I just adopted a dog from the Shelter. Although this is the closest vet, I will go else where. They jerked my dog and pulled her away (I needed them to show me how to clip her nails. They didn't show ... Read More
I just adopted a dog from the Shelter. Although this is the closest vet, I will go else where. They jerked my dog and pulled her away (I needed them to show me how to clip her nails. They didn't show me and just yelled that it would be $8. The staff never looked up and acknowledged we were there. They were rude on the phone. The vet could be wonderful, but we never made it past the horrible customer service to even try it. If they treat humans this way, I could only imagine how they treat animals.In response to your reply, Lisa.First: On day two of having my new puppy, her nails were long, and I was very hesitate to cut them. I called and asked if I could bring her in. I had already made contact with your establishment to have her spayed. The staff was a little short with me, but I figured they were busy. I warned them that she was brand new and overly hyper. She was pulling me around like crazy. I asked if it was still okay to bring her in. They seemed to be fine with that. When I arrived, as a very nervous, first time pet owner, no one really acknowledged me. I had no idea what to do. Should I sign in for just a nail clipping? Do I need to fill out paper work, etc? After standing around like a fool and having my dog jump on other dogs and pull me around your office like mad women, someone finally came to help me. Now, I warned your establishment that she was extremely hyper .I called your staff to warn them that I was coming in, and they accepted it. I wasn't just a walk in. So, to leave a reply to insinuate that I was lying is only proving your customer service lacking. Yes, someone sat beside me and briefly attempted to show me. Yes, my dog acted extremely hyper, possibly knocking them over. Your staff struggled with her and pulled her in the back room, never assisting me with my original request. The same thing happened at the new vet except their staff asked for assistance, and they graciously showed me what to do. Not only did they assure me that everything was okay, they showed my dog so much love (way more that I expected). I'm assuming that your surveillance only picks up video and not audio. Is this correct? So, I'm sorry that it is my word against yours on how rude your staff was. Secondly: At the astonishment of my new vet, you guys scheduled a spay appointment without requiring a general checkup. This was a shelter dog found on the road. How were we to know she wasn't already spayed? Also, you guys scheduled her rabies shot while she was to be under anesthesia. My new vet was also floored. How would we know if she had a bad reaction from the shot? (Me being a new dog owner didn't even think to ask these questions.)Thirdly: I don't expect a red carpet upon my arrival, but I do appreciate good, quality customer service. I understand that companies can be short staffed or very busy, but that is not an excuse. Your staff is the first people to greet your customers. They are a representation of your establishment. If I were the business owner, I would definitely have a staff meeting or visit other establishments to see how they operate their businesses. I left your establishment feeling worried for my dog. If that was quality customer service, I didn't want to leave her alone with you guys for anything, ever. And I'm sorry to say this, but instead of asking me to call you to discuss, you may want to read prior yelp reviews. I will apologize for insinuating that you guys are inhumane, but after that customer service, I was extremely shaken up. That was wrong of me. I do not, however, feel that my rating of one star was inappropriate at all. Read Less