North Shore Veterinary Clinic
Waialua, Hawaii
Reviews
francces
22 Apr 2021
REPORT
Reviews are when the old Doctor was there. I only give this new ownership one star. The staff was very nice and helpful but the doctor would have sold the shirt off her back if she was able to. Docto...
Reviews are when the old Doctor was there. I only give this new ownership one star. The staff was very nice and helpful but the doctor would have sold the shirt off her back if she was able to. Doctor suggested switching from meds my dog had taken for years and "suggested" all new an "better" ones. She injected my dog w/ 2 new shots, not to mention a horrible shampoo and a couple of other things. My poor dog was violently ill for a week. My dog had diarrhea and vomited for a week. Spots developed all over her back only to have all the hair fall out from the spotted area. This owner and doctor is only interested in money. Not your dogs health. Watch out. Final straw, after quoting me 400.00 the bill was almost 600.00. , and they had the audacity to charge me 15.00 to trim the dogs nails. No aloha to be found at this "affordable Veterinary service".
Heather Lee
17 May 2018
REPORT
Absolutely horrible, Dusty exam rooms , staff was extremely rude and The old Vet didn’t care on bit about my cat and his condition. I was extremely surprised with how badly treated I was . The techs ...
Absolutely horrible, Dusty exam rooms , staff was extremely rude and The old Vet didn’t care on bit about my cat and his condition. I was extremely surprised with how badly treated I was . The techs seen I was upset about my cat and made me feel extremely uncomfortable. When I said I was worried they made it worse by telling my I am not aloud to hold the cat while waiting for the vet so they had a tech wait with me . She was extremely hard pressed not letting my touch my cat . When the vet came in he told me move sides , I did. I tried to show him the wound on my cat he stopped me and said “ we are talking “ and I came back with “ everyone in this office has been rude “ he literally gave me the carrier to leave . And I did . We we got outside my 10 yr old said they were talking bout me in the lobby before the vet came in . As we left we heard them laugh .
Went to Mililani Makua and was 360 difference. Clean , considerate, actually wanted to HELP my cat . And they did !
matt stewart
12 Apr 2018
REPORT
Conveniently located on the North. But these guys gotta learn some patience and compassion .
Alison Mitchell
6 Apr 2018
REPORT
Very knowledgable vet. The have helped many of my pets.
Mary Cracraft
27 Mar 2018
REPORT
The staffst absolutely amazing!
Jason Epps
16 Dec 2017
REPORT
I have only had great experiences with this clinic. Everyone is very caring and gentle with our 2 puppies and very friendly with us.
Rebecca B.
17 Mar 2017
REPORT
Not that i even think this place is deserving of one star but there is no option for zero. Upon running behind for an appointment for my dog I called to ask if we could still be fit in. I was at first...
Not that i even think this place is deserving of one star but there is no option for zero. Upon running behind for an appointment for my dog I called to ask if we could still be fit in. I was at first greeted kindly then the man on the other line got an ugly attitude and acted utterly annoyed. I can only assume by his response that he in fact was the vet.. I guess i can thank you for being rude in the fact that I didn't have the displeasure of meeting you in person but you make it abundantly clear why you work with animals. Manners are not your niche.
Anne Harlan-Fortucci
19 Feb 2017
REPORT
Nora S.
18 Feb 2017
REPORT
I have trusted North Shore Vet in Waialua to care for my beloved dogs and cat, for over 5 years now. The front desk and Vet Tech staff are always very polite, professional, and friendly. They provide ...
I have trusted North Shore Vet in Waialua to care for my beloved dogs and cat, for over 5 years now. The front desk and Vet Tech staff are always very polite, professional, and friendly. They provide a lot of information when asked, and they are gentle with my pets. They're what makes this little animal clinic so awesome! Yes, Dr. Smith has little to say, but so what? I'm there for the medical care of my animals, not for chitchat. He gets the job done. His fees are reasonable, too!
Ashley Brown1
15 Feb 2017
REPORT
Reasonable fees
Donald Anderson
11 Feb 2017
REPORT
I absolutely love working with this office and their doctor. The office staff is very helpful and so good at handling/working with our dog. The doctor is very knowledgable and good at his craft. He ha...
I absolutely love working with this office and their doctor. The office staff is very helpful and so good at handling/working with our dog. The doctor is very knowledgable and good at his craft. He has given correct medical advice when others were wrong about a ringworm issue our dog battled. His bedside manner isn't warm and fuzzy, but he is good at what he does and no-nonsense. I am a High School Biology teacher who appreciates that honesty. Also I hate the idea of paying double for someone who will come pamper my emotions when my dog needs medical care.
They are half the price or less than everyone else on the island! This is another reason we love going there. We know that we aren't paying "hidden fees" that so many other places "need to charge". It is country-style veterinary experience and for that reason, we won't ever go anywhere else.
Alejandra Jimenez
11 Dec 2016
REPORT
They attend my needs but we got there a few minutes late, this guy at the front desk (bald guy) told us not to come late at the next time; he said it rude but was fine, but when costumers started comi...
They attend my needs but we got there a few minutes late, this guy at the front desk (bald guy) told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make sure to embarrassed us letting them know we got there a few minutes late in a rude manner, I said sorry, we are moving and a lot of stress, my mistake but really hated the fact he wanted to embarrassed us in front of everyone. The other people were good, vet was kind of rude when explaining things. We were a few minutes late, they could say to reschedule the appointment and it will be totally fine! prefer that than having to experience a rudeness towards me and my husband. Staff preparing the cats were nice and polite and was also cheap.
Michelle C.
11 Dec 2016
REPORT
They attend my needs but we got there a few minutes late, this guy at the front desk told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make ...
They attend my needs but we got there a few minutes late, this guy at the front desk told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make sure to embarrassed us letting them know we got there a few minutes late in a rude manner, I said sorry, we are moving and a lot of stress, my mistake but really hated the fact he wanted to embarrassed us in front of everyone. The other people were good, vet was kind of rude when explaining things. We were a few minutes late, they could say to reschedule the appointment and it will be totally fine! prefer that and come back than having to experience a rudeness towards me and my husband. Staff was polite, they prepared my cats super nice.
Mele T.
17 Oct 2016
REPORT
Dr Smith and gang have watched over our mutts Girlie and Blackie for over a decade. They have done an excellent job caring for our pets and they lived for 15 years. They will continue to our family ve...
Dr Smith and gang have watched over our mutts Girlie and Blackie for over a decade. They have done an excellent job caring for our pets and they lived for 15 years. They will continue to our family vet! Thanks NSV Gang!
Elizabeth V.
6 Sep 2016
REPORT
Dr Smith and staff are excellent. They have always taken wonderful care of my golden and don't overcharge nor recommend unnecessary procedures. They are very professional and in a convenient location ...
Dr Smith and staff are excellent. They have always taken wonderful care of my golden and don't overcharge nor recommend unnecessary procedures. They are very professional and in a convenient location for North Shore residents. I highly recommend them!
Kim G.
2 Sep 2016
REPORT
I was very surprised to see so few reviews as well as some bad reviews about North Shore Vet. Then I realized that most of us don't Yelp about our good experiences, but are quick to criticize with it....
I was very surprised to see so few reviews as well as some bad reviews about North Shore Vet. Then I realized that most of us don't Yelp about our good experiences, but are quick to criticize with it. I have been taking my four dogs here for years. Dr. Smith and his team are The Best! One of my dogs had significant health problems for her entire life and Dr. Smith always made time to see her, always made the correct diagnosis, always gave his honest opinion, performed multiple successful surgeries, and most importantly cared for her. I am thrilled to have such a wonderful veterinary team right down the road and can not thank them enough for their great work.
Jenny N.
28 Aug 2016
REPORT
NorthShore Vet Clinic, we went here for our dog check up. It was hard to find because it was located in plaza that was hidden in the back. Once you turn into the plaza drive straight ahead to the righ...
NorthShore Vet Clinic, we went here for our dog check up. It was hard to find because it was located in plaza that was hidden in the back. Once you turn into the plaza drive straight ahead to the right. Our first time visiting this clinic and it was a good experience. There was 2 people at the front desk that greeted & helped us once we arrived at the appointment. The vet did a good check up on our dog and was very informative. He also have plenty information on preventing heartworms for our dog and they also have treatment/medication available. It was a one stop shop for us. Although at first it looked sketchy but everyone here did a good job helping us.
Beach Studio Hawaii
3 Jul 2016
REPORT
Talk about no Aloha! This guy Troy Smith is not rude, but just weird. I must say his staff is helpful, and nice (although a little scared of him).
If you don't believe me, go check him out. Good Lu...
Talk about no Aloha! This guy Troy Smith is not rude, but just weird. I must say his staff is helpful, and nice (although a little scared of him).
If you don't believe me, go check him out. Good Luck. I understand there is a good Vet in Kaneohe.
BVA
pand4ks
13 Nov 2008
REPORT
If you're looking for a no nonsense doctor that will do the best for your pet, North Shore Vet is the place to go. Reasonable prices, friendly staff.
Book an Appointment
Online booking unavailable
Please call
(808) 637-6202
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
North Shore Veterinary Clinic
Waialua, Hawaii
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
francces
22 Apr 2021
Reviews are when the old Doctor was there. I only give this new ownership one star. The staff was very nice and helpful but the doctor would have sold the shirt off her back if she was able to. Docto...
Reviews are when the old Doctor was there. I only give this new ownership one star. The staff was very nice and helpful but the doctor would have sold the shirt off her back if she was able to. Doctor suggested switching from meds my dog had taken for years and "suggested" all new an "better" ones. She injected my dog w/ 2 new shots, not to mention a horrible shampoo and a couple of other things. My poor dog was violently ill for a week. My dog had diarrhea and vomited for a week. Spots developed all over her back only to have all the hair fall out from the spotted area. This owner and doctor is only interested in money. Not your dogs health. Watch out. Final straw, after quoting me 400.00 the bill was almost 600.00. , and they had the audacity to charge me 15.00 to trim the dogs nails. No aloha to be found at this "affordable Veterinary service".
Heather Lee
17 May 2018
Absolutely horrible, Dusty exam rooms , staff was extremely rude and The old Vet didn’t care on bit about my cat and his condition. I was extremely surprised with how badly treated I was . The techs ...
Absolutely horrible, Dusty exam rooms , staff was extremely rude and The old Vet didn’t care on bit about my cat and his condition. I was extremely surprised with how badly treated I was . The techs seen I was upset about my cat and made me feel extremely uncomfortable. When I said I was worried they made it worse by telling my I am not aloud to hold the cat while waiting for the vet so they had a tech wait with me . She was extremely hard pressed not letting my touch my cat . When the vet came in he told me move sides , I did. I tried to show him the wound on my cat he stopped me and said “ we are talking “ and I came back with “ everyone in this office has been rude “ he literally gave me the carrier to leave . And I did . We we got outside my 10 yr old said they were talking bout me in the lobby before the vet came in . As we left we heard them laugh .
Went to Mililani Makua and was 360 difference. Clean , considerate, actually wanted to HELP my cat . And they did !
matt stewart
12 Apr 2018
Conveniently located on the North. But these guys gotta learn some patience and compassion .
Alison Mitchell
6 Apr 2018
Very knowledgable vet. The have helped many of my pets.
Mary Cracraft
27 Mar 2018
The staffst absolutely amazing!
Jason Epps
16 Dec 2017
I have only had great experiences with this clinic. Everyone is very caring and gentle with our 2 puppies and very friendly with us.
Rebecca B.
17 Mar 2017
Not that i even think this place is deserving of one star but there is no option for zero. Upon running behind for an appointment for my dog I called to ask if we could still be fit in. I was at first...
Not that i even think this place is deserving of one star but there is no option for zero. Upon running behind for an appointment for my dog I called to ask if we could still be fit in. I was at first greeted kindly then the man on the other line got an ugly attitude and acted utterly annoyed. I can only assume by his response that he in fact was the vet.. I guess i can thank you for being rude in the fact that I didn't have the displeasure of meeting you in person but you make it abundantly clear why you work with animals. Manners are not your niche.
Anne Harlan-Fortucci
19 Feb 2017
Nora S.
18 Feb 2017
I have trusted North Shore Vet in Waialua to care for my beloved dogs and cat, for over 5 years now. The front desk and Vet Tech staff are always very polite, professional, and friendly. They provide ...
I have trusted North Shore Vet in Waialua to care for my beloved dogs and cat, for over 5 years now. The front desk and Vet Tech staff are always very polite, professional, and friendly. They provide a lot of information when asked, and they are gentle with my pets. They're what makes this little animal clinic so awesome! Yes, Dr. Smith has little to say, but so what? I'm there for the medical care of my animals, not for chitchat. He gets the job done. His fees are reasonable, too!
Ashley Brown1
15 Feb 2017
Reasonable fees
Donald Anderson
11 Feb 2017
I absolutely love working with this office and their doctor. The office staff is very helpful and so good at handling/working with our dog. The doctor is very knowledgable and good at his craft. He ha...
I absolutely love working with this office and their doctor. The office staff is very helpful and so good at handling/working with our dog. The doctor is very knowledgable and good at his craft. He has given correct medical advice when others were wrong about a ringworm issue our dog battled. His bedside manner isn't warm and fuzzy, but he is good at what he does and no-nonsense. I am a High School Biology teacher who appreciates that honesty. Also I hate the idea of paying double for someone who will come pamper my emotions when my dog needs medical care.
They are half the price or less than everyone else on the island! This is another reason we love going there. We know that we aren't paying "hidden fees" that so many other places "need to charge". It is country-style veterinary experience and for that reason, we won't ever go anywhere else.
Alejandra Jimenez
11 Dec 2016
They attend my needs but we got there a few minutes late, this guy at the front desk (bald guy) told us not to come late at the next time; he said it rude but was fine, but when costumers started comi...
They attend my needs but we got there a few minutes late, this guy at the front desk (bald guy) told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make sure to embarrassed us letting them know we got there a few minutes late in a rude manner, I said sorry, we are moving and a lot of stress, my mistake but really hated the fact he wanted to embarrassed us in front of everyone. The other people were good, vet was kind of rude when explaining things. We were a few minutes late, they could say to reschedule the appointment and it will be totally fine! prefer that than having to experience a rudeness towards me and my husband. Staff preparing the cats were nice and polite and was also cheap.
Michelle C.
11 Dec 2016
They attend my needs but we got there a few minutes late, this guy at the front desk told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make ...
They attend my needs but we got there a few minutes late, this guy at the front desk told us not to come late at the next time; he said it rude but was fine, but when costumers started coming he make sure to embarrassed us letting them know we got there a few minutes late in a rude manner, I said sorry, we are moving and a lot of stress, my mistake but really hated the fact he wanted to embarrassed us in front of everyone. The other people were good, vet was kind of rude when explaining things. We were a few minutes late, they could say to reschedule the appointment and it will be totally fine! prefer that and come back than having to experience a rudeness towards me and my husband. Staff was polite, they prepared my cats super nice.
Mele T.
17 Oct 2016
Dr Smith and gang have watched over our mutts Girlie and Blackie for over a decade. They have done an excellent job caring for our pets and they lived for 15 years. They will continue to our family ve...
Dr Smith and gang have watched over our mutts Girlie and Blackie for over a decade. They have done an excellent job caring for our pets and they lived for 15 years. They will continue to our family vet! Thanks NSV Gang!
Elizabeth V.
6 Sep 2016
Dr Smith and staff are excellent. They have always taken wonderful care of my golden and don't overcharge nor recommend unnecessary procedures. They are very professional and in a convenient location ...
Dr Smith and staff are excellent. They have always taken wonderful care of my golden and don't overcharge nor recommend unnecessary procedures. They are very professional and in a convenient location for North Shore residents. I highly recommend them!
Kim G.
2 Sep 2016
I was very surprised to see so few reviews as well as some bad reviews about North Shore Vet. Then I realized that most of us don't Yelp about our good experiences, but are quick to criticize with it....
I was very surprised to see so few reviews as well as some bad reviews about North Shore Vet. Then I realized that most of us don't Yelp about our good experiences, but are quick to criticize with it. I have been taking my four dogs here for years. Dr. Smith and his team are The Best! One of my dogs had significant health problems for her entire life and Dr. Smith always made time to see her, always made the correct diagnosis, always gave his honest opinion, performed multiple successful surgeries, and most importantly cared for her. I am thrilled to have such a wonderful veterinary team right down the road and can not thank them enough for their great work.
Jenny N.
28 Aug 2016
NorthShore Vet Clinic, we went here for our dog check up. It was hard to find because it was located in plaza that was hidden in the back. Once you turn into the plaza drive straight ahead to the righ...
NorthShore Vet Clinic, we went here for our dog check up. It was hard to find because it was located in plaza that was hidden in the back. Once you turn into the plaza drive straight ahead to the right. Our first time visiting this clinic and it was a good experience. There was 2 people at the front desk that greeted & helped us once we arrived at the appointment. The vet did a good check up on our dog and was very informative. He also have plenty information on preventing heartworms for our dog and they also have treatment/medication available. It was a one stop shop for us. Although at first it looked sketchy but everyone here did a good job helping us.
Beach Studio Hawaii
3 Jul 2016
Talk about no Aloha! This guy Troy Smith is not rude, but just weird. I must say his staff is helpful, and nice (although a little scared of him).
If you don't believe me, go check him out. Good Lu...
Talk about no Aloha! This guy Troy Smith is not rude, but just weird. I must say his staff is helpful, and nice (although a little scared of him).
If you don't believe me, go check him out. Good Luck. I understand there is a good Vet in Kaneohe.
BVA
pand4ks
13 Nov 2008
If you're looking for a no nonsense doctor that will do the best for your pet, North Shore Vet is the place to go. Reasonable prices, friendly staff.
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