Kennesaw Mountain Veterinary Services

I'm giving them three stars because I do really like the vets there! But in the passing months I've felt that they are just to busy to give the time needed in sensitive situations. I've been taking my dogs to them for several years. And have spend SEVERAL dollars with them. Dollar of which I'm sure helped them expand into a beautiful new location. The past few months I've realized my dog isn't really that important. To us he's the world. When you have a sick dog with a couple of Months to live... you wish for some kind of compassion, or call back or just checking in when you call them and ask to speak to a vet, we got nothing! In fact I'mStill waiting to hear from them.  We put our dog to sleep yesterday with a phenomenal company called sweet dreams. From this date forward I'll be taking my other dog elsewhere. I do wish them the best and hopefully they can get back to who they used to be. Read Less

This veterinary clinic/ office is the best in Cobb. Well I am sure there are others good. But this one is 5 star and A+ in every area. The head vet DR Kirk Underwood is awesome. He loves animals:pets. He is extremely knowledgeable. He had all the latest technology. But, yet he is still reasonable with his rates.   All the other vets there are great too. I wanted to explain why they are 5 star in every area.   Because, not only are the vets great. But the whole staff is incredible. The techs are great with your pets and they seem to truly love animals and their job. Let's not forget the front office staff. This is very important. I have had vets and drs before I loved. But then the office staff was rude and incompetent. Not here. The office staff are very welcoming and caring as well.  They always greet with smile and just go out of their way to help and everyone there loves animals and it shows!  This place is great!from the time you walk-in to the time you leave. Your pets are in good hands here. They know their stuff and they truly care. Read Less

After much research, we came to KMVS to get help for our sweet boy, Hucklebear - a Great Pyrenees, who was in a bad way. We had gotten a wrong diagnosis from another vet that put our dog in danger. After immediate surgery and REMARKABLE care, Huck is now on his way to recovery. I cannot say enough about how WONDERFUL this practice is. I would highly recommend them to anyone reading this review. You will find no better care and expertise in the area. Read Less

I had to take my sweet Jaxson to the vet for the first time this past week! He woke up with fleas one morning so I called the day of to see if they had an appointment after 3, and of course they were accommodating enough to fit me in! I can't explain how sweet the staff was! I felt completely comfortable and left feeling much better as a kitty mom than I did before. They don't price gouge which is hard to find. I will most definitely being going back when it is time for shots! Thank you for such a wonderful staff and taking care of my fur baby. Read Less

The dr is good, front desk staff HORRIBLE. Every time I go by or call there is a problem getting a simple form signed. One lady says I must bring dog in and I say fine I will do that, then the next lady says no not necessary as dog was there recently. One lady says we got the form I emailed, then the next lady says must fax it as they never got it. Next lady puts me on hold 5 minutes then hangs up. No call back, no sorry, nothing. I call back. New lady answers. No one there will step up and take responsibility - often they say will call back about it then they forget - then I call and it's a different person so I go through the long explanation and answer their basic questions yet again. They keep me waiting when I'm there too, last time they forgot about me in the exam room for over an hour AFTER the exam was done - I was waiting on a signed form - then said oh sorry we had it right here all along. I called after being told they would call back for a required form I needed signed, and they put me on hold, hung up on me accidentally. They have a deal with Mostly Mutts foster dog program, so make plenty of money that way - so I guess regular dog owners are not a priority. They expanded recently and don't seem able to handle the additional patients - must call 3-4x to get a simple form signed, and get 4 different answers from different people. Very frustrating unorganized process. The medical care is good but process of waiting, calling 4-5 times back and forth, not getting a simple form signed, - then when you do get there they forget about you and leave you in the exam room accidentally for an hour longer than needed - it's ridiculous. Then they ask oh geez why didn't you get the form signed from the pet clinic where the dog's updated shots came from - I explain for the 5th time to the 5th person there they don't do that as it's a discount shot clinic. They act like it's my fault they are not organized. Why must I call 5x to get a form signed, and get the runaround? Read Less

The staff at KMVS are amazing! They remember the animals and are gentle and caring. They can do nail trims for my dog with ease, offer affordable treatments, and go above and beyond to make sure pets aren’t stressed. The exam rooms are large and comfortable and make what can be an unpleasant experience much easier. Read Less

My cat had an emergency out of the blue situation occur recently and I had no idea what to do and she needed surgery that I couldn't afford. After searching everywhere I found this vet and they took care of me and my nugget and gave the best most professional and compassionate service for the best AND lowest price in town.I will never ever go anywhere else . Thank you so much for taking care of my nugget and making such an easy process for a very concerned fur momma. You guys rock Read Less

These people are so sweet and caring, I could. tell the moment I walked in. I will recommend this clinic to all the people I know who have pets. I was looking at potentially having my cat's leg amputated because no vet in my area would do it for less $5,000. These people really care about these animals. They put pins in his leg so he gets to keep his leg! Thank God for good Vets that really care more about the pets than the money😊 Read Less

I can't explain how gracious, loving, cheerful, and benevolence this place is. I can't express enough the blessings this place as bestowed upon me and my Asia. My Asia goes into a state of euphoria when we get out the car and start heading to the door. I also bring her here on days I need a break. Like a doggy hotel! Read Less

I can't explain how gracious, loving, cheerful, and benevolence this place is. I can't express enough the blessings this place as bestowed upon me and my Asia. My Asia goes into a state of euphoria when we get out the car and start heading to the door. I also bring her here on days I need a break. Like a doggy hotel! Read Less

How this man calls himself a regular vet I don't understand. A regular vet doesn't show this much compassion for his animals. A regular would charge more. A regular vet wouldn't tear up putting your 16 year old GSD to sleep. A regular vet just wouldn't care this much for your animal. This is why Dr Underwood and his staff only get 5 stars because under a regular vet that's all they can get. KMVS needs a whole new heading of "Super Vets" where I could justify giving them 5 stars. Put simply, KMVS is the best in the business. The Frey Family Read Less

Excited to have found our puppy's perfect vet. Extraordinary service! Super friendly, knowledgeable and efficient staff who all seem to care about and are great with animals and people! Convenient online appointment scheduling available. A+++++++ Read Less

I drive about 45 min to get to this vet and it’s worth every minute. They are very knowledgeable, listen to your input about your pets, they care and have great attitudes. Their prices are one of the best I’ve seen and they will do their best to work around your budget. Thank you for everything you do! Keep up the good work! Read Less

About a month ago we suspected my female dog had Pyometra, an emergent condition that is fatal without immediate care. They quickly diagnosed the problem and planned out treatment. She had to have surgery immediately so Dr. Underwood came in on his day off to take care of her, WOW! The staff here were so caring and obviously wanted the best for our Luna and without them she WOULD NOT BE HERE! They're incredible, they even offer payment plans and CareCredit (we didn't utilize either so I'm not sure about the terms or process - but it's available) I will be coming here from now on with our dogs. Truly amazing group of people. Read Less

Have only had fantastic experiences here! Have brought my puppy here for the past 3 months now, and they have been great. From when my little guy got tapeworms, to getting him neutered, to last-minute boarding for work trips I had to go on, every interaction with them has been great! Read Less

I've used Kennesaw Mtn for both fosters and my personal fur-babies. The staff is always very friendly and great with handling the animals. They have handled everything from spays to troublesome stomachs to helping me figure out a very rare thyroid issue with one of my kitties. I appreciate their ability to always fit us in! Read Less

We brought our 4 month old, 5 1/2 pound puppy to be spayed Monday, using KMVS because through our rescue, we must use one of their vets and this one was the one in our area. We found them to seem uncaring right off. When we were meeting with the tech, there were several errors in our pups chart, but were asked if we'd be bringing her back there (we stated no, we had our own vet) so the tech said don't worry about it. The tech could see how concerned we were to leave her, I especially being pretty upset, and made no attempt to ease our anxiety. The surgery was done and we were called to say she did fine.When we picked her up the next morning, the tech handed us some paperwork and that was it. We asked about an E collar and he stated she seemed to not be messing with her incision (not sure how they would know since they were not with her all night), so...if WE felt she needed one, we could get one at PetSmart! Then we asked about pain meds and he said she didn't need any!!! Major abdominal surgery and no pain meds!? Wme called our own vet who stated this was NOT "normal practice" and we are in the process of working with our doctor to get our baby comfortable.I contacted our rescue (Angels Among Us) and were told all their vets were supposed to provide E collars and pain meds. We are working with a rep from AAU to find out why protocol was not followed. Would not use this vet office again.Follow-up: Angels Among Us rescue cut ties with KMVS after this incident. Read Less

Where do I start? What can I say?! I want to start by saying... Wow! This vet is excellent! I drive all the way from Buckhead to see them! Dr. Underwood is amazing. They treat pets like children of the family and the owners like their own family. They comunicate effectively and explain every process or every procedure. In my situation... my bulldog Maximo has had 2 exploratory surgeries with Dr. Underwood. They kept me up to date every step of the way and cared for my puppy as of he was one of their own. Before finding this vet I had taken Max to other offices and I had not felt comfortable or at ease with the service, dignostic or the prices, to the point that I would question their ways or procedures ...but not at Kennesaw Mountain Veterinary Services! I am confident of their diagnostics, procedures and even prices. I can feel at ease to know that they are not triying to sell me something or diagnose something just to be back or to spend a ton of money. They genuinely care about pets and their owners and want to see the pets get well. That too me, its all I need. The office is so clean and it doesn't even smell like stinky vet office. :) It is in a great location, the staff seems genuinely happy to be there and they genuinely care for your fur baby! The have beautiful fish tanks decorating the entire office and in most exam rooms. The water and the fish gives a sense of relaxation to the entire vet trip experience. Parking is easy and access to the building is also easy. Thank you guys for always taking good care of my Max! I am a happy pet owner and I definitely recomend Kennesaw Mountain Veterinary Services. Read Less

Where do I start?What can I say?!I want to start by saying... Wow! This vet is excellent! I drive all the way from Buckhead to see them! Dr. Underwood is amazing. They treat pets like children of the family and the owners like their own family. They comunicate effectively and explain every process or every procedure. In my situation... my bulldog Maximo has had 2 exploratory surgeries with Dr. Underwood. They kept me up to date every step of the way and cared for my puppy as of he was one of their own. Before finding this vet I had taken Max to other offices and I had not felt comfortable or at ease with the service, dignostic or the prices, to the point that I would question their ways or procedures ...but not at Kennesaw Mountain Veterinary Services!  I am confident of their diagnostics, procedures and even prices.  I can feel at ease to know that they are not triying to sell me something or diagnose something just to be back or to spend a ton of money. They genuinely care about pets and their owners and want to see the pets get well. That too me, its all I need.  Do you guys treat people too!? I am more than happy to have my anual check ups done by you guys! :D hehe just kidding. ;) The office is so clean and it doesn't even smell like stinky vet office. :) It is in a great location, the staff seems genuinely happy to be there and they genuinely care for your fur baby!The have beautiful fish tanks decorating the entire office and in most exam rooms. The water and the fish gives a sense of relaxation to the entire vet trip experience. Parking is easy and access to the building is also easy. Thank you guys for always taking good care of my Max! I am a happy pet owner and I definitely recomend Kennesaw Mountain Veterinary Services. Read Less

I decided to have my cat spayed when I started having problems with him marking his territory. In the past I have gone to the humane society, (they sterilize pets for $30 and that price includes a rabies shot) but this time I stumbled upon SpayGA. after looking over their website and realizing there were many vets more convienient to me that would do the job; I went with them. I waited several weeks for the certificate to arrive, and when it did I called your office to make an appointment. On the phone I was told that the certificate did not cover meds post surgery, and that those were around $50. I informed the person that the cat was not up to date on his shots, and made sure those could be done at the same time. I assumed (my fault) that the bill would not be skewed too much, as my cat needed the same shots that I get for free once a year at the pet store. I set the appointment and thought everything was good. When I dropped the cat off, on April 10th, I sat in a exam room with my cat and two kids for 30 min. A young man came in and asked me several questions about the cat, I told him it had never been to the vet before I signed some papers and I left when he said I was good. Approximately 10 minutes after pulling out of the parking lot my wife got a call from your office saying that I rushed out of the place, and didn't give the cats history. This is completely false. My wife was also given an estimated bill of $160. She was caught off guard, as was I, and she reached out to SpayGA to see if this was normal and they too were concerned over the price. I went to retrieve the cat the next day, and after being given a bill for $160 I asked for a printout and walked outside to call Jane @ SpayGA. Went through the bill with her, and agreed that I was being charged for several things that were supposed to be covered by the certificate. After some back and forth between your office manager and Jane  my bill Was reduced to $89. Almost half of that total was charged for pain meds and a rabies shot.   I had a vasectomy about a year ago and I didn't even get pain meds and an overnight hospital stay - why does my cat need that? At the end of day I spent a total of about 6 weeks for this process to be complete, between waiting on the certificate and then the appointment. (To be clear - 6 weeks is a whole lot of pee to clean up.) I spent $89 at your vet, and more for the certificate. I spent an hour in your office haggling over the price, and this entire time I had a 3 and 4 year old with me.I could have gone to any of a dozen different vets in the area, paid the same price, had it done in a week, and not had to deal with the hassle. The cat did not need to stay overnight, he did not need pain meds, and $20 for a rabies shot is lunacy.  When I have used the humane society in the past, I drop the cat off and pick him up 6 hours later without pain meds or drama. When you agree to use a referral service such as SpayGA, please read the contract and bill people appropriately. Read Less

Friendly vet office with big fish tanks in the exam rooms to calm my cat. Going to the vet is very stressful for my cats but this place is not super noisy. My cat went for her allergy to flea bites with a pill and an injection which cleared it up quickly. The vet will take time to talk with you and answer your questions.  Prices are reasonable. Read Less

You won't find a more caring and wonderful vet than Kirk Underwood! He is smart, thorough and listens to your concerns as a fur parent. The staff at KMVS are wonderful, friendly, kind and also caring. We have 7 dogs and this is the place we trust to keep them safe & healthy. Read Less

Everyone there is very courteous and knowledgeable. I initially left a VM after hours (regarding a pig neuter which is not super common) and I missed their return call, but the reception staff left a very detailed voicemail answering all of my questions. Everything from scheduling, to drop off, then pick up was a breeze - especially for a new client/patient. I'm excited (as a veterinary professional myself) to have found a great vet nearby that was both able to provide top notch care for my new (unique) family member as well as be so pleasant all around! Read Less

I can't explain how gracious, spontaneous, loving, cheerful, and benevolence this place is. I can't express enough the blessings this place as granted upon itself and the foundation of the people here first and foremost. My Asia goes into a state of euphoria when we get out the car and start heading to the door. Read Less

I'd like to give a good review for services rendered and super personal response. After some initial difficulty getting in touch with the office, it seems that they were missing two vet techs that day. Results were that when I called back I received super attentive help from the office manager named Rebecca... She is Awesome. Even better was a personalized call from Dr. Kirk Underwood who called me at home well after their closing hours, but not too late. Dr. Underwood's personal attention to his practice won me over. He's super nice and very on top of making sure that customers are happy. I wholly endorse using this hospital for your pets! Read Less

Absolutely can't say enough good things about this practice. From the office staff to the vet techs, and the Dr.s! If you want your pet to be treated like family, this is the practice to go to. And their staff work with Mostly Mutts Read Less

We arrived home to find our sweet Molly limping and wouldn't walk on her hind leg. Unfortunately, our regular vet was closed already, so we decided to take her to the 24 hr pet hospital. They treated her foot and sent us home with some meds. 2 days later I received a call from Dr. Underwood at KMVS. He had received info from the Doggie ER that Molly had been treated. He was calling to check on her and asked me to bring her in that afternoon. He wanted to make sure she was healing and said he wouldn't charge me because he knew that we had already spent a lot for the ER visit. We went to the office and they did a wonderful job tending to her wound. He even did a lazer treatment and gave us some additional meds. WOW..I was so impressed. There are a lot of companies that could learn from this amazing customer service. Thank you to Dr. Underwood and his amazing staff for actually caring about their furry patients!Read Less

Kennesaw Mountain Vet is without a doubt the best veterinary clinic I've ever had the pleasure of using. Seriously. Dr. Underwood (not to be confused with Francis Underwood) and his staff are world class! They are my vet clinic for life & they have earned that designation with every visit. Thank you all for being so Wonderful & Caring! Read Less

Absolutely can't say enough good things about this practice. From the office staff to the vet techs, and the Dr.s! If you want your pet to be treated like family this is the practice to go to. They get the best professional care for a reasonable price. Thank you! Read Less

On January second I found my eight month old kitten unable to move under my porch. I thought it might be a damaged spine and called Kennesaw Mountain Veterinary Services. They had me bring him right in. It turned out that his rear leg was broken between the hip and the hock. It was out of place by about three or more inches. As bad as that was, it was better than a broken back. Most vet clinics would have sent me to a specialist but Dr. Underwood is also an orthopedic specialist. He put two rods in the leg to set it. He did not need a cast. The most difficult part of all of this was keeping the kitten quiet and contained in a dog crate for six weeks. He could only come out to sit on my lap. After weeks of this, the rods were removed and the kitten has fully recovered now. Thank you to all the staff at Kennesaw Mountain Veterinary Services for the wonderful care of my kitten. I found these vets when they came to my farm to vaccinate my horses. It is a bonus that they can do both large and small animals. Read Less

Dr. Underwood and his Staff are amazing. The brought our beloved 11 year old dog back from near death to 100% health. We brought our dog in on a Friday afternoon with no appointment and they worked tirelessly all weekend to ensure he beat meningitis. They called each day with a update to how our dog was doing. During the day he sat with the front desk ladies to get extra attention. He was not treated like an animal in a cage but like a family member. After the extensive treatment we were worried about the bill, they worked with us to pay out the balance over ther next few months. They understand that you cannot plan for something like this and that saving a pet is number one and the money is secondary. You can tell from the first seconds of walking in that they truly care about people's pets and giving them the love of a family member. Is important to them. Rebecca was also extremely amazing at the front desk each day after our dog came home she or someone else called to check in on him.Read Less

Moved to Kennesaw over the summer and had to find a local vet for an emergency quickly. We've been several times since and these folks truly care about the animals first and foremost. I'm so happy we found them.Read Less

One really bad review isn't going to stop people from coming to these people. Just know my dog was traumatized from having an unlubed fecal tester shoved up her butt haphazardly that in the three years I have had her this was the first time I had seen her in so much pain and so scared and mad that she expressed her anal glands herself and was to be muzzled (she's a boxer and if you know boxers you know they are so freaking sweet). They then proceeded to try to blame me for my dog going from sweet and licking and loving everyone to being aggressive and mean and scared as if I was the inexperienced idiot acting like I know everything because I have a 2 year degree from some rinky dink unaccredited vet school because med school and nursing didn't work out. Hey, your guess is as good as mine because I have never seen her do that either. Don't lie and say you care about my dog, make her scared, antagonize her, and then try to blame me for your mistake. Good luck with your BUSINESS, I'm hoping you were all off your game that day for the sake of these other pets who are bum sensitive.Read Less

Kirk has treated my horses for over 10 years. I could not recommend him enough. He is kind and patient and has always been spot on with the treatments needed and always followed up to check on them. Thank you for the exceptional service! And now... I will recommend him for anyone with a dog or cat! I will drive the extra miles to go where he is. :-) Read Less