Heal Veterinary Clinic

Best animal clinic ever! Dr. Landini has been our vet for many years and, although we live on the far South Side, it is worth the drive through city traffic to get the best care for our “kids”. I don’t believe our Heidi, the Rescue Pomeranian, would be alive today without the care and advice we have gotten from the vets and the techs (bless them) at Heal. They were all there for us when she had cancer and for several bouts of pancreatitis. She is clear of these problems now thanks to each person at the clinic. The techs are extremely knowledgeable and hopefully some will become vets themselves. Also, with the great veterinarians, our cats and dog lead healthy lives. I can’t say enough good things about these folk! Read Less

I took my goldfish there a week ago, I went back yesterday for a recheck., Dr. Landini saw my fish and said it is a swimbladder desease, they put a injection and now my baby is under treatment, hope they help my fish 🐠 to get well soon ! Read Less

As a loyal customer for over two years now, I thought my guinea pigs were in good hands. After last week, I no longer believe this is the case. We spent almost 4 months treating my 1-year-old guinea pig for pneumonia, when there was so much more that was missed. Maybe, just MAYBE if ALL other options were explored, he would still be here with me. Every visit ended with "he's getting better, but let's try medication x, y, or z for 2-3 more weeks." At the very last recheck, I w...as told that the next visit he would be cleared of what we believed was only pneumonia, however that was not the case. I ended up having to rush my poor baby boy to the ER due to his difficulty breathing. There, I learned that pneumonia was at the bottom of the list--heart disease was second, and a possible tumor was first. The doctor looked at me, shocked, and said "What is going on? His x-rays are very concerning and he doesn't look well." After writing down every medication my baby has been on, the doctor told me that if it was "just pneumonia," the medication given to him and for that long, would have healed him by now. This was the first time I was hearing this and realizing how sick he really was, despite being told "not to worry, he will be fine" by our own vet. I spent hundreds of dollars, thinking my guinea pig was getting the BEST treatment from one of the best exotic animal clinics in Chicago, but I was wrong. After months of focusing on one thing, they failed to look at other factors. How many x-rays had to be taken, how many medication needed to be prescribed before the doctor realized that there was something more that they were clearly missing? An "I'm sorry" will never bring him back.He was only 15 months old. I trusted you guys, and you failed me. I mentioned his little heartbeat and breathing at his very first visit, but your focus remained elsewhere. See More Read Less

I don't have a g-mail account so I'm using my son's. This vet clinic is wonderful. The staff is nice and caring. Dr. Landini is wonderful when it comes to the reptiles. I was very grateful and truly appreciate it when he came in for an emergency care for my sick bearded dragon. Even though my tiny guy passed away from being super sick. Dr. Landini did the best he could with what he has. This place is wonderful because he personally called me up to send me his condolences. I'm not sure how many other vet clinics (doctors even) would do this. Read Less

The people here are nice, and it is a very nice establishment, however they overcharge... BY A LOT. I have taken my dog there twice, and both times were 200+ dollars. I just today took him here because I saw blood in his vomit, later in the day he seemed fine but I figured I would take him here just to be safe. They did simple bloodwork on him to see if he has some type of blood loss or is anemic or diabetic, nothing showed. The bill before I left was literally a couple dollars short of 400... ridiculous. I left the place without any insight as to why he was vomitting blood, literally no diagnosis, and I am now out 400 dollars. I am not rich, I am a struggling college student and a military veteran who has this dog as a support animal. I honestly think it is disgusting that they would take advantage of people like this when they are just trying to care for the ones they love. If you like people smiling through their teeth and taking advantage of you, or if you enjoy setting your hard earned money on fire, I highly recommend this establishment. If however you find that you are a sensible person who is just trying to take care of your little partner at a reasonable price, I suggest going somewhere else, ANYWHERE else. I for one will not be returning. Don't say you weren't warned. Its 3:20 am the night of/morning after this appointment and my dog has once again thrown up the contents of his stomach, and has almost simultaneously passed very bloody stool. I wish I had any kind of idea of what is going on with him after taking him to the vet today and spending 400 dollars, money well spent... 😐 Read Less

Dr. Landini is amazing. Cleary he is very experienced. He spent a lot of time with our cat Milo. He is very genuine and did not try to push additional treatments or recommend something Milo did not need. Staff is wonderful as well. Everyone seems like they love being there. They are courteous and helpful. Read Less

Super disappointed in our vet experience this morning....we've been going here for years and every time we leave, I am shocked at the cost. This visit was no exception and we will definitely be changing vets. The drs. are nice but often make you feel bad for not doing a $160 blood test or other expensive tests. We have a senior dog in relatively good health and walked out with a bill for $620 after an annual visit this morning. We have had good and bad experiences with the do...ctor and guilt level Today the worst part of the visit is that when they handed us our $600+ bill, we were told we could not longer pay it in two installments, which we had been allowed to do in the past. To not have a payment plan is ridiculous and our previous vet (where we would still be if they hadn't closed) had a variety of payment plan options where they would break payment up or do a monthly bill. Having an animal is expensive but this was the cost for routine items- vet visit, blood test, fecal exam, etc. This seems excessive in that you must pay at the time of service and no costs are given before the tests are done. Super disappointed in our visit today and will definitely be looking for a new vet. See More Read Less

Super disappointed in our vet experience this morning....we've been going here for years and every time we leave, I am shocked at the cost. This visit was no exception and we will definitely be changing vets. The drs. are nice but often make you feel bad for not doing a $160 blood test or other expensive tests. We have a senior dog in relatively good health and walked out with a bill for $620 after an annual visit this morning. We have had good and bad experiences with the doctor and guilt level Today the worst part of the visit is that when they handed us our $600+ bill, we were told we could not longer pay it in two installments, which we had been allowed to do in the past. To not have a payment plan is ridiculous and our previous vet (where we would still be if they hadn't closed) had a variety of payment plan options where they would break payment up or do a monthly bill. Having an animal is expensive but this was the cost for routine items- vet visit, blood test, fecal exam, etc. This seems excessive in that you must pay at the time of service and no costs are given before the tests are done. Not happy in our visit today and will definitely be looking for a new vet. Read Less

Love love love Heal! My dog, Chief, can be more than a little dramatic and skittish during vet visits but everyone from the front desk to the vet techs have been so wonderful and take everything in stride. Dr Stecher is a fantastic vet - she's extremely patient, thorough and knowledgeable. I cannot recommend Heal enough! Read Less

Above and beyond.Staff is so friendly and helpful.The office is always clean, has coffee and treats for both humans and our beloved pets.Dr. Landini is caring and compassionate. He never rushes, answers all questions, explains everything clearly, and really shows love to all.They call the following day to check on your pet and answer any questions you may have. Amazing!Really good feeling to know that my pet is treated in the best possible way, with love, respect, patience, and care. Read Less

I will recommend Heal to anyone and everyone! When my black lab Junior developed a growth on his paw I immediately thought the worst. I asked a friend for a recommendation and he said without hesitation go to Dr. Stecher she is amazing. I called and they were able to get me in the very next day. With my beloved bud being 11yrs old I was not expecting the best outcome. The energy and the feeling I got just walking into the office put me at ease. The front desk receptionist greeted me with a smile and was so helpful. Dr. Stecher did a complete exam and check up on Junior took some samples from a few different growths on him.(he loved every second of the attention and lovings he was getting ) Surgery was suggested and recommended. I left the office with meds and unable to make a decision. They called the next day to check on him and I decided finally to have the surgery. After I dropped him off the morning of his surgery I waited by the phone anxiously and when Dr. Stecher called me to tell him he was out of surgery and recovering all worries went away.  After every visit we had there was a follow up phone call and email and I felt better and so did Junior. Dr. Stecher and the entire staff is fantastic and she really cares about her patients and understands that pets are our family! Junior made a lot of new friends and is on his road to recovery and we plan on coming to visit for fun soon! Read Less

Found this place online and decided to take my bunny to be neutered there based on the good reviews. The doctor, staff and service were great! Albert was sent home with appropriate pain medication to ensure safe and comfortable recovery Thank you guysRead Less

I'm pretty much over the moon about how patient and kind this clinic was. Animal Ark recommended them to me because I came home to a sick pet and was a bit panicked. They were not only very understanding of me being a crazy animal lady, but gave me an immediate appointment just after Christmas, when I'm sure work is hectic for them. And then they were very sweet to my pig, not to mention nurturing. And THEN they gave me a follow up call the next day, and THEN helped me a few hours later when I had questions about administering meditation. I would (and definitely will) recommend this clinic to all of my crazy animal lady friends.Read Less

My boyfriend and I adopted a dog last week that was very recently spayed. A friend of mine recommended Dr. Stecher to us and when we called, they were able to get in to see her the very next business day. Turns out there were some complications with her recovery. Dr. S answered all of our questions, spent time making sure that we understood and were comfortable handling our new puppy's care moving forward. I have been to other great vets with previous pets in other cities but Dr. Stecher and her team are the absolute best. I would recommend them to anyone and I look forward to her providing care to our new pup for years ahead! Read Less

We recently moved to the area in May and needed a new vet. We received a voucher in the mail for a free first visit, and I'm so glad we took advantage of that. My dog Joanie means everything to me, and having a great vet is a very high priority. I knew we made the right choice when Dr. Stecher took a few minutes at the beginning of the exam to sit down, pet her, and make her comfortable. She treated her like she was her own, and we were very happy with that. Not only were they friendly and caring, Dr. Stecher and the rest of the staff were extremely competent and able to properly diagnose her. Unfortunately, Joanie now has a spinal condition that requires long term medication and blood tests to monitor her kidneys and liver. But Dr. Stecher and the rest of the staff have made this process so much easier. We feel like family every time we come in, and I can tell Joanie appreciates all the love she gets from everyone. I'd recommend Heal to anyone! Read Less

Heal is the one clinic in Chicago who supports rescue and traumatized dogs. My Dog needed extra visits to the Clinic to help him feel comfortable in the facility and with Dr Jennifer and the nurses. They set aside many days and ample extra time at the clinic's closing for my dog and I to walk through the facility and be introduced gradually to the employees. The staff and Veterinarians and nurses were kind, respectful, knowledgeable of how to be around dog's with an acute fear of strangers and new places.Our reasons for visiting this clinic were because I did not have the time in my schedule to visit our primary doctor Dr Byron at Animal House of Chicago during their office hours for my dog to receive the two strains of Canine Influenza Vaccinations which were required by our amazing daycare, Tucker Pups. Read Less

I ADORE Heal and Animal Ark Veterinarian Clinics. Staff is compassionate and all genuinely great souls. We tried a few different places when we first moved to Chicago. Most just wanted to get as much money from me as possible. Heal has very reasonable prices for Chicago, they don't run up the bill with unnecessary expenses, and most importantly clearly care about the patient first.Read Less

A ten year customer, I ADORE both Heal and Animal Ark Veterinarian Clinics. Staff is compassionate and all genuinely great souls. Heal has very reasonable prices for Chicago.  They don't run up the bill with unnecessary expenses. But most importantly everyone clearly cares about my furbaby more than anything else. We tried a few different places when we first moved to Chicago. Most just wanted to get as much money from me as possible. Read Less

Dr. Singleton was so compassionate and kind when we were first presented with our dog's heart condition. She could tell that we weren't ready to say goodbye (nor was our dog), so she helped us come up with a regime to help bring him comfort for whatever amount of time he had left with us. She researched and called us on a regular basis to check up, and it was comforting to know that she had our dog's best interest at heart, even when "off the clock." Because of Dr. Singleton, we got to spend over two whole months saying goodbye and celebrating our best friend, and for that we'll be forever grateful. Animal Ark will forever be a part of our family, and we're so happy to have found them. Read Less

Me and my boyfriend took our ferret in to see the exotic animal veterinarian and it was a really good experience.The location was nice and the space inside the waiting room looked very friendly, modern, and clean. The receptionist was very welcoming, the vet assistant and veterinarian was very nice. He explained so much and even gave us a tour in the back and introduced us to all the animals back there. We even adopted a kitten after seeing all the kittens playing in the back!Even called days after asking how our ferret was. Definitely recommend! The staff is way nicer at this location than at the animal ark veterinary clinic location. Read Less

Landini called to fight.Rudy was dying in the next room.It doesn't feel good to be angry.  But the feeling of betrayal that washed over me when I found out that Rudy had an unnecessary surgery enduring undue pain and stress, and being anesthetized for the third time in three months was too much to bear.  The snubbing of my concerns about Rudy walking on top of his foot after the last surgery - making me feel like an idiot for even raising concerns - came at an absurdly high cost for me both financially and emotionally, and not for those dismissing me.  It's tough not to take that very personally.  Here is what happened:Surgery #1:  Rudy had a swollen gland in his neck.  Surgery was conducted by Landini to take it out (a HUGE gapping scar from his ear to the other side of his throat.)Surgery #2: After a biopsy of something in his throat during the first surgery they found, what I later would find out was squamous cell carcinoma.  Dr. Landini said immediate surgery to remove it was necessary, and we agreed not knowing there were other, more qualified Cancer doctors who could have prolonged my dog's life.  But we trusted Landini to do the right thing for our dog.Landini did the surgery, but failed to do one thing.  I would later find out that removing the lymph node closest to the cancer was imperative.With the surgery behind us, we went on with our lives.Then Rudy started to have debilitating back pain.We brought him into the Heal to be flipped to a new rookie doctor, Dr. Hartwig.  Dr. Hartwig misdiagnosed his back pain as bad knees.  So we went home with nothing resolved.  The pain persisted.  So we brought him back.  On the second visit Dr. Hartwig noticed a sheath tumor on Rudy's leg, and the visit quickly moved from his excruciating back pain to yet another surgery to remove this tumor.  A tumor I would later find out was incredibly minor and would not have been removed by a specialist.Surgery #3:  In his last surgery, the rookie Dr. Hartwig, Landini's understudy, severed nerves in his leg to remove a tumor that, according to Chicago Cancer Care was not necessary to remove (given his lymph node cancer) and was not in a vital location.  This was the utmost betrayal because this surgery would domino into me having to make one of the hardest decisions of my life. I knew with every surgery Rudy lost small parts of him, the zest that made him the crazy cattle dog that he was. He called to tell us off while our dog was dying.In the last appointment and after the last surgery I contacted Landini to tell him how poorly we were being treated by his staff.  Post surgery I called to tell them Rudy was talking on top of his foot, which resulted in a highly condescending conversation where I was being characterized as a high maintenance overly concerned dog parent.  Dr. Landini sent me an unapologetic response.  We spent close to $6,000 in 3-months at the clinic.Weeks later, the swelling in Rudy's neck would return.  I called Landini again and he said the cancer likely returned.  At this point I was so raw with my experience with the staff at Heal I started to look into other options.  This is when I discovered Chicago Cancer Specialists. The Cancer Care Specialists would later confirm, through Dr. Niman in neurology, that Rudy's nerves had been severed which is why he was walking on top of his foot, but that the back pain required a $2,000 MRI to determine the source of his pain.  Dr. Jaclyn Smith also confirmed all of the missteps of Dr. Landini and Dr. Hartwig via writing, and let me know that indeed the cancer had returned.In order to understand why Rudy cried all day every day for weeks, I needed this MRI.  I could not afford the MRI because I had spent everything I had at Heal Veterinary.  At this point it was too late to do anything more.  He called to fight on Friday. Rudy died on Sunday.Rudy died a horribly painful death and spent his last days walking on top of his foot. Dr. Landini called to fight with me over the correspondence from the Chicago Cancer Specialists.  My partner answered the phone, and Landini proceeded to talk over, berate, ridicule, and laugh at how we felt things were mishandled at his clinic.  All the while, he never sought to ask how Rudy was doing; he only felt the need to protect his own ego.  Landini never expressed authentic remorse, never attempted to apologize and most sickening of all, never sought to find out if Rudy, a dog that had been going to his clinics for 4 years, even lived or died. Dr. Landini called to fight with me two days before I had to put my beautiful boy to sleep.  And I will never forgive him for that.In Loving Memory of Rudy - November 10th, 2013.UPDATE:  January 18th, 2014Landini called me after my 2nd request for the surgery release forms for Rudy.  He said, "I'm calling you because my wife thinks you are going to sue us.  I am calling to apologize."That is the person Dr. Landini is. Read Less

I have a 70 pounder rescue pitbull mix. My dog is stranger aggressive and not really up for anal or oral exams. He doesn't really know what's good for him , but I certainly do and the trip to veterinarian is a necessity. Dr. Cieply was extremely patient with me and I had detailed conference over the phone with her about Tyson before she even saw us. This clinic is friendly, extremely patient and did i say not judgmental? yes ! wen you come in anywhere with pitbull that is not the best, lest say, with people everyone just want to get rid of you... in Animal Ark you just belong. Thank You also to super staff that helped and definitely was patient with us :) Would I recommend this place? In a heartbeat! Read Less

I love this place. Not only do they do a great job with my dogs, they take the extra step. My dog recently passed... They made a contribution in his name too the veterinarians fund at u of I. That's above and beyond in my book. They earned a customer for life here Read Less