Spring Hill Veterinary Clinic

I have a shelter that deals in senior cats. I find the vets, techs and front desk staff to be knowledgeable, accomidating and compasionate. They always do everything they can to make my numerous visits as quick and easy as possible. Prices are more then reasonable. I cannot praise them highly enough. Read Less

We took our new puppy here and as a first time dog owner I had a lot of questions. They took the time to answer every question and provided a lot of guidance and advice. The staff are very kind and genuinely care about your pet. I would highly recommend this vet to anyone! We have found our forever vet! Read Less

I am coming to you from Dundee Animal Hospital, after 11 years with them they treated my dying senior kitty like a transaction making me prepay before they would humanly send him to rainbow bridge. To them the most important thing was making sure my credit card went through first, and sales receipt signed before helping my boy who was suffering in pain. No one should have that as the last memories of their cherished pet. Their loss is your gain. I brought my Bella in to ...you today, had a wonderful experience with all of the staff. Everyone was friendly, my pet was treated with kindness, and compassion. She had a dental done, came home in great shape, ate right away, and is comfortably resting. I was kept updated on her status after surgery, and the vet even talked to me personally on the phone because she wouldn't be there when I picked up Bella, but she wanted to make sure I didn't have any concerns before my kitty came home. Prices were also reasonable. I have two other kitties that you have now earned my business for. Thank you, and thank Janet of Cinderellas Hope (without her I wouldn't know about you guys. I used to help her as a volunteer and foster ). See More Read Less

I've been going to SpringHill for a long time. It started with my sister going their with her dog, then I started driving in from 30-45 min away to being my dog... since then both me & my sister have lost those dogs due to illnesses & we now bring our current dogs there! I would never think of going anywhere else. It is family owned & most of the employees are members of that family. They treat everyone like they are part of that family! They definitely care about the anim...als that they treat & those animals owners. I feel comfortable trusting them to treat my dog. Not only do they caring & efficient when they treat issues, on more than one occasion they have squeezed me in to take a look at my dog on an emergency basis. They were also very comforting when we have had to put our dogs down... In addition, they are always great at follow up by calling to see how the dog is doing. I would recommend this place to everyone! See More Read Less

I should have read the Yelp reviews because I guess I was expecting something extraordinary... We currently take our 3 animals to Spring Hill Clinic in Carpentersville, and each check up was $64.50, even for our chinchilla which does not require any shots etc. Just for a general check up. The emergency vet in East Dundee was only $15 more for an emergency visit when our cat got a UTI... Read Less

I had such a wonderful experience here today! Everyone was super friendly and super loving to all the animals that were there for their visits. I appreciated the way they treated and handled my cat Boo with tender love and care. They were super informative, more so than any other veterinarian office I have been to. There were no surprises when it came down to the cost of everything and they even printed me out a $15 coupon!! I normally don't even post yelp reviews, but I felt so good about this place I felt the need to! Read Less

I am new to the area and just became a furmomma, looking for a vet for my dog. When i first called to set up the appointment they were so understanding and helpful. So even just the phone call I was eager to get my dog in. When I brought Maisy in it was like I walked into a family gathering. the entire staff was so helpful and was welcoming Maisy to the office. She often is timid at first but she was so happy. Everyone made her first visit wonderful. She now unfortunately has to go back for surgery and I would be nervous but I know she is in the absolute best care ever. Absolutely incredible office. Read Less

Best vet! My dog had a cyst on her paw that they removed. She didn't seem to be in a lot of pain and was back to her normal self in no time. Another vet had told me that it was an infection. Could only imagine what would have happened if I hadn't brought her to the wonderful people at Springhill Vet. Read Less

Nicest doctors and nicest staff. They genuinely care about your pet. Our dog has kind of a special case and the doctor and staff are going above and beyond go learn about her history and to help get her through this. Read Less

My wife and I recently lost our dog to bone cancer....Dr Amy and the staff were beyond comforting and compassionate and made a very emotional evening somewhat better . We are very grateful to them for that Read Less

I made an appointment at Spring Hill when my sons gecko was ill. I was surprised to find they were right down the street and saw reptiles. They got us in quickly and treated us amazing. A few days later I brought one of our dogs in for his annual exam and again was beyond pleased. Their pricing is great, every single staff member is wonderful. I received my dogs test results back in record time. Spring Hill will be our new vet for all of our critters. Amazing place and amazing people who actually care about every single animal you bring in. They actually thanked me for bringing my pets in to be treated by them! Read Less

Some of these negative reviews are false false false. From judging medical equipment all the way to spending money, even as petty as physical location complaints. It's a medical office,be prepared to wait. It's medicine, it's expensive. To say there's unprofessional attitudes is crazy. Been going here for almost 10 years. Zero issues. Healthy pets Read Less

This clinic is one of the best that i have ever been to. I was a new customer to them when i had to bring in my reptile and they were great at getting me in as soon as possible. The staff is amazing all around. They did everything they could for me and my pet and their pricing was great. I was super surprised to get a condolences card from them when they only saw me two times. If i lived closer they would be my full time vet. Sorry it took me so long to write this but i highly recommend this clinic! Read Less

Extremely rude customer service . I booked my dog and cats  appointment with a nurse for 11.30 and when I get there at 11.30 . This old lady with brown hair looks up and down at me and asks if I need something . I was thinking to myself I have a dog and a cat and I'm at a veterinary clinic ...what could I possibly want . I tell her I have a appointment and she says "oh are you the one with two animals at 11? "Your appointment has passed and then I tell her a nurse already booked my appointment at 11.30 . She then tells me " Oh well your five minutes late , there's no point now" . I'm like seriously ? That didn't even make any sense ! I am furious at this point and I leave . I wait till Monday to call the owner "Dr. Carter " . I explain to the nurse on the phone why I'm calling , she brings I'm Dr.Carter. He tells me " I don't want to work with you . Bye" . I can't believe a Doctor reacted this way ! Before knowing the customers side he acts in such a rude way . I can't believe what I went through . Please anyone do not go to this place ! They are extremely rude and very unprofessional . I can't imagine how they would treat the pets and animals brought there . Read Less

I was referred to Spring Hill Veterinary Clinic by my usual vet, Algonquin Animal Clinic, when my bird had a bad injury and the vet was caring for an animal in emergency surgery and couldn't see my bird.  After examining my bird, Dr. Redeker determined that he couldn't do anything for her and that "it didn't look good." He had his staff call around to 24 hour vet practices that specialize in birds to see if anyone could see my bird ASAP.   They were able to get us in at a 24 hour bird E/R in Elmwood Park.I was expecting a bill, and they told me there was no charge because they couldn't do anything and had to refer me elsewhere for care.  I thought this was fantastic, and I really appreciated the care and courtesy shown to me (and my bird) by Dr. Redeker and his wonderful, caring staff. Read Less

There are different Vets in this clinic. I found that the owner was very unfriendly. His daughter who is a vet as well on the other hand was awesome.  The front desk personal is a hit or miss. Their prices are ridiculously high. Read Less

The most caring people you will ever meet. I interned there for school and didn't want to leave that group of people. I switched my doggy over to them because I got to see first hand that they treat all of the animals they care for as if they are their own. I trust each and every one of them with my old ladies life- Dr. Redeker, Dr. Erin, Adam, Jeremy, Sara, Terry, Jordan, Marla, Alex and Karen are the most amazing group of people. Thanks guys :). Read Less

Extremely overpriced and always wanted to conduct a ton of tests on my dog, which my new vet says may not have been even necessary.  When my old vet looked at my dog's file he even questioned why one test was done!  He ordered it!  My bills were always $100 plus, and since my switch I have already saved hundreds of dollars! Read Less

My doggie goes here....my last dog went there as well, but unfortunately she had to be put to sleep (Lymphoma). They sent a condolence card which I still have, so sweet of them! Every now and again I have to wait, but that happens at any vet. Just don't schedule on a Friday, especially before a holiday. I waited an hour the Friday before Christmas last year, Was not amusing at all, especially with a packed house. Usually though I can get seen within a few minutes of checking in. They are kind, thorough and professional. They are a bit more expensive but they are convenient to me, and always make me and my Jessie feel at home. Read Less

We just got our rescue pet and this place was on the list to go to to get our free exam. So I figured we'd go and this would be our new vet. Nice and close to home! I didn't mind that it wasn't state of the art, it had a old-town rustic feel. I showed up 10 minutes early because I knew I would probably have to fill out forms.  Any one else find it strange that a vets office not only asks for all my personal info, work etc. drivers license number but bank and checking account number???  If they have such a problem with people paying, only accept cash or credit. I don't know, I found this off putting and didn't give them that info.Long story short I waited 20 minutes after my appointment time. Went up to the counter to find out how much longer, waited another 5 minutes for her to acknowledge me at all and when that didn't happen, I just left. Funny thing is the receptionist and vet assistant watched me walk out and still never acknowledged me. I guess they don't need new business. They called me twice to remind me of my appointment and tell me they will only accept cash (I thought this was a free exam) and then never had the courtesy to call me to tell me they were running at least 25 minutes behind. Read Less

Dr. Redeker & his staff are top notch! When my cat Kizmet was diagnosed last year with Kidney failure I knew we were in the best hands!  No need to refer me out to "Specialty" clinic. They do all her labs & testing right on site. I have the results & plan of action before we leave. Dr. Redeker is extremely through & always takes the time to talk with his clients. Kizmet can be a bit cranky & HATES getting her blood draw but the staff is extra patient & cautious with her. They are a very knowledgeable & compassionate clinic. They are state of the art but still have the family practice atmosphere. Read Less

I have used this vet for the past 10 or so years.  I would not go to any other (which I have before because of where I was located) vet for my beloved pets.  The office staff are always very friendly with both my dog/cat and myself.  They remember my animals by name and always comment on them and ask how they are, etc.  The Dr. is so professional and genuinely cares for the pets, as you can tell by his expansive knowledge and information he gives you in regards to your pet.  He also does house calls for when we had to put an old dog down due to a tumor on her leg.  I have also used his son's services for house sitting my dog/cat and he is very professional and flexible to watch my animals.  I wouldn't trust anyone else when I have to leave them.  Overall, I would highly recommend this vet for all your pet care needs. Read Less

I cannot believe the stupid review given by "Mai T."  My family, as well as many others, have been here multiple times over the years. The ONE time we saw feces on the walkway outside, a clinic staff member was in the process of picking it up. The Dr. and his staff are completely professional, as well as very knowledgeable and caring. They spend as much time as you need for them to answer all of your questions. They will even take care of injured and sick wildlife that you bring in, for NO CHARGE. The building and office are not at all "run down and old" but were attractive, modern, well maintained, and not at all difficult to drive into from the traffic, as "Mai T" claimed. Their receptionists are usually busy, but don't leave you waiting for long at all. Mai T. seems disturbed that it is owned by the vet and his daughter, who was out on maternity leave, so that he was ALONE (not)! God forbid, how dare his pregnant daughter leave!!!  Better family owned, than some cold, uncaring chain. Mai T. says her puppy was examined with the vet's "old school tools." What the hell is she talking about? What kind of tools are necessary to look over a new puppy? How does she even know what kind of tools a vet uses? Also, neither the tools nor the examining rooms are unsanitary. Don't believe her, she's obviously a total ditz and has some major issues I don't care to know about! Get a life, Mai T! Read Less

I made my first puppy purchase last summer and we were advised to take her here, Spring Hill Veterinary Clinic, by the people that sold me my puppy.It was not easy to spot this building as you would have to turn into it right after a light. You would literally have one car space from the light and traffic wasn't nice either.  When I was walking in, I noticed that there were animal feces left and right on the pathway leading into the building as well as on the lawn surrounding the pathway.Upon entering the Clinic, I noticed that everything within the office was very rundown and "old".  I wouldn't trust any doctor using those tools on me, that's for sure.  As I'm sitting in the waiting, the receptionist was horrible. She was sitting there eating some chips and tell me to "hold on, I'll be right with you" but clearly, she's not busy with work.  She finally gets me when the Doc was ready to see me and I walk in to see a Vet Tech instead.  She seemed as if she was just right out of college...(possibly high school)...and just grabs my pup and "hugs" her.  Then she tells me the doctor he will be right in.  I found out that the Doc and his daughter owns the Clinic and the daughter was out on maternity leave...so it was just him, ALONE. I waited for about 25 minutes until he approached the room.  He then uses his old school tools in performing basic check-ups on the pup.  His assistant was a sight for sore eyes.  The assistant had some big sores on his face that made me not want to look at him. (i'm sad, i know but you would have said the same!) He does wan he needed to do and that was it.  He didn't explain anything else to me nor were the tools he used on the pup even seem sanitary.  WHen I'm at the DOctor's office, doesn't matter if it's for me or my pet(s), but I would like to know what's going on.  I don't think anyone likes to pay medical bills if they don't understand where their money is going, wouldn't you agree?If you stay tuned to my page, you will see that I have found the PERFECT Veterinary Clinic that I advise everyone to go to/use. Read Less