I agree with the other reviewer, the appointments are easy to get and you are seen quickly and at your appointment time. The vet himself does take the time to answer any of your questions. We just mov... Read More
I agree with the other reviewer, the appointments are easy to get and you are seen quickly and at your appointment time. The vet himself does take the time to answer any of your questions. We just moved to the area a few months ago and added a new addition to the family, this vet is the ONLY one that seemed to have a good review so I chose them to check out our new puppy. The first two appointments seemed fine, in and out with no issues. The Doc SEEMED to really care about the animals so when it was time for my family to go out of town for a short weekend I did not hesitate to call them and see if they had room in their kennel and sure enough they did. I "thought" with such excellent service during our appointments with the vet that our pups would get the same treatment while they stayed there over the weekend.. Boy was I wrong.. I dropped them off that Friday, asked if I could see where they would be staying and got a very weird look, like no one has ever asked to see the back area before. They told me it would be a few minutes so I waited.. After I went back there I saw my dogs in the kennel, gave them a kiss and said my goodbyes. I brought two of their favorite toys to keep them company while I was gone. They told me they would have plenty of bedding "towels" for the dogs to sleep on. Dropping them off was very inpersonal, I did not have a good, warm fussy feeling that I normally have when leaving my dogs in others care. When I returned Monday morning a lady brought me the plastic bag with their remaining food and their toys.. I opened the bag is PURE URINE hit my face.... The toys were soaking wet, I told them they smell like pee and they responded with "are you sure it's not water?" Are you freaking kidding me!? Then they brought my babies out (pug and great dane), I had my son in the car so I just took the dogs and went straight to the car after paying my bill of 120.00.... As I started driving the smell was so horrific that I had to roll my windows down. I get home and as I got my dogs out of the back seat I realized it wasn't just the bag of urine soaked toys they gave me, it was my dogs that smelled like urine too!! My poor babies were covered in their own urine. I called and personally spoke to the vet, he asked if i could bring them back up there and he would give them a bath... Yeah Right, I'm going to put urine covered dogs back in my car with a 17 month old baby and drive all the way up there so you can give them a bath???? Something that should have been done before I even got there?!? My husband called them to discuss this and the vet then proceeded to give my husband another story and pretty much telling my husband that I was not giving him all the information... So now I'm a liar??? I took the toys back up there JUST so the doctor could smell what he sent home to me and he refused to even open the bag.... He did not want to take any responsibility for the way my dogs were treated or taken care of and told me if I wanted top treatment I should go board them somewhere else, that he doesn't pay his staff members to come in more than twice a day for 15 minutes at a time to feed, clean and let the dogs out... My dog cannot eat, and go to the bathroom within 15 minutes??!?!? I will pay the extra money to ensure my dogs are taken care of... And as I called him Mr. Henke he rudely stopped me in my sentence and corrected my address to him as DR.. Henke... What an asshole.... My concern was for my dogs and he was concerned that I didn't address him as Dr.... I will NEVER go back to this jerk..... Read Less