This is very unsafe and potentially dangerous place for pets! My 5 years old cat died, unexpectedly, after the visit there, it was shocking! Customer care was terrible, they cared more about their ima... Read More
This is very unsafe and potentially dangerous place for pets! My 5 years old cat died, unexpectedly, after the visit there, it was shocking! Customer care was terrible, they cared more about their image and money than understanding the loss and admitting the responsibility. The general manager never returned my phone call as was promised, and the women who spoke with me on a phone, Elena, was very defensive and did not have a clue how to listen or understand the emotions of a loss. She constantly kept interrupting me and was very fake. As a professional counselor, I was shocked that an animal clinic has a staff not trained in communication and understanding of a grief.
I brought my cat there, and she died two days after the visit. In my opinion, they failed to diagnose her or provide clarity about what was wrong with the animal. They just mainly told me that she is dehydrated and has diarrhea, which was already obvious. Then, they gave her the medication (which I am not sure about its quality) and told me that she will be fine in 3-4 days. Unfortunately, I trusted them. Further testing was casually offered as a next step, but not explained as important to do or to be strongly considered. On a second day my cat died unexpectedly. When I called, their communication was terrible. They avoided returning my calls for a week, were defensive, and did not offer a decent reimbursement.
When I came to talk to them in person, they threatened to call a police if I do not leave. They were too concern that the other customers will hear about my experience with them. This type of customer care is very unprofessional and demeaning. I highly recommend to avoid this place!
PS. I just read all the reviews about this place. Josef, thank you very much for sharing your experience on another web site! Dr. Valentino also treated my cat and I felt that her diagnosis was ineffective and stole the time, which could be used to save my dear cat. I see that Elena, the business owner, reacted to your post on Yelp, in November, 2016. I cannot believe she was aware of this issue and nothing was done, and the same poor treatment happened to my cat that lead to her death. When she spoke on a phone with me she was so defensive, I could feel it, now I know why!!! Because they keep on mistreating the animals, even though similar complains were reported. This place is truly malicious and care only about themselves: unskilled in communication with people, and their apologizes and pathetic reimbursements hold no value, because no corrective actions are taken!!!!! They cannot treat, communicate, authentically empathize, negotiate, and even dare to threaten their customers with police in an attempt to silence them! SHAME!!!!!!!! Read Less