Animal Hospital Of Towne Lake

We love the staff, doctors, groomers, and technicians! From the front desk inviting us in, and always very accommodating, the doctors are always helpful and don't mind explaining any medical lingo in simple terms and answering all my questions! We have been living in Townelake area since 2004 and absolutely love them. They have cared for all our family pets are a compassionate group of people. When my beautiful cat Lucy could no longer go one with her illness, Dr. Weaver came to our home to make her last moments comfortable and peaceful in her home. This meant so much to us since she always (like almost every cat) freaked out going to the vet.  When my Bubba boy was too sick for us to get in the car, they sent help to our home to get him to their office. They are absolutely the best! Read Less

Superior staff and vets. I had a very sick dog that needed to be put to sleep. When I called the receptionist was kind and caring and took her time with me as I cried on the phone with her. She walked me through the whole process and helped me feel peace. Once there, the vet tech was equally kind. She took care of our fur baby and was so gentle with her. They were in no hurry and gave us all the time we needed to say goodbye to our baby. The vet spoke gently to our dog by name as she helped her go to sleep. She was comforting and kind and was genuinely sorry for our loss. Thank you for your gentleness and kindness. Read Less

I absolutely love this hospital and have been going here for nearly 2.5 years with both of my fur babies! Mind you,we have two beagles and my first pup was an eventful one who had about 3 serious issues within his first year of life ranging from burnt belly from a wax warmer,chewed an electrical outlet and shattered his teeth as well as eating hair ties!!! My youngest pup was on the verge of dying and they saved her life! My dogs absolutely love these vet techs so much I can’t take them anywhere else or they freak cuz they don’t know them! Bentley also got fixed here as well as Bella’s transfusions! I put my fur babies lives in their hands each and every time without worry that they will do what’s best for them!!! Read Less

This my second bad review. The first was deleted in exchange for free services with a different doctor. But after today I am done with this hospital and will tell everyone i know how my experiences went no matter what they offer me. I called and requested an emergency visit because my puppy was bit by another dog and his eye was bleeding. They told me to come right away (took me 10 mins to get there.) Upon my arrival they had my other dog listed for the emergency and when I s...aid it was my new puppy (like I said when I called) I was rudely asked if I had an appointment by Brittany. Once I explained my situation again, they put me (and my 2 kids) in a room where we waited 45 mins before anyone came to check on my puppy. I was pretty upset because it was an urgent matter. And almost left to go to the emergency clinic instead. The doctor was great. She checked him out, gave meds and sent us home. I paid for the services with the tech in the room. Before I left I wanted to clear up some account confusion between mine and my brothers dogs that has been going on for nearly a year. They had his dog in my name, and when he tried to change it, they deleted my account and put all our dogs in his name. But with my phone number. I wanted to move my dogs back under my name and put the correct phone number on my brother's account. Brittany handed me forms saying I had to fill them out before they could move my dogs records. (Mind you, I'm holding a hurt puppy and have 2 kids in tow and they should have my information already) I finally get my info on the paper and gave it back to Brittany. She was on the phone so I was waiting. She looked up at me and said "Did you pay?" I said yes. Tried to tell her I needed to give them my brothers phone number but she dismissed me saying "we will handle it" and got back on the phone. She was so rude and unprepared. And it was the last straw for me. I will never go back. See More Read Less

Absolutely LOVE this vet clinic. I have had two emergency visits and have always been worked into the schedule, treated so kindly, received outstanding care for my dog AND the prices are incredibly affordable. New to the area, I was turned away from multiple vets for an emergency appointment, but not here! They treated me like I have been coming there for years. Again, this morning, another emergency and they handled everything perfectly, answered all my questions, phone calls etc, and treated my dog like he was their own. The vets are amazing, the techs are amazing, everyone is just so amazing! My appointment would have been hundreds of dollars at a Pet ER, but it was a fraction of that today and the quality of care far exceeded anything I have ever had with ANY vet! Will always recommend, and they will ALWAYS be my first call! Read Less

I brought my dog in right before close one evening for a very bad cut on his paw pad. Every one was super nice and I was comfortable letting them work on him. They came back with an estimate for almost $700 for 5 stitches on his foot. The insisted on heart worm checking and fecal parasite testing and wanted all this money. I left knowing better and took him to another vet in the morning...they wouldn't stitch him up that evening anyways...they were ready to go home. I ended u...p with 2 other opinions for stitches on the paw pad and both vets said that you never stitch them because they constantly pop out when the dog takes 2 steps...I was very upset that they wanted so much money for something that would would have to constantly be redone...and charged additional money. I am happy to say that his foot is healing very well without stitches and spending $700. I won't come back. I hate to think that they are over charging other people that don't know any better. See More Read Less

The Doctors and staff were very professional and undrlerstanding. We had to put our dog to sleep today and the really helped us with making the most loving decision. I hate that we had to go there under these circumstances. They gave us plenty of time to spend with him and treated him with respect. It was under very short notice that we had to make this decision. I would recommend them based on the way they treated us and our dog. We will miss our buddy Stewart deeply. Read Less

We brought our cat Tiberius in for an emergency examination and we were in the lobby for less than a minute before he was taken back and immediately seen by Dr. Paty Rodriguez and we were immediately put into a private exam room. Less than 5 minutes later Dr. Rodriguez case back with a diagnosis and a full plan of treatment and estimate for us. All the doctors and staff are incredibly sweet and sensitive. They worked with us on payment options and were wonderful about calling us with regular updates on Tiberius during his hospitalization and did a fantastic job in explaining the medical issues he was having and the treatment he would need. Best vet I’ve ever been to. Thank you for saving our sweet fur baby!!! Read Less

These people are actual saints. It's taken me a few weeks to write this because I recently had to put my cat down but this place was so amazing. I had to take my cat in for a serious illness after spending nearly all night at the 24 hour vet (absolutely horrible people). Needless to say when I arrived here the next morning I was exhausted and  probably not the nicest person. The 24 hour vet hadn't been completely honest with me about the severity of my cats condition so I was also partially in shock. Dr. Rodriguez took the time to sit with me and explain all of my options and allowed me to make the best decision possible. I cannot say enough about how patient and caring these ladies were. Read Less

Nice and friendly staff. I felt comfortable leaving my fur baby here. Update. I brought my dog back home and she had runny stool. First time this has ever happened when I have left my dog overnight at a animal clinic. Not sure I'll be using this place again. Read Less

They truly care about your babies and when trying to figure out what's going on they give you options and quote you before just doing whatever. On the quote you can take certain things off that you may not think is necessary for a more affordable bill. Overall they are affordable and truly sweet. Read Less

Every time I take one of my animals here, the staff is so kind and caring. You can tell they truly do this for the animals. They are also so respectful of the humans who bring their pets there. They do their best to quell your worries, but make sure to help you keep your animal safe, healthy and, in the worst of times, comfortable. They are wonderful for things like grooming & boarding, as well. And every time I bring one of my pets there, they are truly happy to see us, and they always greet us by name. I would 100% recommend their Drs., their techs, and their whole staff. Read Less

I cannot express how incredible this Animal Hospital is. I started using them about a year ago. I was going out of town and needed a place that was somewhere that I would know my doggies would be treated excellent. They were. I have used their services for vaccinations, boarding and even having my 14 year old beagle euthanized due to an illness that unfortunately was too aggressive.The care and genuine concern cannot be put into words. Everyone that is working there truly love what they are doing and it shows. I have and will continue to refer people to take their animals to these wonderful people. If you are going to travel, better make plans early as they fill up fast. Thankful I found this place:-) Read Less

I love the vets here!! They are caring, skillful, and very knowledgeable about veterinary medicine. They saved my 13 year old kitty's life and I am very grateful to them. I couldn't imagine using any other veterinary doctors and staff to care for my fur babies. Thanks everyone! Read Less

We have been taking our dog Dixie to the Animal Hospital of Towne Lake for over 8 years. She has been boarded there more times than I can count. The entire staff has always been very knowledgeable, kind and helpful. Not only have they taken excellent care of her, but they have loved on her like she was family. Dixie was diagnosed with cancer and passed away this week. I will never forget the exceptional care that Dr. Rodriguez, Dr. Finney, Brooke, and the rest of the staff gave to Dixie and to our family during this hard time. Read Less

Due to a move I am no longer near Animal Hosp of Towne Lake. I have recently encountered a continuance of a lack of proper diagnosis for my cat. Previous and many different vets in my area have told me my cat has cancer, or a virus, or referred me to specialists, UGA, and which are extremely expensive. I have not felt comfortable with the diagnosis by the fact that my cat's illness would return after her medicine was completed. Thus revealing the diagnosis was incorrect. Return visits, refills of prescriptions became expensive and useless. Some of these vets used "film" x-ray which limits diagnosis. I decided to travel over 2 hours to see Dr. Weaver for a second opinion, frustrated with previous vets, here in Central GA. .My trip to Dr. Weaver resulted in results and discovered there is no need for specialists and or expensive testing recommended by previous vets.. Dr. Weaver found the issue and we are treating my cat with success. Animal Hospital of Towne Lake has a great caring staff and I have never been disappointed in Dr. Weaver's analysis. I highly recommend this vet . Had I made the initial trip I would have saved money in the long run versus going to vet after vet. My cat would have felt better for the years of misdiagnosis. Towne Lake Vet also has the resources that most vets do not, but mostly the knowledge to diagnose properly. They care about your pet.The tech and staff who assisted me were great. Professional and clean vet. Will return and will make the long trip for proper treatment if needed. Read Less

Typically I wouldn't drop a review on a business after just one visit, but I had an exceptionally pleasant experience at Animal Hospital of Towne Lake today. To begin, I was expecting a waiting experience like at the vet my parents use for their dogs--a wait time in a public space with lots of dogs and cats that's a little chaotic. What we got, however, was a wait time of probably 12 minutes (not too bad) in our exam room, which my nervous little dog appreciated! Now this may have just been because they weren't busy so I understand I may have to wait in the lobby sometimes, but the quiet space was nice today.The tech, Alexa, was super sweet and very helpful regarding heart worm meds and flea and tick prevention. Didn't feel any pressure when I said I wanted to wait on flea treatment due to expenses. She appeared to genuinely love my little pup and discussed her past history with me. The vet, Dr. Elfenbein, was very approachable--she actually did the exam sitting right in the floor with Penny in her lap. I wouldn't have been bothered for a minute if they picked her up and put her on the table since that's standard. Instead, she just sat right with her and checked her out. Got a complimentary nail clipping the first time (wasn't expecting that, either), and overall had a great experience. I know things may change from visit to visit, but this was very nice! Read Less

The Animal Hospital of Towne Lake is a full service veterinarian clinic that services both cats and dogs. However do to the volatile temperament of many cats they have a separate Cat Clinic just for kitties. It is located in the same building. As you enter the clinic go to your right. There is a separate entrance for them as well. Here is my 5 stars review for the Cat Clinic of Woodstock yelp.com/biz/cat-clinic-…I started coming to AHTL close to 10 years ago when my beloved cat Cody got very sick. I was going to another veterinarian near my house and this particular pet suggested euthanasia because my cat is FIV+ (this means his immune system is compromised and antibiotic usually don't work on this type of cat when they get real sick.) To be fair I don't think this other vet was being uncaring-I think she probably thought Cody's chances of recovering from his illness was pretty slim....I just couldn't imagine euthanizing a 5 years old beloved pet just because there is an off chance that he might not recover. I believe euthanasia should be used only if the animal is going to suffer or a have low quality of life. So at a suggestion by a friend I brought Cody here. With Dr. King and her entire team's help; my Cody not only recovered but he lived another 5 years which for a FIV+ is a pretty long life....My story is just one of countless of stories that you will hear from people not only in Woodstock but all over the metro Atlanta. In fact I first got turned on to AHTL by a lovely couple while dinning out in a restaurant in the Virginia Highland area. If you know Atlanta then you know it's a pretty far drive from there to AHTL. But this couple (who has two cats) use to live in the area then moved towards downtown Atlanta but still make the journey to AHTL. This is the kind of people that we're talking about that work here...the kind of people that is not only respected, loved but most importantly trusted. Thank you AHTL for taking such good care of all of my cats. So glad you guys are here. You make Woodstock a better place! Read Less

Two months ago our pup, Juneau, had a very bad accident that resulted in multiple severe fractures in his paw. This occurred on a Sunday and they were the only non-ER vet open. They quickly got us in, calmed him down, and got Xrays done. They were really good getting not only him calm but us calm. When they realized they needed to keep him and sedate him... they put him in the Office Manager's office with his bed so he could be okay. It was a very serious break and they referred us to an outstanding orthopedic surgeon for his surgery, but not before treating him... getting him splinted, sedating him, and making sure he would be comfortable the next day. They were very upfront the risks of not doing surgery and we took their advice to heart. While the injury was devastating news, I am very glad we found them that day as they have become our go to vetSince then... our experience with them has been last second appointments again... and they are AWESOME at accommodating. We captured a feral kitten in our neighborhood on a Friday and were in first thing Saturday to get him tested and examined. Then the pup peed his crate last night and got the bandage covering his surgical incisions soaked in urine. We got him in first thing this AM to do a bandage change.The costs have been extremely reasonable, the staff has been EXTREMELY caring and empathetic, and the vets top notch. Two years after moving to the area and going through nearly 4 vets, we have finally found one that we have a lot of faith in. We had an amazing vet practice in Northern Virginia that 3 generations of family pets have gone too... and now we have found one we are equally comfortable with. Read Less

Dr. Elfenbein and the techs are so nice and caring for my dogs and their unique needs. I've had a great experience, and would highly recommend! The facility is large and clean and the front office staff are quick to assist and get us to a room. My dogs don't like coming to the vet, but they did great with Dr. Elfenbein and the techs for blood work. Read Less

I've loved all the Doctors I've worked with and the staff are usually excellent(everyone has bad days but I've never received anything worse than ok service and I've seen probably upwards of 50+ people in my time bringing my fur baby from puppyhood to adult hood so I'd know).  The techs and the front desk are super helpful and caring! Everything is extremely clean! I have had to wait at routine appointments before, not often though, but I expect that at a hospital where emergencies happen and animals are involved. I would and have recommended Animal Hospital of Town Lake. Read Less

I don't know whose cat was in there this morning waiting on grooming services but if I did I would call them to tell them that their cat meowed and howled for a solid hour while I was in there and was still going strong when I left. Numerous times I asked about the cat but they clearly did not care and tuned her out. It was awful. The total lack of empathy was frightening.  They were also highly insulted that I had the nerve to question them about it.  The only person who spoke to the cat was Dr. Jansen. The rest of them were immune to the helpless cries. Don't leave your pet there. Do so at your own risk. Unless your pet is ok left in a cage with zero human interaction. They explained that supposedly the cat had ringworm and they couldn't touch it. Well, that's fine and I understand that but clearly the cat was VERY upset. Either do the procedure or call the owner to come pick it up until your groomer is free. Why leave it there to cry and howl and further agitate and upset this poor animal?  (Not to mention MY cat who could hear her).  At least notify the owner what is happening. Extremely disappointed in the attitude of the support staff. If it's just a job to you then go work at McDonald's. These poor animals can't speak for themselves.  I won't leave my cats there again- and that's IF I return which is looking less likely after today. Read Less

Thankful to have found this hospital on a Sunday when the only other option was an emergency vet. They were very understanding of my financial situation and helped to work everything out. My girl was treated so well and was a new dog the next day. We will definitely be back! Read Less

When my family moved here to Georgia in June of 2007 from New Jersey, we used this vet for a while and was okay with them as far as when it came to giving our animals checkups and shots. That change when Sarah, a now deceased canine, became diagnosed with diabetes. They give her the wrong insulin to use and gauge us for money for her treatment as well as treating us like we were poor pet owners who did not know what we were doing. My mom found a different vet to find out that Sarah has diabetes, Cushings' disease, pancreatitis, a chicken allergy, became blind due to diabetes, and is insulin resisted. In most studies, dogs with any of these diseases die within a year. With proper treatment and determination from her as well as my family (we already proved a vet wrong before with a Guinea Pig), Sarah lived three years before her body decided to eat itself and we put her to sleep in October of 2011. Fast forward to February 13, 2017; we take in our new female puppy named Micaiah due to testing positive for Parvo at another vet. While they somewhat treated my parents with respect, they were still gauging for money as they wanted $450 per day of in-patient care. Luckily, they talked us out of putting her down and try an out-patient treatment once they heard what we did with Sarah. They, unfortunately, required that we bring her in every day. The next day, my boyfriend and I bring her in. Due to our young age, they acted very stiff, nearly refused to answer questions, demean us for putting "the puppy through this," that "she will die without in-patient care," and rude towards us. Then, they told us in an angry, uncontrollable voice that to me sounded like they have a zero percent rate with parvo cases at their clinic. Like my parents before me, I called another vet for another option and set up an appointment. Come to find out that the towne lake vet did not bother to give us two medications that helped her, did not give enough of one medication to help her, fail to tell us what temperature the quarantine room should be, gave us wrong information about the parvovirus, and that taking her constantly to the vet each day was not helping her health. Thanks to trusting my gut and the Bells Ferry Vet (whose in-patient and out-patient treatment for parvo is a lot cheaper as well as works. If puppy is eating and holding it down, $300-$500. If not, $760-$1120. Out-patient care: $240-300 as we discovered for Micaiah's sister, Lucy), Micaiah as well as Lucy is healthy, alive, and acting like a puppy should. Never again with this vet place.Read Less

We have a sick dog and are out of town and she's coughing up blood and they're trying to send her home with nobody there to care for her. The manager was incredibly rude and hung up on us as we were speaking to her. We told her we would never use them again and she told us that she didn't need our business, that they already had a lot of business! We shall never be using them again!! Read Less

I brought my dog in very early in the morning, and was there before the staff even showed up. My dog needed emergency surgery and they got me in ASAP, and took her into surgery that same day. They gave me an invoice before the procedure, called me throughout the day to give me updates, let me take her home at the end of the day, and welcomed me back twice the next day to follow up and make sure she was doing well. After 2 weeks we went and they took her staples out with no additional charge. Now she only has a small scar on her belly and is back to normal. Thanks! Read Less

I am so impressed with Dr. Sherry Weaver and her staff. The care given to my sick dog was gentle, understanding and at a great value. The reasonable and realistic treatment options were refreshing. What a surprise it was to walk out of an animal hospital visit on a Sunday with a smile on my face! I highly recommend this place. Read Less

Our experience at The Animal Hospital of Towne Lake was superb from the very start! They were attentive from the time we walked in, to the final checkout. We brought in our long hair dachshund who needed some attention and they treated him like he was best in show. Dr. Nunn treated him and I am sure all the staff is as professional and compassionate as she is!! Read Less

I had to bring my dog, Optimus Prime, in for the 2nd time in less than 2 years to be stitched up from being attacked by another dog yesterday. Everyone was super responsive and got him into surgery quick and I had him home by 5pm. These folks are amazing and truly care about their patients (& hysterical patient owners) Read Less

We have used this practice for over 10 years. This week I had 3 different appointments. One to put my first love down, one because my kitty had a seizure and another to check on our new puppy. All visits the staff was so caring and helpful. We wouldn't use anyone else. Read Less

I am ashamed to say I laughed and scoffed at people who treated their pets like humans....until I got my own. To have your animal act out of character and/or be sick is stomach turning. Today was the first time I've had to take my lab mix Boomer to the vet out of fear something was wrong with him. His water intake had diminished to almost none at all. I called yesterday and spoke with Stephanie. I actually spoke to her several times and she was so helpful in getting Boomer an appointment as early as when I called out of fear of dehydration. Unfortunately I couldn't take off work but my husband went home multiple times to check on him. We went this morning and wow...the staff there is so friendly. You can tell they truly care about you and your pet's needs! Melissa saw Boomer with barely any wait. She answered all one thousand questions I had...it was so refreshing that they didn't recommend a ton of tests or nonsense that was not needed just to bulk up my bill...it was quite the opposite. I will not take Boomer anywhere else but here. If you need a new vet, I highly recommend you visit this establishment. Read Less

I have been coming to Dr. Weaver and her staff for 10 years and I am always pleased with everything. I have met other Dr.s there and all of them are wonderful, caring folks. In fact all the staff are wonderful and caring. A big thank you all for taking care of my babies. Read Less

Sherry and the staff have helped with my pets and rescues for 16 years. They have always been there for us and helped us through kennel cough, arthritis, and cat hit by a car, kitten with upper respiratory virus, and elderly animals who needed help over the rainbow bridge, Dog with terrible gas, ( Sherry said take off canned Alpo and it was a small miracle! no more killer gas!). When my current beloved dog developed urinary incontinence they had a pill to fix it so I still have my best friend! My current dog also has bone on bone arthritis in her hind leg knees and they told me honestly she was too far gone for surgery so we manage her pain and she is still enjoying life! Animal Hospital of Towne Lake in my experience has a wonderful and loving staff even with less than perfectly behaved pets! Read Less

Called way too early & they picked up the phone and told us to bring in our dog immediately. The dog was too sick to stand and the doctor got down on the floor to examine him. 3 hours later he was in surgery and they pulled out a sock(s).Read Less

I am a firm believer that dogs have a purpose just as much as everyone reading this. For a little background on these our two babies- we lost Anna in February this year to cancer but we had many times where the doctors told us they didn't think she would make it through the night... she made it 2 1/2 more years & I honestly think Essie helped her with that battle. Fast forward to Friday October 14th 2016, Essie started acting not like her normal self, wouldn't eat, throwing up blood & didn't want to move. My dad leaves work early and rushes her to the ER they give her pain medicine do ultrasounds and find a hole in her gallbladder, Saturday she has emergency surgery to take out her gallbladder and then they found a spot on her spleen while doing surgery but couldn't do anything because in the middle of surgery she threw up and busted a blood vessel. She was under 24hr surveillance well they went to flush her out yesterday and they were planning on getting the spot on her spleen, well her red blood cells dropped so much she had to have an emergency blood transfusion. It's now past closing time & not only did the Doctor came in on her day off for Essie. The doctor called and said she's not sure if she will make it through the night so we headed that way to say out "see you later" but the doctor had to do the transfusion just to know she could say if something did happen she did everything possible to keep her on this earth. One of the veterinarian's dog "Sadie" gave the blood for Essie The Doctor stayed by her side until the blood transfusion was complete (they take 4-5 hours) she called around 1am this morning and told them she was looking good that mom & dad could bring her home for a little bit and drop her back off in the morning. They ran some test this morning and Essie's numbers are stable and where the Doctor hoped to see them! GOD IS GOOD & the power of prayer is untouchable! Praying this baby starts feeling better and gets back to her normal self! No amount of money can buy you the unconditional love of a dog @animalhospitaloftownlake THANK YOU will never be enough to express the amazing work and pride each of you take in your job! You are all one of a kind GOD BLESS YOU ALLRead Less

I love this place. I have two cats and a dog and they are always well taken care of. Dr. Jansen is my favorite doctor to see and she is always so warm and welcoming. I feel that everyone loves my pets and are happy to see us when we come in. The grooming side is just as pleasant. Harmony always gives my girl Rosie the royal treatment and she always comes out with the best new hair bows. Now that my two favorite ladies are back from maternity leave me and my girls are happy campers. While Dr. Jansen was out I met with a young male Doctor who was just as nice and took care to explain things to me. I don't remember his name but he was very pleasant too. Read Less

I don't know if ownership has changed or something else has occurred, but our last few visits for boarding and vet services were awful. Today they messed up our no bath boarding reservation and brought our soaking wet pet to us at checkout without even an offer of having her dried before getting in our car. The receptionist was extremely rude to my husband blaming him for the incorrect reservation and to top it off he had to wait forever to check out. Read Less

Normally very pleased with this vet until today. We recently rescued a puppy from the pound & we made an appointment for 4:20. Our puppy had kennel cough so we had to bring her in from the side door. An employee informed us that our room was taken & we had to wait.We were waiting for over an hour in our car in 95 degree weather just wasting gas to use the air. Oh and we also had our 7 month old with us.. So you can only imagine how that went.When I asked for our exam fee to be waived I was told no the wait should have been expected since it was a weekend. Ridiculous. Seems like all new staff that have no idea what they are doing.My family & our two dogs will be taking our business elsewhere! Read Less

I take my 3 dogs and they take really good care of them. I've been to several other vets in the area and was so displeased. One of my dogs had a very rough start to life and is extremely nervous and scared of new people. When I bring her in, every doc I've seen gets down on the floor with me and her to check her out and give any shots. She's my baby and that means a lot. Read Less

I can't thank the veterinarians and technicians at Towne Lake enough for saving my dog and my cat. My dog, Paisley, had been showing signs of having a foreign body and Dr. Nunn did surgery and found that she had eaten mulch from our yard and she wasn't going to pass it. She is 100% better now and has left the mulch alone! Our cat had an FHO surgery when he was just 8 months old because he had an old injury we didn't know about and it hadn't healed properly. Dr. Nunn was wonderful that time as well. Just yesterday, the same kitty had surgery again to remove a piece of rubber tennis ball that had gotten stuck. Dr. Monroe took him straight to surgery and he did great! Thank you all so much! Read Less

Robb and myself had a very hard week last week with Penelope. I wanted to reach out to everyone I can about how incredibly horrible Animal Hospital of Towne Lake is. Warning signs starting popping up in November when we took her there for a UTI. They insisted on having an ultrasound done but unfortunately the machine wasn't working at the time so for the time being they wanted to do a urinalysis. To do so, they needed urine directly from her bladder and told us before bringing her in she can't pee for 8 hours. So at 8am we brought her in, carrying her to car knowing she wouldn't pee. When being examed technician came in saying after poking our baby they didn't find any pee, she was empty. That is impossible as me and Robb both stated. They told us to leave her there for a few hours and would hydrate her to receive urine. Was called two hours later and was told "Penelope peed all over herself when we put her in a cage so we missed out on the urine so we are keeping her longer. So you poked my dog with needles when she did in fact have urine and now she's in a cage covered in urine because of your mistake?" At this point Robb drove there immediately to pick up P who was covered in her own urine which they didn't even bother to clean her off. Since this day we would never go back here and were in the process of finding a new vet. In the meantime I was well educated on treatments for UTI'S  with the amazing staff at Top Dogs. So for the next few months I was able to change her diet and add  cranberry supplements to her daily intake. Then last Monday happened, throwing up consistently 7 times in three hours had us rushing to Cherokee ER in the middle of the night. With no choice at 7am we were back at Animal Hospital of Towne Lake due to critical condition of Penelope and had no other choice in the time frame since they had all her records and papers. For the next few hours Penelope was given every test you can imagine at AHTL. After $1700 we were told nothing and she probably had another UTI and to go home and rest. By 6pm that even Penelopes awareness turned non existence and she wasn't able to stand up nor sit on her own and was severely trembling. In panic I called AHTL and they said if I felt the need to bring her in but they would be closing soon. Carrying my dog into the vet for the second time that day with decreased signs of improvement they were still dumb founded and decided to give my dog tramadol to help with pain for the night which they charged us an extra 100$ for this emergency exam. At this point I am scared and helpless. We were running out of money and had no answers. All night P was so drugged she couldn't sleep she just stared at the wall and didn't drink, eat, or go to the bathroom. Wednesday morning we went back to hospitalize her there because we both had to work and had to choice due to time. By 2pm that day I had a few signs from God showing me that my dog was in the wrong hands including life and death stories of similar pets that were treated at this vet. In panic from work called the Dr. Who had been working on P and told her I was concerned she had swallowed something and it wasn't showing up on her xrays. She then proceeded to tell me they would take more but would charge me after my current bill was exceeding $2000 for NO ANSWERS. Very angry I said have my dog ready for checkout I am leaving my job in the middle of my shift to get her out of your horrible place. When me and Robb arrived the Dr was shocked I had already made an appointment at GVS and proceeded to talk to me and Robb like she had had one to many pain pills herself and how non of what she was thinking was wrong with P made any sense ESPECIALLY coming from a VET. As checking out she followed us out knowing we took every record, test and information on Penelope and said we wouldn't be back she responded with Penelope hasn't thrown up all day she seems to be getting better, and ironically P threw up right then and there almost on the vets shoe. We arrived at GVS and after speaking with the Board Certified Vet he gave us about 3 possible diagnoses for P within 30 minutes of one sitting. Just from my story and giving her an exam. I just felt the love and comfort for Penelope shown by the technicians and the Dr. She was diagnosed with Gastroenteritis and an inflammatory Bowel Disease. No causes known other then possibility of a toxin ingested. After 4 days in icu our baby came home and fully recovered. For the neglect of AHTL I despise them. For all my friends that have also had extremely similar stories with their fur babies it disgusts me that this place is open. I don't ever write reviews but this needs to be spread to save lives of animals!!! Read Less

Great service. We had major surgery on our lab mix and the process was quite smooth. The vet called to check up and let us bring him to the hospital immediately when we called about any concerns we had as our dog recovered. Great prices and service on boarding dogs as well.Read Less

The care was pretty good, we were happy with the actual veterinarian and post-surgery technicians. My issue was with the estimate process. I was quoted $1500 which included a $150 "Misc fee in case something additional comes up," but upon return, was treated to a $1680 bill. Comparing my bill to my estimate, it looks like some simple things had been missed. Pain medication wasn't included on the estimate for a stomach surgery, nor were standard tests that I'd assume are done for every surgery. At the end of the whole thing, the email I received to leave feedback had my wrong dog on it. Not a big deal, but having the correct pets name on the form goes a lot further in making it seem like the vet office cares about my pet and not just their bottom line. Previously, I had posted this review on their Intuit.local account, thinking I'd get feedback as it was in response to their email specifically asking for my opinion. This was on Monday. 5 days later, I still haven't heard from this vet office. The customer service here has been awful. I appreciate what they did for my dog (and the good job that they did), but I resent the lack of respect I feel I've gotten after spending so much with them. Read Less

After over a year and multiple visits with two Miniature Schnauzers ranging from the routine check-up to the serious accident injury, the skilled doctors, talented techs, and caring staff here have demonstrated consistent quality of service, flexibility, and treatment plans with positive outcomes. I cannot give a stronger recommendation - mainly because Google only allows me to rate 5 stars (grin). Convenient hours, ample parking, clean exterior and interior can be counted on each visit. I trust them to take care of my 4-legged "kids" and think you'll agree. Read Less

Old friendV1    Been with us such a long timeFor only ur memories to shineIts time for u to leave us behindBeing unselfish feels like a crimeV2   Obedience was the 1st on ur mindTo all the world u were so kindThat type of nature hard to findWill b missing u all of the time.ChorusMaking that choice was the right timeTo watch u suffer would b the crimeLetting go was the hardest timeYour at peace in the mindV3HummingEndWatching u in the last momentsAnxious cuz its over nowTaking ur last breath somehowSeeing u fade away. Words and musicSMM Read Less

The only reason we still go here is strictly for convenience. We have had multiple problems with services getting done. This last time we asked for a bath and they did not clean his ears. Something so simple. Read Less

I went here with my elderly roommate who is on social security. I was there to help her get two small dogs checked up and up to date with shots and issues. Because, she has been unable to afford veterinary care over the past few years. I was very impressed!  First, the vet assistant, Tonya, was extremely thorough and compassionate.  She took a lot of care and time with us. Second, Dr. Janzten was equally as thorough and caring. They were very understanding about my roommates financial situation. And, they did not seem to be all about money. But, they seemed to be animal lovers. So far, our experience has been exemplary. We are still waiting on some test results. And, if things continue to go well after we get the results I plan to change vets and start bringing my two labs to them for their care. Read Less

Our cat died a few years ago. She took a sudden horrible turn. I called this clinic, they act like its no big deal, even though I tell them its an emergency, she's not moving. I take her in at the appointed time, again, the lady at the desk acts like its no big deal. I'm worried to death. It's not until the tech comes out and sees the cat and calls an emergency, code whatever, that they finally take her to the back. In fact, they rush her back. I go home so they can do tests. Less than 20 mins later I get a call saying she's dying. Now, I don't blame them for her death. After doing research, on my own I might add, I realized she had a heart condition. I go in, I'm so upset. Say goodbye to my cat, then fun, I get to pay the bill. A bill that was over $600! I was shocked but too upset to care at the moment. And this did not at all include the actually cremation or anything to do with that. After I thought about it, I had to wonder...how in the heck did they do $600 worth of testing in less than 20 mins? I don't buy it. This isn't the first time I've felt ripped off by a Woodstock vet. Took another cat in there a couple years ago for a skin rash. They had no idea what was wrong with him, but of course charged me quite a bit to tell me they didn't really know! Now, as to our recent visit. We took our dog in. She's a little over a year. A German Shepherd. First, the women at the front desk were horribly rude. Not once did they smile. When I handed the woman our dog's fecal bottle she acted disgusted. Seriously, lady? You don't deal with this all the time? Then we meet with the tech who was a know-it-all pompous woman trying to blame us for our dog's anxiety. We explained our last dog was the total opposite, super friendly Retriever, but she still wanted to blame us. Said it had nothing to do with the breed. Really? Seriously? Even a simpleton knows that certain breeds are more anxious, friendly, whatever. And we have 2 different dogs in the same situation, family, one anxious and one super friendly and you're going to say its how we raise them? She also claimed the dog's anxiousness had nothing to do with her being a rescue. That because she was only a puppy, whatever happened to her wouldn't have influenced how she is now at a year and half. I don't buy that either. On the plus side the actual vet was kind and didn't seem to blame us. It was the pompous tech who did, and who we were forced to spend the majority of our time with. Since we don't take our animals in very often, we just stuck with them for yearly shots. Not any more. Certainly there have to be better vet clinics than this around the area. Unfortunately, I haven't found one yet. Read Less

These people do take care of our puppies right!We are regulars at the vet but hadn't used them to board before.  I have to say that my babies were taken care of.You need to make sure that you secure a space prior to any Cherokee county school vacation.  If you don't you'll get on a waiting list.They have different options for the size of your puppy.  I have a small puppy and and English bulldog.  They have always made perfect accommodations for them both.This is the ONLY place that I will leave my dogs.  They are super sweet and when I come home my babies are happy and healthy. Read Less

Very disappointed.  The vet recommended blood testing for my dog.  I was told that I would be contacted Monday or Tuesday and the results would be emailed to me.  A week later I call and am told a vet would call me.  Four hours later I am still waiting.... no email, no call. Read Less

I wanted to inform everyone of our terrible experiences the past several visits at Animal Hospital of Towne Lake.Let me start with my most recent visit- Saturday, 3/21 at 9am.  I had scheduled an appointment for Saturday several weeks prior for my 8 year old Chihuahua to have her 6 mos ProHeart injection ONLY.  When my husband and I arrived at 9am, we were told there would be a long wait and that they were UNSURE of how long it would be, that they had no rooms available and no technicians.  I explained that this was not for an exam, only an injection and I had an appt.  The staff seemed to care less and continued to look clueless as to how long we might be waiting.  I explained to the woman behind the counter that our last visit in September was a similar situation, that we arrived on time to our appointment and waited OVER TWO HOURS to see someone!  Overall, that visit in September took almost 4 hours.  My dog is epileptic and her seizures tend to happen when she's nervous.  I also explained this to the staff member, and she did not seem to care.  I explained that we wouldn't be able to wait too long as our dog is epileptic and asked what time we could bring her back that day-- she, again, said that she didn't know and that I would need to call back to "reschedule".  This was very frustrating, so my husband and I left.Moving back on prior visits (before September 2014), there's been a series of unhappy experiences.  Our Chihuahua is now on a daily medication for her seizures, but when we were having her diagnosed, we were treated extremely poor.  We were talked down to with words like "this is a big responsibility to care for a dog with epilepsy" (implying that we didn't understand the severity), and "are you even financially able to do this treatment?".  It was all upsetting as we have cared for our fur baby for the past 8 years with the upmost love and care.  There's nothing we wouldn't do for our girl.Another instance, relating to the seizures, was another staff member (a separate visit) told us a story of a "similar dog" to ours who had seizures and died from them quickly.  I think it goes without saying that it's probably not a great idea to mention those type of stories to loving dog owners.  We understand the outcomes, we don't need the sad stories.  To conclude, we have given Animal Hospital of Towne Lake several chances and after Saturday- we will not be returning.  We have already booked next Saturday with another vet for the ProHeart injection. Read Less

I took my oldest cat here back in 2012, as well as a stray cat that I was hoping they could check out for me.My experience was terrible.Both cats (in separate carriers) got car-sick on the way over and threw up in their cages. They were both stressed and anxious upon arriving at the vet. When I arrived, I asked (politely) multiple times if I could have a wet paper towel so I could clean out the cages. The staff assured me that they would clean the crates for me. So they took the carriers, cats still inside, to the back. I thought this was very kind of them until they returned and my cats were crying, soaking wet, and the vomit had been sprayed against the inner back panel of the carriers. I was horrified! It was clear they blasted water in the carriers to "clean" it while the cats were still inside!At this point, I was already regretting visiting this vet. The staff examined my oldest cat (which I could hear from the back room.) He was returned to me again, and the vet finally came in explaining his diagnosis. She spoke quickly and in mostly medical terms, making my head spin. She finally put into layman's terms that my cat's kidneys weren't functioning up to par.The doctor was very "matter of fact" about it all. I was crying at this point.Then, I asked about the stray cat I had brought with me.They refused to examine the stray cat unless I payed exam fees for him. I understood this, but was disappointed. I only wanted to make sure the stray was free from FIV so that he could be fostered with my other cats. Unfortunately, I couldn't afford the tests, and the vet offered me no help or advice.Looking back, I can't believe that they didn't at least offer to scan him for a micro-chip.On top of everything, the visit was fairly pricey. I've never had such an awful experience at a vet before, and I will never return to this one. Read Less

Had several dogs here for the past year, but my oldest received horrible treatment and the  problems with the manager, Susan Weaver was nothing but of disrespect to me and my wife when we asked to see the blood work that we had just paid for and couldn't get a copy for a second opinion, that should have been a BIG WARNING!!!.   Will not be going back and should have listened to my neighbor about this place, they are more interested in shots and up charges - going back to my old vet.   Sorry I ever wasted $ 5K the past year here., fair wanting - check around - Alatoona on Bells Ferry  is far better! Read Less

I take my two shih tzus and cat here. The doctors are great and knowledgeable. They also have excellent boarding and grooming facilities and will give a tour anytime, very clean! Not to mention, Ceasar Milan taped an episode here! Great all around! Read Less