy with his treatment, and with the bill. I've always felt like they genuinely care, and are easy to talk to. The new facility is large and nice, and the cost of care is affordable. I recently moved across the country and have been hoping to find a vet we like as much as we liked Dearborn! Read Less

I’ve been here a few times and they just can’t get it right. First time there a VET sliced my dog’s tail with a needle, blood splattering all over everything and making my dog freak out. This was for no other reason than his carelessness. No apology from him either, just a chuckle. Oh yeah, then there was the other time I showed up first thing in the morning with an itchy dog, waited 3.5 hours to see a tech, just to have the vet come in and tell me they didn’t have the medi...cation my dog needed. But wow, were they quick to tally up a bill for me! There was one time I brought my dog for a checkup, and it actually went well and the vet was competent. According to their website, she no longer works there! Surprise, surprise. This place is just awful, plain and simple. Front desk is rude, vets are incompetent. See More Read Less

I called days in advance and made an appointment for 5:00pm for an easy, routine appointment for my dog.  I was told I should be in and out within 30 minutes.  I arrived on time, signed in, and sat in the waiting room until 5:20.  At that point I reminded the receptionist that I was still waiting and had some things to do that evening, that I'd like to be seen soon.  She took me back to a room and said someone would be with me shortly.  At 5:40, no one had come in the room.  I went back into the reception area and all the chairs were  put up--it looked like they had completely forgotten about me.  The receptionist looked surprised that no one had come back to see me yet.  I left, explaining that I didn't have time to wait any longer. No one ever called me to apologize or reschedule an appointment. Read Less

We have been using Dearborn Animal Hospital for 8 years. Many great doctors to choose from. Very reasonable rates. Convenient location. Animal-rescue-friendly! Please be patient with their walk-in policies as they are very popular. Saint Francis and Village Vets are close by emergency facilities in the event your pet needs to be seen sooner than Dearborn can accommodate. They do their best!! Read Less

I highly recommend Dr. Ellington and Dearborn for your pet care needs. I have two dogs and I have found Dr. Ellington specifically to be an excellent vet who is friendly, patient, knowledgable, and only recommends what your pet actually needs. She is great at following up on questions that you might have and she's open to hearing any concerns, feedback, or other issues that you want to express. I have found Dearborn to be reasonable in pricing and they are willing to see you and your pet as a walk-in as well. However, you might have to wait a while but they will see you. If possible, it's better to make an appointment to reduce the amount of your waiting time. Read Less

IF YOU LOVE YOUR PET, /DO NOT/ BRING THEM TO DEARBORN. this place could not care less about your animals and will blatantly suck you of all the money that you've got (or haven't got). rude, unprofessional, unresponsive, and horrible. this place should be shut down for malpractice. if you want to spend an exorbitant amount of money for zero outcome, go ahead and come here. if you respect yourself, your hard-earned money, or most of all YOUR PET'S LIFE you'll go somewhere decent like ormewood or clairmont. Read Less

Dr Navarro was very knowledgeable, helpful and caring while working with us and Hendrix. Even though we lost our friend, we cannot say enough great things about Dearborn Animal Hospital. They are affordable and have payment plans which is always helpful and appreciated. Read Less

A complete joke for a front desk and customer service. I called Wednesday 10/11/2017 to make and appointment for Friday 10/13/2017 for my dogs annual shots. The lady who answered the phone said, "we have afternoon spots open at 11, 1:30, etc., Call back Friday morning and we'll just make you a same day appt". Okaaayyyy. I started calling at 9 am, supposedly when they open, the phone rang once and went blank. Their machine didn't even pick up. I continued calling, 12 times ...according to my cell phone record, same thing every singe time until 9:25 before I was put into "queue" by the machine, where I went from being 2nd in line to 4th. I hung up and called again, put back into queue at 2nd place again and finally a young lady answered. I was told that all same day appointments have already been filled and I couldn't make an appt. for today. I asked why I was told to call back, why they couldn't have made an appointment the first day I called....NO ANSWER. I told them when I started calling and that it was beyond poor customer service and unacceptable....there was ZERO apology made. She asked if I wanted my dogs medical records so I could take her somewhere else. REALLY? That's their answer!! You just pissed off a 6 year customer. Congrats. See More Read Less

I've been regular at Dearborn for several years now with my crew of pets. Howie, my bulldog, and I went today. Saturday's is a long wait day but for me, and the people I meet there in the Saturday crew, what you get for the wait is worth it. I've been in and out of Vet's office with my pets for 30 years. Dr. Ellington is going to give you top notch care for your pet and you. She is committed, kind and spot on as a vet. She thanked ME for waiting several times. She knows her stuff and she clearly has a love for animals. I have gotten the most thorough pet exams at Dearborn. Our needs are always met . Prices are fair. Check them out, you'll be hooked.. Read Less

Like most things, you get what you pay for.  I waited for over THREE hours to be seen by a vet just to be told that they were out of the medication that my dog needed.  This place was recommended to me because it's pretty cheap, and now I understand why.  It was obvious they just wanted to get me in and out of the office. My previous visit involved a vet being a little too careless with a needle and cutting my dog's tail with it, causing my dog to yelp and splatter blood everywhere. He was not apologetic about it. And to round this out, they don't accept CareCredit...and they don't tell you until you're at the counter ready to pay. Don't waste your time with Dearborn. Read Less

Sheer incompetence when it comes to scheduling. They demanded my spouse come in 5 hours before the appointment (a basic annual physical necessary to keep him registered) or would refuse to see our cat. They then insisted she leave the cat with  them for five hours until they could get to him, stressing him out and leaving my spouse a complete wreck from a highly upset cat. After sending her away, they called her less than an hour later to say he was ready for pick-up, doped to the gills because he was so distressed they could not handle him awake. Very disappointed, completely incompetent from a scheduling and customer relations standpoint. When I called looking for an explanation they left me on hold for nearly an hour. I expect better service and communication from airlines and cable companies, much less a vet. Read Less

Dr. Ellington is wonderful, and has a wonderful staff. I have been going to Dearborn since I was 5yrs old with my first pair of kittens. They are professional, loving and very good at what they do. I am forever grateful for all they have done for me and my fuzzy kids for the past 34 years..... much love and gratitude to you all!!! Read Less

Dr. Ellington is a great vet! But like other reviewers have said, the front office staff are not very welcoming. It was my first time coming here and they acted as if I was bothering them by asking questions. The woman at the front desk didn't want to talk to me aside from telling me sign in and have a seat. However she magically found some customer service skills when it came time for me to pay. We came as a walkin and ended up waiting almost 2 hours before a vet tech began to examine my fur baby. However once Dr. Ellington came in, she apologized for the wait and quickly got us on our way. I am unsure if I will return at this point. Read Less

The staff has always treated me with respect and they treated my dog like a VIP patient. My dog had complex surgery and the Dr who did the surgery was outstanding!!. Thank you Dearborn staff for your loving care. Read Less

Yesterday we asked for our files from Dearborn and took them and our dog to a new vet, it was not a decision that came lightly as we absolutely love the doctors here. However, a front desk staff that is continuously rude and always has an attitude can only be tolerated for so long. As I just mentioned, the doctors here are phenomenal, they loved our dog like he was one of theirs and provided exceptional care for him during our time there. Over the 4th of July our dog was being treated for a snake bite on his foot and was having lots of complications, Dr. Ellington gave us her cell phone so that we could reach her over the holiday if needed. As far as the front desk staff goes they have been rude since day one. Whether you call them on the phone or are there in person they always seem to have a major attitude problem and the way they address and speak to their customers is uncalled for. As I read through reviews I see that others have experienced this as well and I think its extremely unfortunate that a vet with such great doctors has such a rude stuff representing them. Read Less

I've been taking my cat here for a few years for her annual visits . Her first visit was free because she was a rescue. One side is for dogs and other for cats in the waiting room. I always make an appointment and never wait long. Only issues I would have is my last visit a dog was barking so loud and long and stressed my cat and me lol out I wish they would of relocated the dog for a few minutes. I've gotten a different vet every year when I come everyone is nice . There's a parking lot right infront of the office . One year my cat had a infection and the cost was a little high for me they let me pay what I could than told me just pay the rest when I could Read Less

I had a terrible experience at this office! The girl at the front desk had me sign in and said I may have to wait for 2-3 hours. Her attitude was terrible and I understand that some people have bad days but she all but ignored me. I decided I would wait to see if I could be squeezed in. Multiple other patients were there and it took everyone approaching the receptionist to ask about time. She only said she wasn't able to go in the back and there were no techs available. I ended up walking out. I called later and actually spoke to my vet. She said she would have taken us immediately if she had been told I was waiting... Obviously someone is not doing their job and too many people are sitting in the back! Read Less

Dr. Ellington was amazing last night delivering news that didn't go in my dogs favor. She explained the reports and results and cared for me as if we were best friends and my dog was my child. She had a waiting room full of clients but sat on the floor with me and my dog as if I was her only priority. Many waiting clients will be grateful when it's they who are in this situation and Dr. Ellington holds their hand and pets paw... The referral is with a local hospital and they've already called to schedule my appointment. Couldn't be happier with my dogs surgeon, Dr. Gideon. She explained the procedure, called with an update right away and was very thorough in details of all my dogs situation. This is getting long, so I'll just finish with I love Dearborn!!Read Less

Very impressed with Dearborn Animal Hospital. Vets are patient and more than willing to answer questions. Was there yesterday with a sick kitty, and Dr. Cely was very generous with her time and attention. Love the front desk staff and techs, too. Read Less

Fantastic business. The do so much more that most people know. I have a friend down on his luck and they help him out with different things for his pets, they pay it forward. I'm happy to give them my business just because of that. Read Less

Dr Ellington and the other doctors at Dearborn Animal Hospital have been super with our two dogs! They were so kind and gentle as one of our dogs reached the end of her life. Our other dog has never been happy to be prodded and poke but the staff really manages him well. We could not be more pleased. Also, the new location and facilities are awesome! Read Less

Dr. Ellington at Dearborn is fantastic. She is incredibly generous with her time and responsive to needs of her patients. She has personally called me back on many occasions when I have had questions about what to do for a pet. She talked with me several evenings in a row when my family was agonizing over what to do for a pet who was nearing the end of life. She even checked in with us and wrote a the kindest letter you can imagine when out beloved dog passed away... I don't think you can find a better vet. Read Less

These are good hearted people that are clearly animal lovers. Everybody was extremely nice and helpful. Dr. Duncan (and the vet tech with dreads) were over the top friendly and helpful with my questions/concerns. My pit was very happy and taken good care of. I had an AMAZING experience. I can't thank you enough! Read Less

Last year my dog his a 8 pound chi, fell off my sofa and broke some of his teeth, they were all twisted and some going into his gums, i didnt have any money, i cried and begged and pleaded with every vet within a 3 hour radius of my house, thank god i found this place, they let me make payments, they care, took really good care of my baby, i would not know what i would have done, and will be forever grateful to this place. <3 Read Less

Dearborn Animal Hospital is an animal hospital sent from heaven. I have been using Dearborn for several years. The front desk staff is very friendly and helpful. The techs are friendly, great with both my cat and dog, and are very attentive. The veterinarians are extremely professional, knowledgeable, and communicative. The doctors have gone above and beyond to help my animals and have communicated with me all the while. I highly recommend this practice. Read Less

Amazing staff so overwhelmed with emergencies and scheduled appointments, but never ever stopped being professional and caring, well past normal hours. Ladies at desk, the techs, and Dr. Ellington made me FALL in Love with this Animal Care Clinic. I left smiling, even with two sick kittens. We will spread th word! And I know others love Dr. Seely too. Read Less

If I could give negative stars, I would. This is long but worth the read if you love your babies and want the BEST CARE. In July I took my 7 year old(perfectly healthy pup)to Dearborn for his annual shots and his trifexis refill. Two days later, 12 hours after giving him his trifexis, he lost vision in his right eye, couldn't turn his head or body to the right and was spinning in circles. I brought him back in and was told, after a blood test, that he was anemic and had high ALP levels. I was sent off with vitamins and a muscle relaxer and was told once his anemia was better we would address his vision loss and spinning. The following day he had what looked like a seizure after giving him the vitamins and muscle relaxer. I rushed him back to Dearborn and he saw Dr. WARMINGTON. She quickly examined him and told me he had a brain tumor and would be dead in a few months, if I was lucky to have him that long. She told me I could spend $2500 on an MRI to confirm but they would only tell me he had a tumor and there is nothing they could do about it. She flat out refused that it could be any type of reaction from the trifexis. She gave me two weeks worth of prednisone and sent me off. No follow up instructions, appointment or phone call ever. She left me thinking it was hopeless and my beautiful pup was going to die soon and that I was going to have to make the decision to put him down within the next few weeks. She never called to see how he was. They also charged me for a urinalysis that was never administered.I got a second opinion from a different vet. Dr. Moorehouse at Main Street Vet and guess what? It WAS a neurological reaction to the TRIFEXIS. He has NO TUMOR and is not only perfectly fine but better than ever. We did a chemical detox on him and now He's on a Whole Foods diet and takes vitamins. I recently emailed Scott Zimmerman at Dearborn to tell him everything that happened and how Dr. WARMINGTON handled the situation and I never heard back from him or anyone at Dearborn.I did finally get a refund check from the test they never gave him but it took an email, three phone calls and 3 months. I would at the VERY least avoid Dr. Death at all costs if you are bringing your beloved animals here but I personally won't be giving them any more of my money or risk the life of my pets. Read Less

my 15-yr-old kitty was lethargic & not eating so I brought her in with no appointment. Dearborn saw me quickly and never made me feel like an inconvenience. They were knowledgable and kind. And prices are very reasonable - I got bloodwork, x-ray, lengthy & involved exam, medicine & special food for less than half what I expected to pay. Will definitely be back. Read Less

I took my 9 week old Boston Terrier Leila to them for her first puppy visit and the front desk staff was wonderful and Dr. Lina Vaca was amazing. I went as a walk in the first time so the wait was about an hour but I have an appointment for my next visit. Overall great service and value. Read Less

I've taken our dog and new kitten for walk-in care on a few occasions and had great experiences. All of the staff are caring, friendly and seem very knowledgeable about pet health/care. I was told during my visit today that the hospital has recently become American Animal Hospital Association (AAHA) accredited which is no easy task. Dr. Snipes is awesome!!! I am fortunate to have this clinic close to home. Read Less

The doctors and other healthcare staff here are professional and kind. Furthermore, the cost is very reasonable. However, I'm only giving 2 stars because the front desk staff is TERRIBLE... They are rude and inefficient literally every time I interact with them! I'm sitting in the waiting room right now and they are loudly bitching to each other about how many people keep coming in with walk-in cases despite the fact that there are only two doctors today (because we all know the veterinary work schedule?)... So sorry I didn't schedule an appointment for my cat's unexpected eye infection... Read Less

They left a staple in my cat's backside after he had to have a drain placed and then removed in that area. The first vet tech that assessed us was really great. He made me feel as though he was genuinely sorry that the sitatuon happened, and he showed genuine concern about how my cat was taken care of. However, the next person to come in and see us made me feel like utter crap. Young, thin lady with a long, strawberry blonde braid. She literally said, "oh look at how hidden that is. I would have missed that, too." Little did she know that before she came in, her coworker spotted the staple from across the room. He was literally able to take down the location of the staple from across the room with no trouble at all. She also made it seem like I had no reason to be upset. That stuff like that happens all of the time. She brushed and shrugged us off. I left crying. My cat is my baby. I feel this sort of thing should never happen. The staple had awkardly grown into his skin, and he did not have a good time going back there and having no topical pain reliever or anything to make him more comfortable as they ripped the staple out of him. We are finding him a new doctor. I wish all of the best for the first guy (he has really long dreadlocks. Probably in his 30's). He actually seemed to care and offered me and my cat compassion because we were both clearly upset. That other girl however really made me feel like my feelings and concerns about my baby were invalid, and like hurrying through procedures and mistakes like the one made with us are perfectly acceptable. No thanks.Read Less

I can't say enough good things about this clinic. If human doctors only cared about people as much as these people care about my animals... but for real, my dog loves these people. He's never afraid to go to the vet. They are super kind to us and very thorough. Thank you guys for keeping my baby happy and healthy! We love you guys. Read Less

I've brought my dog here a couple of times. Once for an annual and the second time for dental cleaning. Both times Simba came out happy. Apparently they treat him really well here at Dearborn. The staff in Dearborn treat each pet like a person. They address the like people. That's quite cute for me to witness. They'll say things like "Simba Lee is ready to go home" or when my dog was still under GA, the staff came out to tell me "Simba needs another 30mins" I found that that funny. I love the people working at Dearborn. Very earnest. Read Less

We've been going to Dearborn for years. As a whole, everything has always been fine. The past few visits most of the staff has been very rude, specifically two of the employees. Today I called to ask about my sick cat and try to make an appointment. The lady on the phone was so rude (this same lady has been rude many times), that I called back and asked to cancel all future appointments for our pets. We have never complained and have spent a lot of money here. We will now be going somewhere else where the employees are friendly and respectful to their customers. Read Less

I am giving the one star review because I've tried and tried to give this clinic a chance and "work on the relationship".  I've been here for 6 different visits now with two different animals and have had nothing but trouble.  5 of the visits have been for the exact same thing, 4-6 weeks apart, and they never remember my dog or why she's there.  They have also made my boyfriend fill out a New Patient form a couple of times even though he was just dropping her off for the same test she got 4 weeks ago, and the 4 weeks before that.  Some of the staff will tell me she needs to be dropped off at 9, others say noon.  Some of them tell me not to feed her after 10pm the night before, and others have sent me home after drop-off to get food and her medication.  One of them cuts you off every time you start to ask a question because she thinks she knows what you're going to ask.  (And FYI, she never does.)I speak with a different person each time I call . . . and by the way, I have to call them - they never call me - not even for test results!  They couldn't read the vaccination paperwork from the shelter when I took our kitten in for the first time, so she got vaccinated TWICE and I had to battle the office manager for a credit to my account.  Overall, while Dr. Valentino is the only reason I've been even slightly pleased, the office and tech staff have been such a disorganized mess who never communicate with each other, let alone make notes in my file.  Beyond annoyed at this facility BECAUSE of the front desk.  I hope they find the right team who work well together because if others have experienced the same frustration, they're going to lose a lot of business. Read Less

I've been with Dearborn Animal Hospital for almost 8 years with my pets. They offer the type of caring customer service approach that is difficult to find in any industry. When you are worried about a sick pet, it's so comforting to have people actually care about your problems. They've also been very accommodating when I've needed walk-in appointments for more urgent matters. On to of that, their prices don't break the bank. If there was a ranking higher than 5 stars I would give them that.Read Less

As someone who worked in an animal hospital for 9 years, I can be a little critical of clinics and vets. I used Dearborn many years ago and it's still just as wonderful as I remember. I love the new facility and Dr. Warmington has been nothing but great with my pets. I have a cat who can be pretty mean and she handled her exactly how I would have and was able to make a diagnosis and provide first class care. In addition to the high quality care I receive, I feel like it's at a very good cost. There aren't many clinics left that provide that level of care at a price that is affordable. Good hours, good prices, great care. It's just what I needed to keep my crew healthy and happy! Read Less

I'm visiting from out of town and had an emergency with my Italian Greyhound (he's 10 years old, small, and delicate). They saw us 15 minutes before closing and were incredibly kind and helpful. They also were no where near as expensive as I felt the visit might be. The entire staff that helped us was wonderful! It was like taking him to my vet back home in Florida! I don't think I could have found a better vet last minute! Read Less

I have not been back to Dearborn since my adult cat was spayed years ago. I found another vet that seemed more affordable at the time. Now that I am living closer to Dearborn, I looked into the prices for a check-up for my cat and possible flea allergy/infection on her neck. I was happy to bring my cat in today and got her looked at fairly quickly. Within 5 minutes I was called back to the waiting room, and was quickly greeted by one of the employees/assistants (I'm so sorry I do not know what his job title was) but he was very friendly nonetheless and also good with my cat. Both him and the doctor seemed very informed about pet care and they seemed very honest for what was needed for her flea infection. They treated her very well when it was time for both of her cortisone and antibiotic shots and was very thorough about follow-up care. I was happy there was just a physical exam fee, and not an additional walk-in fee (something that other vets charge). I will be coming back to this vet to get her annual vaccinations as well as bring my other kitten in for neuter. For great prices and location, I recommend this visit. I only gave 4 stars because I had no idea what the estimated wait time was once I was back into the waiting room. I ended up waiting for about 20 minutes for the doctor to come in. From start to finish it was about an hour. Read Less

This is the best animal hospital I have ever been to. It's so clean and the whole staff is very friendly. My first visit we saw Dr. Ellington and she sat down on the ground with my dog to make him feel more comfortable. I was so impressed with how she walked me through everything she was doing, and told me about the tools and medications she was administering (before she went ahead and did it). The second visit we saw Dr. Duncan who was equally as professional and kind. I had to leave my dog overnight this time for a surgical procedure and she walked me through it, quoted me a price, as well as offered me a payment plan. I was greatly appreciative of her positive attitude and sensitivity. I got a call from the office as soon as my dog woke up to let me know he was doing great. In total I paid less than $300 for the surgical procedure (which required the installation of an external drain). Read Less

This place is amazing so far! I walked in with no appointment on Monday at 9:50am and I was seen by a doctor in about 10:06am. My cat broke her leg and I went to an animal hospital in Lilburn,and the vet made it seem like they should put my cat down. They charged me almost $300 for an X-ray and said surgery to either amputate or put down would be 3,000 minimum! I said heck no! And went to Dearborn because I was referred by my father. I brought the X-ray to Dr. Cely (who is the cat doctor) and she said it looked like a fracture and that they could put pins and screws in it. The surgery was cheaper than $3,000 and she should be healed in a month. I asked if the leg needed to be amputated and Dr. Cely didn't think so, that was a relief!  I don't know how this place was before but im not disappointed in the price or service!!! I think I will continue coming here in the future.HOWEVER, my one complaint is that the women in the front office didn't know what she was doing, but she could have been new so that's okay. Read Less

This entire establishment is poorly ran. I took My pet in and they quoted one price but ended with thousands of more dollars. The staff is very rude and Scott the management is somewhat of an racist towards poor people and Africa American people. If you love your pet don't take your pet to this place. They are evil people and they are mean to the animals once the owners leave. Shame on these people and then charging so much money for procedures that are not needed. Read Less

I actually waited a while to write a review because I didn't want it to come completely out of anger. Unfortunately, after a couple weeks, I'm still angry with this practice. I initially took my dog in for an ear infection, she's a lab that loves the water so she gets roughly two a year and it's generally pretty easy to clear up. It took Dearborn, three different visits, three different doctors, three different dianoses and they still never got rid of the ear infection. They charged for all of these visits and every change of medicine and never once apologized for not being able to figure it out. I stupidly gave them another chance and took my dog there to get fixed. After coming home, my dog stopped eating and when we took her back in to be checked, the doctor lectured us on her weight because she'd somehow gained a pound after not eating for two days! When we reminded the doctor why we were there (her not eating) they dropped the weight thing and ran every blood test known to dogs. The tests came back and they called to say she had a UTI. They gave me antibiotics which after one day started making her throw up. I took her back again and told them all of my frustrations and the response was, "well, you can find another doctor" To add insult to injury, the doctor that ended up seeing her for the nausea said all her tests came back negative and she shouldn't have been on the antibiotics and that she was sick because of a reaction to the medicine. They refunded the price of the medicine but then charged me for the fluids and anti-nausea medicine they gave her to correct their mistake. When i called them on that, they told me they still had to cover their costs and they refunded the actual medicine so what more did I want?!? Needless to say we won't be going back, I gave them more chances than they deserved. Read Less

I am sorry to say we will be changing vets. This place is just too disorganized. They are very nice, but it is dirty and cramped and needs some major organization. I called to check on the registration for my dog's microchip and Dearborn never sent in the registration information. I was not surprised by this...that is why I called myself to check on it and make sure my dog was registered. The check-in and check-out process is just painfully disorganized and slow. They will have to get better organized or I'm afraid they will lose all of their clients. Read Less

I only had a minor problem with my cat...1.5 year old ragdoll ""Buddy""- last week I had my cat neutered with Catsnips (whom I LOVE)...they informed me that my Buddy had round worms- Dearborn charged $35 for the office visit and $10 for the deworming med...as I went to pay I realized that I left my debit card in some pants pockets that I did not have on (residual effects of too much st. patty's day fun)- they had no problem with me leaving to go get my card- they didnt take my cat (or daughter) as collateral :) they even allowed me to take the medicine with me! THe staff was very friendly and awesome!! Ive read some other reviews and just want to say...when people loose a pet their opinions will often be negative...1 review is negative BUT they used the clinic FOR YEARS prior....im just saying! Read Less

I'm grieving and mourning the loss of my wonderful dog, Ivan. So, I hope I'm not too harsh. Though, I believe in my heart that he would be here today if he got the care and attention he needed. I rushed my sick dog to Dearborn, who we've used for years. I thought he would have been moved up in the queue due to the nature of his illness, but I waited a very long time. The vet who saw us examined him didn't find that my concerns were anything to worry about. They took his blood, and it came back within an hour. He was anemic and deficient in calcium, and his red blood cell count was low. It was an indicator that he was losing blood. She ordered more tests and sent us on our way. Our dog died 30 minutes after we got home. We suspect he had blood clots which caused cardiac arrest. While I don't want to blame anyone for his death. I really believe Ivan's fate would have been different had we gone to a more professional, organized vet. We were promised a phone call the following day to get the second part of the test results. They failed to call us. Also, they misplaced records from my other dog. I'm at the angry stage of my grief, and I'm grateful he didn't suffer for long. But I am utterly disappointed in Dearborn, and their lack of attention to detail. We ended up working with the Village Vets on North McDonogh street. They treated us with so much respect and compassion. Read Less

I take all 3 dogs to Dearborn. The doctors are very kind, caring and knowledgeable. I liked their way with my dogs especially the puppy who need stitches in her paw. They are a real, old fashioned vet concerned with caring for your pets instead of selling you services. I feel they give me the very best on care, affordable vaccinations and service. I recommend them all the time. Read Less

Dr. Ellington was like a best friend when my 2 Boxers died last year. She was very understanding. When I had questions and left messages for her, she always called me back, even if it was late at night. Her prices are the lowest in town. She even sent me sympathy cards when they passed. I wish that she could be my regular Dr. I would recommend her to anyone that has a beloved pet! Read Less

Okay, so after waiting for a bit over an hour to be seen,(for a toe nail clipping on our cat, and to look at a little infection, or ingrown nail), my girlfriend and my self were escorted to an examination room by a tech. On the exam table are numerous dirty sutures that have been left over from a previous pet.We have to request that it be cleaned, which the tech does with a bottle of windex, then attempts to proceed without even washing her hands. At which point, my girlfriend and I look at each other, completely mortified. Then, before we can even say anything, another tech barges into the room with a dog in her arms, and says, ""I need this room."" Again,we're mortified. Then, our tech takes us into an adjacent room, which is not an examination room at all, but a stock room, with pallets of food in it, and requests that one of us holds our cat so she can proceed with looking at his toe and cutting his nails. Right there. In a stockroom. After looking at his toe, she then sends us back into the waiting room to wait and see a doctor. We sat back down for a second, before we decided to run for dear life, before our cat catches some disease(s). Or before we do! So we go up to the front desk, to let the receptionist know we are leaving, and are completely ignored by the sleepy-or-stoned-looking tennager at the desk. If there is a Doctor reading this, who is at all concerned, I sincerely hope that you invest some time to speak with your staff about a few basic things. Thank you for reading, I'm going to go take a bath in bleach, and incinerate my clothes now. Read Less

We have been very happy with Dearborn. I recently took my cat on a Saturday morning at 9am with no appointment; there were 6 people in front of me but I was still out the door by 10. I commented on the quick service to the vet and was told it depends on the type of cases they have. These vets spend time with your pet, not just rushing in and rushing out of the room. So if there is a pet who needs a lot of attention they will do that. When I have a long wait I just tell myself someone else's pet is getting really good care and I'd want the same for my babies. I really liked Dr Ellington, she was super considerate and caring. I liked it that she took an ear swab and looked at it under a microscope right there in the same room. This place is really laid back; the vet took a phone call during my visit, a clinic worker came in and out a couple of times. None of these things bothered me in the least and I enjoy the family feel of Dearborn. It's not as fancy as some of the intown vets but it's very reasonable. At least you're not paying for the decor or any BMWs in the parking lot. We took our dog to to Briarcliff for a limp, they did an exam, took one x-ray and gave us some pills and it was $500. Our visits to Dearborn usually run in the $80 range (although only two visits so far). The surgery that Briarcliff wanted $450-$600 for (removal of cyst) will be $250 at Dearborn. The only slightly negative thing I'd say is the waiting room is small and if there are more than 6 or 7 dogs it can get crowded. There was an aggressive dog in the waiting room when I was there but the owner did take it outside whenever another dog came in. I had a cat in a carrier so it wasn't a big deal. The staff was very friendly when I was there. Read Less

I have been coming to Dearborn since the eighty's. The late Dr. Jackson took care of my ""Nikki"" from a stray at 6 weeks, through a car accident on Columbia Dr. until his death many years later. Dr. Ellington now takes care of our mix from the pound. I believe the staff problems have improved alot (per my last visit this week 5-21-10). Dr. Ellington was open and available to listen to my concerns regarding the experience at the front desk. I have never boarded my dog because she is afraid of storms and they do not have night staff. PS They are in great need of newspaper and old clean towels! Read Less

I boarded my cat here. When I got him home, I found he had an open place on his nose that obviously needed treatment. No one told me about this! I called and was placed on hold for a very long time - I think the hope was that I would give up and hang up. But, I didn't. I was told that the sore was caused by my cat rubbing his nose against the cage. Ok, so they knew about the sore. When I asked how to treat it, I was huffily told to use Neosporin . Hmmm... I wonder if I will be going back here... Not likely! Read Less

I've learned if you are looking for drive thru pet care I would recommend them for the basics. Otherwise...I would suggest taking your furry family member to a more professional and caring hospital. My experience on Tuesday November 24th, if you can get past the sourpuss (and I don't mean a cat) at the front desk, over the holidays was talking to FOUR different doctors in the same day about my dogs issues. After waiting 50 minutes as a emergency walk in I got to see a doctor. I've been a client of Dearborns for about 8 years with my dogs. This was my first time needing emergency assistance and I will never go back. The entire staff was more concerned with their holiday schedules and shut down than their patients. After being in an out twice with my dog and talking to them on the phone, IN THE SAME DAY, I never got to see or talk to the same doctor. I had to explain my pets problems over and over to four different doctors; again, I have to stress, in the same day! They couldn't even read each others writing on the charts for medications that they already had given my dog. They suggested I monitor her for two days since they would be closing a half a day the day before Thanksgiving and would be closed on Thanksgiving and to bring her back on Friday if she wasn't any better. My dog suffered for the two days just for me to bring her back to them on Friday and then to tell me to take her to the GVS. That should have been their first suggestion the first day I brought her in to see them and they could not figure out what was wrong with her. I hope they figured out their holiday schedules! I wish I would have known about the GVS first. They GVS diagnosed what was wrong with her and after attempting several times to help and assist her we wound up losing our baby of 15years. After having to put our beloved baby down, we received several cards AND phone calls from the GVS staff stating their sympathy for our loss. Hmmmm....do you think we got a call or a card from one of the four veterinary doctors from Dearborn to see how she was doing? I'll let you guess. Yes, Dearborn she is better and doing well in heaven...! Read Less

They have cared for all my pets and rescue pets for over 10 years. A great group of doctors and Dr Ellington always finds a way to take time to be thorough despite a busy practice. I always make an appointment. but have received the same great care when I've had unscheduled emergency visits. Read Less

We have taken our cats for about a dozen visits. We especially like Dr Carol Tobias, but Dr Linda Ellington has been wonderful also. You are not rushed, they take the time to carefully explain procedures, choices you have, etc. They have talked to me on the phone on more than one occasion to answer my questions. Their fees are reasonable and fair. They are popular! An appointment is recommended. Read Less

Our dog recently had an accident and needed several surgeries. It was a stressful time, but the staff and vets there treated our dog in such a way that you would think it was their dog too which made the whole ordeal a lot easier to get through. He would wag his tail on the way in to this place he loved them so much. They truly care for everyone's pets and want to help you in any way they can - we never felt like another paying customer. The doctors and staff are emotionally involved and very caring for your pet. We are so appreciative for everything they did. Read Less

i have a feeling all of you will change your minds. dr. jackson made that clinic the place it is. once he's gone for good, the new owner/vet is going to realize you have to have more than knowledge to keep clients. i wouldn't trust my sweet animals with the likes of her. she's not a very nice person. Read Less

I find the Drs at dearborn to be extremly caring and understanding. When I brought my puppy in for his first visit I had several questions actually you could call it a grocery list of question. Dr. Jackson said to bring out the list and he went over everything with me with Great kindness and patience. They were recommended to me by friends who go here. I would highly recommend these caring and wonderful Drs. and staff to anyone Read Less

My 16 year old cat was on his last day & my usual vet was not available. I heard good things about Dr. Ellington & called & went in. She was kind, intelligent and compassionate. I will continue to take all my pets there. Highly recommend them. Read Less

dr. Ellington is the best Dr. She always examinate my pets carefully and she doesn't mind taking long hours to finish her tasks. They've good Dr. but it's really busy sometimes. Call in and make an appointment will help. The price is reasonable e.g. around 170 for neutering, pain med and boarding etc. Unfortunately they don't open on sunday. If anything happens on sunday or emergency can be inconvenient. Read Less

I want everyone to know that Dearborne Animal Hospital is the place that you should take your pet. I don't think we could have found a cure for my dog without the experienced professionals at Dearborne. Read Less

I have been using Dearborn to care for my pets for almost 20 years and have been extremely satisfied. We have had to use other vets while stationed in other areas (military family) and they couldn't compare. The doctors at Dearborn are in the business because they care about animals, not to make a fortune. Read Less

I have been depending on Dearborn for the past 30 years to take care of my babies, and they have. Doctor Jackson and Dr. Cely and Charlie are the best. They always have the pet's best interest in mind. I have had many doctors for me in the past 30 years, but only 1 vet! Read Less