The worst pet clinic ever. I’ve spent over $700 on two visits because my dog had swollen back legs and was vomiting ...the vet had him on pain pills and inflammatory meds then made us get X-rays and blood work done and reccommended that we put him on a water pill ...my dog almost died if I hadn’t taken him into West Valley Animl Clinic. When I called their office to tell them my dog has been diagnosed wrong and asked to talk to the vet, their receptionist Cathy hung up on me and refused to give me contact information for the owner or the director of the clinic. Read Less

We were quoted one price for a neuter over the phone and charged substantially, to the tune of $160 more, when we went to pick up our dog. Won't be going back. I've never heard of a neuter costing almost $500. Read Less

We moved here from Japan a few years ago, kind of hopped around vets for prices but never had a connection it was strictly business. With Pets First, it’s a friendly atmosphere and they have a connected groomer (we haven’t used yet) and pet supply/apparel attached. It’s nice to be able to pick up a treat on the way out, or a yummy pet odor eliminator candle (cool!). We have had the pleasure of visiting with all three doctors. They are great Veterinarians that we look forward going to for annual exams, vaccines, check-ups, and of course when the dogs aren’t so well. They care and along the way keep you educated, the best care for your dogs which help momma out! Thank you! Read Less

We, like all pet owners view our dog as a loved family member. Our dog was in pain and we visited Pets First. The staff were absolutely professional . Dr. Christopher was attentive, reassuring and kind. His style was comforting and caring. Having patients (animals)who cannot verbalize their issues requires a professional with great knowledge and intuition and Dr. Christopher filled the bill in spades. Also a tip of the hat to Amy (hope I got the name correct) she was great. Thanks to all of you! Dr.& Mrs. Drake. Read Less

While we have used Pets First for a number of years we continue to be disappointed by the cost as compared to the value received. There have been a number of times that we have had to return for the same Pet issue that was either not treated in a manner that took care of the problem or was just missed. We recently took our new pet in for a broken tooth only to have the vet immediately tell us we needed to go to a canine dental specialist, which wasn't the issue - this visit provided no tangible benefit took less than 3 minutes and yet they still wanted a $68 office visit. While we paid for the visit I would never have a client of mine come to the office just to be referred out and then charge them for doing nothing. This is not the first time we have been charged for a visit that provide no benefit or was a follow on because they were guessing at a treatment. It was a last visit, there are too many good vets in the valley to recommend Pets First. Read Less

Fantastic one stop shop for all your pet needs, grooming, food, treats, collars and medical treatment! The staff is extremely compassionate and very knowledgeable. One of Boise's finest local businesses. Read Less

Dr. McKown is very condescending. His demeanor leaves much to be desired, and if you are looking for a place where people are kind and helpful instead of belittling and rude, then this is not the place to go. I would think that the owner of a business would be much more aware of his public persona. Read Less

I used to takes my beloved Beagle to this clinic from approximately 1990-2004+/-. I even brought her here as my "doggy motel," when we would leave town. When we had to put her 'down to sleep;' they handled it all with love for her, and me. Even giving me her collar a week later; I wasn't thinking well at that moment. Now, I have our son's dog and my dog and I take them both over here. So far, they have been very good to me, and my furry 'babies'. I have not needed to used the "doggy motel," but I'm sure it's fine. I believe they love the animals they take in.Read Less

Thank you all very much for all you did for my cholie. I wish you all a very Merry Christmas and God bless you all. You are the best vet's in this town thank you thank you. Love how you really care about our pet's. Read Less

There isn't anywhere else I want to take my child then this pet clinic. they treat my baby like their own. They're all so kind. they are very knowledgeable. they are very accommodating in terms of getting things taken care of when you have to work etc... but most importantly they treat my dog as if she were their only child and they love her like I do. It is so important that when I take her there that they treat her well, I am confident that this carries over in the back room when she has to stay for something there isn't a better place you could take your pet for quality care Read Less

The doctors and staff arel extremely kind and compassionate people! They love animals as much as we do. We had to send our 13 yr old fur baby to the rainbow bridge back in February and not a day gies by that we don't think about him or the kindness shown by Dr McKown and his assistant that day. RIP Buzz <3 We will continue to take our fur babies to the wonderful people at Pets Firat Animal Clinic Read Less

My poor kitty got mauled by the neighborhood catzilla and got an infection at the base of his tail. When I was in panic more, trying to find somewhere that would take him in and check him out on the cheap, they called me back almost immediately and I had an appointment for him the same day. I'm so grateful to them, because my cat likes to get into a lot of scrapes. I'll definitely be taking him back here for future checkups.Read Less

I've been taking my dogs to Pets First since 1996 and they have always given my dogs the absolute best care. In all those years, they have also shown compassion and thoughtfulness towards me when my dog has passed away. Absolutely incredible staff! Read Less

We have been taking our furry family to Pets First for almost ten years. They've been very patient with helicopter parents. We were even had an invoice $120,000 for too many visits to the office in the same month. DJ hand-delivered the invoice to me (it was a great joke).Read Less

I have taken all of my dogs to Pets First for the last 14 years. From puppies to caring for very senior dogs with serious health issues, to having your pet stay for a few days, they are by far the most caring, compassionate office I have ever dealt with. They treat you and your pets like you are their family. When it comes time to make difficult life/death decisions they are there for you and will even make house calls. I can't say enough positive things about Pets First! Read Less

We have taken our 14+ year old lab mix to Pets First for many years. We've never had anything but wonderful and professional experiences with any of the vets that have treated her. As our beloved dog has aged, Dr. Ecklund has been very honest about medications that she needs or doesn't, so that we don't spend money unnecessarily. They've even suggested other places to obtain her drugs that are less expensive. They spend time on the floor talking to her and loving on her, not just a "hit and run" visit. I referred a co-worker to them who is extremely particular about the handling and care of her toy breed dog and she can't say enough great things about her experience at Pets First either. We can't imagine going anywhere else. Read Less

Wow, do I love these people. And so do my pets. I could not believe that anyone would have written a bad review. So I really needed to do this. I am not a review writer usually, but had to let others know about my experiences. I have been a client since 2006, and have been in their clinic no less than 20 times. I have never witnessed anything but professional behavior and know the high standard Pets First maintains. Many of the staff members have been there for many years. They do not seem to have a big turn over. That in itself says a lot. They have watched one of my dogs grow from a extremely underweight, parasite infested rescue puppy, to the wonderful 106 pound sweetheart she is to day. That was over 4 years ago. She thinks that going to see Uncle Mike (Dr. Michael McKown) and his staff, is Fun Time, and gets so excited when I pull up into the parking lot. Unfortunately she was born with the ability to run like the wind, with no breaks. At about six months old this condition caused her to break a toe in an unusual way. Being the rambunctious pup she was, the break would not heal. We had to visit the clinic every other day and have her foot/leg re-wrapped and inspected. A painful experience for her each time. The possibility of infection and worst case would be amputation of the toe and or bone infection that could move up her leg. It took some time but the bone finally healed correctly with the care we received. With in a week of having her cast permanently removed and having new found freedom to go even faster. She took a corner too fast and hit her back leg so hard against the corner of the house she required seven stitches. How many vets do you know that would offer a discount in this situation? I know, how amazing. I have been to a lot of animal hospitals in my lifetime and have never been treated as well as we are at Pets First. I recently moved 45 miles away from their location, but continue to choose them because of the fabulous care and service that we receive. It is comforting to me knowing that they really do care about the well being of my family members.Read Less