I took my overly hyper and friendly pit bull to the this location for a routine checkup. We had Ma. McKinney as our vet and she was suuuuper nice, friendly, and very knowledgeable about his wellness plan and his breed. She took her time to make sure she covered everything and played with my dog while we chatted. Thanks to her we have now made this location our primary location and we are happy about it. Oh. The doctor was really nice and personable as well. Read Less

I had an abandoned newborn whose mother apparently bit her paw off . I had no money or resources. I called every vet in Cobb County area. No one would see her without upfront payment. I take my furbaby to Dr. Bose, so I just took pup up there. The entire staff was amazing and Dr. Bose is a gift from God. Thank you Banfield. Now little Starbrite has a shot. Read Less

Absolutely LOVE Dr.Bose!! She treats your animals as her own. I wont let any other vet even LOOK at my 5 rescues. She doesnt try to tack on tons of expenses, or do unnecessary proceedures. This doctor does everything to get to the root of the problem. I have wellness plans for all of my animals which saves me money. As a college student that means a lot to me. Petsmart/ Banfield had better keep her forever because she is the best!!! She also takes your life situation into account and really cares about your animals. The wellness plans are preventative care plans that really help you save. Gotta get a bunch of shots?? Oh this is covered on your $30 a month plan so ypu dont pay anything today because its already covered. Its literally saving you from a $40 in office visit, $20-25 per shot and close to hundreds in heartworm prevention. dental cleanings are covered depending on plan options. they are i vwlueve once a year. But seriously check this place out and Dr. Bose as well!! Read Less

What an amazing place. Our little one has been going here for years and we couldn't imagine going anywhere else. Dr Z., Dr. barnes and all the staff there have went above and beyond to take care of my Lillie. I can always rest assured when I have to leave her there for anything. Read Less

This place is the worst.  You will have a different vet on every visit.  Some of the vets have no idea what they are doing.   The Wellness Plan is a total rip-off so for Gods sakes don't get caught in that trap.  They will try to sell you products for 3 times the price you can pay online.  I have waited on every visit past my appointment time.  The best vet in Smyrna by vote of the public is right down the road. Read Less

Lots of negative reviews, which I do not understand. We found our puppy abandoned and took him to Banfield to get him checked out. They did a great job! Super caring staff and they don't mind you asking 100 questions about things. We have an older dalmatian that we plan to take there soon. We call, make an appointment and that's it! It's great. For people saying "They didn't call to let us know the dog is due for shots!" Be a responsible owner and keep that information yourself. It's not their job to help your ignorance. Read Less

I rushed my baby in like a panicked mother, during a visit here in Atlanta, and they took him in right away. Sarah was our nurse and she had the most amazing patience and bed side manner I've ever seen. She called me twice during my baby boy's exam (took about three hours, she called me twice to keep me updated!) Dr Z was phenomenal and also very kind and gentle. I've never been made to feel more comfortable at any vet, and I wish I could pick these two up and move them back home to LA with me. No question that if I lived here, this would be my hospital of choice. Read Less

I just called them to ask a simple question about flea treatment for my cat (she's an indoor cat who spent last week at my mom's around her indoor/outdoor cat and came home with fleas - yuck). They would not even ANSWER my question because she's past due for her most recent vaccinations. They said we could talk about the flea stuff WHEN I brought her in for a comprehensive exam and her vaccines. I explained that I couldn't bring her in right now (even went so far to tell the lady that my family is dealing with a possible cancer diagnosis with my mom and started to cry because of how overwhelmed I am right now - not my finest moment, but it's the truth and she kept pushing me to bring my cat in when all I need is a freaking answer on how to treat these fleas - ). Fleas. It's not something she needs to be seen for. Anyway, they wouldn't help me. Called a real vet who was happy to answer my question(s) over the phone. I will NEVER take my cat back to another Banfield ever again. :(Edit: For anyone who's wondering: The "real" vet who helped me was Paces Ferry Veterinary Clinic. They were SUPER friendly and extremely helpful over the phone. I will be taking my cat to them from now on. :) Read Less

Great New Staff! Best Vet Experience Ever! Shocked? I was too! The reviews here were not so great, but I had a good experience last year and decided to come back. None of the staff were the same from last year, and at first that made me sad, since I had a pleasant experience with everyone. BUT I got to say the staff there currently, including Dr. Greggs, are AMAZING! Every.Single.One. of them were exceptional. The majority had been there for 3 months so know that old reviews don't count! Dr. Greggs has such a pleasant demeanor with both pet and owner. I was very grateful for his willingness to answer questions. The BEST thing about my experience was how patient the staff were with me and my shy dog. Dr. Greggs waited for my dog to feel comfortable and did not rush through the appointment. On that note, afternoons and evenings are really busy for this clinic. I recommend morning appointments if possible for everyone who is wanting a calmer experience. I will be back again!! FIVE FLIPPIN STARS! Read Less

Don't take your pet here if they're very sick. The staff here are very friendly and they all really seemed to care, but long story short they arnt very knowledgeable about illnesses and just threw antibiotics at us. Took my animal to a new vet who knew his stuff and he said what this petsmart vet had given me was useless for her condition. These guys would be great for small things I assume, but if your animal is very ill take them somewhere better. Read Less

Took my cat there to get her eye infection checked out and they scheduled us for the drop off and come pick up later. We dropped her off at 10am and was able to pick her back up at 5:30. When I arrived at the Banfield they needed me to come back and get my cat because she was freaking out. Magneto, my cat, wouldn't let me get her either due to her freak out. When I got to the back to get her they had draped a blanket over her kennel so she was just sitting in the dark. They opened the kennel she was in the back corner trembling and had crapped on herself. She is very well trained and if she has no where to go she holds it so this was a shock to me. This then caused me to wonder if she was ever given the chance to use the restroom since there was no litter box in her kennel. Also upon finally being able to get her home she ate as if she hadn't eaten all day. It made my wife and I wonder if they fed her at all either.Lastly, the vet came out and talked to me about her eye infection and how dangerous it can be if not treated. She gave me a prescription for the medicine because they were out. She told me I could get the meds from anywhere but not a single pharmacy I went to had ever heard of the meds nor did they have it. I went to a different Banfield but they couldn't fill it because they didn't prescribe it. When I called this Banfield back they said they will have the medicine in two days. After picking this medicine up I will NEVER go to this one again. To the point that I might take my cat to a different vet to get re-evaluated because I don't trust their diagnosis. Read Less

I have had many great experiences bringing my cat to Smyrna's Banfield.  Cat recently was left for the day to get caught up on her annual shots while I was at work.  The doctor called me to let me know my cat actually had a fever and double ear infections - I really appreciate the work done by Dr. Lowe!  They always give honest pricing before any work is done on my precious pet.  Their hours work really well for me, and I have no complaints at this time.  Thanks for always taking good care of my baby! Read Less

I should have known better than to show up here considering the endless amounts of horrible reviews. It was an emergency so we tried out of desperation. THEY TURNED US AWAY AS SOON AS WE ASKED FOR HELP. Supposedly there was a "high volume" of emergencies although the two other dogs/owners in the waiting room were exceptionally calm and there weren't many people or animals there in general. Saw at least 3 doctors too. Will not be back and will make sure to let friends in the area know their dogs are not worth this establishments time. Read Less

No. Just no. Taking your pet here or any other Banfield should be considered animal abuse, and I will never be taking another living thing to this place again. We found an abandoned stray in a gas station trash can. By found, I mean searched a weekend for, because my fiance came across her doing some construction work and learned that she was declawed. Declawed cats do not last in the wild. She was skeletal and probably a week from starving to death. Never having a cat before, we used this facility because it was the only one we thought of off the top of our heads, and we didn't do our homework on this place. The first time we went there, we were concerned about rabies and other things, because she had nipped at both of us. All they were concerned about was selling one of those health plans. Rabies infection vs. insurance plan? Really? We asked for the workup to be done. If there was something wrong with her, we wanted to know.They came back and told us that she was perfectly fine except for being malnourished. So we took the dear home and tried to fatten her up. We would make appointments to see the vet. Usually, when I make an appointment, I expect to see the vet. We came in and learned that the idiot that made our appointment overbooked the vet and now we only had the option to drop off our scared cat. We have never been impressed with the people that work here.We took her home from that trash can four months ago, and this week, we had to rush her to the emergency vet because she collapsed. We had noticed something off about her, and had scheduled a vet appointment the coming weekend, but we decided to get her to the all-night emergency vet because we were terrified.The emergency vet said that she was very sick, that she had a really low red blood cell count and other crazy spikes in her blood test. We were there for an hour and a half and they told us this information. She said her condition was caused by something inside her body that was either destroying blood cells or was cancerous. In hindsight, she probably had pancreatic cancer.She also said that our cat wasn't 3 years old, like Banfield had told us, but between 8-10 years old. This place can't tell how old a cat is within half a decade? I mean, I understand it might get fuzzy in some places, but your guess shouldn't be off by 5 years when a cat lives to be maximum 18 years.Why didn't this place detect something off when we asked them to do the works? Cancer doesn't just show up and ravage a system like that in four months, so I know it was there before we brought her home. Why didn't they find it? Why didn't they see something was off in her blood tests? Probably because they were too busy trying to sell us a stupid insurance plan. So we had to put our beloved little rescue to sleep. She was warm and safe and surrounded by her two people who were hugging and petting her, and she went to sleep. I hate Banfield for what they could have done for this poor creature who had a bad hand dealt to her. I hate them for what they could have done and didn't. When animals come into your life, they really do leave their little paw prints all over your heart. You'd think anyone who was in an industry that was supposed to take care of animals would actually care about them more than the stupid insurance plan.As for that, when I called to cancel her weekend appointment, the receptionist gave me a number that didn't work the first time, but when my fiance finally contacted them, we had 9 more months to pay on the plan. The guy cut it down to 4 or 5, so I appreciate that gesture, considering it was their crap research that had her in such a bad place. I know they didn't give her cancer, but we could have been doing more things for her during those four months if only we had known.From someone who is absolutely heartbroken because her family lost a sweet, little angel in the form of a black cat, please do not take your beloved pets here. Please go find an actual vet. It could save their lives.Banfield, you should be ashamed of yourselves.11 August 2015 Edit: Two days after I canceled my late cat's appointment with Banfield, my fiancé received an email about her Optimum Wellness Plan. Nothing about continuing to pay it after death, but AN ADVERTISEMENT regarding her ONGOING WELLBEING. Yes, thank you for sending us a very painful reminder that our cat was dead and that us bringing her to you was probably the reason she died so early after we got her because if your neglectful stupidity. You are classless, horrible people, and I can't wait until you go out of business. Petsmart should reconsider having such a parasite attached to it in any way, shape, or form. Read Less

I have had very bad experiences with some employees of this Banfield pet hospital in the past, but this visit makes up for it. All employees were extremely nice, helpful, and sweet. They made us feel welcome, and they were very calm and loving when dealing with my pet. Kenisha assisted us in the front desk, she made sure my pet was seen right away, and after even showed me the correct food buy! Lauren, and Dr. Baker Smith were also wonderful. I couldn't help but leave with a smile on my face! Read Less

I would rate this place 0 stars if I could. I always give everyone and every business second chances to restore my faith that they can do a good job. After more second chances than I can count, I am done with Banfield Pet "Hospital."I have been going to this "clinic" (they have never really addressed my concerns for me to leave feeling like I received adequate care for my pet) for about a year and a half now, and I have never been satisfied. Because my dog is older and has lots of issues, I am usually at the "clinic" every couple months. A simple check up lasts more than an hour. Even with an appointment, you will wait a long time to be seen. The staff is a revolving door. I never see the same vet more than once. Because there have been so many vets at this office, no one is familiar with my dog's history and health status, so I feel like I have to explain her entire medical history to every vet at every appointment for them to ever understand the issues I am facing with my pet. They are inattentive to my pet's medical needs (I have been asking about my dog's dry skin that has been getting progressively worse over the last year and still have no answer/solution; they have never said anything to me about my dog's cataracts or that she is becoming increasingly deaf) and fail to prevent small medical conditions from becoming major issues. My dog had a UTI for months, and only after three separate visits and demanding additional test be performed was it discovered that she had 2 kidney stones (I don't even want to think how much money all this cost me). Most recently, it took them 3 hours to get urine from my dog to perform a urinalysis (my dog is taken outside every 2 hours when I am home to pee, so why did it take them 3 hours to get urine from her?). It took another 2.5 hours for me to receive my test results. To restate, it took almost 6 hours for them to perform a urinalysis and give me the results, and I had an early morning appointment.Do not sign up for their "wellness" plan thinking you can cancel whenever you feel like it. I was told I'd be charged over $400 to cancel my plan.Buyer beware. Read Less

Don't get the wellness plan. It's a total ripoff because they get you every time for something extra, not covered in the plan, that you don't usually need.  They aren't good at scheduling, so many time s they have too many pets waiting to be seen.You will get better, less expensive care from a regular vet, or a mobile service that comes to your home for the same price. Read Less

The wellness plan at this place is not worth the time or money you are locked in a contract even if you animal die. Also they only can stablize your pet they can not do anything in detail like other animal hospital. I still had to go and spend over 800.00 for my pet to get the care at another facility after being a patient at Banfield and I had to pay the balance of the wellness plan after my dog died. The staff was nice and welcoming but the wellness plan I would not recommend anyone to sign up for it. Read Less

I figure I could take my puppy to doggy daycare and right next to door he could be seen at this veterinarian. Boy, was I wrong.This Banfield nearly killed my dog because of the unexperienced vets that work here and the negligence of not checking his records before medicating him. This was my first dog and I had gotten him from a shelter which I shared with the staff and they had him examined. My first visit here did not consist of a skin scraping which I now understand is typical for a shelter dog. Weeks later my dog experienced, what I thought, was a severe allergic reaction to either bug bites or cleaning products. He was vomiting and showed signs of redness around his face. I took him in and they treated him with a strong antihistamine. The very next day at doggy day care he experienced redness around the face and the daycare staff believed he was experiencing a reaction and brought him to the same Banfield next door. Without my authorization, the vet administered another strong antihistamine WITHOUT checking his records or speaking to me to let me know whether or not that was ok. When I arrived at doggy day care the vet was standing their with the bill in her hand expecting me to pay it! I was mortified. The doggy daycare ended up footing the bill but the audacity of this facility was BEYOND. They could have killed my dog right there. A few weeks had past and after having a double dose of strong antihistamine shots injected my dog was still not better. I go to a different, more reputable vet and come to find out my dog has tested positive for puppy mange. The front desk receptionist could tell what it was right away! The veterinarian was speechless and gave me the correct medicine. She also told me that his puppy mange will take longer to heal because the antihistamine will counter-act with his current medication.Now, I can understand misdiagnosing the first time. But misdiagnosing the second time and then medicating my dog without my permission the same dose as his last visit from yesterday is in many cases cause for a lawsuit.  I would seriously rethink bringing your dog to this vet or any other Banfield based on the other negative reviews. Read Less

I came in on a Monday for my little man Alex who is a chihuahua. Alex had knee surgery about 3 years ago and his knee had been hurting him and did not look right so I brought him in to Banfield on Cumberland. The staff there is always great and so quick to help. Dr. Kahn came in to look at Alex's knee and agreed something wasn't right and Alex was in so much pain. I have Alex on a wellness plan but had already used my x-rays previously but Dr. Kahn helped me out so we could see the problem. Not only did Dr. Kahn help me with this but he further contacted another doctor to ask about the problem and how it could be resolved. Furthermore, he then took time out of his lunch time to take the metal rod from my babies knee out so that I wouldn't have to come back another time! I did have to pay a little but it was well worth it and I appreciated all the time they took to help me and helping with costs!!! Love this place and the staff! And Dr. Kahn is amazing!! Read Less

The doctor (name I will not disclose) misdiagnosed my hamster TWICE in which she soon passed within a week of treatments. I knew more information about hamsters than the actual techs & doctor at this banfield & I dont have a vet degree! If you have an exotic pet, try your luck else where folks. Read Less

I have a 12 week old bengal kitten(roman) and a 1.5 year old morkie(niko). They both have optimum wellness plans with banfield.Recently my roman got very sick.. He was sluggish and lethargic and kept vomiting. I looked over at him about 6:30 pm and he looked as if he was going to pass out. I decided to then to take him to the vet. Banfield closes at 7.. It's 5 min from my home.. If that. I grabbed him and rushed to petsmart. I arrived there at 6:43.. I know I looked at the clock. I get inside and ask the lady to have the vet see roman. She was like "no". Huh?!!! I was like he is very sick.. She was like "no".. I was furious. I was like it is not 7. You close at 7 and I have a health plan here! She informed me that the vet left. Not only was she rude.. She showed little concern for roman. No suggestions are where to take him.. No explanation for why the vet left nearly 20 min early from closing! She didn't even tell me the vet left until after I nearly lost it talking to her.  I then go to the petsmart employee and they give me a number to animal hospital 15 min away. The trip cost me nearly $500 for things that would have been covered under the plan at banfield.. Because their employees leave work early. Canceling both plans ASAP as soon as their office opens.   In addition, I've been reading about banfield while looking for their customer service number.   There are a vast number of negative reviews..some of the stuff I've read is just disgusting.  You should proceed with caution when utilizing their services..and stay away from the wellness plan altogether.  Its not worth it..you can get full pet insurance for nearly the same price.  I will never take my animals here again. Read Less

Nothing is done in front of you, pets are removed from the room. I was given incorrect dosage information on my dog's medicine. I was also told she had an umbilical hernia but they didn't explain what it was or what the dangers were, the vet just left. I think there are a few choice workers there who know what they're doing but that is not reason enough for me to put my pup in harm's way. Sorry Banfield, you lose. Read Less