We love Sugarloaf Animal Hospital! The staff is knowledgeable, stable and kind. When i call and tell them my name they know my animals already. We use them for vet care, boarding and grooming. The facility is always clean. It doesnt smell (like many do) and they even have a location thats easy to get to. Your pet will always be in good hands here. Read Less

Shout-out to Sugarloaf Animal Hospital and their staff for taking great care of Vinnie, Vinnie, Vinnie, yesterday. V went in to have a cancerous tumor removed from his left, front leg. Due to his age, 15 soon to be 16, Dale Swinburne and I were very hesitant to put him under, especially since he went under 2x last year. Dr. Brown was able to do the removal via local only and Vinnie came through with flying colors! Other than the bandage on his leg, you wouldn't know he went t...hrough the procedure. We can't thank them enough for listening to our concerns, acknowledging them, and finding an alternative solution that we all could be comfortable with. See More Read Less

We had a wonderful rescue, who had not had any serious health problems, so when she began labored breathing, I knew something was wrong with our sweet girl. Her breathing was so obviously erratic that before Dr. Rollins, in a very unconcerned way, sent us home, that others in your waiting room noticed and were concerned about Molly's breathing. Dr. Rollins, however, seemed to busy to be bothered and sent her home saying she wasn't critical. She died less than 2 hours later. We also discovered after we changed vets that the way our other dog's new diagnosis of diabetes was treated by you guys would probably have killed him pretty quickly. One of the vet techs, not drs, said of the dosage that "most people just figure it out." Playing around with insulin doses can easily kill a dog, or a human for that matter. Poor care seems to be your standard of treatment which we didn't learn until our animals unfortunately were no longer perfectly healthy. Since we've moved on, we've been told by people who lived in our old neighborhood, which happens to be the same as Dr. brown's, that he's not a compassionate or even very kind man, and certainly not a good vet. That's just coming from neighbors. These guys might want to consider a change in profession because it sounds like they have gotten numb to the fact that people's pets are their family members & they love them and want the best care possible for them. Read Less

We had a wonderful rescue, who had not had any serious health problems, so when she began labored breathing, I knew something was wrong with our sweet girl. Her breathing was so obviously erratic that before Dr. Rollins, in a very unconcerned way, sent us home, that others in your waiting room noticed and were concerned about Molly's breathing. Dr. Rollins, however, seemed to busy to be bothered and sent her home saying she wasn't critical. She died less than 2 hours later. We also discovered after we changed vets that the way our other dog's new diagnosis of diabetes was treated by you guys would probably have killed him pretty quickly. One of the vet techs, not drs, said of the dosage that "most people just figure it out." Playing around with insulin doses can easily kill a dog, or a human for that matter. Poor care seems to be your standard of treatment which we didn't learn until our animals unfortunately were no longer perfectly healthy. Since we've moved on, we've been told by people who lived in our old neighborhood, which happens to be the same as Dr. brown's, that he's not a compassionate or even very kind man, and certainly not a good vet. That's just coming from neighbors. These guys might want to consider a change in profession because it sounds like they have gotten numb to the fact that people's pets are their family members & they love them and want the best care possible for them. Read Less

Sugarloaf Animal Hospital has helped us keep our sweet little 18 year old dachshund in great health since 2000. Today 12/15/17 they will help us say goodbye to him. They have been such a blessing to my husband and me during this difficult time. They allowed us to visit Peanut, and took time out of their busy schedules to answer all our questions. It is so hard to say goodbye to your best friend, but they made it as comforting and peaceful as possible. I highly recommend them. The staff is caring and professional. Janice Corbett - (Peanut was their patient for 17 years). Read Less

I was initially pleased by the service. However, I called in this morning after being told by my daughter the facility didnt have my dog. After I provided my husbands name they found him. Jennifer was extremely RUDE! When I asked about my invoice I was told I was given a receipt which was unacceptable.I didnt ask if I was given a receipt I questioned an invoice. I was not able to pick up my dog on Sunday due to the facility being closed which was not an issue and we were charged for Monday being a full day. Overall the negative energy I was given was the issue. Calling the facility seemed as I was a complete bother to Jennifer. Maybe she needs the week off to be thankful she is employed! I would use the facility but dealing with this staff member sucked. Read Less

I had to put my dog to sleep there and the Vet assistant was great support. I recommend this place to anyone but everyone that I have came across couldn't believe they charged me 52.00 office visit when I was bringing the dog for euthanized so I was vulnerable at that time I didn't care about price Read Less

This is absolutely the best staff of any Animal Hospital out there. Dr. Brown just saved my little dog Molli's life, and he has given her such special treatment and wonderful care that I am beyond eternally grateful!! Everyone that works here is exceptional, taking the time out to be incredibly sweet and caring to Molli and to me, and most importantly they have given my baby the opportunity to spend more time being happy and healthy! I could never repay them for all that they have done for Molli!! Thank you so very much!!! Read Less

We have bringing our Shih Tzu and cats to Sugarloaf Animal hospital for close to 10 years since we moved to the area. They are such an awesome practice. Our main vet we see is Dr. Lisa Rollins, but have seen Dr. Jeff Brown and Dr. Lauren Zaleski many times as well. They all love our boys as much as we do. They've been there for us for regular check-ups, minor emergencies and the loss of our dear Nicky. Some of the most compassionate and caring folks I know. The other staff, Jennifer, Michelle and Shealynn are some of the most amazing ladies I know. I love how they call the next day when we've had a sick boy to check on them. I feel that all of them are part of our extended family. Rhett Butler, Chopin Armani and Baxter all love you and appreciate the care you give us. Read Less

They were super sweet. They made me feel very comfortable to let them take my dog. My dog wasn't very comfortable at first but after the visit he was eating treats out of their hands....my new vet for life! Read Less

This vet has made being a first time dog owner so easy. They give you all the information you could need on how to care for your animal. They take extensive notes and if you tell them that your animal sneezed you can be sure that is in their file and they will ask you about how the animal is doing the next time you come in. Read Less

Sugarloaf Animal Hospital welcomes you with open arms and treats you like a family. They have an amazing staff, everyone is really helpful and answer all you questions. Also their grooming service is top notch. I loved how they decided to groom my dog when everyone rejected her because she's a husky and it requires a lot of time and patience with them. I will continue to come and get my dog groomed from them!Read Less

Aside from the animal hospital, the grooming service that they have here is excellent. . The animal hospital is a different story. Every time I have come here to get my dog groomed the animal hospital pulls a "he needs this vaccine to in order to get groomed" I came to drop my dog off to get groomed and the animal hospital receptionist told me my dog needed to get a lepto vaccine. Now by law, a dog is not required to have this vaccine. And certain dogs "should" have this vaccine if they are around lakes and creeks. My dog is a indoor dog and is never around lakes or creeks. Second of all, the receptionist didn't even mention to me that my dog will be needing this when I called and spoke to her on the phone days prior to his grooming appointment (the receptionist at the animal hospital schedules all grooming appointments). This is such an inconvenience for me to show up to a grooming appointment and expect a payment of $73 on top of a grooming fee without being notified prior to this. I understand that animal hospitals have their own set of rules and that's okay. Just notify me in advance that he needs an additional thing. I would be less upset if they had told me this before showing up. Especially when we constantly ask them in advance if he needs any more shots or vaccines. This animal hospital is just money hungry. Its such a shame that such a good grooming service is apart of this animal hospital.Read Less

Jennifer the receptionist is the rudest person. I was only continuing to go there because of the Dr. Rollins but after today's run in with Jennifer I will find another vet to go to. I have been going to them for over 12 yrs. At one time Jennifer made a comment that she knew my dogs urine test would come back bad because she just knew that I wasn't giving him the special dog food because I was buying it from them. His test came back good because I am giving him the food but getting it cheaper elsewhere. Not a comment that a receptionist should be making. My husband has had problems with her in trying to get meds for our dog. She thinks she is the vet. When we leave messages with her to have the vet call us we never get the phone calls. Either she is not giving it to her or the vet just doesn't care. Today we went to pick up heart worm pills for our daughters dog after my daughter spoke to Jennifer earlier in the week and was told to come in on Sat. To pick them up. We got there and was told by Jennifer that our daughter never called and said that she needed to bring the dog in to be tested. My daughter tried to get an appt for today but was told by Jennifer that he didn't need an appt. just come in to get the pills. Looks like Jennifer didn't check his records and then lied when we got there. Very bad attitude with us. And another time my daughters dog was there to have his teeth cleaned and when she went to pick him up he had a black and swollen eye and no one knew how that happened. Really? I am very frustrated and in the process of finding a new vet. Today because of Jennifer they have lost 2 long time patients. Both of our dogs are 8 yrs old. I will share this will others.Read Less

My experience here has been drastically different that that of other reviewers. It just seemed to me that they did not care that much for my cat and only saw dollar signs as i walked in the door. My cat was terrified of this place with all the barking dogs. Unfortunately I did let my cat stay there for two days and the bill was enormous for a treatment that any other vet would of sent me home to do for my pet (of course they don't make the extra $ that way). They had quoted me an amount for his stay and of course the cost far exceeded the quoted range they gave me. I tried to get them to write a prescription for pain medication for my kitty but of course they don't give you that option so they can charge excessive fees for the medications they provide themselves at huge markups. If you are on a budget go elsewhere. The vet i saw did not seem caring but some of the staff was nice. They only bring out and let you see your pet once you have paid the entire bill (at least for me). I have been to this place three times because of fees i had paid and invested in prior visits. I will not be going anymore. Read Less

Mia, Rene and Pippin say if they HAVE to go go to the vet, this is the place. Where else can they be greeted by fellow members of their species? Dr. Lisa is pawsome! Michelle is part feline and everyone is great. If they just would skip the shots - meowie! Read Less

I am just over the moon with the excellent service we have gotten at Sugarloaf Animal Hospital. From Jennifer at the front desk, to Michelle and Dr. Zaleski. Everyone is so nice, personable, knowledgeable, honest, and helpful. I don't feel afraid to ask questions and I never feel rushed, like I have at other offices. The staff here loves their fur babies just as much as we do, and I know my dogs and cat are getting the best care. Something that is also important to me is the layout of the office itself - it is very open and spacious, so you are not crammed into a waiting room with tons of others waiting to be seen...LOVE Sugarloaf and Dr. Zaleski! Read Less

They are an amazing and caring group. We moved here in 2006 and took our Samoyed Sage to Dr. Rollins at Sugarloaf Animal Hospital. Dr. Rollins cared for her through several medical issues including diagnosing Sage with Cushings disease. Their care gave us three great years that we did not think we would have. All of the Drs and the amazing staff were with us every step of the way until the end.Read Less

I love Dr Brown and his staff, everyone there is so nice and really loves there jobs and the pups and cats that are brought there. I have 2 dogs that have had health issues and Dr. Brown talks to you about what he thinks is going, He doesn't run a bunch of test to make the bill huge. I have moved and wish I could move them with me. If I ever go back to that area I will return as a customer. I high recommend Dr. Brown and his staff, everyone there goes the extra mile to make sure the animal and the owner are relaxed and up to date on what is going on. You'll love them I am sure Read Less

Based on previous outdated reviews of this business, I almost passed up this hospital but am glad I didn't. I had visited a different animal hospital recently and when they were unable to accommodate us for an appt, I called Sugarloaf Animal Hospital. I was able to get an appt right away and although my pet spent the day at the hospital, we were made comfortable. The vet, the tech, and the receptionists were all very pleasant and calm. The facility is clean, open, and inviting. There is ample parking and the access is easy to get in and out of.Two huge positives for me was that 1) there was a sink in the exam room and 2) there was a window in the exam room so I could see my pet being treated in the adjacent room.One negative, albeit a small one, is that the hospital doesn't carry a supply of prescription cat food. I will still have to purchase that at the Petsmart. Read Less