Westvet Boise 24/7 Animal Emergency And Specialty Center

DO NOT GO HERE!!!! My family brings our family friend into this business with an emergency only to wait hours for help, they did nothing and ended up paying an outrageous bill! For nothing but taking her temperature! Service is horrible. It was late in the evening when we noticed she was very sick, West Vet apparently is the only Vet open after hours. Drove an hour just to get there, a facility full of people, no help. Ended up taking our beloved Friend home to watch her die. Read Less

My dog Oliver got spooked, ran, and got hit by a car on July 3rd. A Wonderful lady and her father rescued him after seeing him hit and took him to Westvet. They were so awesome. We waited hours to see him and went as often as we could to see him. They were a bit expensive, but worth their weight in gold. We are back home in CDA area and Oliver is doing very well. I wish we had a place like this over here. Thank you Westvet. Read Less

OMG you all ROCK there!! Words can’t describe what I’m feeling right now, other than your team saved my baby Balues life. Your staff is many and it is mighty too! Alexis to Stephanie(jersey girl) to the ER absolute specialist Dr. Andrea Oncken touché your staff is the best you too vet tech Sarah, any question concern and explanation of each procedure and pill to be taken was covered, explained and asked if there were any questions we had, were spot on Thank you ALL Patrick Moriarty and Balue The Moriarty’s are grateful☘️🥑 Read Less

My dog had a minor emergency, called and was asked to bring him in. All of the staff at the center was wonderful; positive and professional. The entire interaction was about 90 minutes including sedation and my dog no longer has a marrow bone stuck on his bottom jaw. Beware those round narrow bones, toss when the marrow is gone! Read Less

We took our little Yorkie to her regular vet for a routine dental cleaning. During preanesthetic blood work, the regular vet noticed a BIG problem and immediately referred us to West Vet. We were a “transfer” patient and the WV staff were patiently waiting for us when we got there. We were promptly taken to a private room and cared for by amazing staff. They took great care in making sure my girl was taken care of and took their time explaining the findings and testing proced...ure. Dr. D. Hume also called me personally and reiterated the treatment plan. A week later, we returned to see Dr. Arndt for a cardiac exam, which I found to be incredibly thorough and, again, well explained. Due to the medical issues we are faced with, we will be making WV our primary vet clinic without hesitation. I was extremely satisfied with our care and wouldn’t hesitate to refer my friends and family to WV for their pets’ needs. Thank you West Vet!! Bella loves you! Mehr anzeigen Read Less

My 14+ year old Pomeranian had been under the care of cardiologist Dr. Jason Arndt since we moved to Boise 5 months ago. She declined rapidly last week and we had to let her go on Sunday. Through it all, the benign and the tragic, Dr. Arndt has been unfailingly responsive, supportive, and trusted to navigate the best care for our much-loved dog. He consistently made himself available to us for questions and recommendations, and did everything within his purview to guide us informatively as Lily was nearing the end. With his help, we were confident we did everything we could for her and also saved her from suffering. We will be forever grateful to him and the staff of WestVet for their excellent service and compassion. Read Less

I'm glad I called around and settled with Westvet. I had to make one of the hardest choices in my life to put my fur baby to sleep after a long life and having trouble walking. They were compassionate and caring during the whole process. I went in the middle of the night as I work nights and didn't want the place busy to stress my dog out even more. They were very welcoming even at 3am.It's never an easy thing to do but they were calm and made it easier. I could barely talk from crying so much. Thanks Westvet for taking care of Romeo & my family. Read Less

The medical staff is amazing. They did an incredible job on my dogs broken leg and they were very communicative and courteous. However, the receptionists gave me a complex. Last year when I had to go there often due to my dogs surgery, the staff would engage in what looked like pretty candid criticism about my partner and I. It was only more suspected when they would treat both of us coldly but be sincere with other customers. I've racked my brain trying to figure out why this would happen, as we always paid on time and were punctual to all of our appointments. I let it go completely, but when I called the other day due to an incident with my dog a woman was again cold, condescending and refused to offer any advice. Maybe this is just my experience and I hardly ever write reviews on here but it happens EVERY TIME I come here or call. I've never dreaded going to a medical facility or any other out of fear that I would be shamed, made fun of, or dismissed. All of this said- Westvet will do an amazing job with your animal and I would highly recommend the surgeons. You might just have to chisel through some cold interactions first. Read Less

The staff at West Vet is phenomenal! The doctors and tech's listened patiently to my concerns and never made me feel rushed despite it being a very busy Saturday night. Because of their attentiveness, they were able to quickly pinpoint what was going on with my dog, something her own primary vet had failed to do. They treated her so gently and made a scary situation a bit more bearable for her and me! Couldn't have asked for a better team to get us through an emergency. Read Less

My dog was ran over a few weeks ago on a Saturday, I phoned my vet, the answering machine said after hour emergencies could be dealt with at WestVet. We went there where they took X-rays and said that she had a broken femur and didn’t know when the surgery could be performed that the surgeon does surgeries on the weekend sometimes. Well he didn’t in our case. I received a call on Monday that the surgeon couldn’t even do the surgery on Monday because they got busy with other s...urgeries, then of course the surgeon called and said that he didn’t feel she was stable enough for surgery because she was anemic and needed a blood transfusion, how can I say no with my dog drugged laying in their hospital? So FINALLY on Tuesday they did the surgery but I couldn’t get her until Thursday because they needed to monitor her. What? So financially initially they said on the high end it would be approximately $2,500.00. We paid $1,694.96 then while she was there waiting they raised the price to no more than another $2,000.00 which required another payment of half and the balance when we picked her up, so two payments of $1,800.00. When we picked her up they asked for another $1,200.00 on top of the $1,800.00 balance we agreed upon because we didn’t have a choice! Well we were understandably upset so the lady said, “well we did agree to the original price and you might’ve made a different decision if you’d known the price difference so just pay what we agreed upon.” Now after that whole disaster I’m getting a bill for $1,179.24! Really? You said my dog would most likely walk again! She still can’t and you can tell she can’t feel her leg! Do you think maybe if the surgery was done on Saturday night the surgery would’ve been successful? I’m pissed and sick over this! Malpractice and extortion all the way! Mehr anzeigen Read Less

WestVet saved my dog's life not once, but twice! They made the difference between having to say goodbye to my best friend and giving her a second chance at a long and healthy life. Their team of amazing surgeons saved my dog's life when she needed an emergency splenectomy. Then their team of compassionate and caring oncologists and technicians helped guide us through 6 months of intense chemotherapy to help destroy the lymphoma that had caused all our spleen issues in the first place. Yes, they are expensive, but when it comes to the love of your best friend, they're worth every damn dollar. I can't say enough good about the team at WestVet. When it comes to life and death decisions and making sure you're getting the absolute best care...I wouldn't go anywhere else. Read Less

Our 3 1/2 year old German Shepard was diagnosed with pannus earlier this year and I was very pleased to have such a caring, knowledgeable staff to help her humans understand her conditions. Dr. Breaux and veterinarian technicians were able to explain her condition and treatment plan so thoroughly to us during our initial appointment. Our dog has responded well to the medicine prescribed and we appreciate the attention given to her during her re-checks. WestVet is also affordable (for our dog's condition) and have made it easy to schedule appointments, flexible to a working schedule. Many thanks for all you do for our pets in the Valley! Read Less

We had to make the difficult decision to put our sweet Bailey down on a Sunday night. Westvet was so good to our beloved doggie. The kindness and patience they gave us was incredible. It is never easy to go through that but every person we encountered here was genuine, understanding and helped us make peace. The experience with westvet was amazing. Worth every dollar. Thank you westvet! Read Less

Took a stray in tonight after wondering around my neighborhood trying to find the owners. This is the closest 24 hour vet to my house and I looked up there site and didn’t see anywhere where the wouldnt take in a lost dog. Once we got there we were greated by a front desk agent who shuffled us into an intake area to check for a chip. It was then she told us they wouldn’t take the dog. When I expressed that I couldn’t take the dog home because he tried to fight my dog, she rol...led her eyes not once but twice. Then tried to say they aren’t a humane society. I get that, however your job is to help animals. Not once did she offer any other solution to help us. She just stromed off to talk to the doctor. We were then told they do take strays and we’re provided an intake form by another agent. Just based off of this experience I will never be back. I get they deal with tough situations however this experience was super unprofessional and just put a bad taste in my mouth. Mehr anzeigen Read Less

My poor 12 year old pup was suffering terribly from old age and having heart attacks. I had no money and no where to turn to help him be put out of his misery. A friend called this office and they welcomed us to come bring him in. After seeing the suffering he was enduring they offered to have him put down at no cost. Now I hated to do this but watching him hurt was far more painful and unbearable than words can express. The staff was patient understanding professional and caring. They helped me give him peace and that was priceless. Thanks to all that helped! Read Less

Back in December, our black lab, Zoë seemed to be experiencing some trouble breathing. We took her into our regular vet, Intermountain Pet Hospital. They did an X-ray and determined that her chest cavity was filled with fluid, causing pressure to be applied to her lungs. They narrowed the diagnosis down to two things, and told us that they were ill-prepared to handle either scenario so we were referred to WestVet. We rushed Zoë across town to WestVet, and the emergency team ...immediately took her back to get her some much needed oxygen and drain the fluid from her chest. They determined she had a form of cancer, and referred us to the oncology team, so that we could figure out the prognosis and our options. For the last three months, Dr. Hume and her team worked with us, explaining everything each step of the way, with honesty and compassion, even checking up on her almost daily while she struggled the most. Unfortunately, Zoë took an unexpected turn for the worse this week and passed quickly at home, but even after that heart breaking event, Dr. Hume reached out to us with compassion. We are forever grateful for the help, love and kindness she showed our family and our Zoë, and wouldn’t hesitate to bring our pets there in the future, despite the long distance drive from our home. Many, many thanks to Dr. Brandt, Dr. Hume and their teams (with special love to technician Brooke). They made a very difficult time more hopeful and comfortable for our sweet girl, and gave us three more months with her. Mehr anzeigen Read Less

Our sweet boy, Gunner, had a therapy session on the water treadmill yesterday. April was so wonderful to Gunner. After the session, she showed us videos of Gunner on the treadmill. I asked April to email them to us if she could. April emailed the videos to me last night, well after she had left the office for the day. We are so grateful to April for using her personal time to get the videos to us, so we could share Gunner's progress with friends and family. Thank you April, for being so kind to Gunner, and for thinking of us after hours! Read Less

When my dog passed away I took her to Westvet to have her cremated. She was in my family for 11 yrs. and meant the world to me and having the staff handle her the way that they did was such a relief and very helpful. They were entirely empathetic and caring. They brought out a clean & comfortable stretcher for her to get from my truck to their facility which l was not expecting. As she was already passed it obviously was not entirely needed, but the attention to detail was greatly appreciated and definitely put me more at ease as I knew she was in great hands. The results were also just as amazing. I now have a lasting momento of my best friend I will have forever and I am more than grateful and would recommend them to anyone. Read Less

I had a consult with Dr Sean Murphy yesterday to talk about some preventative surgery for my dog. I thought he was great! He seemed to really have the best interest of my dog in mind and even pulled up research to ensure his opinion matched what other professionals thought. He took the time we needed to have a good conversation about what we should or should not do with my dog. I would totally recommend him to anyone! Read Less

Westvet went above and beyond our expectations! We had to make a late night ER visit with our very sick 13 year old golden retriever. The staff was very kind and compassionate and professional. Dr. Fitzgerald was wonderful! She was compassionate, but gave us straightforward information. We didn't feel pressured at all and appreciate that they gave us the opportunity to make choices right for us. And we left with a bill much lower than I had expected. Unfortunately, it wasn't good news for us and our good boy went downhill quickly. We were faced with saying goodbye without as much time to plan as we had anticipated. While we didn't want to have our final moments in a vet hospital, that was the choice we had to make and now I'm glad it happened that way. Westvet gave us comfort and compassion we never expected. They took us quickly back to their comfort room, which was warm and homey. We were able to spend as much time as we needed saying goodbye to our beloved boy and he was so peaceful and relaxed at the end. We couldn't have asked for better care in such a difficult time and we truly appreciate everyone at Westvet! Read Less

Awesome Vet! Cannot say enough about the exceptional care,  competence and professionalism of this staff! As a truck driver,  my lil buddy got terribly sick and I had to leave him for care and treatment,  which tore my heart out to have to leave him.  My lil man was in their care for 9 days.  Almost every day I received an email and a phone call and pics of my lil guy on how he was doing.  This was exceptional! Getting pics made me feel not so far away.  This meant the world to me. Above all,  they nursed my lil doggie back to health and he is doing great!  Hands down,  a Top Notch facility!  My deepest thanks. Read Less

My husband and I were en route from Oregon to Yellowstone when our dog got sick. After calling multiple clinics in the area (who couldn't get us in for a day or more), we ended up here, and I am so glad we did! The woman who assisted the doctor, Yasmin, was incredibly nice and thorough. They were able to fit us in quickly, had lab results within 2 hours, were reasonably priced, and got us back on the road with all the prescriptions needed. Thank you Westvet!! Read Less

TOTAL SCAM!!!! If you love your pet you will stay far away from this awful place. I woke up to my beloved furry daughter having seizures one morning and called ahead to let them know we were coming. The moment we walked in the door they waved a paper in my face saying I "Had to sign it" basically giving them permission to charge me $300-$500 upfront. I declined and requested to see the vet first. The entire time I was there they tried getting more money out of me. Proposing a $2000 "treatment plan" to hook her up to machines for 24 hours. 2 hours later of trying to get more money from me they sent me out the door bawling with my nearly dead dog saying they don't know what's wrong with her. They should have told me she was too far gone and let me spend those last few hours with her instead of trying to squeeze money from my purse. This place takes advantage of people in their desperate time of need to make a profit. We took my baby straight to the Humane Society and immediately were taken into a room with the vet where she comforted me and said it's best not to let an animal seize to death. (Which is EXACTLY what WestVet was doing to my dog) so we had her put to sleep immediately. They didn't even charge me for the euthanasia because of how distraught I was. I'm glad we ended her last few minutes in a decent caring facility and not at that horrible WestVet which should be shut down! Read Less

Every single one of the staff - reception, assistants, doctors, billing - every one was very pleasant, professional and sympathetic to our situation. I believe every individual we met at West Valley truly cares about the animals they care for. I believe our pet received the best possible care. Our Pomeranian came in with seizures and brain inflammation. If not treated correctly she could have died. Less than two weeks after bringing her in to West Vet, she is on regulated medication and happily running around the yard and up and down the stairs! We are so grateful. Read Less

Dr Labelle at West Vet is wonderful. She is excellent at clearly explaining what is going on with my dogs vision issues. She gives options to you for treatment and is helpful in guiding you to the best decision. In this case my dog is very old and she was sympathetic and supportive in the difficult decisions I am making at this time. Read Less

This is as close to a human hospital for your pet that you will find in this area. The entire staff is great. Dr Murphy has helped us through a half a dozen surgeries over the years and I never lose sleep over whether my best friend is in the best hands available when I bring them here. It's not for every sniffle because it's pretty expensive but if your pet has a osteo injury or needs a major surgery there's nowhere else I would recommend. Read Less

Took my 7 week old puppy in. She had fallen off the bed and broke her leg.  The front desk clerk was rude and only worried about getting my money.  The Dr. Wanted to perform surgery, to the tune of $1,700!  No sympathy or concern for my puppy, just money hungry it appeared.  Finally met with a second vet, who happened to be the owner.  He was the only reason I gave this place 2 stars.  He was kind, explained all my options, and recommended a cast instead of surgery. I will only return to this vet clinic if it's a dire after hours emergency.  And if you end up here with your pet, bring plenty of cash, as it appears they are more concerned with dollars than they are with healing animals. Read Less

I know That it seems that this place is too expensive and or that they do not care.. but if you feel that then it may just be frustration because of your pets condition, They treated puddles with the ut most respect and care.. and they were always patient and understanding with me and my puddles. i had to put my beloved puddles down this morning, and i am so sad to see her go, but i am so happy that this animal hospital took so much time and had so much respect for me and my Pet! Thank you so much for being there. it has to be hard. but without you we would have nothing. Thank you. Al Loose. Read Less

I took my pug in as a walk-in yesterday, as he had hurt his leg. Every single person from the amazing ladies at reception, to the vet tech and doctors were so amazing and sweet. Despite my pug barking at absolutely everyone, and not being the most cooperative with getting his vitals and bloodwork done, everyone was so patient and understanding. My baby seems to already be feeling a bit better today. Thank you so much for putting a very stressed and worried pug mommy's mind at ease, and for giving such loving care to my Titus. Read Less

We recently needed to part with our beloved Kami. The visit was so comforting and the doctor so kind and loving. Thee entire process was done with love and understanding and made her passing easier. I highly recommend this clinic for all of your pet needs. Read Less

I have to admit I am very disappointed in this place. I took my cat in two weeks ago for an emergency injury. After sometime and a few conversations I was given an estimate of  $2500.  Not to save the cat mind you,that was just for an x-ray and24hours of care, to see if surgery was warranted.   They would not even discuss with me the costs of the procedure until I had agreed to their initial fees.  I ended up going to another vet and my total bill, after two successful surgeries was only $1600. Westvet is all about money. They do come highly recomended,even by the vet I chose to save my animal, however they make it impossible to care for your animals with what they charge Read Less

I highly recommend West Vet and Dr. Hume. I brought my beloved American Eskimo into West Vet last week. She wasn't walking and I thought it may be the end for her. It took two vets looking at her but sh was finally diagnosed and given the proper care. Dr. Hume was able to diagnose my dog and get her the proper medicine and care. She was up and walking after a few days. The team at West Vet was caring, helpful and kept us up-to-date during the entire process. Read Less

We recently had to euthanize our beloved Ozzy (15 yrs old ) They had a very nice room called the comfort room for us and Oz, we were able to hold him and love him in his final moments, stress free on Ozzy and us. We were able to sit with him as long as we needed to. Thank you all so much for making a very hard decision as peaceful as possible. Read Less

Last night I had a panic moment when I got home from work at another clinic & my Phillip kitty was stumbling around and one of his eyes was dialated and the other was not. You all took great care of him and I'm happy we have such an amazing emergency facility to take care of sick babies in the middle of the night when their mommies panic! Thank you to Dr Walker for reassuring me he would be fine and allowing me to follow up with the doctor I work for. I just needed to know that he would make it through the night & she definitely did that for me. Phillip is feeling a little better today & he is on the road to a hopeful recovery! Thank you West Vet! Read Less

Carrie Hume had been taking care of my beloved dog Leroy who was diagnosed with mast cell cancer. I am so thankful for the care and treatment he received. He was able to live almost 1.5 years after being diagnosed with the treatment Dr Hume recommended. We we never pressured to try certain treatreatments and she always supported our decision and said it was a good one. Yes it was costly but I would do it again, because I loved him so much and he had a great life. Also want to think Brooke she was great with him and I knew they were treating him with love. We moved in October and his new vet was just not the same I truly recommend west Vet! We lost Leroy on January 2nd that was a very sad day. Thank you West vet for the beautiful plant you sent us that was very much appreciated.Read Less

Finding the right vet for your pet is a matter of life and death. WestVet is incredible. After five horrible days, two other vets, and hundreds of dollars for people to do a few X-rays, prescribe a few random antibiotics and tell us, "I don't really know what's wrong," WestVet was finally able to figure out our pug likely has a blood clot in his lungs, and is bleeding. (We are trying not to wonder what would be if the first vets had paid more attention, including the other 24/7 Vet hospital in town.) He's been in an oxygen chamber two nights, and can't breathe outside of it yet. All we can do is wait a few more days and pray the medications work. We are grateful to WestVet, no matter the outcome. It's been like talking to true animal physicians and specialists who really know what they're doing, which is complicated with animals. They've provided valuable information about outcomes and risks, and helped us make good decisions for our dog. Yes, emergency vet care is expensive, but here it's actually worth it. Please put their number in your phone for emergencies. And please keep our little man in your heart. Read Less

Finding the right vet for your pet is a matter of life and death. WestVet is incredible. After five horrible days, two other vets, and hundreds of dollars for people to do a few X-rays, prescribe a few random antibiotics and tell us, "I don't really know what's wrong," WestVet was the ONE vet who was finally able to figure out our pug had a blood clot in his lungs. (We are trying not to wonder what would be if the first vets had paid more attention, including the other 24/7 Vet hospital in town.) Even suffering a stroke with the second clot, the team was able to save him... And gave him so much love. We are grateful to WestVet, no matter the long term outcome. It's been like talking to true animal physicians and specialists who really know what they're doing, which is complicated with animals. They've provided valuable information about outcomes and risks, and helped us make good decisions for our dog. Yes, emergency vet care is expensive, but here it's actually worth it. Please put their number in your phone for emergencies. Read Less

"I loved it" is a very awkward thing to say when talking about my particular experience with West Vet, but the 5 stars is deserved. Tonight my brother's dog died. He was a very old man and we'd been expecting this for a while, but it was still hard. Everyone at West Vet was kind and comforting. They put the dog's wellbeing first and our emotional strain immediately second. They treated us all with care and made saying goodbye a bit easier. We were able to leave knowing he was better off and his remains would be safely taken care of by them. Thank you, to all of you. What you did tonight was greatly appreciated. Read Less

I recently showed up late at night, as my dog was really lethargic, not eating & unable to hold his potty. Acute Stage 4 liver cancer sets in quick & was taking my beautiful 14 year old Sammy. My decision to let him go was met with great empathy & care. I got to hold my baby as he took his last breathe. They took great care of my boy.We opted for private cremation & were told his ashes would be returned to us in about 7 days. 3 days later they called for my pick up. My boy was presented in a lovely wooden boxed urn with a sweet name plate. I was very impressed & grateful for this service. Thank you. Read Less

My dog, Max, came in for continuation of his lymphoma treatment this summer. We moved to Boise from the Bay Area halfway through treatment, and the staff at WestVet were INSANELY helpful. I was so afraid to disrupt his treatment, and to try and find a quality facility. But they were fantastic. They talked us through pricing and care options without any judgment about our financial situation, and best of all, Max adores their staff (particularly Brooke and Dr. Hume).Read Less

Absolutely the best vets in the Treasure/Magic Valleys.  Our Biewer Yorkie had symptoms of a liver shunt and we took him to WestVet for a CT Scan and possible biopsy or surgery.  After they had done the CT scan, Dr Murphy called us from the OR to tell us there was no shunt and he did not recommend going any further with even a biopsy.  That is the epitome of caring for your pet.I highly recommend WestVet for your pet care.Marshall & Deanna Poe Read Less

These guys are out of control good and their facility is amazing. I am both grateful and annoyed that my dog has access to better health care than I do. She ate the better part of a shoe. Long story short, she had to have surgery and to say that the care WestVet provided her was great would be an understatement. I'm not going to list the names of the people that helped us. For one there were plenty of people involved and I don't recall everyone's names, and two I don't think it's necessary. Everyone involved was so awesome that I hope the entire office is proud of the experience they are able to deliver. Read Less

I will never be more thankful for the care that the entire staff has had for two of my dogs! After Dr. Breaux fixed my Saint Charlie after a failed surgery elsewhere, Dr. Chandler helped remove a piece of bone fragment out my girl Lily's elbow, if it weren't for the care the entire staff had for us and the understanding of our financial situation I would not have the two healthy pups I have now! Thank you guys a million! Read Less

They are the best! 1 year ago my dog was sick at 4am, I didn't have a ton of money so they gave me options. I tried the easy route first but he didn't get better so the next day I brought him back they gave me more options, I chose to xray him... Found he had swallowed a ball. They gave me a full write up of cost. It wasn't cheap but no vet is for a 110lbs dog to have surgery.. It ended up not costing as much as quoted and within 24 hours was refunded the difference. They are very honest and great! Took my dog back last night for broken nail and they remembered him! I feel 100% confident in this place and will continue to go there. Read Less

We consider ourselves lucky to be in the care of Dr. Hume and Brooke and everyone at West Vet. Abby, my cat, and I were grateful for the compassion and patience of the team working on drawing blood. They were nice to Abby even though she doesn't always demonstrate the same courtesy. They are lifesavers, in the most literal sense! We are so grateful! Read Less

Expensive but worth it! If you have an pet emergency, this is the place to go! Also they have board certified surgeons that are very talented. Dr. Chandler has operated on both of my dogs and has done an amazing job. They are running and playing again!! The staff is very friendly and on top of everything, plus you can tell they really love animals! Read Less

My friend and I brought her cat in with a broken tooth, as soon as we walked in the staff asked about her cats health and you could tell they genuinely cared about her. Our wait was very short. The nurse was Extremely kind and patient, helped calm the cat and was extraordinarily gentle with her. The vet saw us only 10 minutes later and checked the cat, being extra gentle and calming down the cat. She diagnosed her quickly and put the cat under Zero stress. My friend decided to have her cat stay the night before surgery. The nurse was patient and asked my friend if she needed any more time with her cat before taking her to the back for an overnight stay. In all of my years of living here I have never come across such an efficient and caring staff. Thank you for helping my friend's cat! You are all wonderful! Read Less

WestVet has always been our emergency go to place, and has always taken care of our babies with the very best of care. Last week we had to bring our Dobie Daphne in, and unfortunately her heart just wasn't strong enough to keep her going any longer, however, WestVet made her as comfortable as possible and did all they could do. I will always be grateful for this. Then we rescued Emily, Dobie/German Shpd mix 3 mo. old, and she had a very bad case of kennel cough, so off to WestVet we went. After treatment and an overnight stay, she came home a very much better puppy and noticeably on the mend. Dr. Cope and Tanner and the Night crew and everyone else at WestVet are nothing but the best, and I will forever be thankful for your tender loving care with my babies. Thank you so much, Heather Morris Read Less

So great-- they have saved both of my dogs in the most terrifying and uncertain situations. They are expensive, that is for sure, but they have the best vets in the city and are always honest with you-- even when the truth hurts! Read Less

The staff at WestVet are caring people who go above and beyond in a families time of need. Recently, our Great Dane lost his battle with cancer and we had to euthanize him. Losing a family member was terrible but the staff was caring and allowed us to take all the time we needed before and after the procedure. This was our second visit to the facility, the first was with our ferret but the care and compassion was present during both trips. Quality facility! Read Less

I came to these people in a time of crisis. I had a very sick pet and virtually no other options. I told them my pay schedule and how much to take out when and they were all smiles and agreed. Then I lost my house and my job and informed them I would pay what I could when I could. That's when they turned mean. I think it ended up in collections for a small sum. Which I paid off. That was 5 years ago. Fast forward to today and having taken in my best friends therapy dog for parvo treatment upon recommendation of our family vet, I was an emotional wreck, and mistakenly put myself down as the owner. They made it very clear without words that they would not treat her unless we paid the $1300 bill upfront, which is funny because I don't know of any other urgent care treatment place that requires payment before treatment. We took out loans, took out new credit cards, applied for care credit. We realized the ownership mistake the next day and went to correct it, after I had spoken on the phone with them regarding billing and told them that we would have the money Monday or Tuesday at the latest and fully intended to pay them. They turned around and told my best friend that we would have all the money when we picked her up Monday and made it very clear they were ending her treatment because they had left a bad review. I'm genuinely afraid that we're going to get her home and that she'll get worse. Based on other reviews I've seen we've people said they let animals die if the owners can't afford treatment. I'll be recommending to my vet that they send their patients elsewhere for urgent care because the stark difference between a vet that cares and a vet that cares about money is something no one should experience. Don't get me wrong, there are some amazing people working here that genuinely care about the animals, but the overall experience left a bad taste in my mouth. Read Less

I just got chewed out by the vet because they don't trust my roommate who had to bring my dog there by recommendation from our family vet. He accidentally put himself down as the owner of my therapy dog and they are forcing me to pay my entire $1300 bill upfront because 5 years ago, he wrote a bad check. I had nothing to do with that experience. The vet even told me that they are treating me differently because of it. Also, my husband left a bad review and they chewed me out for that. If you don't want bad reviews, don't let people review you. I will never bring my animals back to these greedy, two faced jerks. Read Less

DO NOT TAKE YOUR PET HERE. It is a financial death sentence. They perform a bunch of unnecessary tests and treatments without consent of the owner, or explaining what the pet needs. And they refuse to set up payment plans. They are in it for the money, and not to help animals. The current estimate on my dog's care is above $2000. I was approved for a $500 care credit and they wanted the rest of the money up front, or else they were going to let my dog die. I had to take out two payday loans and a new credit card, and I still can't afford the care she needs. The best they can do is "too bad so sad". These people are garbage. Read Less

I was introduced here after meeting my fiance. Two of her (our) dogs have now had three TPLOs here, and several emergency visits when introducing our dogs. The staff is generally great, and the doctors are top notch. As far as I know, WestVet has the only board certified surgeons in the valley, and that means a lot to me. At one point, I had to run in there in only my underwear, in the snow, covered in blood, on Christmas Eve to have my dog stabilized and treated who was gushing blood from an artery. Not a judgement was made, and while they clearly aren't the most affordable in town, they are the best emergency and surgical clinic in town. Read Less

Best emergency care available. Yes it is pricey, but it is open 24/7 with many specialists.  I utilize WestVet when referred to a specialist (ophthalmologist) by my regular vet.  The staff was attentive and courteous.  They keep you informed of the cost of various treatments and offer alternatives as appropriate.  We have also used WestVet when are poodle was envenomated by a rattlesnake.One of the vets offers community education re: elder dogs.  Overall, a classy group of professionals. Read Less

Our 14 year old sheltie had experience two seizes. A trip to our vet at 5PM, he seemed to have recovered. At 8:30 PM, he had a second massive seizure, lasting nearly 10 minutes. By then he was semi conscious. No doubt had experienced severe damage. Considering his age, thought it best for him to have him euthanized. At West vet we were shuttled off into a room, there was no table on which to place him. We held him on out laps. Very long wait. Then he was take to have IV placed in leg for the procedure. Then he was brought back in to the room we were in. They laid him on the floor on a dirty blanked. After another long wait, some one came in and did not introduce herself, and administered the drug. We were mortified at how our sheltie was just laid out on the floor and how we were treated. I will never take another of our shelties to West Vet, nor would I recommend them to anyone. I would rate that 1/4 of a star. Read Less

Not impressed...  I have used many vets over the years and wasn't impressed with West Vet.   My dog had an injury and I was unable to go to my regular vet and was recommended to go to WestVet after hours.  As I got there I attempted to carry my dog in and was struggling to get to the door and the front desk assistant didn't even attempt to help me open the door as she watched me struggle through with my injured dog.  I waited for about 50mins with no luck seeing a vet.  There was no one else in the waiting room and for an "emergency" vet clinic I thought I'd get in within at least 1/2 hour...  Just to get in with a Vet it was going to cost me $89.00, with this customer service, I decided to take my chances elsewhere...After calling around we found a clinic that the Vet was willing to stay after hours and help my pet. Read Less

We took our animal to West Vet and she stayed there for 4 days. Tests after tests after tests and when they would call us for an update, or we would call them for an update it was different stories. We finally just picked her up at around 5 pm on the 4th day and she was supposed to have 7 different kind of pills per day and she only received 1 of the 7 by the vet for the day. We have had to force feed her along with forcing her pills down her throat at the house and she is drinking water when the vet told us she refuses to eat or drink. She has not thrown anything up either, I feel the vet did not do enough for the amount of money they charged us. They wanted to give her another test that would have been over $2,000 above the already $2,700 that we already paid even though if her test came out positive for her issue they already have her on meds that they would give her if it was positive. They also wanted to give her another ultra sound even though, she already had 2 there. RIDICULOUS! We will never go there again and will never talk to them about this issue again.Read Less

I unfortunately had to rush my kitten to WestVet on Tuesday evening after work. He had become hypoglycemic due to having diarrhea for 48 hours and vomiting for a time period less than 10 hours (the time I was at work, the vomiting started some time after I left in the morning and stopped prior to my arrival back at my home). I had to go to West Vet since it was 7pm and they were the only clinic in town open 24 hours.... Also, this was an emergency situation.From the moment I walked in, all staff members were very prompt and kind. They took Rupert to the back immediately for urgent care. His temperature had dropped so low they could not register it on their thermometer. After a terrifying 30 minutes or so, I was shown to a room and had an opportunity to have a conversation with Rupert's veterinarian. Dr. Lindberg was very comforting as I was sobbing the entire time we spoke. I opted to continue Rupert's care in order to give him an opportunity at life... I had previously found him in a dumpster, so I believe he is my responsibility to care for and to give him the best life possible.Of course care at West Vet was very expensive... However, they were able to revive my kitten which I feel is priceless. I also appreciated that I could call any time (really any time, they have staff there 24 hours to answer questions) and ask for an update on Rupert. They always took the time to speak with me and let me know his prognosis (I believe I called 4 times in a 20 hour period). Prior to leaving Rupert for the evening, they gave me the opportunity to go in back to say goodnight to him. He was under a blanket with numerous surgical gloves filled with warm water surrounding him and a dextrose catheter drip to increase his blood sugar. It was very scary for me to see him so sedated (without an sedation) but it was excellent to see first hand the care they were giving him. He had two vet techs assigned to him when his vitals were so low and they were still trying to figure out what was wrong with him and what his treatment plan would be. They were focusing on the things they could control. Which gave me peace of mind. When I went to pick Rupert up, Brandy (the vet tech who cared for Rupert on his final day there) took plenty of time to review his medical care he received there and continued care for when I took him home. She also gave me a few extra cans of kitten food to ensure I wouldn't have to worry about going to the store right after picking up poor Rupert.Also, upon check out, I did receive a small refund back on my credit card from the deposit I had placed the previous evening. That was a nice little treat instead of having to pay more.To sum up this review, I am happy to give WestVet a 5 star review because of their customer AND patient care. I hope I don't have to take Rupert back to WestVet for any urgent care... But two of his vet technicians asked me to bring him back so they could see him grow up. I am beyond happy to share Rupert's progress with the individuals who saved his life. Read Less

We were referred to a specialist, Dr. Hume, by our dog's veterinarian.  I found the facility to be extremely clean and well organized. The staff is friendly and knowledgeable. Dr. Hume is professional, friendly, and empathetic. In addition to his knowledge about our pup's condition, he didn't suggest extreme measures or unnecessary tests. He gave us simpler options with fewer side effects and really listened to our concerns. This is our first visit to WestVet, so our dog hasn't had any procedures, etc. But judging by our first impressions, I feel that we have a great place to go when we need a specialist's input. Read Less

Giving 1 star because I can't give Negative or NO Stars.We woke up to Jasper Howling this morning. He has a urinary blockage that was deemed an emergency by an "Emergency Vet" who refused to treat him because we could not give them $1700 bucks upfront (had the same procedure done on a previous cat at a different emergency vet (on Cole Rd) for 800 bucks a few years back, so I know how inflated that estimate was). After miscommunicating for a long while, I told them to give my my cat (actually, my husband told them because they overheard him telling me on the phone to get the hell out of there). I was sobbing because it was supposedly an emergency and they literally wasted almost 2 hours of my cat's time being vague about money and not effectively communicating.  I spent $113 for them to waste my and Jasper's time, but getting out of there was the best $113 I've spent in a while.I agreed to pay the $1700 they were asking for, but I asked to give them $300 upfront until a loan (she heard me on the phone - it was already a done deal though my husband's work - not like a maybe situation or anything) arrived (maybe a week), but... Money grubbing assholes wanted the balance in total before treating him. I can't believe the insensitivity! There are several other people in their reviews singing in this choir of discontent:************************WestVet is for people who just happen to have cash on hand and don't mind way overpaying knowing their money is more important than their pets.************************I just don't get it. Not only is WestVet charging a third more than what is normal for our area, but they wanted payment BEFORE doing a damned thing. Literally... They told me my cat was in a state of emergency and was going to die, then wasted almost 2 hours fumbling around asking me one question, then leaving for 15 minutes, then asking another, then leaving for 15 minutes, etc... Then just saying they couldn't do it because they needed to be paid right then.Seriously defunct operation they have going there.************************Recommendations for WestVet:************************1) Bring in the estimate the first time (so they don't have to leave for 15 minutes for that) and be prepared to know things and not have to leave to ask someone else how to answer each question.2) Understand what customers mean when they ask if we have to income-qualify for Care Credit (they said yes, so I thought we had to make under 46k (the normal level to income-qualify for any sort of special treatment)). Even if they knew what income qualifying meant and answered correctly (NO), they wouldn't have treated Jasper until I got on and off the phone with that credit company and they got paid, but I would have stayed and just gone that route. 3) Freaking treat the animal you say is going to die and worry about financials later - especially when the customer has already taken a loan out at their reputable place of business and can fax you documentation to that effect.4) Give a shit. I realize you are a business, but you are in the business of caring for animals and you clearly fail at that, caring only about your bottom line.I'm pissed at myself for not taking Jasper to the normal vet in the first place! Emergency or not, I will never step foot in WestVet again.I did get to overhear a guy who drives in from Sun Valley dressed like Don Johnson (no joke) for his 3 poodles (beautiful dogs, btw) (their preferred clientele, I'm sure) dictate unfriendly texts to his wife, whom he's divorcing, which was pretty entertaining. Read Less

I brought my Coco in  from out of state.   I was only in town for 2 weeks.   The staff went above and beyond to make sure she was taken care of.   We had to do blood tests every two days to monitor her for treatment of kidney failure.  Dr. Sandness was great.   Highly recommend WestVet. Read Less

We are traveling across country with our two golden retrievers. After eating dinner the night we arrived in Boise, our 6 yr old starting acting very strangely - foaming, crawling on the ground and trying unsuccessfully to vomit. His belly was rock hard. We were very scared for him and googled 24 hour vets. Thank God we found West Vet and we were only 15 mins away. They diagnosed him with GDV or "bloat" and within the hour, they had our poor pup in the OR performing life saving surgery to flip his stomach back around. The staff has all been incredible. The techs and doctors moved quickly and efficiently but also managed to take the time to explain everything to us and made sure all of our questions were answered. We are so soThankful to have found them! Dr. Brouman was wonderful. Read Less

To Dr. Curtis and the evening Staff Thank you for taking such good care of Teddy when he came in for emergency care on the evening of March 14. Your exceptional skills and care made all the difference in Teddy's recovery. Thank You! Read Less

Words cannot express the gratitude we feel for the care you've given Willow. She thanks you for letting me back to stay with her as much as you let me!! Your coffee and tea were great too! Your sofa in room #7 was very nice and everyones smiles and support went above and beyond! From the bottom of my our hearts. We thank you!! Read Less

We cannot express our gratitude for the excellent care and personal attention given to us and Russell throughout his stay with you. It is such a great asset to our community to have an animal care facility of this caliber. A sincere thank you to the doctors, Techs and staff for all of your dedication, kindness and support. Read Less