We have been taking our two dogs here for their shots the last couple of years, and for the most part, they do a good job with that. However, two days ago we had to make the hard decision to put our oldest dog down because he had cancer. We scheduled an appointment, and My wife, our two young boys, and myself all went in the room to comfort him and say our goodbyes. Everything was going as well as it could given the circumstances, until the vet came in the room with us. Previously we had worked with Dr. Pilcher, who was always great and seemed to care a lot about us and our dogs. But I can't say the same about Dr. Ludwig. She came in the room and the first thing she asked us was why we were putting our dog down, and in a way that made it seem like we had to explain ourselves because she had no idea. As a vet do you not check the dogs file to learn a little bit about what is going on? This was the same vet clinic that diagnosed our dog with the cancer months ago, so that information was in there. After we explained this all to her, she had us muzzle him because he was really scared and she was worried of him biting at her, which of course is understandable. He was only a 25 pound dog, so not really that big. But we put the muzzle on him no problem. But after she gave him a sedative to help him relax and calm down, we thought we would have a least a minute or two to remove the muzzle, pet him and say goodbye until she administered the fatal shot. Nope, after about 15 seconds she said, "Let's get this over with" and gives him the shot. Look I am sorry if you are busy and if we are an inconvenience, but please learn some compassion and realize people are losing animals they love and took care of for years. After talking to friends and family about our experience we realized this was not how other vets handle situations like this, and it makes us feel even worse. I am sorry, but we will not be coming back to this place, and it will not be a business we recommend. Read Less