Needed a place to bring my two dogs quickly because my Rover sitter cancelled. The staff was super friendly and took them right in, within 10 minutes of me calling. They gave them their shots and seemed to genuinely care. Dogs were happy when I picked them up and after we brought them home. Read Less

After moving to this area, I asked around to see if anyone could recommend a Vet for my two dogs. Everyone recommended Brown's Bridge Animal Hospital! From this personal experience, I can tell you that Dr. Douglas is very knowledgeable and she takes the time to ask questions regarding the history of your pet(s). Recently, I had a situation with one of my Fur Babies, and Dr. Douglas had a suspicion about a possible issue. She wasted no time in getting the needed labs and x-rays. Dr. Douglas was very intuitive, and now I am getting the much needed treatment for my Fur Baby. I highly recommend Brown's Bridge Animal Hospital and Dr. Douglas! Read Less

WE WILL NEVER BOARD OUR DOGS HERE AGAIN!!!! Just picked up our two small dogs from boarding for two days. They were lethargic and dehydrated. They drank an entire bottle of water in the parking lot. There was bile on one of our dogs bedding which signifies that she had no food or water in her stomach. You would think being an animal hospital, that your pets would be well cared for...THINK AGAIN!!! Read Less

My french bulldog was sick and unfortunately I had to put her down! there were very understanding and very professional. the staff was very nice! If i get another dog I would definitely come back to them! Read Less

Very caring staff. Affordable pricing. The doctor took time to explain treatment options, got back to me when promised, and is making what may end up being a sad outcome for my elderly kittie easier to understand and cope with. Very impressed. Read Less

I adore this vet office! Vets are so super compassionate, the the techs are beyond amazing. Pricing is more affordable than anywhere else. Plus they give you an estimate before they ever work on your pet. It helps visualize what they want to do, but then give you an honest opinion of exactly what is more pressing. You have the option of what to do versus being told what they’re doing then getting the bill once it’s all done. Amazing clinic for any need Read Less

First visit to a veterinary office and I felt as though I had been to the perfect Vet office for me. I originally came for just a check up, but ended up taking advantage of the other services that they had, such as low cost vaccinations and grooming. I'm a fairly recent pet owner and I didnt know much about dog care, but was relieved to know that my little buddy was fine, and now i can rest easy Knowing My little buddy "Alex" is healthy and happy. I would 100% recommend this Veterinary office to anyone in the area. Read Less

Love all the staff if Browns Bridge Animal Hospital. I was there this week for Hunter’s physical. Hunter is our Ragdoll. Dr. Douglass was great ( she is a very caring and loving Vet) all the staff we met were wonderful! Thank you for being there! Everyone loves their fur babies as they are family. They deserve the best! Read Less

Dr. Douglass is absolutely the greatest. She took great care to ensure that every need of our pet was met. She explained the entire process, and answered every question I had. I highly recommend her and Browns Bridge Animal Hospital. Read Less

I had been a customer for many years with Browns Bridge with regular visits etc. I took my dog in and was told she needed emergency surgery because she had an enlarged spleen. Blood work was going to take 24 hours to return, so we had X-rays taken to be sure. I asked if she was strong enough as she was 9. I was told yes she would and the fee is $1500 plus any blood transfusions she might need. The other option was to euthanize her. Confused we decided to go get a second opinion. The other vet had NEVER seen our dog, felt the area and had tears in their eyes. I took the X-rays from Browns bridge which were copied upside down. Not very professional! They explained that with surgery she would probably die on the table which we did not want but they did blood work which was available in 15 minutes, not 24 hours. The result was that she was too anemic and it was not good for our dog. We decided to euthanize her with us being around her, not on a table during surgery and over $2000 for a vet. The whole office at Best Friends Animal care were all teary eyed and gave us time to say goodbye. I called the manager of Browns Bridge and explained everything and you could tell from the upside down X-rays and her being busy that they just wanted the $. No compassion for us or our dog. We received a sorry about the loss of your pet card from Best Friends and NOTHING from Browns Bridge who we had gone to for over 11 years with our other dog and this dog. Oakwood Animal is owned by the same owners. I am sorry this is so long but our hearts are still broken from losing our pet but the lack of compassion from them was inexcusable. Best Friends in Braselton is where we take our new puppy. Read Less

I started seeing Dr. Rodriguez when I moved to lake lanier 5 years ago. She was so great with all 5 of my rescues. She moved last year and the problems began. Two seperate times they filled & sent me home with the wrong medications. I waited numerous times for close to an hour to see the vet even though I had scheduled appointments. When my 15 year old Chihuahua Buster had to be put to sleep they sent his remains for cremation to the wrong facility & I was notified a week later. I still continued going to them. Today I took one of my dogs in for a scheduled dental cleaning & got there at 9:12 and was told they wouldn't do it because I missed the 9a.m. cut off. After all I have looked past & been through with this office, I find it sad that I get denied over 12 minutes. I said nothing & walked away, but if this is the best your facility has to offer, no thanks. I've been a good & loyal customer. Always respectful, understanding and forgiving of missteps on your part. Too bad the one time I'm at fault you couldn't do the same. Not even a call to say sorry you were treated this way & we value your business and opportunity to care for your fur babies. I will never come back and I will be sharing my experiences with your office to many.Read Less

The entire staff, from the receptionist to thr Vets are all loving, compassionate, and capable caregivers for your beloved animal. They have cared for my dog after he was attacked by another animal and for heart worm treatment tbat required overnight stays and surgery. Every visit was loving and any payment issues were handled professionally and with compassion. I love this place and would NEVER take my beloved fur babies anywhere else for care. . Read Less

My daughter brought her little guy here 2 days after Thanksgiving, 2016. He was a 13 yr old Chihuahua who was treated like her child. He started having seizures and that day had several that morning. She and her husband brought Baxter here with the intent in having to put him to sleep. He kept having the seizures while there. They at the vet for I am uncertain why decided to do bloodwork, bruising his legs till they were black and blue. They then inserted a catheter for some unknown reason since he had already urinated on my daughter. While my daughter was holding him they administered the euthanasia drug without a sedative. My daughter had to hold him while he cried and flopped around. These are the last images she has of her best friend. She is still having nightmares of this traumatic episode. I can only pray this doesn't happen to anyone else. Read Less

The staff has helped me with three different pets now (one who had to have his leg amputated when someone shot him, one who was hit by a car and broke her hip, and one who had a guitar fall on him and bruise his back). They are excellent. They are willing to talk with you over the phone and I never have to wait very long to be seen (even without an appointment). I love the staff and the cleanliness of the building, and I love how the staff is willing to work with me. They have been my go-to vet for a little over 2 years now, and they will continue to be until further notice. I appreciate everything that they do! Read Less

Aside from helping with our other pets, they made the passing of my 14 yr old life long best friend as easy as it could have been. I may wait a few extra minutes for a prescription but these people really love your pet. Thank you Dr, Douglass! Read Less

Fantastic animal care, friendly and helpful staff, also Dr, Douglas is thorough and follows up after initiating care plans for ill pets. Costs are reasonable too! We drive past several vets to see Dr. Douglas! Highly recommend!Read Less

Dr. Douglas is amazing, she takes the time needed to explain what's going on and what all got the options are for your pet. Even goes so far as to make a calendar going forward for ongoing treatment and preventive care. I love the staff here as well they were all welcoming and loving to our dog! Read Less

I have 4 fur babies that have been taken care of by the wonderful people at Browns Bridge for their whole lives. If I have to go out of town my babies stay here. I know that even in an emergency the doctors and staff here will treat Pepper (14), Whiskey (12), Tequila (11), and Jack Daniels (1) like their very own. Choose them and you won't be disappointed. Read Less

Dr. Ashley Douglass is AMAZING! I have taken my kitten Mojo to her for over a year after finding him outside. He was weak, sick with feline leukemia and had worms/fleas, but with the help of Dr. Douglass we nursed him back to health! Not only does Dr. Douglass go above and beyond for her clients, she truly does care about you and your fur babies. Highly recommend her!!! Five stars doesn't even do her justice! Read Less

This is the ONLY vet I trust with my animals!!! After working in the animal control and care industry and seeing vets who couldn't care less about their patients or the owners, it was nice to see a clinc that got attached to my dogs. Customer service is great but the tech staff and the veterinarians are OUT OF THIS WORLD. Read Less

My dog had multiple seizures. After I picked her up at the emergency vet. I took her to see the vet here early in the morning at 7 am. The lady at the front said she will call the doctor, normally doctor will come in at 9. So, after calling the doctor. She said the doctor will be here in 45 mins. I was waiting for the doctor while my dog was in bad shape and panting real bad from seizures. I ended up waiting there an hour and 45 mins. The first thing the doctor arrived to the office. She talked about her shake!!! It was ridiculous! She walked back and still keep talking... My husband and I just walked away! I won't let this lady treat my dog. The worst doctor I ever met. She knew that I was waiting for her and my dog came from the emergency vet and need to be treated ASAP!!! Very Disappointed !!! I have recommended this hospital to my clients before. But now I told everyone please don't go there!!! Hope they are going out of business SOON!!!Read Less

I feel they really care about the animals. They told me my dog needed acupuncture. I was willing to try this because I love my baby. I was told the price of the 1st treatment and evaluation would be $95.00 and each additional treatment would be $45.00. These prices were given to me by Dr. Douglas. She explained that the treatments were to be done by Dr. Roper. I had 2 treatments done for my Toby and when I went to pay instead of paying $90.00 as I was told my total was $155.00. I questioned the reason why it was more and the lady at the desk told me she would talk to Dr. Roper and credit my card the difference. Its been over a week and nothing has been done. I have called multiple times and no one will return my call. Read Less

Browns Bridge Animal Hospital has always shown true concern for my pets. They take the time to sit down and weigh in on the different treatment options that are best suited for your pets. They're very upfront and will tell you right then and there of what the price will be for your pet based on the treatment option you chose. Best of all, it's a clean office and the doctors and staff have always been very nice! Read Less

BBAH is amazing. I will not take my animals any where else. They take the steps to go above and beyond normal customer service expectations. It took years for me to find a good vet, and BBAH always exceeds my expectations. Most importantly, they care about the animals and their needs. Best vet around by far.Read Less

We took our dog here on 08/25/15 for a follow-up for a urinary track infection for our dog.  We received a call later in the day stating that they accidentally prepped OUR dog for a surgery that another dog was having.  They shaved her and gave her morphine and then gave her meds to counteract the meds once they found what they had done.  When we asked them how they could've made such a bad mistake, they said our dog looked just like the dog that was having a surgery.  I was horrified at this explanation.  There should be checks and balances to ensure this won't happen.  Could you imagine if this happened in a hospital??  It shouldn't happen here either!  If you love your animal, you won't bring them here.  This should never happen in any animal hospital.  We won't be coming back here ever! Read Less

Dr. Roper provides excellent care for my pets. He is very sweet and nice to them when we come in for our appointments. They understand that pet care can be expensive so their prices are very reasonable. My pets love Browns Bridge Animal Hospital. Read Less

Wonderful staff! I unfortunately had to put down my dog and Dr. Rodriguez was very comforting and truly cared. I even received a card in the mail weeks after from them saying sorry for my loss. It was so sweet. I highly recommend the practice. Read Less

My dog was attacked by our neighbors dogs. We've never used BBAH before, I called to let them know what was going on and that we were on the way. The receptionist got my information over the phone so that when we got there they were able to take us straight back. Dr. Roper is a very sweet person, and super understanding. They took great care of my baby, and he is back home and on the mend. We will be using BBAH from now on. Thank y'all so much! Read Less

My dog had to be euthanized recently. He lived in Gainesville with my father, and had to be put down last saturday. The office usually closes at noon, but since they knew that I was driving from Midtown to Gainesville, they waited until I got there to put my pup down. They wanted me to be able to say good bye to him. I found that extremely nice since they were not even our regular vet office. Thank you to all the staff for your compassion during this difficult time for us. Read Less

If you've been away for a while, take a chance and come back.  Let's be honest, if you came to Browns Bridge Animal Hospital (BBAH) during the days of Dr. Vitali & Dr. Watson, and continued to come to BBAH after they left, you probably have a bitter taste in your mouth.  The rotating staff, management and vets that came in after Vitali, et al, left  were abysmal.  Many/most of the old clients left after terrible experiences, some truly heartbreaking.  We, too,  left & took our dog to a vet across town, with whom we had no problems.  The new vet was nice, competent, we liked him well enough, but it was inconvenient.  A friendly letter to old clients announcing a new owner/vet encouraged me to @ least give BBAH one more try.  I went to see Dr. Hall w/my 11 y.o lab mix and really liked him.  I liked him enough to let him do a knee surgery that she needed.  He recommended a less expensive, more conservative surgery due to her age, which I appreciated.  He did a great job, was nice, friendly and  responded well to questions.  But hey, it's still an expensive surgery, so I thought maybe it was just good business for him to be nice pre/post-op and follow-up.    Recently, however, my old girl developed a rapidly growing lump on her belly.  I took her in, expecting the worst.  Initially, he recommeded, not surprisingly, surgical removal.  We talked a bit and I expressed concern about repeated anesthesia at her age.  We talked about the risk/benefit and we mutually decided to take a step back and go for a "wait and see" approach.  He made sure that I was comfortable monitering the growth, even though removal might be the "ideal option".  If it grows, we'll remove it, if it doesn't, and its not bothering her, then we'll continue to moniter it.    I now feel comfortable he's not just being nice to me (& my dog) because he's looking to do a money making surgery.  He recommended the "text book" right answer (surgical removal b/c it grew rapidly), but listened to and considered my concerns and together we came up with a plan of care with which we all feel comfortable.    Dr. Vitali left some huge shoes to fill, but I think I have found a vet I am really beginning to trust.  I can attest to Dr. Hall's surgical skill thanks to my dog's successful knee surgery.  More importantly, perhaps, I am beginning to trust him as a good, honest, thoughtful vet that genuinely cares about my dog.  That, as most pet owners know, is a trait that is priceless!   If you left BBAH for the same reasons most of us did, consider going back :-) I'm a new fan. Read Less