Brantley And Jordan Animal Hospital

Let me start by saying this: I am so grateful for Brantley and Jordan Animal Hospital. I have a fearful and anxious Great Dane named Memphis, who is an absolute hellion at the vet. When I brought him for his first visit to Brantley and Jordan after moving to Macon, as a puppy weighing in at 100lbs+, he was cowering in a corner, growling, snapping, generally being a terror and not even letting the staff close enough to properly lay eyes on him. Dr. Stephanie and her staff could not have handled him better; I was moved to tears by their kindness, patience, and thoroughness, despite all of the trouble he gave them. They were so gentle with him and spent an hour trying to win him over, without even muzzling his big dangerous mouth. Eventually, they sedated him for his own good as much as theirs, but not before Dr. Stephanie spent several more minutes talking through the decision with me to ensure that I was comfortable with it. Every aspect of his treatment plan was tailored perfectly for his specific needs, and everything was explained to me in great detail. For example, one of the issues Memphis came in for was a fracture in his toe. Even though she was running behind schedule due to his antics, Dr. Stephanie went to the trouble to bring me to the back to see his X-ray and explain it to me, all while her tech sat on the floor with Memphis' head in her lap, petting him and comforting him as the sedation lifted. Even as I grabbed his medicines on the way out of the office, the ladies working at the front desk expressed genuine concern for him in asking about his splint. Every aspect of the experience proved that the people at Brantley and Jordan genuinely wanted the best for my dog, and for me too. For real, I cried tears of gratitude in the car on the way home! But their phenomenal care didn't stop there. A few months later, Memphis had some severe GI issues that resulted in emergency surgery (at the hospital, since his condition escalated after hours). Although he never even came in for so much as a post-op visit, Dr. Stephanie spent cumulative hours on the phone with me figuring out how to best approach his GI and anxiety issues. She and her staff have helped Memphis with several complex issues over the course of at least 6 months now, and he has only come in for ONE single visit. They have received no compensation for these hours of effort spent working out the best way to help him, and have never asked me to bring Memphis in because they understand that it would be a stressful experience for him. I have even offered to pay for Dr. Stephanie's time spent on the phone with me as an "office visit," because she and her staff have surely earned it at this point, but she immediately brushed that idea off. I can say with complete confidence that the staff at Brantley and Jordan are incredible people who will go above and beyond to take amazing care of your pets — and they do it because they truly CARE. Read Less

Yes, they can be expensive, but we have had extraordinarily great experiences here. Dr. Brantley listens, and he explains everything he finds, the treatment options and possible outcomes. One dog I took there was minimally socialized and I was worried she might bite. I wound up talking to Dr. Brantley while he held my dog in his arms, lightly bouncing her up and down. She was utterly relaxed and trusted him completely. So do we. Every one of the staff is kind and pleasant and treats us and our animals very well. Highly recommended. Read Less

I love Brantley & Jordan! I saw Dr. Brantley today and he was so friendly, knowledgable and caring about the situation I had with my Bassett Hound. I went in there worried and scared and came out very relieved and happy that my baby is going to be ok! Thank you Brantley & Jordan for taking care of me and my baby! Read Less

Dr. Jeff Jordan has been my vet for years. He's very caring and knowledgeable. The front staff are polite and very helpful. It's nice to have a vet that I'm able to call 24 hours a day in case of an emergency. Read Less

I felt super comfortable with my dog. They made sure I knew everything that was going on and didn't make me feel pressured into getting anything extra that I didn't need for her. I wouldn't take my baby anywhere else. Read Less

First visit today as recommended by many friends. I could not believe the time, compassion and service I received. No one in the years my pet has had issues with licking her paws and ears infections helped as much as Dr Brantley did today. He spend an hour with us explaining, examining, consoling both of us, compassion, love and anything else you could think of. So willing to sharing all of his wisdom, knowledge and history treating other animals with like problems. I was totally shocked. Wished I had discovered him years ago. Fee VERY reasonable. I did go very prepared with medical records, meds, etc . This is the MAN TO SEE! His assistance held Luba through it all very gently and lovingly. Office staff also as good as the rest of the team there. Read Less

Worst Vet I have ever been to. If I could leave a zero I would. I will go into more detail as to hopefully encourage people to not ever use this place for your pets. To start with my pet would have been a new patient. I walk into the location with my pet and no one even greets me. I had to carry my animal and luckily one of the people that was waiting opened the door for me. So I see the sign that paperwork has to be filled out before service. No problem. So I sign in to the sign in sheet and sit and wait. There were two other sets of customers in front of me that were waiting. They were helped but it felt like a very cold atmosphere. No one is smiling or being friendly at all. I guess that's what they consider good customer service. So the other people are taken care of. In all this time, approximately 20 minutes, no one says one word to me. After there is no one in the waiting room but me, the receptionist looks at me takes a sip out of her subway cup and walks in the back where I cannot see her anymore. Also, to add to this, I hear the second receptionist around the corner say "These people need to get the f@ck on here so I can getell outta here." That was definitely a wow moment. After I was sitting alone in the waiting room, I gave it about 30 seconds and left. I know I was a new patient, but someone could have been semi-professional in that office. In conclusion, if this is how they treat new customers, I can't imagine how they would treat the animals. Either way I wouldn't give them a dime of my money. Read Less

Great staff. Great Dr's. Dr. Stephanie has been helping w my Zu, Niegel, and she's always very thorough and takes the time to talk about any issues he's having. Super helpful and nice. Her advice always gets Niegel back to 100% Thank you! Read Less

I have been taking my dogs to Brantley & Jordan for 18 years. Dr. Stephanie has been excellent to me and my dogs. My lab loves her and he gets so excited when he realizes we are going to see his friend. Read Less

What a wonderful experience. I was referred to Brantley & Jordan by my vet for laser therapy on my 11 year old Jack Russell. Dr Jordan spoke with me about her condition & treatment options at great lengths & answered all my questions. I always felt like if I needed information, it was available either from Dr Jordan or his staff. Everyone was so caring towards our "furr" babies. Definitely a wonderful experience & the laser therapy has helped my little Sneakers to feel better! Thank you! Read Less

I took my Pomeranian Buddy to this animal hospital and I was so impressed with the staff and Dr. Jeff Brantley is awesome. He is a very compassionate and caring person and took a lot of time explaining to me about "flea allergies". I would absolutely recommend anyone to take their pets to this hospital. They really care! Thank you Dr. Brantley for making my little Buddy feel better! Read Less

We went to Brantley and Jordan with a very sick baby. Dr. Lisa was the vet we saw and she was awesome! I was very impressed with the staff and their caring attitude. China was very good which told me a lot because she is usually a nightmare at the vet, but she let Dr. Lisa examine her with no problem. I will continue to go to this vet and recommend them to friends. Read Less

My precious fur baby, Bekah was under Dr Stephanie's care for pancreatitis for the past 5 days. She was absolutely wonderful and reassured me that she would be taken care of and I had nothing to worry about! She couldn't have been more right and I wouldn't have wanted Bekah anywhere else during her recovery! She answered every single question and concern I had very thoroughly and was so patient with me when I called her to check on Bekah several times. :) Dr Stephanie Jordan is passionate about her fur babies and wants the absolute best for them! We have found a forever veterinary home and would recommend Brantley and Jordan to anyone! Thanks, Dr. Stephanie! Read Less

Words cannot express how impressed I am with Brantley & Jordan Animal Hospital. Since beginning to take my puppy there at my neighbor's recommendation, I have referred 4 other pet owners to them. The staff has always been professional but very friendly and empathetic also. My puppy (Bugnut, a chocolate lab) LOVES to go the vet because he is always so excited to see everyone there and gets the best attention possible there. Unfortunately our puppy has had a couple minor injuries in the last year, so our visits are frequent, but Dr Brantley and the rest of the staff have always been super responsive and caring and provided top-notch treatment for our Bugnut! Read Less

Let me just simply say that this was one of the best veterinary experiences that I have EVER had. I am from out of state and have just moved to the Macon area about a month ago. My 5year old Boxer got a simple urinary tract infection and they treated him with the best of care. He also has a history of mast cell carcinoma so as a "mommy", I am very careful with his care and he sees the veterinarian quite a bit. He saw Dr. Brantley just yesterday and I can honestly say that if I ever move back to West Virginia, I wish it would be feasible to fly down here to take my dog to the vet. Dr. Brantley examined, very thoroughly, his pathology records and did not just simply treat the UTI. He examined him fully to be sure that there were no more tumors and did a COMPLETE exam on my baby. He treated him with love and affection as well. I have NEVER seen my dog lick a vet...and this time he did. He was a happy dog when he left there. I think my very favorite part of the experience was when I went to pick him up and Dr. Brantley came out and spoke directly with me without my request. ALL OF THE VETS DO THIS! This is a service that is almost unheard of as it is usually very difficult to actually talk to the Dr. He came out and sat down in the chair next to me and explained to me, step by step, the entire exam, his findings, and his thoughts and his treatment option and why he felt that treatment option was the best. He also asked me how I felt about it and if I agreed or had any apprehensions regarding his therapy choice. This is amazing. It is a very holistic approach to veterinary medicine and "Gauge" will certainly be back to see them if any problems arise. The reception and technician staff are wonderful and welcoming and the office is extremely clean and well kept. I loved my experience and so did my puppy! Read Less