My parents have gone to Banfield for a while so it's where I decided to take mine and it's a great lil place for my new pup and her puppy care plan (which I LOVE!). Paying every month instead of every visit is so nice especially when she's so little and needs check ups and such 3 to 4 times a month! I don't have a certain doctor, or at least I don't know his name but he's pretty knowledgeable and I like that I can look up the doctors and where they got their credentials from. It's also so conveniently located in the Petsmart, right after she's done I can grab a few treats, her food, toys, anything she needs in the same place! Love it. No bad experiences here. Read Less

Took my sick cat in on Sunday 9/3/17 about 2pm. They have a sign posted behind the check in counter stating sick & injured animals will be seen first. I was told no because they,already had too many regular appointments. When I asked why they had a sign posted otherwise I was just given a crazy look & told again they didn't have time to see my cat. If they don't follow their own policy, why would anyone trust them with a pet??? Read Less

Made an appointment for 9:30 for my German Shepard, scheduled for a drop off and to get vaccines. Filled out the drop off form right at 9:30 handed it to the attendant was told he could not find the appointment in the computer. He then proceeded to check me in with the drop off form and updating info on what need to be done, this took him 20-30 minutes. After he completely checking me in he told me I would need to wait an hour to get my dog a room. I told him the appointment was for a drop-off and if he could not do it why check me in? I had to be at work and was already late. He asked me to wait and he got a supervisor from the back. That person told me that they could not do a drop off, I told her that it was crazy I had an appointment for drop off at 9:30 at this point it was 10:15 and I was already late for work and now I would need to drive back home to drop off my dog which would make me later why would they spend so much time checking me in to tell me that they could not let me drop-off my dog? She again said that she could not take him so I told her that was BS and left. So I was there for 45 minutes and told at least 4 time that I could not drop him off. Proceeded to take my dog back home and my wife called to lodge a complaint and ask to speak with a manage she was told that the manager was not working today ( by the guy checking me in) and that they found the appointment and if I would have not walked out they were about to accommodate me. I was pissed I just spent 45 minutes trying to get my dog dropped off and they said I just walked out? I called to get the number to HQ to lodge a complaint and they told me the manager was there and I gave her all the info she informed me it was only her 2nd day on the job she would look into it and asked me if I had the names of the people I talked to I did not. I then stopped back by on my way to work and told her what my wife had told me about her call. We walked back to the Benfield desk that was unattended and she had to help a customer real quick. Then finished and ask the gentleman that I spoke with to come out and he said I just walked out and they would have accommodated me had I not. I told them I was there for 45 minutes and told at least 4 time that they could not let me drop off. At what point did they want to tell me they would accommodate me? Were they waiting for me to get on my knees and beg them or is there a magic time like if I was there for 47 minutes what was the thing I missed. I had made and appointment filled out all the paperwork, when through there 30 minute checkin waited for a supervisor to come out and tell me 2-3 different time they would not allow me to drop him off. What did I miss I think anybody in that situation would have walked out. Now after this I will never step foot into that place again they have completely lost my business. I understand that mistakes get made and overbooking happen but this staff does not use any logic period. The new manager you have your work cut out for you. Sorry and hope you the best. Read Less

If I could leave zero stars I would, I called for help after my puppy ate some chocolate and the lady who answered was extremely rude. She told me she didn't have time for me and refused to help. As someone who loves animals, it blew my mind that she would lack the compassion to help a stressed owner. Read Less

For the most part it has been good. They do have a whole lot of customers so they're not very attentive to details. My pup had a mild infection due to her stitches not being taken off because they told us they were the ones that fall on their own. Miscommunication between the vet and the desk.Read Less

We have been using this place for 8 yrs now and they have always taken the best care of our miniature Shnauzer. Great preventive Care and annual shots. The ladies up front are good about getting you into a room pretty quick. On occasion they overbook. So it's not the the fault of the girl upfront.Read Less

This is the worst vet service I have ever experienced. I brought my dog in because he was itching and 2 months and $1400 later he is itching 3 times as bad I mean he is tearing his self open and bleeding now. They always recommend the slowest and most expensive treatment possible. Please do not make the same mistake I did stay away from these con artists they have absolutely no regard for your pets health all they want is to charge you for as much as they can possibly get you for. they are nothing but thieves!!!!!! STAY AWAY!!!!!! Read Less

Extremely friendly with our cats. I've been to Banfield in VA, NC, and now GA without any REAL issues. I only ask not to take my cat out of the room while I'm there and to see my pet's name on the board. Read Less

This Banfield has consistently had the worst service I have ever received in the 3 cities I have used them in. They are slow, rude and show no concern for pets or their owners. It is absolutely ridiculous to have to wait over and hour and a half past an appointment time to be seen and then for their staff to have attitude when I am upset with their horrible service.Read Less

My pup was bleeding from her spay incision site, and our regular vet closed at 5:30. I called Banfield because they're open until 7 pm. They said they couldn't help, even though their website says they assist with emergencies. Read Less

Don't take your dog to this Banfield location or Dr. Cutsforth. I had okay experiences with them up until I moved from Georgia and needed my dog's prescription for an ongoing condition (pancreatitis) to carry on. Dr. Cutsforth continued to fulfill that prescription bi-monthly, until deciding at random to no longer offer it. This would be understandable if I had any forewarning or if anyone from this office had bothered to discuss this with me ahead of time. But no - they didn't. So today, my dog is out of her medicine, and I'm scrambling to figure out what to do. The woman on the line at Banfield was just like, "Well, that's really too bad. Oops!" I started a Yelp account just to leave this review. I'm not a complainer. But fuck anyone who will randomly stop giving your dog the medication she needs with no warning or discussion so that you have time to find a new vet. That kind of company / person deserves a bad review on Yelp. Read Less