I should start of by saying that my animals have never been here, thankfully, but I have had to deal with them because of helping a friend with her pet. Other than in the examine room, I have never se... Read More
I should start of by saying that my animals have never been here, thankfully, but I have had to deal with them because of helping a friend with her pet. Other than in the examine room, I have never seen a vet, even when picking up medications. It's just good customer service to make sure I understand what the meds are, what they do, and how to give them to the pet. It's not like the front desk staff has any idea. My friend has called and said that I would be there in 20 minutes to pick up meds and to have them at the front desk to make things easy for me. I get there, have to double park, run inside, ask for the meds, told they had no idea what I was talking about, after a conversation with 3 different people the 1st woman goes "Oh, right, yeah, I know who you are talking about.", they spend 5 minutes going through a closet looking for the meds, someone goes to the back and brings out the meds. My quick run in run out takes over 10 minutes. And, is it just me, or does the whole clinic smell like pee. After going with me to my vet and seeing how things could be, she immediately ceased going to this clinic. Most loving thing she ever did for her pet. Read Less