The overall store is nice but it is either understaffed or poorly managed as things were really messy like in the dog collar section for instance half the collars weren't up on the hooks, a lot were off their packaging and we never had anyone ask if we needed any help. The prices are also higher than most other stores in town ie a climbing rope leash for 19.99$ where as I got the same leash at a different store for 9.99$. if you need a specialty dog or cat food then it is where you need to shop. They also seem to have limited their brands to what appear to be "in house" brands that you don't find anywhere else; same product at a higher price and under a different name. The staff at the other location seem to be a lot more "on it". If avoidable I won't be coming back. Read Less

I went in to buy ONE fish. I stood at the betta cups for about 30 minutes looking at the 3 dead ones, n decided I would buy several to give at least a few a decent shot. No one ever stopped by to see if I needed help. Anyway, I picked out my 3, n walked over to pay for them. I let the cashier know about the dead fish. He told me there was nothing he could do, another company comes in to discard the dead ones. Bizarre.. So they just display dead fish for sale. I took my little rescued fish home n gave them 3 separate bowls all properly set up for bettas. They all seemed sluggish, not very colorful, n they died within 6 hours. I have a betta I got from Bob's tropical fish, he's about a year old, active, healthy, tons of personality. Long story short, never buy a pet from petco. They are unhealthy. I should have heeded the warnings. Read Less

This is a good, solid little petco. Though I can't speak on the grooming since the employees don't seem to know how much something would cost (I was quoted $55 for my dog, then when I called it told it would be at least $80 and probably closer to $120. Alrighty then, I'll groom my dog myself). The employees rate about a B in animal knowledge. For the average person who feeds their dog a sack of dog chow, they're going to be amazed when the employees start talking. For lunatics like me who devote way too much time to learning Animal Things, I end up sighing at their recommendations of Solid Gold when I say I don't want a food processed at a Diamond Dog Food plant.Still. They do try to help and they're overall great people. I don't really expect the kind of obsession me and some others have, and it's nice to see them actually try. Petsmart on bobby jones doesn't really do that as much. They're friendly, but they just send you over to the nutro guy when you have a food question. Not the best answer there.This Petco is also so sparkling clean all of the time that I feel like I should wipe my feet at the door. Read Less

Fabulous service at the fish/reptile counter!  We needed about 25 crickets for our guinea fowl keets.  The gentleman working the counter today talked to us right when we walked up and kept up friendly banter the whole time.  He even took out a bearded dragon named Freddy and showed us a trick where the lizard played dead!  We came in for the cat litter coupon and crickets and left in an awesome mood. :) Read Less

I love picking my babies up from the Grooming salon because they're always so happy,smell delicious and are ready for a nap! Summer does an excellent job with Elin and Cade. They both hate getting their nails trimmed but she still gets it done. She is also very willing to accommodate my schedule, which is very appreciated. I also love the treat bar and that it offers a nice variety. Chris did a great job with puppy training when Cade was younger. Read Less

Great store! I've been in several times recently looking for hermit crab supplies...each time I've needed assistance. The staff is always friendly and helpful. On my most recent visit they were doing pet cat adoptions...it was cuteness overload! The staff and volunteers were so knowledgeable about the kittens. And I also found out that they have pet adoptions set up every weekend so if you're in the market for a new pet go check them out! This is definitely my go to spot for pet supplies! Read Less

Horrible service. They slammed my dogs foot and left her crying for 15-30 seconds until they realized she was crying. I am extremely disappointed in the staff. I have informed all my friends NEVER to take their family pet their. They need to learn customer service assist the owner  once walking in the door Read Less

We have had a really good experience with Petco. We have taken our dog to puppy lessons with Chris. We had her groomed by Tracy. We really like the service. Chris is a wonderful trainer and really loves the dogs he trains. Tracy did a phenomenal job grooming and we will be requesting her again. I know we are very happy and our sweet puppy is too. Read Less

All I'm going to say is that a pinterest tutorial would have went much better than the haircut they gave my sweet little yorkie! They cut off his whiskers right to the Hair follicle....he has chunks of uneven hair throughout his Back.......and they shaved him down so close he had raspberry balls.......and then charge 48$ for the shitty service! Does it take someone trained to be able to work here?!?!? I am so mad. Petsmart has always been my favorite, but they were booked through the weekend. I had never tried petco so I did...I will NEVER take him there again....and I doubt my co-workers will either.....the icing on the cake is that when I picked him up and wanted to express my dissapointment the lady that "groomed" him was gone....... Read Less

I like Petco, "where the pets go!", better than PetSmart.  The staff I've come across at this location are great. The cashiers are so friendly and helpful. I shopped at Petco years ago, then stopped when I moved from Greenville to Aiken. I always used my PetPals card, but never got rewards. I mentioned this recently to a cashier. She suggested I call- that they may give me all my backed coupons.  I called. They did!!! I got my dog food for almost free yesterday!  A++ for customer care. The other reason I prefer Petco is the brands of dog food they carry. They have the higher end brands and a larger variety than PetSmart. They have Merrick, a brand I love for my dog. They offer the dry and wet foods, treats and chews! While the PetSmart in Aiken is nice, the one is Augusta is dark and I felt a little unsafe! I feel better shopping at Petco. Read Less

For a pet store this place is ok.  The aisles are wide. The selection is decent. The store is clean and doesn't smell of animals. Like their counter part they make you sign up for email barrages if you want to take advantage of their discounts which I don't like. Also they have signs in the store that are misleading. Looking at canned cat food we just wanted to pick up just a few cans. Then I looked down and they had a 24 pack they said you could save a $1.00 on over buying it by the can which wasn't the case.. You would save 10 cents after I did the math. a savings yes but not the $1.00 as advertised so I just got a couple cans got a couple cat treats and was on my way. Decent store if you have pet needs. Read Less

Excellent and wide variety of pet products to choose from. Appears to sell healthy fish. However the customer service is horrible. I dealt with a very cold and unfriendly cashier. Your lucky to find an employee that works their to help you or answer any questions. The customer service help button also appears to be broken as no employees respond. If Petco improved their employees customer service I would recommend an upgrade in stars. Read Less

This is a terrific pet store. I love how clean and pretty the aisles are and everything is organized! I appreciate the selection of kitty stuff that's kind of hard to find elsewhere and in my mind, I singsong along, "Petco...it's where my pet's go..." over and over until I eventually emerge cat food rich but money poor.I also enjoy scoping out the cute ferrets and hamster. My sweet little teddy bear hamster went to the hamster wheel in the sky so I spend an especially creepy amount of time staring at the hamsters hoping to find one that looks exactly like my little Snack. 6 months and that hasn't happened yet.I also pray for the day Georgia allows hedgehogs to be breed for pets 'cause I'd be all over that like cheese on chili fries. This place brings my blood pressure down, fulfills my kitties special renal failure needs and gives me many options for hiding their meds in gravy filled foods. Read Less

I think Petco has a great selection of items, the groomers have always done a nice job, and I love that they host adoptions.I will say that the store employees are usually pretty awkward and unhelpful.  It seems like every time I've asked a question about a seminar or a sale, I'm met with an empty stare and an uncomfortable silence. Read Less