Newtown Veterinary Clinc

(This was a review on their old page but I want to make sure everyone knows about our horrible experience there. Since my review two years ago we have been taking our pets to VCA and have received excellent care and service.)My wife and I have been bringing our dogs and cats to Dr. Francis for years and he is an excellent doc and a good man. He gets 4 stars. The staff, however...ZERO STARS. Our 17+ year old cat was on his last legs and we knew it was his time to go. Dr. Francis knows him well and always treats him with special care. On this, his last day, we knew Dr would want to know. We didn't have an appointment so we called in first thing in the morning. At first my wife was told it wouldn't be till almost lunchtime that he would be in. She asked if they could let him know and see if he could take our cat earlier (rather than continue to let him suffer). They did and turns out he could come in much sooner. Needless to say we were already barely holding it together but we walk in and we barely get a look - and they know who we are!! They all ignore us the whole time until the doctor himself calls us into the room. Did he seem upset that he had to come in early? No. Was the tech helping him upset? No. But those fools in the front pretty much gave us the cold shoulder the whole time!! Only one sheepishly said "sorry" under her breath as we were leaving. I wish the story ended there but my wife had to go back to pickup our cat's ashes today. She's not the kind to get overly sensitive but she said she got the same treatment. She came in, someone asked if she needed help, and the one with the curly hair (Marsha, I think) just tells the girl our last name and ignores my wife the whole time. SHE KNOWS US! She knows how old our cat was!! My wife walked outta there with no words of sympathy or comfort. Just a bill and a box with the ashes. What the hell did we do to deserve this treatment? PATHETIC!The only one who was ever consistently nice to us is the Dr.'s daughter, Ronnie. She's a gem. The rest of them need to get their heads outta their asses and LEARN HOW TO TREAT YOUR CUSTOMERS! I'm so sorry Dr. Kamiya - you are great but if we come to see you chances are our "kids" are sick. That's already tough enough. We don't need the attitude from your staff. We will be taking our pets elsewhere from now on. Shameful that in the "aloha" state THIS is how your staff treats people. Read Less

It was my first time bringing our family dog to the vet but from making the appointment to the day of our visit the team here were awesome! We saw Dr. Darin Kamiya who was knowledgable and very caring towards our dog. He carefully explained my options for treatment and helped me make a choice that I was comfortable with. His team were all very nice as well, offering great customer service, patience in answering some of my questions and friendly too. Top notch care and service, just what I was hoping for in a vet. Mahalo! Read Less

IF YOU LOVE YOUR PET DON'T BRING IT HERE!! MY DOG IS DYING BECAUSE OF THIS VET DR DARIN KAMIYA ........... because of you now we have to plan our pets burial ........ you should have told us that you weren't qualified to handle my pets situation if u didn't have the equipment to care for my pet you should have recommended a pet hospital ......... instead you killed my pet ......... I will never recommend this place and for those people who suggested this place I'll let them know what happened to my pet ......... you don't even rate a 1 star your rating should be a ZERO ......... ur staff some of them should be rated the same as you ZERO they were rude and not caring when handling my pet .......... Read Less

Save your money, heart ache and time.  Darin Kamiya SUCKS!!!!!!!!!!!  My dog almost died bc of the poor health treatment we received.   Save your self some time and please find a new vet or for emergencies please take your pet to veterinarian referral and emergency center on Kapiolani Boulevard.   I regret wasting my time and resources wih this people.  I only took my dog here after hear the wonderful reviews from friends and acquaintances.  I will now be telling them my horrific experience.  Idk even know how Dr Francis Kamiya can be proud of his son (Darin Kamiya) taking over his practice. Read Less

Since they relocated, and this is a new Yelp listing for them, I felt the need to write a new review. Background: Newtown Vet Clinic consist of two veterinarians, father and son.  Dr. Darin is our veterinarian and is always so knowledgeable, caring and friendly! Location + Parking:They are conveniently located by Maaco and Buzz's steak house in Pearl City.  There is free, reserved, parking stalls right in front of their clinic.Service:Excellent!  Small practice with big hearts.  They have always been able to accommodate appointments even emergency ones.  They're open 7 days a week with varying hours, some days they're open as late as 7pm.  Receipts include detailed cost and procedure breakdown.  I highly recommend taking your furry family member to Newtown Vet Clinic! Read Less

So far so good... Since my dog is the first that my husband and I have adopted together, we wanted to make sure that Pepe (our fur baby) was healthy. They are willing to help you when you have questions... Since I'm like a first time parent and every little thing Pepe does makes me worry, like eating things he finds - Other than dog food . I call and they don't make you bring the dog in unless it's absolutely dire and I usually get a answer to my questions within an hour or so. Convenient location, friendly service and they treat my dog with great care. Read Less

This vet seems really inexperienced and disorganized. We had several visits with them over the past few months and were left feeling like it was a huge waste of time and money to deal with them.We went there because we wanted to try to get our dog pregnant via artificial insemination (AI), and the other vet who was our first choice was going to be out of town during our "window" so we went to Newtown Vet instead because we basically had no other option. The vet would not definitively tell us his success rate for AI, which should have probably been a warning sign. Also, the staff are not good about returning calls and giving reminder calls. Basic office skills 101. Another warning sign. Also, they insisted on muzzling my dog just because she's big, even though she has never ever needed to be muzzled before at any other vet. Overall it was a huge waste of time and money. We spent ~$1,000 on tests, visits, AI and an ultrasound to end up with nothing. Even though it's never guaranteed, we felt the vet messed it up with the timing. We tried to ask him to do the AI 2 days earlier, after the progesterone level was a 6 (I researched 20+ internet sites on the right timing and most said you want to do an AI the day after its a 5 or higher) but the vet made us wait 3 more days, I think because he was out of the office and because he didn't get us the next day results early enough in the day to squeeze us in. So we missed the window.  When we came back for the ultrasound we waited 40 minutes past our appointment time and paid $200 to see a vet tech (not an actual vet) who had some kind of briefcase ultrasound equipment with very hard to see display and she could barely work the machine and had no clue what organs she was scrolling over. She was completely cuckoo, and weird, talking about anal glands (nothing to do with puppy scans). The bad:The vet doesn't know what he's doing even though he pretends he's experienced with AI.Staff have bad communication skills.It's out in Pearl City, traffic sucks both ways if you live in town.Every time we went we had to wait past our scheduled appointment start time. The good:It's relatively easy to get an appointment (most likely because they are not a great place to go)They are reasonably priced (because they are not a good vet and can't demand the higher prices that good vets can). Avoid this place if you need anything complicated. Read Less