I have two dogs and started using this vet with both since I moved to the area. Mostly, I loved them. Then I brought my chihuahua in for teeth cleaning and extraction. It's a procedure they said was very common in small dogs, especially chihuahuas. While under anesthesia, his body temperature was dropping so they put him on a heating pad. Trigger warning, this part gets hard to read. The heating pad burned his skin all along one side of his body. We spent weeks trying sprays and creams to get the skin to heal, but it started turning black and dying. Then we had surgery to cut out the dead parts and Frankenstein him together as best they could. So for weeks he was in excruciating pain while he lived with 3rd degree burns, then he had to go through surgery, which mean more anesthesia and stress. The healing process from that was long and arduous. It's tough to keep a dog from moving around too much. I missed a ton of work, but more importantly, my dog is permanently disfigured. Worst of all, he's different psychologically. He's more timid and anxious than ever and doesn't want to leave my side. He's a totally different dog. Because his skin is so tight, even his gait is different. Shiloh Vet promised a refund on the surgery that did all of this damage to us, but never came through. After it was all said and done, they claimed they never offered our money back and that they shouldn't have to refund us. They said they did extract a couple of teeth and clean the rest, regardless of the fact that he almost died in the process. They were kind to us while they tried to fix the damage, but we won't be returning to this vet. I understand that mistakes happen, but they didn't really try to make it right and we paid a ton of money for a botched surgery. Read Less

Often times people don't write down their feelings when things go bad, but I have decided not this time. I have been going to Shiloh Veterinary Hospital for Many years with multiple dogs. Recently my dog had a situation that was not easily resolved. It took over 6 visits and over several thousand $$ to finally get to the bottom of it or so I thought. Repeat visits, biopsies, repeat blood work, repeat sedation, xrays, referred out, referred back in and the situation persists. My best guess is that Dr. Baird should have referred us out long before she did but was only giving us glimmers of hope that the situation was getting a little bit better so she could keep all of the revenue in house. It was clear she did not know what was wrong and neither did her colleagues and we had a situation that was far beyond their level of expertise. That said my husband and I were lied to, treated unprofessionally, over priced and still I really don't know what was wrong with my dog since the situation is back. Unprofessional is an understatement and Dr. Baird should be ashamed for her condescending behavior as well as one staff member who flat out lied.... and the office manager even stated that what HE did was wrong. When Dr. Lorrence was there full time, things were a LOT better but now we are left with a Dr. who was caught changing prescriptions, originally she wrote a refill for approximately 26 days but when my husband questioned her and the tech then confirmed she would write it for longer, my husband ripped up and put in an envelope so she could see we did not use it or fill it. We thought that was the ethical thing to do as it related to prescriptions. We had asked for Dr. Baird to call to discuss 2 times that day and she never did so I brought them back in the following morning again causing me delays in my day and after 45 minutes of waiting she wrote it for 14 days and told me to set up another appointment for a recheck in 14 days. If just the day before it was acceptable to write it for longer, why today was it just for 14 days? And if the last time it happened she gave a refill on the prescriptions why couldn't she do it this time? Punitive and yet another money grab. (we always take the prescriptions and get filled at the regular pharmacy as we use good rx and are able to save a few $$) Kroger had to call the vet on more than one occasion to get clarification on a prescription that was not spelled out properly once and the dosage was wrong a second time. Neither of which could have seriously caused harm to my dog, but careless none the less. Both times causing me to wait double at the pharmacy and causing me to be late for appointments. Finally, when I asked to get my dog's records as I was going to be leaving their practice and find an honorable doctor's office to take my dogs to, not only did she note the chart, client is going elsewhere with 6 exclamation points and a smiley face, she did a HAPPY dance within my sight. I wonder if Dr. Baird will be doing the same Happy Dance when she see's other clients taking their pets somewhere else based on this lack of professionalism and respect or if we are just a paycheck for her? I wonder if a relationship of over 15 years and many dogs is even warrants a phone call from the owner/ owner's of this establishment? I bet not!! Will not be back, will not EVER recommend again as I had done many times before the last 6 months of this cycle of inadequate and incompetent service to say the least and that is an understatement!!! UPDATE- I left a message for the owner the second week of December and it was noted to have him call back. I got an auto response that he was out of the office and would call me back once he returned on the 17th of December- Still no word. Read Less