On January 2, 2016, called to see when my dog was ready to be picked up, was told he would be ready at 3:30. Arrived at 3:15 knowing that your office always takes a lot of time to pay and check out. P... Read More
On January 2, 2016, called to see when my dog was ready to be picked up, was told he would be ready at 3:30. Arrived at 3:15 knowing that your office always takes a lot of time to pay and check out. Paid my $953.00 for 9 days of boarding my Bischon, and was told that the Vet wanted to talk to me. I waited, 10 minutes, and a Vet came out and introduced herself, basically told me another Vet had treated my dog and that she didn't know what he wanted to talk to me about, but she would put a note in my dogs chart, and have him call me. (it's now been 2 weeks and am still waiting for that call) I was then told the Groomer was not finished with my dog and it would be another 10 to 20 minutes. I waited 15 minutes and the groomer brought my dog to me, then they told me they would get his food, and items that he was brought in with. They brought his food, and asked me what else we had brought in with him, and I told them a pad and his bed. Off, they went to find it, 10 more minutes and they came out and explained that his items were being washed because he had peed on them. I asked why he peed on his stuff, since he was supposed to have doggie day care and extra walks throughout, and was told, "Well it was that way when we came in this morning". I said if it was that way when you came in this morning, why are you just washing it now, knowing I was picking him up at 3:30. The attendant then told me, well it will be another hour and if you leave your phone number I'll call you and you can come back and pick it up. As I smiled with an "ARE YOU STUPID" grin on my face, I told her to go pull the stuff out of the machine and bring it to me.She did, but she only had his pad, so after another 15 minutes of the attendants trying to find his bed, and again offering to call me when they located it so I could come back and pick it up. Oh, did I mention my dog was boarded in the Disney VIP Suite, the one that the cameras do not work in unless you download, and PAY an additional fee for odoggy. Or that while in the Disney suite my dog was sickened by a medicine given to him by the Vet, in which made him sick, and I had to pay an additional clean up fee for. I have never been involved or seen a bigger Circus than what happened at your office, at the time I was very mad and upset, now I look back and I have to smile at the total incompetence, in which I paid an extreme amount of money for. I smile, because it reminds me of what my Grandfather use to say "Just because you pay the best price, don't mean you are going to get the best service". You have the worst staff and incompetent Vet's, who evidently do not care about the dogs they treat, or they would have called me, that I have ever seen or had the displeasure of leaving my dog in the care of. That will not happen again. Read Less