Animal Emergency Center

I'd recommend Hawthorne animal hospital, animal emergency by Walmart is run like a McDonald's, terrible service and the doctors couldn't even recognize a dog with a fever. I didn't know my dog was sick until I left and went to hawtHawth directly after going to animal emergency for a second opinion. Read Less

Brought my dog here for an emergency. They said they didnt gave a vet on staff and one wouldn't arrive for 7 more hours. They reffered me to Horshoe Lake Animal Hospital, which is about a mile away. Horseshoe Lake was able to fit me in for an emergency visit and they charge 1/3 of what the Emergency Center does. Read Less

I took my dog here last night at 9:45 because he was dehydrated and running a fever. After blood work they informed me that his white blood cells count was extremely low. They had to keep him there over night to have IV fluid treatment. They allowed me to stay at the clinic and even got to the back room to sit with my dog while he had the if treatment. The staff was very friendly and professional. They answered all my questions and took wonderful care my little boy. Read Less

I have taken all 3 of my dogs here, all different breeds and all different issues. They are amazing! They also have care credit that you can apply for that is like a credit card for medical. I would recommend them and will bring my babies back if the need arises after hours. Read Less

Animal emergency center of Collinsville is by far one of the more caring emergency centers in the area. The next closest emergency center is in Glen Carbon. Yes they are pricey ( and those who wrote a review complaining about that should know emergency care is expensive) but emergency care is expensive in general. They offer Care Credit to help aid in the out of pocket expenses. Also those using an emergency care center should also remember that in emergency care the most life threatening circumstances will take precedence over those who are not life threatening, just like in a regular hospital emergency room. We took our female shepherd in with bloat, a life threatening emergency. They met us outside since i had called and let them know we were in route. They got her back did an exam and an x ray and had a care plan in under five minutes. After we signed the paper work, the vet went right into surgery. The nurses and staff then went over procedures and answered any questions we may have had. The nurses were very caring, and understanding. When we were ready they collected our deposit, and made sure we didnt have any other questions. Then we were free to go because our dog would remain there for another few days. The staff called and gave us twice daily updates, and also put our mind at ease. I think our girl was in good hands and I fully trust this facility and their ability to handle emergency cases. The nurses and vets are amazing and this happened to be a holiday weekend so if they didnt sacrifice their family time, our girl may not still be here and on the read to recovery. Thank you Animal Emergency Center, your hard work and sacrifice is not unnoticed! Read Less

On the 26th, I had to take my 12 year old beagle here to be put down... the staff was very caring. I wanted to be in the room with zoey when they did it, but they wanted to charge and extra 70 or so $...and I just couldn't swing it... that is the only complaint that I have! I was already going through a hard time as it is, and I can't be with her when she passes? At least if I could have gotten a paw print or something that would have been a little better. Other than that, they are awesome. They are decent with prices, although I think it's absurd to charge extra to be with your furbaby when it passes. I highly recommend these guys and gals. Read Less

My best advice is to always call first. This helps the staff prepare for your arrival and helps you kind of gauge if your visit is truly an emergency or if it can wait until your vet opens again. My 10 year old shihtzu hurt himself somehow and was in a ton of pain, which I couldn't find the source of but could tell he was suffering. I called and then drove to the Animal Emergency Center during the ice storm and they took him right in. He's doing a little better today but still has several more days to heal. The staff and Dr were absolutely amazing and I'd highly recommend them to anyone. Thank you so much for taking care of my sweet Mason!Read Less

I couldn't even get proper treatment for my dog this morning. They told me the doctor wouldn't even look at my dog without the emergency fee. He was bleeding a little enough to scare me but had a good size skin tear. Won't ever take my animals there again. Read Less

Helpful, caring people. My cat had a seizure on Thanksgiving, they fixed her. Then 2 days later she had a blockage and needed surgery to live. I couldn't afford it. I had to put her down. Dr.White showed compassion and walked me through my options. I couldn't see her before she passed it was too hard for me. But I knew she was with caring people who love animals and took such good care of my cat. When I arrived the next day (today) to sign paperwork, the nurse said I'm so sorry she was a really sweet cat and handed me a clay paw print. I lost it. But it is very comforting knowing I have that last peice of her. Thank you all from the receptionist, nurses, techs and doctors for treating my cat. Read Less

We took our 10lb dog here because she had been throwing up. I was waiting for our dog to be seen by the doctor for over an hour.The Doctor finally came in to see my dog. All she did was look at her teeth and told me that she was extremely dehydrated and she needed to keep her overnight for two days for treatment. She immediately told me that she also had pancreatitis, without doing any blood work. The nurse brought in the estimate for the treatment recommended by the Doctor and it was $1,200. I was obviously blown away so I asked a few questions and the Doctor started smarting off to me. Through some arguing, she immediately turned back on her diagnosis and said that my dog just needed some fluids and the cost was only $200. I don't know what happened to this place. We had to take our dog here two years ago and we had the best experience. The staff was extremely helpful and knowledgeable. However, after this experience we will never go back. Read Less

Took our male cat here and they wanted to run all kinds of tests and keep him, the bill was going to be $400+. I would not recommend them to anyone. They had no clue what was wrong with him. Going to hoof and paw today. Read Less

We had a stray show up at our house and the animal control office was closed. We brought him to the animal ER and the lady was so nice. She read his chip and kept him overnight until she could reach his parents. What a great place. It's such a relief to know they are here when needed. Very kind and professional. Read Less

Worst after hours vet clinic ever! Scamming you out of money. My dog had X-rays and they wanted to keep him overnight bc he may have a twisted lung. Took him to another vet and they had no idea from the X-rays what this place was saying. He was diagnosed with kennel cough and treated by a local vet. The vet had horrible things to say about the base vets and that was alarming to me. Will never take my dogs here ever!! Read Less

I had to have my sweet boy Buster euthanasia on 6/22 after he had a very bad seizure. He was with me for 14 yrs. I wish to thank the staff that took care of him that night. Everyone was very professional and compassionate. And a special Thanks to Dr. Fuller, your words were very comforting and helped me make the right decision for my sweet buddy. Read Less

I brought my little 9lb dog there and Dr. Jennifer Fuller sent her home with tramadol hydrochloride 50 mg., it's 1 mg. Per pound!!! Soo upset, they could of killed my dog! And my discharge papers say they checked her ears..they did NOT! Will NEVER go back and they are soo slow! FYI pay attention to any meds you get from them! Read Less

We went in with my hedgehog (mind you, I didnt expect thd doc to know too much but it was an emergency) he suddenly had a purple and red blister on his back foot that was the size of his foot. Our usual vet wasnt open so we rushed him here. We waited an hour to be seen, later they said they had a dog in the back having seizures so we would have to wait. When we were seen she picked up the hedgehog incorrectly which made him panick and ball up, he laid on his back curled into a poke monster and she stood there for what felt like hours trying to talk him into unrolling himself. Eventually I grabbed him and calmed him down so she could look. "seems like an infection" she said "we'll have to gas him and give him antibiotics." okay, perfect, just please help him. Took him to the back for about half an hour. He came back drowsy and curled up in a towel. We went to pay the fees and the woman at the counter says "so, she decided not to give your hedgehog antibiotics. She clipped his nails, it was probably just an ingrown toenail" what? So, you did nothing? "here's the bill, $120" uh... Okay? For what? "mostly for gassing him, and because we're an emergency clinic" okay fine. Im leaving and I read the paper that has the diagnosis on it. Says the foot pigmentation is just different on his feet which is why the coloring looked weird and that his nails were the problem. Okay... Ive known this hedgehog since he was born, he has never had that color on his foot. Oh well. Maybe it'll get better now that she took care of his nails. Less than a few days later, the blisters have spread to his other foot and he's vomiting. And come to find out, that dog in the back having seizures while we were there? It died on their table, and they wouldnt let the owner even see the body. He just had to walk out with no closure and no support or comfort from the staff. I dont think I trust this clinic anymore. Read Less