Broadway Veterinary Hospital

I cannot recommend Broadway Vet enough! The are truly AMAZING! This past week we had to do the worst thing that a pet owner could do, we had to say goodbye to our 14 year old lab. Saying goodbye to a pet is NEVER easy but Dr. Sessions and the Broadway Vet team made it the most peaceful experience that it could be for ourselves and out beloved lab Daisy Broadway vet actually came TO OUR HOME when the time came. It was not traumatic or scary for our dog AT ALL. Dr. Sessions came with her assistant and loved on our pup making sure that she was not scared or nervous. She passed away peacefully in her bed with her family around her. They handled this with such professionalism and care. This team truly cares so much about the animals that they treat. THANK YOU BROADWAY VET!! Read Less

I used to take my dogs to this vet, but they are only interested in taking your money. They upsell their services every visit. A simple visit is $500 or more. For those of us who can’t afford this or their thousands of dollars of suggestions for your dog, try another vet. They don’t care about your dog. They care about the money. To add to my post after Broadway’s response, I don’t appreciate my dogs medical history being posted on this site. My complaint had nothing to do with her history. It had to do with the pattern of over charging customers. I had the same experience as one of the previous posters where I brought my dog in for what turned out to be back pain and my bill was over $700. Items like “geriatric exam” and every other thing under the sun were added to the bill. When I came in this week, I explained that she just had her exam. It was an emergency visit and all this business cared about was billing me the most money as possible. They let me leave without speaking to me about it because that’s how much they care. Read Less

Just had an underwhelming experience here. Today was a follow up visit for my dog's eye - after the vet told us there would be more meds because the eye wasn't healed, they kept us waiting for an additional 20 minutes after the vet was already meeting with another "patient". When the front counter person finally said she would check us out, I asked where my dog was and she said "Oh, I'll let them know once I get you checked out". Really? You are keeping my dog just to make sure the bill gets paid? (BTW, my wife was with me, so any dog distraction excuses would be lame.) Ridiculous facility. Won't go there again. Read Less

I’m very frustrated with Broadway Vet. On my first visit, the doctor mentioned heartworm and flea medications, talked about their benefits, and I thought it might be worth looking into. I didn’t even get all of the specific details, and then they brought me my bill, including those meds, and it was close to $500. I’m a college student, and can’t afford to drop that kind of money without planning. When I said that I couldn’t afford it, the staff acted frustrated and annoyed with me. Horrible customer service. While I was there that first time, my dog got the flu vaccine and one of the technicians, tall with dark hair, told me the booster would be completely free on my next visit. So I go in today go get his flu booster, and I check in, and I’m told that the exam is free but I have to pay for the vaccine. I told her exactly what I had been told last time, and she said, “Nope, sorry, you have to pay.” She was incredibly rude and inconsiderate, and just kept shaking her head at me. Again, another instance of bad customer service. When a different vet tech came to get my dog, I told her what happened, and she said she would talk to the office manager and see what they could do. She didn’t come back out, and the same inconsiderate lady called me to check out and said I owed the money. I paid because I wanted my dog back, and then she claimed she was going to talk to the office manager. My main frustration with Broadway Vet is the customer service and the money they try to pull from you. I understand that medications cost money, but the least they could do was be considerate when I said I couldn’t afford those medications and just wanted the exam. They need to be honest and more clear about costs for booster shots, because even the vet tech said others were confused. I won’t be going back due to the horrible customer service and unclear expectations. Read Less

My mini Aussie/Pomeranian broke his hind leg on a Saturday evening. Broadway vet took him in and got him all fixed up that same night. With scheduled cast changes every week I was around Broadway vet a lot and they are always so kind and caring about all the animals( I saw lots of animals while waiting in the lobby from dogs and cats to guinea pigs and snakes). My dog was always super excited when we pulled up to Broadway vet. Couldnt recommend Broadway vet more! Read Less

I love the Broadway Vet. The staff is awesome. They take the best care of my dogs and answer all my questions and concerns. What I like the best are the hours, really convenient for working pet owners. Great place,highly recommended. Read Less

I've been using Broadway vet for two years and have had positive experiences with all of the vets but wanted to write a review specifically for the recent care my dog received from Dr. Sessions. I had to make the difficult decision to put my old sweet boston terrier, Agatha, down and Dr. Sessions was remarkably compassionate in a way that I've literally never experienced anywhere else. She was also realistic about my dog's options and I felt fully supported in my decision, something that I haven't always gotten at other veterinary clinics. So grateful for the care my pup received in her final moments and while I was already a happy customer, this last experience blew me away. I will continue to take my pets to Broadway as long as I live in Boise. Read Less

I was visiting family in Boise and my little 5lb toy poodle became ill and required treatment. This vet was suggested by my sister as it is where she takes her dog for care.  I called fully expecting to be told they were booked and couldn't see Tootsie as she was not a regular client and from out of state at that. They were very kind and understood the position I was in and of course understood my concern. Dr. Marc Caldwell, who happened to be my sister's dogs vet, did an exam and explained to me in detail what he thought the problem was. He stated, he could do a lot of lab work and xray's and try to find something but he thought she had a viral problem and with time and a medication it would likely resolve in a day or so and if she didn't begin to recover I could bring her back for a further workup. In the end...Tootsie did respond to the medications and was back to her normal self.I found Dr. Caldwell to be very thorough. He explained his rationale for following a cautious treatment plan and did have a more aggressive plan if necessary had she not responded. I visit Boise often and am very glad to know I have a vet available that I can return to if necessary. All of the office staff was very kind and caring. I also received a follow up call the next day to see how she was responding to the medications. Read Less

Our sweet old lady, Mitzy, (16 year old miniature schnauzer) needed emergency dental surgery and by sheer good fortune we found Dr Reina at Broadway Veterinary Hospital. She and everyone else there were just SO wonderful!  Our sweet baby is all healed up and back to her perky self. I can't thank them enough for all the wonderful care and attention they gave her! After her surgery the vet tech, Laura, stayed right by her (even while she ate her lunch) to make sure that Mitzy came out of the anesthesia ok due to her age and health issues. If you need a vet in the Boise area -- see Dr Reina! Everyone was wonderful to us and didn't treat us like we were foolish old people being overprotective parents to an old dog. Wish I could give every single one of them 5 stars! Read Less

Dear Broadway Vet, This letter goes out to ALL the staff at your clinic. Last night we brought in our 13 year old yellow lab, Kenai. She had been slowly declining over the last year, but last night she took a sudden turn for the worse. Even though we knew this day would come, we were not prepared for it. We brought her down, even though we did not have an appointment and even though it was 30 minutes before you closed for the day. Gwen greeted us and there was no hesitation; she let us bring her right back to the Cowboy Room. Dr. Reina saw us after only a few minutes, and she took her time, examined Kenai. spoke to us, and gave us all the options on the board. Ultimately, we decided it was best to put her to sleep. You never once made it seem like an inconvenience or that we were keeping you late, from your own families, or evening plans. Carla, offered very kind words to us about her own experience losing her dog, which helped a lot. Afterward, you let us have as much time with her as we needed. I'm sure it was an effort to juggle trying to fit us in, and we realize that. Thank you. It was very evident that everyone there genuinely cared and was respectful of our situation. Kenai was the first dog that our 8 year old daughter lost. The first one is always the toughest (Though it was probably the toughest for my wife and I too). I believe because of your caring and sincere nature, the experience was the best possible one for our daughter, considering the circumstances. It is a tough job to handle, losing a pet, especially when dealing with grieving families. You made us and Kenai feel cared for and that we were the only ones that mattered at that moment in time. That is the hallmark of sincere, caring people. Even in mine and my wife's own jobs, as a medical professional and in law enforcement, we deal with similar situations. Everyone's caring nature there last night goes to reaffirm how we need to act in our jobs when those situations arise, so thank you for that. You all do an exceptional job and it shows. Thank you again. Read Less

I cannot express how thankful I am for Dr. Sessions and her staff. Our regular vet was out of the office, and after calling several vets around town, and finding nobody willing to work on our fennec fox, we called Broadway Veterinary Hospital. When your babies are sick, the last thing you want to hear is "We won't see him" or "The vet doesn't feel comfortable working on the fox." Dr. Sessions saw us the same day we called, was gentle, and sweet, thorough, and listened carefully to our concerns. We have a follow up exam next week, and the whole staff was friendly, and welcoming. I would recommend Broadway Veterinary Clinic to anyone who is searching for a compassionate, professional animal hospital. Read Less

We were referred to Broadway Vet to see Dr. Kari Reina.  She is knowledgeable, caring and extremely good with our pet.  We couldn't be more pleased.  In addition, the staff is courteous, pleasant and efficient.  We would highly recommend Broadway Vet to anyone looking for exceptional care for their pet. Read Less

I recently took my dog here for vaccinations and a general examination. I needed to have the vaccinations done on the same day and they accommodated that without issue. The staff was friendly and we were seen by a vet shortly after we arrived. The vet was knowledgeable, answered all of my questions and, most importantly, treated my pet with gentle care. I will definitely be bringing my other animals here as needed. Read Less

My animals always receive the best care here! They are truly empathetic and very personable. Dr. Caldwell was very caring and compassionate when I had to relieve my cat of her earthly journey, recently. Thank you for the excellent care! Read Less

This is the first vet office I feel comfortable taking my dog to. The staff is very nice, my dog is less stressed when I take her here. She doesn't Bark at anyone which is a huge! And doesn't feel like she has to defended me. Her tail actually wags when she comes here. They have helped us deal with my dogs ear infection, food allergies and now her stitches. My dog is very high maintenanced, She has seen more vets the I've seen doctors in my life not even kidding. I would give this place 10 stars if I could. I would just like to say thank you so much. Read Less

I had taken my pets to a few veterinarian offices throughout the Treasure Valley and was never satisfied. One of my pets became ill on a Saturday morning and Broadway Vet was open, so we decided to give it a try. This was the first office that made us feel welcome. They are always very respectful and they have taken great care of my pets. They take the time to listen to and address my concerns. I am really pleased with their service. They have a kind and knowledgeable staff and you can't beat their office hours. Read Less

Due to an accident that turned out to be minor, Anubis found his way into the vets office today. I was a worried dog mom who may have slightly overreacted, but my little NÃbs is my baby and I couldn't stand by with the worried thoughts brewing in my mind. I'm happy to announce that Anubis is just fine. Obviously, I'm beyond relieved... Broadway Vet was ready to help me immediately and upon finding out that I could not afford the medication he needed, they donated it to us instead. The women working there weren't only professional but truly care and obviously walk into their jobs everyday ready to make a difference in our pets lives. I'm beyond grateful and humbled by their warm and understanding hearts. I'm posting to request that anyone who has pet medication they are no longer in need of, donate it to Broadway Vet or even other veterinary hospitals. It makes a huge difference to others and their fur baby's lives. If it weren't for the donated medication, Anubis would still most likely be fine. But, now he'll be fine and deal with less physical pain. The fact that they went out of their way to not only make sure he's ok but ensure his comfort, means more than I can describe. Thank you Broadway Vet for your compassion and understanding. I will pay your kindness forward and am grateful beyond words, for your loving and compassionate staff. You guys made a huge difference in my world today as Anubis is my number one little love, he was adopted from BBBR and is the most amazing, loving, happy little boy... He's definitely changed my life for the better. Having Broadway Vet there to help and offer the most they could, made such a difference for me and my peace of mind.. Thank you so much, from the bottom of my heart... Broadway Vet definitely loves my little pet.. Read Less

If you are bringing your beloved pet here one time because of their weekend hours and want a quick answer to the really obvious problem you and your pet currently have: don't come here.They assume you are a moron and that anything you have to say about your family member is wrong.  They will not work with you and they are expensive and take forever.I knew what was wrong, I just needed them to verify and write the script.  I had been working with my dog for the last 24 hrs to make him comfortable and had already done some really basic diagnostics that I shared and they ignored.  They wanted to charge me hundreds for info I gave them already.My regular vet ALWAYS takes 20 mins, this place took an hour to do....well nothing really except jerk me around.I'm really angry they charged me 50.00 for jack shit. Read Less

First I would like to be honest and say that I work at Broadway Vet. I have worked here since 2011. I am reviewing to give you an inside view of what you can't see as a client. I have worked for two other veterinary hospitals for another two years and Broadway Vet is the only hospital I have felt completely confident in all the doctors care and medicine for the animals of not only my pets but the clients pets. I am never worried when my pets are under anesthesia because there is a certified vet tech specifically dedicated to monitoring my pet's vitals during the whole process. The other hospitals I worked for will combine this position with other duties and leave my pet at risk for lack of anesthetic monitoring. The doctors at Broadway Vet are completely trustworthy and are looking to provide the gold standard of care if possible for all pets. If cost is an issue, then we can move to a plan B but we always offer what's best for the pet first. We dont skip this step like other hospitals. This hospital is open on weekends and also open until 7pm everyday. Almost every night after 5pm, people call frantic after getting off work and needing to bring in their pet. Almost every night I close we never get out of there at 7pm because we want to stay later to help a patient who needs treatment that night. Dr. Caldwell is mainly my pugs doctor. I try to stick with one doctor if possible to keep familiarity with my pets but they have seen all of the other doctors as well for emergencies. Dr. Sessions voted the best of Boise two years in a row owns Broadway Vet. She is extremely experienced and remembers clients and patients names who haven't seen us for years. This is one thing I cannot say about my previous veterinary hospitals: Previous employees of Broadway Vet who were fired or quit STILL come to Broadway Vet to have us take care of their pets. They know we are the best and still trust our doctors even after employment has ended. The scariest thing that other hospitals I worked for was the dental cleaning procedures. Not all dental cleanings are the same, believe me. At Broadway Vet there is one technician monitoring your vitals and one technician cleaning the teeth and the doctor is not taking appointments while this happens. This is not what happens at the other hospitals. The other hospitals have one tech monitoring vitals at the same time as that same technician cleans the teeth and the doctor that is supposed to be in charge of your pet's medical care is also seeing appointments at the same time while your pet is under anesthesia. This is how they get away with offering cheap dental cleanings. It's not safe for your pet. Two pets died at my previous hospitals in the time I worked there during dental cleanings. Not one single pets has died during a dental cleaning while I have worked at Broadway Vet. I promise you that the doctors at Broadway Vet are not looking to "up sell" you. They are trying to provide the best possible care for your pet. Safety is the utmost importance to us and you will find comfort and trust in your doctors if you come to Broadway Vet. Read Less

It's quite obvious that that Broadway Vet is more concerned with how much they can squeeze out of their customers rather than the care of their patients. If the owner would like me to elaborate....you have my number. (One week later) I made the switch to Companions just down the road on Broadway. My old dog got much better care. Wish I had gone there years ago.Read Less

Great place with super knowledgable doctors. My rabbit received excellent care at an affordable price. The doctors even kindly clipped her nails when I forgot to ask about it. I am so thankful for their caring and super skilled work. This will always be my #1 vet place. Thanks again! Read Less

I wanted to leave an updated review, nothing has changed EXCEPT, I want to leave 10+ stars for Broadway Vet as they continue to be such an integral part of our lives in 2016, including with both our dogs, Brooklyn and Lucky. Your continued superior service, compassion and, well, just everything you do so passionately has and continues to give us a great quality of life in so many ways. I can't say enough how much we all appreciate and love you. Broadway Vet and ALL their staff deserve nothing but the best rating. We joined them several years ago with three dogs, two of which we lost to cancer a few years back. Not only were all of the staff professional and knowledgeable, they always treated our dogs with compassion and respect even at the point when we had to have them finally put to sleep. Of these three dogs, we have one of the brothers left and have since brought to our family another girl dog a few years younger. She wound up with some rare disease causing her fatty tissues to get hard (for lack of a better technical term right now). All of the doctors (not just Dr. Sessions, but also Dr. Caldwell and Dr. Everett) educated us (even during times when we just used their facility's back yard to exercise our dogs) on the problem (they had dealt with it before) and provided direct treatment and some surgery to resolve it. Now our 'little diva' is cured and on ongoing treatments so it doesn't appear again. What I'm getting at here is this--they (Broadway Vet) are so much a part of our family, I wouldn't trust my dogs anywhere else anymore for vet services and advice. As far as the cost, I believe they are very reasonable and have never overcharged us for anything we needed from them and so much more. Compassionate, professional, friendly, competent and our dogs love them. I only wish that they would also offer grooming and some in-house water hydro-therapy and other 'boutique' offerings, but you can't have everything. And, if I weren't human, they'd be my personal medical team as well---that's how highly my family and I think of them!!!!!!!!!!!!!!!!!!!!!!!!!! Read Less

Our pup got cheat grass between his paws, and the piece went all the way inside. Sunday morning he couldn't put pressure on his paw at all. Most of the pet hospitals in Boise are closed on Sundays, not these guys. Yay. They were able to schedule an appointment right away. Just a small cut and the doctor was able to pull the cheat grass out. No need to pay $400 for sedation, etc. The clinic is very cute, and people working there are great. Thank you guys! Read Less

I can't say enough about the staff here at Broadway Vet. Although they are not our primary vet, they have always provided great care in our times of need. We have a one year old puppy that has put us through the ringer this first year. We have had to rush him to the vet twice. Both times Broadway has accepted us and provided the best care all while keeping us updated on our little guy. Our last visit was this past Saturday when our pup had a seizure. Being late afternoon on a Saturday, most vets aren't open- we called Broadway to let them know we were on our way and what we thought had happened. As soon as we pulled in, two staff members met us at our car to take our puppy in right away. Although the whole experience was incredibly stressful and scary, the staff did a great job making us feel at ease with their response and by also keeping us informed. On both of our emergency visits, we have had the fortune of having Dr. Baldwins care. She is vet professional and patient with our million questions. She does a great job of explaining everything and walking us through what is happening. The staff here really cares about their fur-patients and provides the utmost care. Hopefully we won't have to pay a visit to their offices on another emergency visit anytime soon, but if we do, we know we are in great hands. Read Less

I can't say enough good things about Broadway Vet and the staff.  Our family has 4 Dobermans that have been patients at Broadway Vet since we got them.  We originally chose this vet specifically for Dr. Sessions to do the ear crops.  I did my research before purchasing my first Doberman and Dawn Sessions came HIGHLY recommended by several people and reputable breeders.  After our first meeting with her we knew that this would be our forever vet even if it means driving to SE Boise from Meridian.  With ear crops we have made more trips to the vet for follow up care than most people because this was our first time ever caring for this breed (my first time ever having a dog).  The staff is AMAZING!!!! Every experience/interaction we have had has exceeded our expectations.  Our dogs look forward to going and seeing their "family" at the vet.  I can personally say that I would use Dr. Sessions over and over again.  There have been occasions when she was out of the office and we also loved our experience with both Dr. Caldwell and Dr. Baldwin.  The staff makes being a pro active pet owner as easy as possible.  They keep track of everything for us, give us constant reminders, educate us when needed and make us feel at ease when our dogs are in their care.  Thank you Broadway Vet! Read Less

Edit: A wrote a huge review, but it's not really going to matter. Basically, we were cancelled on at last minute the first appointment we had, and they couldn't get us in until quite a few days later. We got a quote from the receptionist for her second round, it was wring when we went in for them today & we were charged another exam fee after waiting 30 minutes past our appointment time. Have more vets on staff, or at the very least make your staff aware of things and have them have some compassion for others time. Really. We took our boy there to get him UTD on his shots and were blown away by the care that we got from them. Everyone was friendly, and they even promote other things going on within the animal community -- which is so important! Would absolutely, and already have recommended them to friends and family! Read Less

I simply cannot express how thankful I am for Dr. Baldwin. About two months ago, my German Shorthaired Pointer chewed up a baked bone and spent two days at the emergency vet clinic before being transferred to Broadway Veterinary Hospital. Long story short my options were to put her down or try a very invasive small intestine surgery. Dr. Baldwin walked me through the entire situation and performed the surgery. My pup made a full recovery and I highly recommend these guys as they took such good care of me during a very traumatic time and saved Harper's life!Read Less

The Rat Retreat, Inc. uses Broadway Vet regularly to treat the pet rats that are in their care and in the care of foster parents. We have been very pleased with the doctors and staff who are polite and always willing to answer our questions or those of our foster parents. It can be quite difficult to find vets that are comfortable and competent in working with exotics such as rats and we feel fortunate to have found Broadway Vet. Miss Lee Kurtz Vice President and Director of Intakes, Adoptions and Foster Relations The Rat Retreat, Inc. Boise, Idaho Read Less

I simply cannot express how thankful I am for Dr. Baldwin. About two months ago, my German Shorthaired Pointer chewed up a baked bone and spent two days at the emergency vet clinic before being transferred to Broadway Veterinary Hospital. Long story short my options were to put her down or try a very invasive small intestine surgery. Dr. Baldwin walked me through the entire situation and performed the surgery. My pup made a full recovery and I highly recommend these guys as they took such good care of me during a very traumatic time and saved Harper's life! Read Less

Quite possibly the worst experience at any vet office I have ever been to. They treated our two puppies very cold. They have a real inability to communicate what they will be doing next. My wife initially went in to have rabies vaccination and a spot looked at on one of our puppies. The vet assistant took each back without explaining to my wife that she would not be able to come with them. This made our puppies nervous and anxious...thus leading to a bad experience for them as well. When I had originally set the appointment I was told by the front desk clerk that there would be some discount applied to our second dog because we brought them in at the same time. Once it was time to pay this never happened and when I asked I was told by the Vet that she never would allow that. At our follow up visit for one of the puppies I was told that I could not come back with her for her nails to be trimmed. I explained that I would like to come back and be there so that she would be put at ease with my presence. Eventually at this follow up visit the VET came out to talk to us and she informed us that they have such huge insurance costs they can never let an owner back with his/her pet. I find this odd and have been to countless vet offices where this is the exact opposite of what they prefer with your pet. The vet was very proud to make sure we knew that she was voted Boise Best this last year..very condescending and rude. She told us that we may want to find another Vet. Very disappointed and would encourage any one who is thinking about going here to look elsewhere.Read Less

Broadway was my vet for my boxer Brandi. They always took great care of her. Even when it came down to when she had kidney failure, they did everything they could to make her comfortable. I had to put her down shortly after (at another vets office that was closer to my home) when Broadway called to check up on brandi and found out that she had passed, they sent flowers and a card to my home. Very very sweet people. Never had a bad experience in the 7 years I've gone to them.Read Less

These guys are the best and have WONDERFUL staff!! I know she is always in good hands with these guys. To the people complaining about how expensive a vet can be, if you can't afford to take care of your pet then DON'T GET ONE! Or take them somewhere like the humane society where they will treat your pet like caged animals. You really get what you pay for, so if you want mediocre service go somewhere where you can pay a mediocre price! :) Read Less