I’m very frustrated with Broadway Vet. On my first visit, the doctor mentioned heartworm and flea medications, talked about their benefits, and I thought it might be worth looking into. I didn’t even ... Read More
I’m very frustrated with Broadway Vet. On my first visit, the doctor mentioned heartworm and flea medications, talked about their benefits, and I thought it might be worth looking into. I didn’t even get all of the specific details, and then they brought me my bill, including those meds, and it was close to $500. I’m a college student, and can’t afford to drop that kind of money without planning. When I said that I couldn’t afford it, the staff acted frustrated and annoyed with me. Horrible customer service. While I was there that first time, my dog got the flu vaccine and one of the technicians, tall with dark hair, told me the booster would be completely free on my next visit. So I go in today go get his flu booster, and I check in, and I’m told that the exam is free but I have to pay for the vaccine. I told her exactly what I had been told last time, and she said, “Nope, sorry, you have to pay.” She was incredibly rude and inconsiderate, and just kept shaking her head at me. Again, another instance of bad customer service. When a different vet tech came to get my dog, I told her what happened, and she said she would talk to the office manager and see what they could do. She didn’t come back out, and the same inconsiderate lady called me to check out and said I owed the money. I paid because I wanted my dog back, and then she claimed she was going to talk to the office manager.
My main frustration with Broadway Vet is the customer service and the money they try to pull from you. I understand that medications cost money, but the least they could do was be considerate when I said I couldn’t afford those medications and just wanted the exam. They need to be honest and more clear about costs for booster shots, because even the vet tech said others were confused. I won’t be going back due to the horrible customer service and unclear expectations. Read Less