Feeling a bit down about this. We've been customers of LAH for over 20 years now, so it's with some sadness that I feel I need to write this review. At the end of June 2017 I trapped a small juvenile ... Read More
Feeling a bit down about this. We've been customers of LAH for over 20 years now, so it's with some sadness that I feel I need to write this review. At the end of June 2017 I trapped a small juvenile cat that one of my customers had been feeding for over 2 months, every day, outside, along with 3 other feral cats. This cat was a bit skittish at first, but very sweet. I even thought to myself, I wonder if someone is missing her. So I was able to trap her. I immediately brought her over to LAH to see if she was chipped. They swiped her a couple of times with the chip reader, and said... "Nope! No chip!"I then decided that I'd try and keep her, as she was so unusually sweet. Had her vaccinated that same day. Fast forward 2 1/2 weeks, that I had bonded with her. Brought her in and dropped her off to have her spayed. About an hour or so later, I received a call telling me that she WAS IN FACT CHIPPED, HAD ALREADY BEEN SPAYED, THEY HAD ALREADY PLACED A CALL TO THE OWNER, and they were on their way to pick her up. That was basically it!Although I am so very glad the little girl has gotten her kitty back, I guess maybe I was looking for a little bit of compassion from LAH. When I informed Dr Walton that I had her checked for a chip at LAH, two weeks prior, his response to me was..."Oh, ok". When I stopped by to pick up my cat carrier, nobody said anything to me, until I tried to offer some info. Not one person seemed to care. I left feeling like, "These folks are kind of acting like I had stolen this kitty from this little girl." Did I mention that I've been a Petsitter for 11 years now? Now hopefully that's not the case, but that's how I felt walking out of there. Me, a customer for over 20 years. I wasn't offered an ounce of feeling from anyone about it one way or the other. Not even one question, so that they may be able to offer information to the true owners in case they want to know where I found their kitty. Nothing. Feeling a bit sad and let down today. Especially now that I must find another vet after so many years. I will say, I do think that Dr Walton and the other Vets are very good at Veterinary care. I guess I'm just looking for a little more compassion for the animals and the people that own them... even if it iIS only for 2 1/2 weeks. Read Less