We have been taking our pets to JBAH since it opened in the early 90's and we have always received wonderful care. I trust each doctor in the practice. We always are seen promptly when we have an emergency and always with compassion and kindness for the pets and humans alike. I can't imagine taking my pets anywhere else. Read Less

Its hard to put into words how wonderful and professional our experience was at Jones Bridge Animal Hospital. We were met with a big smile as soon as we walked in. Dr. Gordon is extremely knowledgeable, and you could tell this practice works as a team...compassion blended with tenacity. Two Thumbs Up! We live in Woodstock Ga and will gladly make the drive. Read Less

Been our vet since it opened over 20 years ago. Dr. Neiland and Hilton have taken care of our pets for years. We moved a few miles away but still use them as they are known and trusted. Our cat McKenzie is visiting for a dental cleaning! Read Less

I cannot thank Jason and his team of resort staff enough. They have entertained my beloved Rajah for 3.5 years since we got him, in their "Furternity" enrichment program. The love he has received at JBAH is indescribable. I like to call JBAH furternity as Doggy Disneyland. In fact until today I had myself not fully grasped the amazing bonds that are in play here. In an odd twist of fate, I got to witness it first hand over the last two very emotional days. We lost Rajah today to an aggressive cancer. Until yesterday afternoon, my family was despairing that Rajah would not be able to pass on a happy note as he was refusing food and having trouble breathing owing to the cancer. Hoping for a symbolic visit to his happy place, we took him there one last time yesterday...and magic. I have video evidence of a dog on his deathbed playing and loving on humans and dogs alike like it was just another regular happy day. He had a peaceful night, and this morning got another hour of playing and bidding farewell to all at JBAH, before we let him move on. To my dear friends at JBAH, thank you for letting Rajah transition on a happy note and leave us with dignity. I will be forever indebted to you. Thank you also for showering him with so much love over the last years - his 4 short years with us were incredibly well lived in large part thanks to you. Read Less

I've been taking my pets to this Veterinary Hospital for many years. Each technician I've met treats every animal as if it were their own and were very sensitive to all needs and questions. I couldn't recommend them more to anyone in the area. Read Less

I would very highly recommend the Veterinarians and staff at Jones Bridge. For many years now they been very attentive to the health needs of both Dolce and Chandler. Dolce’s health has been compromised from the early stages of his life and I have found it very easy, on short notice, to make an appointment and, more importantly, get quick, competent resolutions to his issues. I can be somewhat overprotecting and demanding when it comes to their health but I have always fou...nd the staff to be understanding, respectful and caring. I very much appreciate the fact that both Dolce and Chandler will enter their doors unafraid and that they are both greeted by name from almost everyone they come in contact; I believe their attitude validates the excellent care they receive. I am also very appreciative to Dr. Hilton for her interest in their care and for always promptly calling me when I have questions. I am very confident our fur kids are in excellent hands and know yours will be too. See More Read Less

I can€t say enough about everyone at JBAH! Our pets have been patients there since we moved to Atlanta 5 years ago. We€ve seen all the doctors, and each one is fantastic. When we lost one of our dogs a few months ago, everyone at the clinic was involved in keeping her comfortable and pain free until we decided it was time to let her go. For routine or urgent care, I can usually get an appointment within a day (or sooner). Highly recommend! Read Less

My dog has been a patient with them since I moved to the area 10 years ago. Their friendly and knowledgeable staff have helped me time and again to keep Shake (my dog) in perfect health. Thank you JBAH! Read Less

When I call regarding a boarding and also vaccines the receptionist sounded very rude.  I live nearby and I always see the dogs unhappy and just watching trough the fence barking, no movement at all and the person who supposed to play or try to keep them active is just lazy watching and probably looking at his or her cellphone. Read Less

Poor advice led to my dog suffering and dying rather than euthanizing.   Pry on knowing how much you love your dog.  Vet went on vacation without our knowledge the day after our pet was put on a "food" diet for stones and the covering vet knew nothing about our case and told us she would've done things differently!  Never again, never recommend. Read Less

The staff is nice, but I am switching for several reasons. 1) The lack of care about a phone call regarding bloody stools and wanting to get us in only several days later. I insisted on getting in that day since it was already the second day I was seeing it. Once we did get in with a sample, we were told there's no actual reason for it occuring and to do chicken and rice - to which my grain free puppy did more awful with and ended up vomiting and having worse diarrhea from. I then realized the grains were probably not easy for his body to adjust to, so I did chicken and pumpkin instead. 2) Lack of knowledge about high quality food (I was told by some vets they don't know about the brand that I have him on) and recommending the typical Royal Canine instead as a better option. They also do not know about raw feeding, which I wanted to discuss - but they did say they could refer me out for nutrition advice. I also witnessed them wanting to give him a treat even though I have him on a strict diet. Hopefully that wasn't the cause of his digestion problems in the beginning. 3) Over vaccinating - the guidelines say to vaccinate puppies only 3 rounds, while they do more than that. They also pretty much assume you are doing the extra optional shots vs educating thoroughly and really helping me decide what I want and don't want. 4) No recommendation on which heartworm/flea stuff would be best. It was awkward trying to decide on the spot of which "sample" to take without any charts, etc highlighting the benefits of each. 5) Kinderbarken class did not seem to be a good fit for us, or several others I've seen decide not to return. My puppy had several bad experiences there that I don't think have positively impacted his socialization - to the point he was fearful around dogs for some time, fearful of the car, and went backwards on housebreaking briefly. The most recent "leashing a social dog and a shy dog together so that they can drag each other around" situation was the final thing I needed to see to decide to switch to another vet and another puppy time location. Plus, it's overpriced at a similar rate as more hours in daycare, while I've seen places offer puppy time for free. It is better priced than a few others I've seen as well, so I'll give them that. I gave 2 stars because the staff is nice and the office space is nice. I got good vibes while there and everything looked clean. For someone that's just coming to do vaccines, this place is fine. I wanted more individual care though and someone I could fully trust with my dog's health. Read Less

Great place to bring your fury family member. They are kind, timely and they know thier stuff. They have several doctors so it's easy to find one to fit you and your pet. We have a kitty and Dr Harris is amazing with him - and lets just say he is not his normal cuddly self at the vet :) She does a fantastic job with him. Read Less

I like the vets and the nurses there for the love and care they've shown to our dog Cinnamon. I wish the front desk staffs are little more people's person and little friendly. I wouldn't have continued visit that place if it wasn't for all the vets and the nurses. Read Less

I can't say enough about this hospital! I'm very happy with the care they give my GSD and Persian kitten. The staff is extremely nice - which is odd coming from NJ where everyone is so pleasant ;) and Dr. Harris is amazing! I never feel rushed and my scheduled appointments are always on time. Jo Anne, the groomer is fantastic and pays attention to detail. She did a wonderful job on my kitten! All in all, you guys rock! :D Read Less

My German Shepherd, Maverick, goes to Furternity daily while I am at work. Jason and the entire crew take such good care of him. Just last week, they noticed he had a hot spot on his head and they proactively got him looked at by the vet, cleaned up and ready to go home that night with a tube of ointment and instructions for me! I can focus on my job all the while knowing Maverick is in great hands at JBAH! Read Less

Terrible customer service. Half the time they answer the phone and put you on hold. I was running late for my appointment today and zero effort was made to accommodate me. May be time to find a new vet. Read Less

I have to say I've grown greatly disappointed in JBAH. I have driven from mid town to Alpharetta for the past 7 years to continue using them and to continue seeing Dr. Hilton and Dr. Harris. I use to love the individualized care we received and it was worth the drive. But the last two years it's begun to feel like we are just another record number. I leave two stars because at one time the service was exceptional. But today, its hurtful to say I am looking for another veterinarian. Read Less

Jones Bridge has taken fantastic care of our animals. They are very concerned about not only the well being of our furry family, they make sure we understand what is going on and how we can better take care of them. We not only have two of our dogs groomed there- Joanne is wonderful and very gentle. We also let our big dog have doggy play days. Marie and Tim Gess Read Less

The doctors and staff at Jones Bridge have cared for our furry family for many years. They have consistently provided excellent veterinary care and have done so with personal attention and genuine empathy. We wouldn't trust our family to anyone else. Read Less

Everything about you and your pet's experience are stellar here. Always cheerful, compassionate, caring and excellent veterinary care. When I call with questions, they take all the time I need to answer my questions. I wouldn't hesitate to recommend Jones Bridge Anmal Hospital to anyone - in fact, I always do! We haven't used their boarding facilities, but you can keep up with the activities on their Facebook page - lots of images and updates. I know that when we will need to board, I will feel at ease with the care my pet will recieve. An exemplary clinic. Any small business could take lessons from their operations.Read Less

Just how do you say "thanks for euthanizing my dog"?  As all pet owners know (and most have experienced) there will come a time when your beloved, or even un-beloved, pet will need to say goodbye to the world.  The time came last week for our Golden Retriever, Sandy.  Sandy drove me nuts almost her entire life, I called her my arch nemesis.  Some days it seemed as if her only reason for being was to aggravate the bejesus out of me.  Oh how I loved to hate that dog.  I taught her how to walk on a leash without pulling my shoulder out of joint and how to properly and politely ride in a car.  She never quite mastered "fetch" though, she had much more fun retrieving a toy and then having me chase her around like a maniac to try and get it back.  My BF and all the kids loved her endlessly.  All those maddening things she did were charming in their eyes, she could do no wrong.When she became lethargic I was worried, when she stopped eating and wagging her tail I was beyond concerned.  On this particular day it was my job to take her to the vet.  I called to make the appointment and made it for 4pm so that someone would be home to help me get Sandy in the car.  However, when I told the receptionist her symptoms and my concerns she asked me to come in earlier.  She said that she was concerned as well, and didn't want Sandy to have to wait until 4.  I told her my dilemma and she very kindly offered to have someone at their office get Sandy out of the car for me.  All I had to do was call them when I pulled in.  One of the front desk staff came out with a strong young man and took Sandy right to a room.The vet tech came right in to gather info, she was so kind to me and to Sandy.  By this point it was obvious that Sandy had become very sick, very fast and the vet tech sweetly patted Sandy on the head and told her everything would be ok.  She took the dog off to be weighed and about 15 minutes later the vet came in.  The doctor informed me that it appeared as if the dog had cancer and we went over the options.  She told me she would give me some time to process all of this and then come back to check on me.  The vet comes back a short time later to tell me the situation is more dire that first believed.  There is no saving Sandy.  At this point euthanasia or a slow, painful death were our options.  Obviously I chose euthanasia and asked for some time to gather everyone to come and say goodbye.  The vet graciously told me to take as long as needed, she left to go give the dog some pain medication.  I had to leave the office to go pick up one of the kids and no one even wanted a credit card to hold (trust me this is NOT the way its usually done at other vet's offices).Finally everyone was gathered and the vet came back in to do the deed.  I swear she had tears in her eyes, too.  She sat there with us, consoling us, offering words of sympathy and just being great.  As we left I went to the desk to check out and the same super-kind woman that had helped when we first got there told me to not even worry about checking out.  She said she'd take care of the paperwork and just send us a bill.  All of the staff up front expressed their sympathies before we left.Just today we received a package in the mail from JBAH, a card with lovely sentiments from several employees and that silly dog's footprint in clay.  Many thanks to JBAH for making a very sad and difficult time easier on our family.  I am so sorry that I was not able to mention all of the names of those who helped us but it was so emotional I was not able to retain that information.  Suffice it to say, every single person we encountered this day took great care of the dog and the family. Read Less

One of the best vet experiences we've ever had. Saw Dr. Hilton on an emergency basis today. We had never been to the clinic before, but called out of desperation as our vet couldn't get us in. Called, explained the situation, and were instructed to come in immediately without hesitation. We were taken right back to a room as they could see our sweet pup was not feeling well. She was immediately evaluated and cared for. They requested we leave her for further evaluation and treatment and informed us we would be contacted in 2 hours. All happened exactly as stated. Spoke to Dr. Hilton twice by phone and twice in clinic. She was even kind enough to show us the X-ray and explain what we were dealing with. We felt welcomed by the entire staff and never felt rushed! They were so kind and accommodating! We had such a great experience, we will be switching out vet care permanently! Thank you Jones Bridge Vet!Read Less

I have been taking my pets to Jones Bridge Animal Hospital for 5 years now. My pets and I both love them. They are great to my pets, and they don't mind going. I have even kenneled my dog there, and she didn't mind it. They are very caring/loving people when it come to the animals that are seen there. They are also very nice and caring for the people who bring their pets to them to see. Read Less

We love Jones Bridge Animal Hospital! We have 2 Great Danes, and every time we visit, they treat them like they are their own pets, from the receptionists to the kennel staff to the doctors! We usually see Dr. Harris, and she is wonderful! She always takes the time to discuss our concerns, and works diligently to find answers to best treat our pups! All of the doctors are great, the entire staff is wonderful, and I always feel like they have provided the best possible care to our babies! Read Less

I just can't say enough about how WONDERFUL Dr. Hilton is. She is the most caring veterinarian and she has not only made our dogs always feel better but us too during the process. She just removed a large cyst from our boxers head (2 1/2 hours of surgery!!) and he is doing wonderful! She is amazing at what she does and I don't know why anyone would choose any other vet. The staff at JBAH is the best!!! Thank you Dr. Hilton and staff for always caring for our pets. xo Read Less

We absolutely love the ENTIRE staff at this office! They always give Lucy excellent care and attention. We not only use them as a vet, but as a boarding facility! This is the best vet's office! I highly recommend them!! Read Less