Butler Creek Animal Hospital

The groomer Lisa is amazing! The shaggy picture of our dog is after his grooming appointment at the big chain pet store just down the street...ugh! The picture taken outside shows the fabulous, caring, and detailed work that Lisa performed on our dog. We are so happy with her work and so is our puppy. Thank you for caring for our dog so well. Read Less

I always enjoy my visit to Butler Creek Animal Hospital. Myself and my animals are greeted with love and care from the front office staff to the professional staff. I highly recommend them. My three Corgis LOVE coming to see the staff at Butler Creek because they always feel safe and at home here. Read Less

On March 15 2018 I took my pet to be euthanized and I asked for my pet to be cremated and paid to get my pet paw prints. When I went to pick up the ashes my pet’s paw print were not in the bag that was given to me along with the ashes. Well the office manager called Paws, Whiskers and Wags, which is the company they use to do the cremation. The hospital manager asked if they did my pet paw prints per the hospital manager they told her that they were going to review the cremation video and will get back to me. Well I get a call that after from the hospital and the hospital tech said it was her fault when she submitted the form to Paws, Whiskers and Wags she did not select the option to get the paw prints. I just felt terrible! She apologized and said they were going to get me and pendant and engraving with my pets name on it. Nothing they say or do will make the pain go away for not having me pet paw print and I trusted them with my dog. So I called 2 weeks after asking for the items they promised but I was just told ‘they were still working on it’. Yeah right they didnt send a card to apologize for their mistake. Please dont take your pets to this hospital. Read Less

The team at Butler Creek is amazing. Dr Shell has been caring for our fur-babies for over nine years and his kindness and love of animals shows every time we see him. He is a Dr that can be trusted to give you enough information to make an informed decision but not push or sway you either way. I can't imagine taking my fur-family any where else... Read Less

Whether it's a routine checkup or emergency visits, they are always great to my kitty Jasmine and me. My cat recently got very sick out of nowhere, and I called them panicking. The lady who spoke with me was very nice and calming and told me to bring her in asap. 15 minutes later, we were in the room seeing the veterinarian. The vet tech and the veteraniarn were both wonderful and informing and Jasmine was all better by the next day. I HIGHLY recommend them. Read Less

I was referred to Butler Creek ANIMAL Hospital by my dog's primary doctor to have some X-RAYS done. I found the staff to be very courteous and sympathetic, as well as helpful. Pepper responded very well to all of them. I especially liked Dr. Shell. He was very professional, yet personable. After performing the x-rays, he took the time to answer all of my concerns, as we discussed the options for Pepper's condition. I would definitely recommend them to all of my friends who consider their pets a priority, and as a member of their family. Read Less

This was my cat's first time at the vet. The staff was extremely nice. They even told me that since my little baby's an indoor only cat, with only one other female in the house, that we could wait for a while to get her examined to see if she has been spayed. I'm glad that they didn't try to force anything on me. Their main concern was for my cat's health and my wishes. My cat was extremely calm with them, which is unusual since she using darts at God speed if she is around people she does not know. You can tell that they really care about animals and that your animals are in good hands. Don't be discouraged by the one star reviews on here. Most one star reviews are due to the fact that their pet was misdiagnosed. This is due to the fact that unlike humans, pets can't actively tell the doctor what is wrong. The symptoms could be multiple things. What matters is that they work with your pet to try to find the most likely source of their ailment. Definitely will be coming back! Read Less

Dr. Shell went that extra mile everyone expects for their babies. Very helpful staff, clean office. Great exotics visit with two large Boas yesterday. Dr Shell is great with all animals, not just the furry ones Read Less

It's hard to give a such a bad review but this is the way I feel. I called on a Saturday morning when they opened. My cat, who was a patient there already, was dripping urine and showing a lot of difficulty. I know a UTI is a serious condition and it was. I was told they could not see Andy that day but could see him Monday. You don't wait 2 days when there is a UTI going on. I said no thanks and called Animal Hospital of Town Lake (Cat Clinic of Woodstock). They said to bring him on. We allowed them to do whatever they thought might be necessary - it wasn't a good report. I took him to Butler Creek a few days later so they could give him sub-fluids. I told the front desk about my experience with them on Saturday and asked if that was their usual procedure when a client called about their pet's urinary problems ... the answer I received was a quick and short "yes" - nothing more. I knew from that moment I wouldn't be back. My cat never responded to the medications - and he also had a large blood clot in his bladder. We considered surgery but he already had a slow, progressive shaking in his back legs - probably from a slow growing tumor, I had been told in the past. Through many tears and MUCH  heartache we said goodbye to our little boy. That was almost 6 weeks ago and we still miss him terribly. Town Lake Animal Hospital has been there for me in the past too, on a Sunday, when my other vet was closed. They are the most caring and compassionate staff and doctors. Staff can make or break your business. I'm glad to see there are many good reviews here for Butler Creek - but they really let me down. Read Less

My dog had her spay surgery today and I was beyond stressed about it. The staff here is awesome and they definitely went above and beyond making sure both my pup and I were comfortable. They called me prior to taking her into surgery and allowed me to wait in office while waiting on surgery to end. My dog does not handle crating well and has previously developed a GI bleed from the stress. Dr. Shell was more than accommodating with this in mind and I was able to be with my pup while she woke up. Her breed handles anesthesia poorly and it was very reassuring knowing that they have extra monitoring as well as a vet tech trained in anesthesia. I will be getting my dog's teeth cleaned here in the future as well as any other work she may need. Read Less

I love that the office smell good when you walk inside...no dog smell!!! Also its very clean and all of the staff are very friendly and knowledgeable. The doctors spend a lot of time with you and answer all your questions. I'm glad we chose Butler Creek Animal Hospital! Read Less

I have used Butler Creek for grooming for my black lab for almost a year now. Lisa is amazing with him! I was taking him to one of those big chain locations for a long time but he was always super anxious when we went in and never got the same tech. After just a day, he smelled like a dog again. Lisa showers him with attention and he loves seeing her. She does and excellent job on his grooming and makes you feel totally at ease to leave your pet with her.  I have used their doggie play care on Tuesday and Thursday on many occasions.  Frank and his staff are caring, compassionate and knowledgeable. Frank took great care when evaluating my dog to make sure he was a good fit for the play care program. Sam loves his time there. Fortunately my Sammy is very healthy but on the two occasions we have had to see the vet, they were extremely accommodating and caring. The front desk staff always greets us by name and provides great service. Read Less

Absolutely love this place and especially Dr. Shell. They have taken care of both my fur babies since they were 6 weeks old (now 7 and 8 years old). I would go anywhere else or trust my babies with anyone other than them!!!! Read Less

Called for advice on food for my Tripp. Dr. Shell and Katie were out of the office so Dr. Emert talked with me. I know we spent 20 minutes or more on the phone as I walked up and down the isles of the pet store reading labels to her. We finally made a decision but half way to the register she called me back telling me not to buy that particular one because it may have something potentially harmful in it for my dog's particular needs. How many vets would spend this much time with you shopping for food and researching ingredients on the phone? I cannot say enough great things about Butler Creek Animal hospital and their whole staff!!! They love my boy like he was their only patient and that kind of care and attention means everything to me!!!!! From buying "special" cheese to massages during laser therapy, to the doctors themselves bring old softies, and Miss Lisa giving her extra love, my fur baby is totally rotten!!!! We are so fortunate to have found you guys!!Read Less

The doctors, techs, pharmacy techs and front staff are all friendly and helpful. They are great on the phone when you call for any reason. Helpful in making timely appointments. Quick to refill prescriptions. Dr. Shell is the doctor I mostly see with my 3 dogs. He is patient, gentle and kind and really interested in your pet. Would recommend them to everyone! Read Less

Me and Chance the cat recommend Dr Emert for all your needs. She has doctored my cat and dog on several occasions. Dr Emert is always patient despite how anxious both me and the furkids can get. I was pleasantly surprised at how efficient the front desk was, they retrieved Chance's records from another vet seamlessly. The facilities are immaculately clean and well kept and the office location is convenient. Five stars!Read Less

It's always a pleasure to see Dr. Emert despite the reasons for the need. She's cared for my dog and cat on multiple occasions and is always gentle, thorough, and patient. She understands it's stressful for us furparents and probably more stressful for the furkids. The location of BCAH is convenient, the staff are friendly and the facility is clean. They offer boarding too. I highly recommend this animal hospital. Read Less

We love Dr. Shell and ALL the staff at BCAH. They are all very kind and helpful. Dr. Shell was critical in helping one of dogs find a very challenging diagnosis (the pup is doing wonderfully well now). They know our dogs (and us) by name. Lately we have started taking all three dogs to Play Care and love that, too. They work with the dogs and you can tell! Wonderful staff, wonderful place. Read Less

I came to BCAH from Sprayberry Animal hospital when I move last year. My wife and I were concerned that we wouldn't find a comparable vet for our three dogs however, after visiting BCAH we couldn't feel most at ease with the level of care our pups receive. The boarding process is awesome and reasonably priced for the extensive amount of care they provide even during holidays! The doctors are absolutely wonderful and willing to help you and your pet in any way possible. The bathing and booming options are great and VERY affordable compared to others in the area. We would recommend Butler Creek Animal Hospital to any and everyone in the Kennesaw and Acworth area. Read Less

We have been using Butler creek for the past 7 years. We have both cats and dogs and they have been wonderful in for rountine visits and went our animals have been sick. They always have a caring attitude and follow up with calls to check up to see that everything is going fine. We also use them when we go out of town to board our dogs. They take great care of them and our dogs are always in great shape when we return. I give Butler Creek 5 stars Read Less

I have been going to Butler Creek for nearly 10 years and love them! I've taken multiple dogs, cats, rescues and even a guinea pig to them. They have always provided the highest level of compassionate veterinary care. The groomer, Lisa is amazing. Not only is she talented but she listens to the customer and has a huge heart. Read Less

Patton is the second little brother that I have taken to Butler Creek. Everybody there is very nice, welcoming, and comforting to the animals. I would highly recommend them to anybody looking for a new vet! Read Less

We moved to the Kennesaw area a year ago and tried to continue going to our old Veterinary in Marietta but it was becoming to hard to do the commute. With much hesitation to change we decided to try Butler Creek. We were absolutely blown away! It was an amazing transition from a place we loved to a place we felt very confidant about taking our fur babies to this great place. We have been very impressed with the service and the time they take with us but also the amazing handling of our dogs. Read Less

I brought my little nugget Nova in when she was about three months old. I had recently moved to the area and read so many wonderful reviews about this place and rightfully so! The staff has always been so welcoming when we walk in the door. Nova loves them, even if she doesn't enjoy the exam itself. Haha! I had to leave her there once for a full day when she was really small and I was so nervous but they calmed my nerves and she was in great hands! As long as I live in the area I will ALWAYS bring my baby here. Totally worth every penny you spend! Read Less

I had an amazing experience with Butler Creek. I went for a second opinion and they were able to get me in that day. The staff was welcoming and facility clean. Dr. McClintock reviewed all the tests already taken, added one more and realized there was a misdiagnosis. After 24 hours of medications my dogs three weeks of misery is vastly improved. I have a new vet home for my three corgis. Thank you Butler Creek! Read Less

We have been part of the Butler Creek family since 2004 and Dr Shell and the BC staff have been wonderful, taking care of all of our animals. Dr Shell has been amazing and supportive during some difficult times with our furry friends. Read Less

Yesterday we had an emergency with our 14 year old senior pup named PJ. We usually see Dr. Shell but he was out yesterday so we saw Dr. McClintock. She was absolutely wonderful and got PJ fixed up with her wound. She is feeling much better today. I have always been very impressed with this office and their staff. Everybody is friendly and the office is very clean. I recommend Dr. Shell or Dr. McClintock if you are looking for a vet. I have a lot of confidence with these Doctors. Read Less

I am not one who usually posts negative reviews of anything but restaurants, but I found this vet to be appallingly perfunctory, rushed, uncaring, uncommunicative, and to top it off expensive, and the staff disorganized. I thought this before my pet later got sick and died, and when that happened I wondered if a more careful, attentive examination at this vet could have resulted in a discovery of my pet's serious illness. Consider this a very strong non-recommendation for this practice, and my opinion is shared by friends in the neighborhood. Inexcusable. Read Less

My Sadie was very sick and Dr. Shell was able to find the root of the problem quickly. Under Dr. Shell's care, Sadie made a full recovery from pancreatitis. Dr. Shell also takes wonderful care of my senior dog, Roxy. I've lived in several states and I've seen a lot of veterinarians over the years. Dr. Shell is my favorite and I trust him to take excellent care of my fur babies. The office is very clean and the staff is very friendly! I've taken my dogs to Butler Creek for several years and I'm very pleased with the quality of care they receive there. Read Less

Outstanding vet office, great cat care.  I've been taking my kitties to this vet for 10 years. They are professional, friendly, always explain the care needed and associated costs upfront. You can easily book an appointment online, and they have flexible office hours.  I highly recommend this vet office.  Great job! Read Less

I gave this office a try and will not go back. I have never seen so many mandatory charges (fecal tests for grooming???) along with up-charges and up-selling for EVERYTHING. I realize that it's a business, but my pets are my children. No one would tolerate a pediatrician charging insane prices for non-essential services for their child. I would not recommend this place to anyone, nor will I return. Read Less

I am new to the area and I am very particular about my first impression with my vet. My first impression here is as follows. Very professional. The clinic was clean and smelled nice. (which seems to be hard to do for a lot of other places) The front staff were all friendly and smiling. The Dr took his time with me and Nanook the Bearded Dragon. I will be making appointments to bring the feline four in for their dentals and vaccines. Read Less

Best vet in town and in metro Atlanta. I cannot say enough good things about Butler Creek. They really care about our pets and give such good care. My 12 year old poodle had surgery and they took such good care of her. She is doing great. Dr. Cohn is so caring and take so much time explaining everything and he really cares about our pets. I recommend them to everyone. Great place! Read Less

I cannot begin to sing high enough praises for BCAH. They took me on as a new client with a serious issue and squeezed me in at the last minute on a Saturday morning. My cat ended up requiring extensive periodontal surgery with a week of monitored after care. I received this news the day before I would be out of town on business for a week. Dr. Cohn performed the surgery the following Monday and kept me updated DAILY via phone, email and even emailed photos to put me at ease. I was beyond appreciative and pleasantly surprised. My pet was difficult post surgery and the staff and Dr Cohn gave him the extra care required to make him comfortable and decreasing his stress. When I picked him up there was a thorough discharge consultation which I appreciated. "Oskar" fully recovered and is happily back home. Five stars for Butler Creek! Read Less

I took my pet to Butler Creek, she received her shots, was put on an antibiotic for 10 days before having her teeth cleaned. The estimate included heart medication, the blood work, the anesthesia, etc. When I picked her up she was horrified and crying and clawed to get her arms around me. Upon checking out and paying the receptionist the bill was more than the quote. I paid, took my pet to the car, realized I had forgotten the Heart Guard, went back in to get it and the receptionist said that it wasn t included in the payment. I showed her the estimate and that was what I was suppose to have been paying for and she said that was just an estimated list and the Heart Guard would be an additional $55. REALLY! That should have been a red flag to me. When I scheduled my pet s follow up appointment at the Dr. request of no charge, the receptionist gave me a quote for the price. I told her that Dr. Banner herself said it would be no charge. She put me hold for what seemed liked forever and when she came back she started the conversation with OK, we can see you on Tuesday, May 8 at 8:30 a.m. I said that would be fine. On Tuesday I arrived for my appointment, the receptionist tells me Dr. Banner won t be in until 9:00 a.m. but they can weigh her etc. We went to the back and they weighed her. We waited for over an hour and Dr. Banner never showed up. My pet was anxious, panting (which isn t normal for her) shaking, trying to get out of the door. These were signs she had NEVER shown before. She began to cry, soaking her face. I got up and walked straight out to my car. After 15-20 minutes at home, Dr. Banner phoned to let me know they didn t have my appointment in their system and their receptionist couldn t find me. She asked if they had told me that. I said no. She asked for me to come back up because she really needed to check my pet. I went, the receptionist were cold and rude. About four to five days later, I noticed my pet began a hacking cough, and at times with a watery substance. I began researching what it could possibly be since she had never done this before and found through articles on the American Veterinary Association site and through various Veterinary and Vet Research video s she most likely had Kennel Cough. My dog is not around other animals, doesn t share a drinking bowl, etc. The only time she s been kenneled is when she was getting her teeth cleaned at Butler Creek. When I phoned to schedule with Dr. Banner. The receptionist put me on hold three times, was short and rude, and couldn t figure out which Dr. was going to be in the office. She scheduled me for one day and time, the rescheduled me, then told me Dr Banner would be in their office the next day. I was so frustrated I told her I would just take my pet somewhere else. I hung up. She phoned my back and said Dr. Banner would actually be at their other office not at the Acworth Due West office. I said, thanks but no thanks, if the front desk has this many problems it was a representation of the office as a whole and I prefer to take my pet to a more professional company. I WOULD NOT refer anyone to the Butler Creek Vet Clinic. If you choose to go anyway, pay VERY close attention to what is said, what is written, and make sure they correspond. You should take as much interest in what is done with your pet and you would your children. Read Less

My dog has just under gone surgery here that we were told 1,200 MAX to remove a blockage in her stomach. Then they started nickel and diming, 2,000+ dollars later for all sorts of mis. charges my dog is still sick. If you bring you dog here make sure you are not in any way consered with money because the will suck you for every thing they can. I WILL NEVER EVER STEP FOOT IN HERE AGAIN AFTER THIS! Seriously considering consulting my attourney. Read Less