Back in April, my poor dog wouldn't stop seizing so as I'm flying to the place with my dog having a seizure in the backseat -I call them and let them know I am on my way with my epileptic dog who is having her second seizure of the night (cluster seizure) and won't come out of it, and since she's been seizing for more than 5 minutes it is LIFE THREATENING and very dangerous-as in please be ready for me. So when I arrive, it's 4:30 am so I would understand why the door would be locked except that I called and said I was almost there--WITH MY SEIZING DOG!! I get there and try to get my 50 lb dog to the door all by myself and it is LOCKED. WITH NO ONE IN SIGHT  I bang on the door hysterically and actually take my dog back to the car and call them and ask if they are in fact open since I am here with my dog who needs emergency medical attention. WHY DIDN'T THEY UNLOCK THE DOOR. Or at the very least be at the front desk since you just got a frantic call from a pet owner who has a life threatening emergency! Anyway this experience was awful and they never apologized. There is one female receptionist who is extremely off putting and seems like she really hates her life or her job. They should fire her, she's extremely rude and unfriendly and always frowning. When you are at the emergency room with your beloved pet who needs care it would help a little to have the person that greets you ....to maybe SMILE. I'm not the only one who has said something about the grumpy rude receptionist, hopefully she's seeking employment elsewhere(where she doesn't have to smile or deal with people.) Read Less

Suddenly one night my darling dog Molly couldn't stand on her hind legs. She literally went from running that afternoon to being unable to support herself that night. Her front legs seemed okay though. I took her to AEC on Mansell Rd. They would not allow me with her during the exam and they decided she must have ingested some poison or toxin. I insisted that she never eats anything (she's 10 years old) other than what I give her. We live in a townhouse so she is never even alone in the yard. She never even chewed on anything other than her toys as a puppy. But Dr. Hawkins was certain she needed to be given charcoal and spend the night throwing up and on an IV. Still insisting there was a poison in her system her blood work came back completely normal that night. The next morning I picked her up and she still could support her back legs. I took her to my regular vet, Johns Creek Vet where, within 5 minutes of a physical exam, my doctor determined that she had swelling on her spine due to mild arthritis. This was confirmed 10 minutes later with an x-ray. My dog was tortured with heaving and throwing up and completely wrongly misdiagnosed by Animal Emergency Center of North Fulton and Dr. Hawkins. And I was handed a bill for $769.30. Never take your beloved pet here. They don't have a clue what the Hippocratic Oath is. Read Less

Place is great! We were afraid our dog had a snake bite. With in maybe 10 minuets (mind you it was mermorial day) they took him in and 10 minuets later they confirmed he didn’t have a snake bite. The staff was amazing! We did have a wait after because they wanted to see our dog more but the wait was because there were other critical patients. I would definitely recommend this place. And the fact this place was open on Memorial Day when all the other places were closed is awesome! Read Less

I was unsure about this facility based on the reviews but I trust my regular vet (Dr. Smith  - Chattahoochie Animal Clinic) and this is who he referrers to for after hour emergencies. I injured my dog  in grooming and his wound quickly became infected. I brought him to this facility on a Sunday morning. The staff and doctor were kind and helpful. They quickly treated him and offered money saving options on the antibiotics and services. Based on this experience, I definitely recommend this provider .Update: 3 days later - my dog is doing great. He is healing quickly and we have had no problems with the medications. Grateful for the care we received here. Read Less

If I could give this place no stars at all, I would. My first time at this vet and I walked out within 10 minutes of being there. The technicians are SO rude and unwelcoming. The technician who came out could barely even say hello and then forced a leash and tightened it around my dogs neck. My little 10lb dog was drugged up on all sorts of medication and had an IV stuck into his front paw due to a reaction to his vaccines that day, so clearly he was NOT in any condition to walk. She knows this, however she started to drag him by the leash with his body dragging across the floor. At that point I picked him and advised to please just carry him and she looked at me disgust and slammed the door behind her. At this moment I hear my dog barking like crazy and panicking (how most animals will be in these situations). Five minutes later another technician comes out and throws him into my lap saying she "cannot deal with him right now. They're dealing with a cat" in a very irritable and rude manner. I guess the barking was too annoying for the veterinarian to deal with...? Also - this cat was the same cat that came in while I was there that had apparently become paralyzed after an accident and needed to be euthanized. The same cat that these technicians also mishandled and grabbed like a piece of trash. I got up and just left with my dog. Horrible service. Rude and obnoxious people. No compassion or proper animal care whatsoever. I was tired of them throwing my dog around, dragging him, and mishandling him. If they did this while I was there, I can't imagine how they'd treat him when I left and leave him there overnight. If you aren't happy with your job, or you just get annoyed with these animals and their problems, go look for another career. Some people truly care about their pets and expect a lot more from our animal healthcare system. Read Less

It’s up to you. Heed the very mixed reviews here and try and find another provider or else ignore them and take your chances. Our yellow lab got a cut between his toes that required a few stitches. It was late at night and this facility was close by. Before I give you the reasons for the two star review let me tell you the good things about this place. First, they are open after hours. Second, the place is generally clean. Third, I felt the people were kind enough and cared about our situation. Lastly, I think the care our dog received was decent and the sutures he received were professionally done. Unfortunately, I cannot get past the ridiculously high fees this place charges. Just read the other reviews. My dog received a few stitches. This is not rocket science. My kids and I have all had emergency room visits for stitches that were less than half the cost of this visit. Our total bill was $825. Many of the charges seemed exorbitant. But here are 2 of the 12 line item charges that really got me. Emergency Office Visit $100 - just to step in the door? There are $725 in other charges, so what is this? Bandage, small light $65.53 - are you kidding me. This was the typical light gauze bandage wrapped around his foot. These places take advantage of the fact that your regular vet is not open and also know that many of us will do anything for our sick pet. There are other after-hours options around this big city. If your pet is not having a dire emergency I suggest you drive another 20 minutes and save yourself hundreds of dollars. Read Less

Christmas eve and very early Christmas morning was spent at the emergency center.  Our 12 year old 13 pound poodle had a series of focal seizures and, to be safe, we entered him into this facility.  He was given a few drugs and at 3:30 in the morning a Dr. Tarlow called to wake us to explain that our Chaka was blind and not responsive.  He prepared us for the worst but gave one option of a $3000 plus spinal tap and brain scan that morning at another facility.  We decided to drive over and at around 4 a.m. we carried Chaka out and took him home.  Dr. Tarlow signed us out noting on the form that we took Chaka home pending his death.  Three and a half months later Chaka is still alive, has trouble seeing and smelling but his labs are all good.  Dr. Tarlow is off our list as a Vet we will trust our animals care with. Read Less

I do not normally write reviews while I am still angry, but today I'm making an exception. I worked as a lab tech in an animal hospital for 4 years, so I understand that sometimes little Sparky is aggressive and needs to be muzzled, and that vets are, generally, somewhat expensive. I accept these realities and they are fine. I took my cat here when I suspected he had ingested a lily flower (PSA: if you're not aware, even the smallest nibbles of a lily flower or consumption of its pollen can be fatal within 3 days to a cat.  IMMEDIATE treatment is the only cure, and if treatment is delayed, lily intoxication almost always results in death.) In the words of the receptionist I spoke to on the phone, this was a "true emergency and time counts, bring him in NOW."Pros:1. One of the receptionists we talked to (Janet) was very nice and understanding.  (The other... not so much.)2. They (except grumpy receptionist) didn't get judgy when we came to visit him.  They seemed to understand that worrying about our pet dying made us want to see him.Cons:1. Competence/decision-making.  I brought the flowers in question with me, in case the particular genus and species was relevant to treatment.  The vet proceeded to argue with me that it wasn't a lily, and he knew because he was an "avid gardener" (spoiler alert: I come from a long line of Southern ladies who tend large gardens, including several Master Gardeners.  I can identify a lily.)  He insisted it was alstroemeria; he would not back down until I had consulted with my mother (Master Gardener) and shown him images to prove that it was some cultivar of a yellow asiatic lily.  This took several back-and-forths, plus some "independent" consultation he did. Now, he's an animal doctor, not a botanist, so I don't expect him to have an expertise in flowers.  HOWEVER, my cat's life and treatment were on the line, and if I had accepted his judgment, we would have been sent home and my cat would likely now be dead.  Instead I argued, and my cat is receiving treatment (which, when lily intoxication is caught early, is almost always curable with appropriate treatment; if it's caught after onset of renal failure or goes untreated, it's almost always fatal.  Yes, I went spelunking into veterinary medical journals because what else do you use your neuroscience degree for).  So, maybe a doctor shouldn't base life-and-death decisions of other people's pets on a snap judgment from one of their side hobbies.2. Price. This is just the obligatory fuss about price, since I have two receipts to compare side by side.  A 1L bag of regular IV fluids costs $82 at the Animal Emergency Center of North Fulton; it costs $28 at Chattahoochee Animal Hospital.  Emergency centers are certainly more expensive to staff and to operate, so I understand, but prepare yourself.3. Standard of care.  When we went to pick up kitty to transfer him to his normal vet for continued treatment, we accepted his carrier from the receptionist and bustled out the door.  As soon as we closed the car door, we noticed the very strong smell of urine.  I figured that between the fluids, the cone of shame, and the fact that his only place to hide in his previous cage was the litterbox, he probably had some urine on him.  Fine, that's to be expected.  But when we got him out of the carrier at his regular vet-- we realized he was completely soaked in his own urine.  Long-haired cat makes it worse, but he had urine dripping off his tail, and every bit of fur from his shoulders/haunches down were completely soaked in piss.  Sopping, dripping went with urine.  This cat is a jerk at the vet so I know that drying him off would take a little effort... but maybe you can put that effort into caring for the patient instead of literally leaving him sitting in a puddle of piss.  Or at least warn the owner that their animal will need a bath.I dunno, thanks for not actively killing my cat, but no thanks on the potentially fatal misdiagnosis/dismissal and the $1,500 bill for letting my cat spend however many hours sitting in his own urine. Read Less

I took my baby he has parvovirus. They were great 👍 thanks to the whole team. What a blessing. I really liked this ER everyone I met was so friendly and polite and so knowledgeable. God Bless you guys. Read Less

Unfortunately I did not have the best experience at this location. I took my dog here because he was throwing up and had bloody stool. The staff has a cold disposition from the old lady at the front desk joking about the pit bull crying(he was hit by a car) I believe her exact worlds where “if he’s crying we know he’s alive.” To the Doctor given me a 1700 quote on what MAYBE wrong with my puppy before they even did X-rays. I did not feel they cared about my puppy, but they did care about the money. After doing X-rays they stated he need surgery ASAP because something was stuck in his intestines (but could not tell me what it was or where it was exactly ). I refused and asked for him to be released so I can take him to his vet in the morning. They agreed but only after telling me if he dies(which he probably would per the old lady) they are not responsible. I took him to his vet the next morning and he was diagnosed with an ulcer that was bleeding causing the symptoms above. They treated him for dehydration(because of the vomiting) and gave him meds for the ulcer. He was released after a few hours. Please save yourself the headache, and the money most expensive unhelpful visit ever. Read Less

And owl attacked our a little dog but he made it -it was very scary for him. We took him here and they took incredible care of him. He was out within a few hours even though he had to have surgery - and all of the staff were very kind and animal lovers. The pricing was also affordable. I recommend anyone to go here. Read Less

Dr. Hawkins and teamed saved our 11 week old Golden’s life! On November 5th my husband and I adopted an adorable golden retriever puppy. We named her Winter. We had the best week with Winter, and over the course of the following 7 days she captured our hearts. The very next Saturday, we noticed that began to get sick. Vomiting, diarrhea, lethargy. After 24 hours of declining sickness we took Winter to the ER to see what was wrong. Dr. Hawkins confirmed the worst. Despite having her first round of vaccinations and close care, our Winter has parvovirus AND campylobacter. She was immediately admitted for hospitalization. She was hospitalized a total of 8 days at an unaffiliated clinic in the area that could see her around the clock and treat her for both Campylobacter AND Parvo. With little to no progress and a horrible prognosis we decided it may be best to bring her home and make her comfortable. THANKFULLY, we consulted with Dr. Hawkins and team of AECNF hoping to get advice on home care. We received a call a few hours later from Dr. Hawkins. He had a brand new plan to try on our baby as other vets had simply given up and prepared us for the worst... not on Dr. Hawkins watch! Fast forward 12 hours - our puppy Winter was wagging her tail, sniffing, and completely alive! We were in disbelief as we were told there was nothing left to do at other ER Clinics. We are going on 24 hours since she was seen by Dr. Hawkins team and she’s improved to the point we are FINALLY talking about bringing her home. Eating, drinking, and totally not liking her IV - which is great! (Going on day 10!) Thanks to Dr. Hawkins advice and love for our puppy, Winter has more than a fighting chance to keep living a happy, healthy life. It feels like a miracle but really this organization is knowledgeable, dedicated, and willing to fight! Thank you Dr. Hawkins & Dr. Murphy for making the live saving decisions to give our baby a second chance! We are so grateful! Read Less

Dr. Hawkins and teamed saved our 11 week old Golden’s life! On November 5th my husband and I adopted an adorable golden retriever puppy. We named her Winter. We had the best week with Winter, and over the course of the following 7 days she captured our hearts. The very next Saturday, we noticed that began to get sick. Vomiting, diarrhea, lethargy. After 24 hours of declining sickness we took Winter to the ER to see what was wrong. Dr. Hawkins confirmed the worst. Despite ha...ving her first round of vaccinations and close care, our Winter has parvovirus AND campylobacter. She was immediately admitted for hospitalization. She was hospitalized a total of 8 days at an unaffiliated clinic in the area that could see her around the clock and treat her for both Campylobacter AND Parvo. With little to no progress and a horrible prognosis we decided it may be best to bring her home and make her comfortable. THANKFULLY, we consulted with Dr. Hawkins and team of AECNF hoping to get advice on home care. We received a call a few hours later from Dr. Hawkins. He had a brand new plan to try on our baby as other vets had simply given up and prepared us for the worst... not on Dr. Hawkins watch! Fast forward 12 hours - our puppy Winter was wagging her tail, sniffing, and completely alive! We were in disbelief as we were told there was nothing left to do at other ER Clinics. We are going on 24 hours since she was seen by Dr. Hawkins team and she’s improved to the point we are FINALLY talking about bringing her home. Eating, drinking, and totally not liking her IV - which is great! (Going on day 10!) Thanks to Dr. Hawkins advice and love for our puppy, Winter has more than a fighting chance to keep living a happy, healthy life. It feels like a miracle but really this organization is knowledgeable, dedicated, and willing to fight! Thank you Dr. Hawkins & Dr. Murphy for making the live saving decisions to give our baby a second chance! We are so grateful! See more Read Less

Dr. Hawkins and teamed saved our 11 week old Golden’s life! On November 5th my husband and I adopted an adorable golden retriever puppy. We named her Winter. We had the best week with Winter, and over the course of the following 7 days she captured our hearts. The very next Saturday, we noticed that began to get sick. Vomiting, diarrhea, lethargy. After 24 hours of declining sickness we took Winter to the ER to see what was wrong. Dr. Hawkins confirmed the worst. Despite having her first round of vaccinations and close care, our Winter has parvovirus AND campylobacter. She was immediately admitted for hospitalization.She was hospitalized a total of 8 days at an unaffiliated clinic in the area that could see her around the clock and treat her for both Campylobacter AND Parvo. With little to no progress and a horrible prognosis we decided it may be best to bring her home and make her comfortable. THANKFULLY, we consulted with Dr. Hawkins and team of AECNF hoping to get advice on home care. We received a call a few hours later from Dr. Hawkins. He had a brand new plan to try on our baby as other vets had simply given up and prepared us for the worst... not on Dr. Hawkins watch! Fast forward 12 hours - our puppy Winter was wagging her tail, sniffing, and completely alive! We were in disbelief as we were told there was nothing left to do at other ER Clinics. We are going on 24 hours since she was seen by Dr. Hawkins team and she’s improved to the point we are FINALLY talking about bringing her home. Eating, drinking, and totally not liking her IV - which is great! (Going on day 10!)Thanks to Dr. Hawkins advice and love for our puppy, Winter has more than a fighting chance to keep living a happy, healthy life. It feels like a miracle but really this organization is knowledgeable, dedicated, and willing to fight!Thank you Dr. Hawkins & Dr. Murphy for making the live saving decisions to give our baby a second chance! We are so grateful! Read Less

Absolutely spectacular care and wonderful bedside manner of all involved in my Siberian Husky, Tru’s, sudden onset of an ear infection. From Janet at the front desk, to Rachel the tech, to the incredibly personable, Dr. Jerry Fitzgerald, I could not be more pleased. Thank you. Read Less

Please don’t go here guys. Their prices are ASTRONOMICAL. Not only did we sit there for four hours without finding out exactly what was wrong with our dog but we were charged nearly 800 dollars for an X-ray, office visit, iv and Pepcid ac. I’m a nurse and that’s double what we charge in a hospital setting! I was so upset over the cost I went home and looked at my bill from another emergency vet I had gone to in the area just six months before. Two x rays, iv, anesthesia, SURGERY on a leg, a full leg cast, and all my take home meds for 1100. These people were nice enough but they’re ripping off the community their serving. Go elsewhere. Read Less

I had to take my cat in last night and the staff was amazing! Although I was worried for baby girl, the staff made me feel comfortable and clearly explained to me what was going on and how I could help her. Normally my cat HATES going to the vet but she actually was behaving at this facility, so that's great, it means she liked them too!! Read Less

These people are beyond wonderful. You can tell that they truly care about the wellness of animals. They were a lifesaver for us and our cat on this Saturday afternoon. And the sweet woman at the front desk had the kindest disposition. This will be the only emergency vet where we will go and recommend from now on! Thank you!!! Read Less

Brought our seven year old dog here because her face had started to swell up. It was our first visit to an emergency vet. The staff was knowledgeable, friendly, and helpful. The facility was clean and comfortable. There were two animals in front of us and we were still in and out in under an hour. They gave our dog two shots for an allergic reaction to a bug bite. Given the context of the situation I found their prices to be reasonable. I hope we never have a reason for an emergency vet visit again, but if we do, I will happily return to this facility. Read Less

This has been a very hard time for me and my family but the staff here has went above and beyond to help us feel better as well as our baby coco. Thank you guys so much I know she is in good hands and she will pull through this with y'all s help. From my family to your staff big thanks to all good work Read Less

We got in very quickly after our dog had an eye injury at the park, we did not wait long at all and the practitioners were very nice and informative. The cost was also very reasonable for an after hours emergency service. Read Less

I took my dog here after he was bit severely on his leg by a neighbors dog. My neighbor came with to assume some of the cost because she felt awful. They took my dog back said they would take vitals and get back with us. We waited in the lobby for over an hour to have the doctor call us back to a room that smelled of dogs anal glands, I mentioned the smell and the tech moved us to a room next door. The vet came into the room and explained that he would need sedation and stitched (which we obviously knew would be the case) and then instructed us that it would be a few hours and I should go home to wait for the call he would be ready. I was annoyed that they hadn't taken action to tend to my dog sooner. We were then sent to the desk to pay the charges (which I felt were exorbitant, even for an emergency clinic). I wasn't happy that the doctor didn't review the charges with us in the exam room and explain what they were for. Instead I had to discuss them with the receptionist who had to continuously go back to ask the vet questions. At any rate, I was called three hours later to pick up my dog. When they walked him out his stitches were not covered and his leg was actively bleeding and not even properly cleaned. I said something to the vet tech and she said "It will be fine." I took our dog to our regular vet this morning who was baffled they didn't rap the wound in gauze, if anything else to prevent infection. Not pleased at all and I will not be taking any of my pets here again. Read Less

I should've gotten her name but I didn't. An angel answered the phone at 9:45pm on Saturday night. She was so helpful. She told me how to take my dogs pulse. She looked up resources for me on the internet. I didn't have a visit but I have 3 dogs and I know a good Vet when I see it. This is good place. I can tell. Read Less

Second time for our little Zephyr for a visit. On her second b day this time! Doc Fitzgerald is so wonderful and compassionate. Battery acid burns from "chewing" a C battery. Within 40 hours our lab is back up with a cold nose. Her constant smile and propeller tail going again. 8 more days of meds but we are grateful caught it early!! Don't think you can Doctor your pet alone. My working dogs and I count on the Animal Emergency hospital of North Fulton for our emergencies and you should also!! John B Read Less

Had to bring our dog to emergency center on Christmas eve because she, somehow, got a round marrow bone stuck on her lower jaw behind her fang teeth and could not get it off. She was hysterical - crying, panting, bleeding, drooling. We were unable to get it unstuck so we rushed over to the emergency center. We were figuring they would have to anesthetize her and cut the bone off. There were 3 other people waiting with their dogs. They took our dog back within 15 minutes, and 3 minutes later she came out as good as new! With know how, the correct pressure and lots of lubrication, they got the marrow bone off!  After having dogs and cats for more than 30 years, this was our very first visit to a veterinary ER. Based on this experience I highly recommend this clinic. Read Less

We found ourselves in that terrible position that all pet owners eventually face, but unfortunately in very sudden and drastic circumstances. Everyone at the Animal Emergency Center of NF was calm, caring, emphatic and patient. They were everything we could have asked for in that situation. It was particularly hard on my son who was the same age as our dog, and could not remember life before Hammie. They let him take all the time he needed. They were so supportive. In fact, we received a condolence card from them several days later....something we didn't even get from our own veterinarian of 10+ years. I'm so grateful they were there for us. Read Less

Animal Emergency center was great. They immediately took care of me and I spent the night. Prompt service caring and friendly staff. This morning I transferred to my regular vet. They had all my records transferred and the Doctor spoke directly with my doctor. :) Read Less

Thank You for taking great care of my senior golden today. She never backs down from an argument, but this is her first time losing and needing medical help. This was our first time using your clinic and are very pleased. From the front desk to vet, everybody was so nice and attentive to my girl!! Will defiantly remember you if another emergency every occurs. Read Less

I highly recommend Animal Emergency Center of North Fulton. I have had more than one experience there and I will always take my dogs to this center in the event of an emergency. The staff is fantastic, caring and compassionate. Thank you. Read Less

Took both my dogs here after they were bitten by a copperhead. The staff was very friendly and they were prompt in diagnosing the problem and getting the needed treatment started. The doctor and the nursing staff were always happy to answer questions, both in person and over the phone. Dr. Spivey was upbeat, but also straightforward and honest about the risks we were facing with the dogs and what treatment plans were available to us. She over-estimated the cost, which was great because when we picked the dogs up there were no surprise costs (in fact we received a refund for both dogs' treatments). The only reason I did not give them 5 stars, is that Dr. Spivey discussed the treatments of our dogs and others' in the open, instead of taking owners back to the rooms to discuss money and treatment. It wasn't a huge deal for us, but while we were there we overheard conversations about euthanasia and the different costs of treatments for a few different patients. People may be more comfortable with these discussions happening in private. Other than that, the entire experience was a good as it could be when you are worried for a pet. Read Less

The vet Ashley Owens helped me out a lot, because I couldn't afford the vet bill and I said I'd have to put down little Piglet, before I had the work done, which was priced to be well over $1,000. She priced everything to be around $367 and having recently taken little Piglet the month before to another vet. I couldn't afford another month of vet bills for my cat back to back. I did exactly as she told me and not only did it help his urinary tract infection, but made his eye better as well. I've taken Piglet to three different vets in the last two years over his eye and this is the only vet that gave us something that actually cured his eye along with his urinary tract infection. I'm very thankful and I sincerely appreciate someone finally helping me and Piglet. Thank you Ashley Owens. I might add she  gave me free food for his urinary tract infection, but unfortunately Piglet wouldn't eat it. I am happy to say Piglet is alive and well and seems to be 100% again for the first time in over two years. Thanks again. Good customer service as well. I'm VERY thankful. Read Less

we took our dog to the Emergency Center and although he passed away we were treated with respect and dignity throughout the entire process. The Doctors and help staff kept us informed through the entire process and our dog was never in pain and the compassion shown to him and us was over and beyond any expectations we had. We thank you for the service you provided Read Less

Worst ever. I had to transfer my kitten to here because my vet didn't have someone overnight on the weekends. I was told it would be a simple transfer. Not only was the receptionist completely incompetent and it was like talking to a wall, it was over an hour to even see the doctor myself. My kitten didn't need blood tests, anesthesia, or to be reassessed because he had had that done less than twelve hours prior. All he needed was to be monitored on his IV for hia pancreantitus. They did all that anyways, charging us for what my kitten didn't need and the receptionist gave me a really difficult time.Not only that I watched as a woman came in to ask for help getting her dog out of the car and the receptionist just looks at the dog and says "he looks like he can walk fine to me" and the dog had been attacked and couldn't walk. Never got the chance to speak to the doctor as I left and they called almost right as I got back 30 minutes later. Never going back there again for anything Read Less

If you can't financially afford to pay 100% of the bill, DO NOT GO HERE! They are unsympathetic and will send you home to let your pet die!!!! Sick and greedy!!! Took my 500 and wouldn't settle for a payment plan to get my dog through the night!! Evil and disgusting!!! Read Less

I will only attest to the customer Service I received and not the care rendered. I took my seriously I'll cat into the clinic late one night. When I got to the counter, the receptionist asked what was wrong and all I said was that my cat was 18 years old. She took my into an exam room and began telling me about options for euthanasia.  I wanted my cat evaluated. After I was able to express this to her, I explain this to the vet. I decided I would pay anything to keep my cat alive overnight. This is not the customer service expected at an emergency vet. Read Less

I had to bring my cat in to be seen today. This was my first time coming to this location, and I can't say enough good things about the team here. Unfortunately I had to make the very hard decision to say goodbye to my cat of 10 years, but everyone there did all they could to make this decision and process as easy as it possibly could be. It was very evident that they truly care about their jobs and the animals and parents that come in. If ever in need of emergency care, I would highly recommend coming here. Read Less

I called them in a state of panic because my dog had ingested 100 grams of dark chocolate. I entered the info into an online calculator and it said that the reaction could be severe, even cause death! The woman who answered the phone immediately knew that he would be fine. She calmly walked me through the calculator again and I realized that I had inadvertently typed 100 oz, not grams. He would be fine, thank goodness. I will continue to call them for any animal emergency! I am so grateful for her wise and calm manner! Read Less

My 8 year old Pekepoo was in extreme pain and I opted to take her in for care. Initially, I placed a call to the clinic and I spoke with the most courteous and professional Representative who actually listened to my concerns and she encouraged me to come in. Upon my arrival I was promptly greeted and Bailey was triaged almost instantaneously, within a few minutes the doctor came out, sat down and asked me questions, discussed her diagnosis and treatment plan. He too was AMAZING, you see for me the way you're made to feel beats everything. The doctor was so warm and knowledgeable that I asked him if he were in private practice anywhere, but he's not. However, if you're looking for a good urgent care for your pet, this place has my vote. Hopefully, Bailey won't ever require emergency care again but if she does I have them on speed dial. Read Less

My experience with all the doctors and staff was wonderful. They were always available to take my call, always knew her status, and were honest with me about cost. My dog had a obstruction over the New Years holiday and they advised I see my vet if the obstruction did not move within 24 hours. They took xrays and handed them to me on a CD and shared with my vet the following Saturday where surgery was required to remove obstruction. I then took my dog back to the center for observation post surgery and they immediately knew there was complications and advised me my dog was very sick and needed plasma transfusions ASAP. I was in shock but put 100% of my trust in these doctors and after 6 transfusion over 4 days and constantly checking clotting and liver values my dog pulled through. Without the quick response time and constant care my dog would not have made it. My only wish is that they would be open 24/7 so I would not have had to move my dog from their care back to my vet but the communication between Doctors was excellent which reassured me. Thanks so much for all you did for Maggie May! Read Less

So thankful we have this Emergency Clinic in Roswell Area as they saved my dog's Life.  Dr Owens was up all night along with her staff monitoring my dog who had eaten something toxic ( Turned out to be Paint Balls)  and was having seizures and was in a lot of discomfort.Dr. Owens called me at least 3 times during the night as they monitored Bailey's progress. Bailey spent the entire next day on the IV Machine and now she is back to herself.  Thanks for the best Christmas Present ever to all the techs and Dr. Owens. You are the best !  Keep their number handy for your next emergency.  Sara Ross Read Less

I've been fortunate not to need an E-vet in a long time, but I had that unfortunate need the other night. I brought my cat in on Sunday night in a diabetic shock. Time was a very serious factor and they took him immediately. The vet tech, TJ was delicate, calm, and helpful, but moved with a purpose and got him back in less than a minute. Other people came in with their pets after us and seemed to get seen quickly too.The minutes passed slowly of course, but there was minimal paperwork and before long, the doctor called us in. Dr. Tarlow explained that my cat was stabilized and that he had to be kept overnight for observation, but that he was going to be okay. He answered all our questions and acknowledged our concerns. He even let us see our cat and say good night before explaining that we could get him in the morning.Even Diane at the front desk was very friendly and helpful. I am so glad to know that I have such a good emergency vet close to me even if I hope to never need it. The cost was expected - it's not cheap of course, but you can't put a price tag on your animal's well-being. I owe them a tremendous debt of gratitude. They saved my cat's life. Read Less

This center is only open at night, and is staffed by the participating vets in the area (which is most of them). The various vets rotate shifts, so I would think that's why experiences (and ratings) are so inconsistent. As far as costs go: yes, they're expensive. The human ER at the hospital is significantly more expensive than visiting your regular doc for the same reasons. I've been there a few times over the years, and haven't had a problem. My cat's life was saved, and your pet's life could be saved if you have to have real ER treatment for them at night. There is no other alternative in this area for after-hours emergencies, so if you really think your pet's life is in danger, take them there. If it doesn't seem life-threatening, wait until the morning. Read Less

PLEASE READ!! I wish I had something positive to say about this place but I've been here twice both with bad experiences. The most recent time was for my dog who was attacked. We walked in & were told to have a seat, with my dog gushing blood. They let us sit there for 10 minutes before we knocked on the door to say our dog needs pain meds asap. We were told we'd have to wait, until I insisted she (I wish I knew her name so I could call her out) come over and look at my dog's paw. She agreed it was urgent, disappeared for another 10 minutes before coming to get him. By this time my 9 year old great dane was losing strength. Then the same tech came out telling me his diagnosis!!!! She kept going on & on until I finally asked if she was a doctor, which she wasn't. I told her she was way out of line for talking to me about my pet before the DOCTOR has. She huffed & puffed but went away. Then we finally saw the doctor who was pushing hard for surgery on a 9 year old great dane...has he even ever treated one? Surely he knows that's a bad idea. So I insisted he wrap it up & we'll go to our vet in the morning. He did that, gave pain meds and a shot of antibiotics. My vet did not push me for surgery nor did he say it was required as Dr. Hawkins would have me believe. My vet was appalled that Dr. Hawkins only gave Tramadol for his pain. At our vet we are treating it as an open wound, and he's doing great especially since he got real pain meds & is on antibiotics. I wish I could attach a pic. Read Less

Awful. Run the other way. I wish I had something positive to say about this place but I've been here twice both with bad experiences. The most recent time was for my dog who was attacked. We walked in & were told to have a seat, with my dog gushing blood. They let us sit there for 10 minutes before we knocked on the door to say our dog needs pain meds asap. We were told we'd have to wait, until I insisted she (I wish I knew her name so I could call her out) come over and look at my dog's paw. She agreed it was urgent, disappeared for another 10 minutes before coming to get him. By this time my 9 year old great dane was losing strength. Then the same tech came out telling me his diagnosis!!!! She kept going on & on until I finally asked if she was a doctor, which she wasn't. I told her she was way out of line for talking to me about my pet before the DOCTOR has. She huffed & puffed but went away. Then we finally saw the doctor who was pushing hard for surgery on a 9 year old great dane...has he even ever treated one? Surely he knows that's a bad idea. So I insisted he wrap it up & we'll go to our vet in the morning. He did that, gave pain meds and a shot of antibiotics. My vet did not push me for surgery nor did he say it was required as Dr. Hawkins would have me believe. My vet was appalled that Dr. Hawkins only gave Tramadol for his pain. At our vet we are treating it as an open wound, and he's doing great especially since he got real pain meds & is on antibiotics. I wish I could add a picture of his foot but it was about a 4x3 flap of skin hanging off. Read Less

I would not recommend this emergency hospital. I had to visit it with my new puppy which was very sick and having a hard time breathing. It took them 1 hour to see us as they said they were busy yet no one was it waiting room at all. Once we finally got seen the first thing they wanted to do was make sure we could pay the $1000.00 bill they planned on charging us yet no services had been rendered yet. It took them 3 hours to finish our appointment. After all that I called to check on my pup and found out they took 2 more hours to start antibiotics and realize how serious the puppy was when his temperature hit 107. He almost died. In comparison my other dog got attacked at the dog park recently. I took her to the emergency vet on Abernathy Road. They took us right in. My dog needed surgery to be sew up. We were out of hospital in 1.5 hours and only cost $400.00 total for antibiotics, surgery appt. What a difference. I would never recommend the Mansell emergency vet. Read Less

The day before I had to go back to work after my daughter was born the dog decided to eat something bad and get sick. We weren't concerned until we saw blood. At that point I left baby girl with daddy while I rushed him to the nearest facility. I am SOO glad I ended up here! Why you ask?1. They are compassionate, kind, and provide you with tons of empathy. You can tell they love animals and want to make yours feel all better.2. They do NOT do unnecessary screening. I can't tell you how freaked out I was, I would have said yes to x-rays and blood work and all sorts of things. They didn't go that route  AT ALL. They gave me a really great course of treatment that was logical and common sense for our situation. 3. They recommend things other than just traditional medicine. Don't get me wrong, he had some doggy pepto and fluids. But he also got probiotics and a special home cooked diet was recommended. 4. Maybe it's cuz I'm from Seattle which is way more expensive, but they were flat out affordable! My regular vet visits in Seattle were more than this ER visit. For ER care, I expected an order of magnitude more.Finally and most importantly, my dog is all better. He's healthy and happy and I wasn't charged an arm, a leg, and a kidney for it. He also didn't have to be subjected to tons of poking and prodding or over be medicated. I hope I never have to go back here, but odds are good the little man will get in trouble again. If he does, this is where I'm taking him. Read Less

Early Sunday morning my Jack Russell had a bad case of bloody diarrhea and was vomiting. Right away, I took her to the Animal Emergency Center of North Fulton, and they began caring for her immediately. Diane, who works at the front desk, was my first contact at the center, and she is an exceptionally kind and compassionate lady - a very calming presence in the midst of a stressful situation. After examining Lacey, Dr. Byron Hawkins explained in detail the tests, procedu...res and medications she needed and gave me an itemized list of the costs. Thankfully she didn't have a serious underlying medical condition - apparently she'd eaten something yucky - so I was relieved it wasn't something worse. Several vet techs cared for Lacey during her 14-hour stay - Angela, Chris, Jessie, and Jennifer. I'm very grateful for their kind attention to my furkid. On another occasion a few weeks earlier, an early Sunday morning, I found a sick/injured wild rabbit while out walking the dogs. I couldn't stand to see it suffer, and having no idea what else to do, I took it to the Animal Emergency Center of North Fulton. The poor bunny was beyond help and had to be euthanized, but I received the same level of kind, compassionate attention from Diane and Chris that I experienced when I took Lacey there. I learned that they have a special program for wildlife. If the bunny could have been healed, they would have treated it and turned it over to a wildlife refuge. I would highly recommend the center to anyone in need of emergency care for their pet. See more Read Less

This past weekend our dog suffered a severe heat stroke. We were referred to Animal Emergency Center of North Fulton and immediately they began making steps towards getting our dog better.We met with Dr. Richardson the first night of his stay. They explained EVERY detail and went above and beyond to calm us during a VERY scary and stressful event. Diane at the front was caring and loving and everyone talked to us respectfully and kindly. They had our dog for two nights and the staff kept a close watch on him and gave us a detailed update when we called. I can't say enough great things about this place. The doctors and the staff in the back go above and beyond to take care of your pet and when our situation was very grave, they hugged us and promised to do their very best- and they did. Our dog made it and we owe a huge THANK YOU to this amazing staff! Read Less

HORRIBLE. The place is absolutely horrible and the so called "vets" should be ashamed of themselves for taking advantage of people like they do. They didn't explain anything to me and then hand me a bill for $780 for a 90 minute visit where nothing but a shot and unnecessary $185 x-ray was given to my dog. I left feeling totally unsure of my dogs condition and the "vet" made me feel like i was in her way by referencing her other client here is in worse condition than my dog. The lobby is dead silent and the only thing you hear is a click ticking and animals crying and the staff is just as cold. The vet gave me 1 scenario for my dog and it was worst case, she totally freeked me out and didn't do anything but try to get be to leave my dog there so she could charge me more money. She literally told me that I should leave him there incase he goes into respiratory failure. My gut told me to take him home so I did. I took him to his regular vet the next morning and he said my dog is totally fine and just needed some medicine. $61 and I was out the door. This is the LAST place you want to be in the middle of the night when you're probably already stressed about your pet. Unless your pet is literally on it's last leg....don't even think about going to this hell hole. Everything about it was awful and a 1 star review is 2 stars too many. Read Less

at 10:30pm 5/26 my 2 dogs got a bite by a venomous snake ( not sure which kind ). I rushed to this clinic since it is the nearest to my house ( 5 mins away). Dr Fitzgerald was the attending vet. The guy at the front desk was understanding of my emotional wreck of a self. I wished I caught his name. Honestly I believe they saved my 7 yr old chow's leg & possibly her life.( she got it worse then the younger one) However, the next day when I called to check on them and see if they could be picked up, Dianne told me "they were busy" & " she'll fit me in." when I got there, only 2 people were in the waiting room ( granted they could have been busy in the back ). Dianne was VERY disorganized and confused ( couldn't remember which papers she gave me, which ones she needed etc). I asked to speak with the attending vet. that never happened. I also asked for copies of both dogs blood test results..she said they wouldn't have them ready for another 5 hrs..what the heck 0.o. I left frusturated with out those copies as well.( spennding 2.4k I thought I should have something besides the bill in writing ) speaking of, when I got there I owed an extra 200 dollars, and when I asked what for she said she didn't know but " be assured, that whatever they are charging you for, they did ". while I was waiting she also answered her personal cell & left me hanging. while standing there a guy came up to the counter & GAVE dianne money back because SHE handed him too much money originally. Avoid Dianne if you can ! Read Less

Couldnt agree more with the post above - this place is complete rip off and I am considering filing a complaint with the Georgia Secretary of State - not only did they perform unnecessary procedures on our dog (stomach X-rays for a hurt foot and ridiculously priced IV fluids/antibiotics)), they sent our dog home with an infected foot WITHOUT A BANDAGE ON IT!  I can't stand this place or quack of a doctor (Dr. Byron Hawkins) - find a different animal hospital and they prey on those who have limited options when the real vets offices are closed Read Less

I took my cat Penelope in thinking it was her time, and yes she had to stay the weekend but come Monday Morning she was greeting me when I picked her up. I'm amazed that the staff that works here is as calm and as caring as they are, it was a madhouse of people and pets all wanting the same amount of attention and wanting it right now! From the Receptionist, to the Nurses and the Doctors, all had it under control and never lost their cool!!! Read Less

Never, EVERRRRR go anywhere NEAR this place. It's an absolute nightmare. Here's the short version of my one and ONLY experience with this place: 1.) Walked in the door, got yelled at (literally) by a tech for not filling out papers correctly.2.) Was told I was not allowed to go back with my kitten for the exam (VERY sketchy if you ask me).3.) Watched as the Veterinarian came out to speak with a couple who decided to put their dog down, and she ultimately ended up euthanizing the dog IN THE PARKING LOT, in broad daylight. 4.) The "doctor" (who looked more like a tech) came out for all of 5 seconds to diagnose my kitten, then later I found out that it was an inaccurate diagnosis.5.) Asked the receptionist if I'd be able to see the "doctor" again because I forgot to ask him a question, and was told "No".6.) Asked the receptionist my question instead, which was basically just wondering if a different wormer medication could be used than the one the "doctor" just told me I needed, and she replied, "That one is the only one that works, you can't use any other one". I know a bit about meds, so I say, "Well, what about Panacur (a well known wormer)?" She RUDELY yells at me, "I JUST SAID NO!!!" in front of everyone, and I almost knocked her out. I mean seriously.Bottom line, this place needs to be shut down. The people are beyond horrible, and their ability to properly diagnose and treat animals is questionable at best. If you're in a situation where your little furry friend is in trouble, PLEASE, do yourself AND your baby a favor, and GO SOMEWHERE ELSE!!!! Read Less