I have taken my pets here before multiple times for basic procedures (spaying/neutering, declawing), but when I had an emergency, I realized this clinic may not be the best place for my pet.
First, ... Read More
I have taken my pets here before multiple times for basic procedures (spaying/neutering, declawing), but when I had an emergency, I realized this clinic may not be the best place for my pet.
First, I left a voicemail for them to call me back as soon as possible because they are only open 8-5 mon-fri, no big deal, I understand working hours. I never received a callback, and had to call them back after waiting and my cat getting worse. When Desiree came on the phone, I reminded her of my name and pet's name, and that I had requested a callback, and hadn't heard anything back yet. She asked me if it was an emergency, and I told her that yes, it was, which is why I left a voicemail after hours requesting a callback as soon as possible. She had the audacity to tell me that I didn't state that I had an "emergency" and that they didn't think it was that big of a deal. I tried to brush that off and told her that I was under the assumption that a callback request would be met right away anyway, especially if the message requested it be addresses AS SOON AS POSSIBLE, but it didn't matter now, I just needed help for my pet. She continued with her poor customer service by demanding I tell her what the issue is already, so she can help me. I then asked to speak to someone else because she was being rude, and she told me "you as well."
I want to make it clear that I was handling everything professionally, and it was her lack of sympathy and the micromanaging over my voicemail that finally made me request a different customer service representative. Desiree put me on hold for 5 minutes, and I finally hung up and called again, and got a different representive.
This scenario alone was aggravating and already making me reconsider who I take my pets to, but I knew that sometimes customer service doesn't represent quality of care and knowledge, so I disregarded it. It was when the other representative told me what they were going to do with my cat that I decided I no longer need to go to this vet.
The night before I had called an emergency clinic for some advice until I got my cat in for an appointment with his regular vet, and he said if I were to visit him right now, my cat would have x-rays, to examine his chest to make sure that was not the issue, then bloodwork would be done to check for any intestinal irritants, which is what it sounded like to him.
When I asked Peach Verterinary Care how long the appointment would be and what kind of work would be done for my cat, she told me that the vet would look at him and see if he seemed okay. I asked about bloodwork or xrays being a possibility, and she told me that they would not do that for my cat because if the vet doesn't see anything wrong with him initially, they aren't going to go through all that extra work. This is what set my decision for different veterinary care, because I don't care how much of a professional you are, you cannot always just look at things on the surface and know what's going on. I know that if I were to go in there, my pet would sit in the back room (because I'm not allowed to go back there at all or talk to the vet) just long enough to get looked at, with no tests being done, and then sent home after blaming it on something that he ate.
No thank you, I am very attached to my cat, and take his health seriously.Read Less