Animal Emergency Center
Collinsville, Illinois
General Info
Pet owners across Collinsville trust the skilled and friendly staff at Animal Emergency Center. Animal Emergency Center delivers professional support to local families through services based on real-life animal behavior patterns, directing pet wellness in Illinois. During the initial consultation, the clinic team looks at several patterns, such as rest time, food drive, toy interest, social responsiveness and body language. During the examination process, the team assesses the range of joints, checks the coat’s health, evaluates ear sensitivity and muscle tension, tests hydration levels and gum condition, and finally confirms eye clarity. Through this comprehensive perspective, early signs such as the dog’s reluctance to interact and decreased stair climbing transform into tangible indicators for long-term preparations. Animal Emergency Center offers wellness scheduling, preventive screenings, bloodwork; dental reviews and orthopedic care based on behavior-informed treatment paths. Recommendations change based on the lifestyle (i.e., apartment living vs. single-family house, etc.). multi-pet households or frequent travel. Instead of following a fixed routine, the team adjusts the intricate care rhythm according to each pet’s temperament and attention span and home pacing. Over the long term, the clinic builds extensive profiles on each pet's behavior and health baselines and continuously adjusts recommendations based on evolving family priorities. Energy fluctuation, sound reactions, and appetite changes are the effects that should be observed by caregivers to ensure that the offered services are effective and compassionate. The Animal Emergency Center helps families in Collinsville and the neighboring Illinois areas develop a veterinary practice with their pets’ psychology and daily life resulting in more productive visits. Additionally, some of the popular services offered at this facility include blood pressure, pocket pets, radiology (X-rays), prevention medicine services, bloodwork, surgery services, Diagnostics and Cardiology Services, Endoscopy Services and Emergency Care which is done in a personalized and professional way. The center strives to give pet owners peace of mind by promoting open communication and holding itself to the highest standards. The team continues to expand and actively participates in community activities to ensure that pets from Collinsville and across the United States receive excellent care.
Services
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Diagnostics
Emergency Care
Endoscopy
Internal Medicine
Laboratory
Orthopedic Surgery
Parasite Prevention
Pocket Pet Care
Preventive Medicine
Radiology (X-rays)
Surgery
Reviews
ann sheppard
9 Jul 2018
REPORT
what a wonderful practice. My diabetic chihuahua went into septic shock. We didn't have time to call ahead because my beloved friend had become unresponsive. As soon as I arrived I was met in the park...
what a wonderful practice. My diabetic chihuahua went into septic shock. We didn't have time to call ahead because my beloved friend had become unresponsive. As soon as I arrived I was met in the parking lot by the vet who rushed him into the treatment area. Unfortunately he did not make it after a 12 hour valiant effort by the staff to bring him back to me. I made the heart wrenching decision to let him go. I was supported completely by the vet and vet techs. They made an untenable situation bearable. I have been using their services since 2006 for my fur babies who require care outside of my veterinaries hours and I am so thankful this practice exists. In loving memory of Chu (2013-2018).
Mike Mason
10 Jun 2018
REPORT
Great place to bring your pets. Very nice people here. Very clean.
Kylie M.
12 May 2018
REPORT
The staff do not seem caring at all! All they are worried about is getting as much money as possible from families who are worried about their pets. They wanted $650 to keep our dog for 4 hours before...
The staff do not seem caring at all! All they are worried about is getting as much money as possible from families who are worried about their pets. They wanted $650 to keep our dog for 4 hours before we took her to the vet in the morning. The 4 hours of care didn't even include diagnosing what was wrong, blood work or anything. They make you think your pet is going to die unless you pay for their services. I will NEVER take any of my animals here again.
Sher Simpson
30 Apr 2018
REPORT
This is a Great place in the middle of the night when You need help with Your furry friend. The staff was Great, they definitely Love their job, very clean
Seth Carter
29 Apr 2018
REPORT
I'd recommend Hawthorne animal hospital, animal emergency by Walmart is run like a McDonald's, terrible service and the doctors couldn't even recognize a dog with a fever. I didn't know my dog was sic...
I'd recommend Hawthorne animal hospital, animal emergency by Walmart is run like a McDonald's, terrible service and the doctors couldn't even recognize a dog with a fever. I didn't know my dog was sick until I left and went to hawtHawth directly after going to animal emergency for a second opinion.
Andrew
21 Apr 2018
REPORT
Brought my dog here for an emergency. They said they didnt gave a vet on staff and one wouldn't arrive for 7 more hours. They reffered me to Horshoe Lake Animal Hospital, which is about a mile away. H...
Brought my dog here for an emergency. They said they didnt gave a vet on staff and one wouldn't arrive for 7 more hours. They reffered me to Horshoe Lake Animal Hospital, which is about a mile away. Horseshoe Lake was able to fit me in for an emergency visit and they charge 1/3 of what the Emergency Center does.
Bre Sparky
7 Mar 2018
REPORT
I took my dog here last night at 9:45 because he was dehydrated and running a fever. After blood work they informed me that his white blood cells count was extremely low. They had to keep him there o...
I took my dog here last night at 9:45 because he was dehydrated and running a fever. After blood work they informed me that his white blood cells count was extremely low. They had to keep him there over night to have IV fluid treatment. They allowed me to stay at the clinic and even got to the back room to sit with my dog while he had the if treatment.
The staff was very friendly and professional. They answered all my questions and took wonderful care my little boy.
Lisa Barber
6 Mar 2018
REPORT
I have taken all 3 of my dogs here, all different breeds and all different issues. They are amazing! They also have care credit that you can apply for that is like a credit card for medical. I would...
I have taken all 3 of my dogs here, all different breeds and all different issues. They are amazing! They also have care credit that you can apply for that is like a credit card for medical. I would recommend them and will bring my babies back if the need arises after hours.
Christina Cole
14 May 2017
REPORT
High prices. Heartless practices. I would prefer letting my pet suffer.
Kayla Chrismore
17 Apr 2017
REPORT
Animal emergency center of Collinsville is by far one of the more caring emergency centers in the area. The next closest emergency center is in Glen Carbon. Yes they are pricey ( and those who wrote a...
Animal emergency center of Collinsville is by far one of the more caring emergency centers in the area. The next closest emergency center is in Glen Carbon. Yes they are pricey ( and those who wrote a review complaining about that should know emergency care is expensive) but emergency care is expensive in general. They offer Care Credit to help aid in the out of pocket expenses. Also those using an emergency care center should also remember that in emergency care the most life threatening circumstances will take precedence over those who are not life threatening, just like in a regular hospital emergency room.
We took our female shepherd in with bloat, a life threatening emergency. They met us outside since i had called and let them know we were in route. They got her back did an exam and an x ray and had a care plan in under five minutes. After we signed the paper work, the vet went right into surgery. The nurses and staff then went over procedures and answered any questions we may have had. The nurses were very caring, and understanding. When we were ready they collected our deposit, and made sure we didnt have any other questions. Then we were free to go because our dog would remain there for another few days.
The staff called and gave us twice daily updates, and also put our mind at ease. I think our girl was in good hands and I fully trust this facility and their ability to handle emergency cases. The nurses and vets are amazing and this happened to be a holiday weekend so if they didnt sacrifice their family time, our girl may not still be here and on the read to recovery.
Thank you Animal Emergency Center, your hard work and sacrifice is not unnoticed!
Joseph Luczak
19 Mar 2017
REPORT
Have had the unfortunate chance to bring 2 dogs here for there final vet trip. The staff is kind and understanding. It means a lot that they understand the family side of saying good bye.
David Keesee
10 Feb 2017
REPORT
They know what they are doing!! The caring staff is so professional and skilled. We always have complete confidence our pets are getting the best care there is!
Doc Gray
2 Feb 2017
REPORT
Unfortunately we have had to come here twice. Fortunately the people here are awesome. If it's after hours and you have an emergency, this place can help you out!
Shawna Mcgruder
30 Jan 2017
REPORT
On the 26th, I had to take my 12 year old beagle here to be put down... the staff was very caring. I wanted to be in the room with zoey when they did it, but they wanted to charge and extra 70 or so $...
On the 26th, I had to take my 12 year old beagle here to be put down... the staff was very caring. I wanted to be in the room with zoey when they did it, but they wanted to charge and extra 70 or so $...and I just couldn't swing it... that is the only complaint that I have! I was already going through a hard time as it is, and I can't be with her when she passes? At least if I could have gotten a paw print or something that would have been a little better. Other than that, they are awesome. They are decent with prices, although I think it's absurd to charge extra to be with your furbaby when it passes. I highly recommend these guys and gals.
Brandy Hudgins
14 Jan 2017
REPORT
My best advice is to always call first. This helps the staff prepare for your arrival and helps you kind of gauge if your visit is truly an emergency or if it can wait until your vet opens again. My 1...
My best advice is to always call first. This helps the staff prepare for your arrival and helps you kind of gauge if your visit is truly an emergency or if it can wait until your vet opens again. My 10 year old shihtzu hurt himself somehow and was in a ton of pain, which I couldn't find the source of but could tell he was suffering. I called and then drove to the Animal Emergency Center during the ice storm and they took him right in. He's doing a little better today but still has several more days to heal. The staff and Dr were absolutely amazing and I'd highly recommend them to anyone. Thank you so much for taking care of my sweet Mason!
Alex Walker
5 Jan 2017
REPORT
I couldn't even get proper treatment for my dog this morning. They told me the doctor wouldn't even look at my dog without the emergency fee. He was bleeding a little enough to scare me but had a good...
I couldn't even get proper treatment for my dog this morning. They told me the doctor wouldn't even look at my dog without the emergency fee. He was bleeding a little enough to scare me but had a good size skin tear. Won't ever take my animals there again.
Alyssa Norsworthy
2 Jan 2017
REPORT
Great compassionate doctors that really care about the animals well being and health
Kerry Medeiros
28 Nov 2016
REPORT
Helpful, caring people. My cat had a seizure on Thanksgiving, they fixed her. Then 2 days later she had a blockage and needed surgery to live. I couldn't afford it. I had to put her down. Dr.White sh...
Helpful, caring people. My cat had a seizure on Thanksgiving, they fixed her. Then 2 days later she had a blockage and needed surgery to live. I couldn't afford it. I had to put her down. Dr.White showed compassion and walked me through my options. I couldn't see her before she passed it was too hard for me. But I knew she was with caring people who love animals and took such good care of my cat. When I arrived the next day (today) to sign paperwork, the nurse said I'm so sorry she was a really sweet cat and handed me a clay paw print. I lost it. But it is very comforting knowing I have that last peice of her. Thank you all from the receptionist, nurses, techs and doctors for treating my cat.
Daniel Yates
27 Nov 2016
REPORT
We took our 10lb dog here because she had been throwing up. I was waiting for our dog to be seen by the doctor for over an hour.The Doctor finally came in to see my dog. All she did was look at her te...
We took our 10lb dog here because she had been throwing up. I was waiting for our dog to be seen by the doctor for over an hour.The Doctor finally came in to see my dog. All she did was look at her teeth and told me that she was extremely dehydrated and she needed to keep her overnight for two days for treatment. She immediately told me that she also had pancreatitis, without doing any blood work. The nurse brought in the estimate for the treatment recommended by the Doctor and it was $1,200. I was obviously blown away so I asked a few questions and the Doctor started smarting off to me. Through some arguing, she immediately turned back on her diagnosis and said that my dog just needed some fluids and the cost was only $200. I don't know what happened to this place. We had to take our dog here two years ago and we had the best experience. The staff was extremely helpful and knowledgeable. However, after this experience we will never go back.
Sharon Riley
12 Nov 2016
REPORT
Took our male cat here and they wanted to run all kinds of tests and keep him, the bill was going to be $400+. I would not recommend them to anyone. They had no clue what was wrong with him. Going ...
Took our male cat here and they wanted to run all kinds of tests and keep him, the bill was going to be $400+. I would not recommend them to anyone. They had no clue what was wrong with him. Going to hoof and paw today.
Missy Ranks
6 Nov 2016
REPORT
Very nice group of people. Told me how much it would cost BEFORE they did anything. The building could use some updating and more parking. They more than adequately cared for my dog.
Corey Nordike
2 Aug 2016
REPORT
We had a stray show up at our house and the animal control office was closed. We brought him to the animal ER and the lady was so nice. She read his chip and kept him overnight until she could reach...
We had a stray show up at our house and the animal control office was closed. We brought him to the animal ER and the lady was so nice. She read his chip and kept him overnight until she could reach his parents. What a great place. It's such a relief to know they are here when needed. Very kind and professional.
Shawn Velasquez
1 Aug 2016
REPORT
Worst after hours vet clinic ever! Scamming you out of money. My dog had X-rays and they wanted to keep him overnight bc he may have a twisted lung. Took him to another vet and they had no idea from...
Worst after hours vet clinic ever! Scamming you out of money. My dog had X-rays and they wanted to keep him overnight bc he may have a twisted lung. Took him to another vet and they had no idea from the X-rays what this place was saying. He was diagnosed with kennel cough and treated by a local vet. The vet had horrible things to say about the base vets and that was alarming to me. Will never take my dogs here ever!!
Sharon Hoekstra
11 Jul 2016
REPORT
I had to have my sweet boy Buster euthanasia on 6/22 after he had a very bad seizure. He was with me for 14 yrs. I wish to thank the staff that took care of him that night. Everyone was very professio...
I had to have my sweet boy Buster euthanasia on 6/22 after he had a very bad seizure. He was with me for 14 yrs. I wish to thank the staff that took care of him that night. Everyone was very professional and compassionate. And a special Thanks to Dr. Fuller, your words were very comforting and helped me make the right decision for my sweet buddy.
Michele Allen
20 Jun 2016
REPORT
I brought my little 9lb dog there and Dr. Jennifer Fuller sent her home with tramadol hydrochloride 50 mg., it's 1 mg. Per pound!!! Soo upset, they could of killed my dog! And my discharge papers say ...
I brought my little 9lb dog there and Dr. Jennifer Fuller sent her home with tramadol hydrochloride 50 mg., it's 1 mg. Per pound!!! Soo upset, they could of killed my dog! And my discharge papers say they checked her ears..they did NOT! Will NEVER go back and they are soo slow! FYI pay attention to any meds you get from them!
Psyara
9 Jun 2016
REPORT
We went in with my hedgehog (mind you, I didnt expect thd doc to know too much but it was an emergency) he suddenly had a purple and red blister on his back foot that was the size of his foot. Our usu...
We went in with my hedgehog (mind you, I didnt expect thd doc to know too much but it was an emergency) he suddenly had a purple and red blister on his back foot that was the size of his foot. Our usual vet wasnt open so we rushed him here. We waited an hour to be seen, later they said they had a dog in the back having seizures so we would have to wait. When we were seen she picked up the hedgehog incorrectly which made him panick and ball up, he laid on his back curled into a poke monster and she stood there for what felt like hours trying to talk him into unrolling himself. Eventually I grabbed him and calmed him down so she could look. "seems like an infection" she said "we'll have to gas him and give him antibiotics." okay, perfect, just please help him. Took him to the back for about half an hour. He came back drowsy and curled up in a towel. We went to pay the fees and the woman at the counter says "so, she decided not to give your hedgehog antibiotics. She clipped his nails, it was probably just an ingrown toenail" what? So, you did nothing? "here's the bill, $120" uh... Okay? For what? "mostly for gassing him, and because we're an emergency clinic" okay fine.
Im leaving and I read the paper that has the diagnosis on it. Says the foot pigmentation is just different on his feet which is why the coloring looked weird and that his nails were the problem. Okay... Ive known this hedgehog since he was born, he has never had that color on his foot. Oh well. Maybe it'll get better now that she took care of his nails. Less than a few days later, the blisters have spread to his other foot and he's vomiting. And come to find out, that dog in the back having seizures while we were there? It died on their table, and they wouldnt let the owner even see the body. He just had to walk out with no closure and no support or comfort from the staff.
I dont think I trust this clinic anymore.
Book an Appointment
FAQs
Where is Animal Emergency Center located?
Animal Emergency Center is located at 2005 Mall St, Collinsville, Illinois 62234. It's easily accessible to pet owners in the Collinsville area and surrounding communities.
What time does Animal Emergency Center open and close each day?
Animal Emergency Center is open Monday 12:00 PM - 24:00 PM, Tuesday 12:00 PM - 24:00 PM, Wednesday 12:00 PM - 24:00 PM, Thursday 12:00 PM - 24:00 PM, Friday 12:00 PM - 24:00 PM. On Saturdays, it's open 12:00 PM to 24:00 PM. On Sundays, it's open 00:00 AM to 24:00 PM.
Is Animal Emergency Center open on Saturdays?
Yes, Animal Emergency Center is open on Saturdays. Their Saturday hours are 12:00PM to 24:00 PM.
How can I book an appointment at Animal Emergency Center?
You can book an appointment online with Animal Emergency Center via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Animal Emergency Center offer?
Animal Emergency Center in Collinsville offers a range of veterinary services, including Blood Pressure Monitoring, Bloodwork, Boarding, Cardiology, Diagnostics. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Animal Emergency Center provide boarding or kennel services?
Yes, Animal Emergency Center has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Animal Emergency Center?
Animal Emergency Center provides spaying and neutering services for pets. Their veterinary team in Collinsville has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Business Hours
Monday
Mon
12:00 PM – Invalid Close
Tuesday
Tue
12:00 PM – Invalid Close
Wednesday
Wed
12:00 PM – Invalid Close
Thursday
Thu
12:00 PM – Invalid Close
Friday
Fri
12:00 PM – Invalid Close
Saturday
Sat
12:00 PM – Invalid Close
Sunday
Sun
Open 24 Hours
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Animal Emergency Center
Collinsville, Illinois
General Info
Pet owners across Collinsville trust the skilled and friendly staff at Animal Emergency Center. Animal Emergency Center delivers professional support to local families through services based on real-life animal behavior patterns, directing pet wellness in Illinois. During the initial consultation, the clinic team looks at several patterns, such as rest time, food drive, toy interest, social responsiveness and body language. During the examination process, the team assesses the range of joints, checks the coat’s health, evaluates ear sensitivity and muscle tension, tests hydration levels and gum condition, and finally confirms eye clarity. Through this comprehensive perspective, early signs such as the dog’s reluctance to interact and decreased stair climbing transform into tangible indicators for long-term preparations. Animal Emergency Center offers wellness scheduling, preventive screenings, bloodwork; dental reviews and orthopedic care based on behavior-informed treatment paths. Recommendations change based on the lifestyle (i.e., apartment living vs. single-family house, etc.). multi-pet households or frequent travel. Instead of following a fixed routine, the team adjusts the intricate care rhythm according to each pet’s temperament and attention span and home pacing. Over the long term, the clinic builds extensive profiles on each pet's behavior and health baselines and continuously adjusts recommendations based on evolving family priorities. Energy fluctuation, sound reactions, and appetite changes are the effects that should be observed by caregivers to ensure that the offered services are effective and compassionate. The Animal Emergency Center helps families in Collinsville and the neighboring Illinois areas develop a veterinary practice with their pets’ psychology and daily life resulting in more productive visits. Additionally, some of the popular services offered at this facility include blood pressure, pocket pets, radiology (X-rays), prevention medicine services, bloodwork, surgery services, Diagnostics and Cardiology Services, Endoscopy Services and Emergency Care which is done in a personalized and professional way. The center strives to give pet owners peace of mind by promoting open communication and holding itself to the highest standards. The team continues to expand and actively participates in community activities to ensure that pets from Collinsville and across the United States receive excellent care.
Business Hours
Monday
12:00PM-24:00PM
Tuesday
12:00PM-24:00PM
Wednesday
12:00PM-24:00PM
Thursday
12:00PM-24:00PM
Friday
12:00PM-24:00PM
Saturday
12:00PM-24:00PM
Sunday
00:00AM-24:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Diagnostics
Emergency Care
Endoscopy
Internal Medicine
Laboratory
Orthopedic Surgery
Parasite Prevention
Pocket Pet Care
Preventive Medicine
Radiology (X-rays)
Surgery
Reviews
ann sheppard
9 Jul 2018
what a wonderful practice. My diabetic chihuahua went into septic shock. We didn't have time to call ahead because my beloved friend had become unresponsive. As soon as I arrived I was met in the park...
what a wonderful practice. My diabetic chihuahua went into septic shock. We didn't have time to call ahead because my beloved friend had become unresponsive. As soon as I arrived I was met in the parking lot by the vet who rushed him into the treatment area. Unfortunately he did not make it after a 12 hour valiant effort by the staff to bring him back to me. I made the heart wrenching decision to let him go. I was supported completely by the vet and vet techs. They made an untenable situation bearable. I have been using their services since 2006 for my fur babies who require care outside of my veterinaries hours and I am so thankful this practice exists. In loving memory of Chu (2013-2018).
Mike Mason
10 Jun 2018
Great place to bring your pets. Very nice people here. Very clean.
Kylie M.
12 May 2018
The staff do not seem caring at all! All they are worried about is getting as much money as possible from families who are worried about their pets. They wanted $650 to keep our dog for 4 hours before...
The staff do not seem caring at all! All they are worried about is getting as much money as possible from families who are worried about their pets. They wanted $650 to keep our dog for 4 hours before we took her to the vet in the morning. The 4 hours of care didn't even include diagnosing what was wrong, blood work or anything. They make you think your pet is going to die unless you pay for their services. I will NEVER take any of my animals here again.
Sher Simpson
30 Apr 2018
This is a Great place in the middle of the night when You need help with Your furry friend. The staff was Great, they definitely Love their job, very clean
Seth Carter
29 Apr 2018
I'd recommend Hawthorne animal hospital, animal emergency by Walmart is run like a McDonald's, terrible service and the doctors couldn't even recognize a dog with a fever. I didn't know my dog was sic...
I'd recommend Hawthorne animal hospital, animal emergency by Walmart is run like a McDonald's, terrible service and the doctors couldn't even recognize a dog with a fever. I didn't know my dog was sick until I left and went to hawtHawth directly after going to animal emergency for a second opinion.
Andrew
21 Apr 2018
Brought my dog here for an emergency. They said they didnt gave a vet on staff and one wouldn't arrive for 7 more hours. They reffered me to Horshoe Lake Animal Hospital, which is about a mile away. H...
Brought my dog here for an emergency. They said they didnt gave a vet on staff and one wouldn't arrive for 7 more hours. They reffered me to Horshoe Lake Animal Hospital, which is about a mile away. Horseshoe Lake was able to fit me in for an emergency visit and they charge 1/3 of what the Emergency Center does.
Bre Sparky
7 Mar 2018
I took my dog here last night at 9:45 because he was dehydrated and running a fever. After blood work they informed me that his white blood cells count was extremely low. They had to keep him there o...
I took my dog here last night at 9:45 because he was dehydrated and running a fever. After blood work they informed me that his white blood cells count was extremely low. They had to keep him there over night to have IV fluid treatment. They allowed me to stay at the clinic and even got to the back room to sit with my dog while he had the if treatment.
The staff was very friendly and professional. They answered all my questions and took wonderful care my little boy.
Lisa Barber
6 Mar 2018
I have taken all 3 of my dogs here, all different breeds and all different issues. They are amazing! They also have care credit that you can apply for that is like a credit card for medical. I would...
I have taken all 3 of my dogs here, all different breeds and all different issues. They are amazing! They also have care credit that you can apply for that is like a credit card for medical. I would recommend them and will bring my babies back if the need arises after hours.
Christina Cole
14 May 2017
High prices. Heartless practices. I would prefer letting my pet suffer.
Kayla Chrismore
17 Apr 2017
Animal emergency center of Collinsville is by far one of the more caring emergency centers in the area. The next closest emergency center is in Glen Carbon. Yes they are pricey ( and those who wrote a...
Animal emergency center of Collinsville is by far one of the more caring emergency centers in the area. The next closest emergency center is in Glen Carbon. Yes they are pricey ( and those who wrote a review complaining about that should know emergency care is expensive) but emergency care is expensive in general. They offer Care Credit to help aid in the out of pocket expenses. Also those using an emergency care center should also remember that in emergency care the most life threatening circumstances will take precedence over those who are not life threatening, just like in a regular hospital emergency room.
We took our female shepherd in with bloat, a life threatening emergency. They met us outside since i had called and let them know we were in route. They got her back did an exam and an x ray and had a care plan in under five minutes. After we signed the paper work, the vet went right into surgery. The nurses and staff then went over procedures and answered any questions we may have had. The nurses were very caring, and understanding. When we were ready they collected our deposit, and made sure we didnt have any other questions. Then we were free to go because our dog would remain there for another few days.
The staff called and gave us twice daily updates, and also put our mind at ease. I think our girl was in good hands and I fully trust this facility and their ability to handle emergency cases. The nurses and vets are amazing and this happened to be a holiday weekend so if they didnt sacrifice their family time, our girl may not still be here and on the read to recovery.
Thank you Animal Emergency Center, your hard work and sacrifice is not unnoticed!
Joseph Luczak
19 Mar 2017
Have had the unfortunate chance to bring 2 dogs here for there final vet trip. The staff is kind and understanding. It means a lot that they understand the family side of saying good bye.
David Keesee
10 Feb 2017
They know what they are doing!! The caring staff is so professional and skilled. We always have complete confidence our pets are getting the best care there is!
Doc Gray
2 Feb 2017
Unfortunately we have had to come here twice. Fortunately the people here are awesome. If it's after hours and you have an emergency, this place can help you out!
Shawna Mcgruder
30 Jan 2017
On the 26th, I had to take my 12 year old beagle here to be put down... the staff was very caring. I wanted to be in the room with zoey when they did it, but they wanted to charge and extra 70 or so $...
On the 26th, I had to take my 12 year old beagle here to be put down... the staff was very caring. I wanted to be in the room with zoey when they did it, but they wanted to charge and extra 70 or so $...and I just couldn't swing it... that is the only complaint that I have! I was already going through a hard time as it is, and I can't be with her when she passes? At least if I could have gotten a paw print or something that would have been a little better. Other than that, they are awesome. They are decent with prices, although I think it's absurd to charge extra to be with your furbaby when it passes. I highly recommend these guys and gals.
Brandy Hudgins
14 Jan 2017
My best advice is to always call first. This helps the staff prepare for your arrival and helps you kind of gauge if your visit is truly an emergency or if it can wait until your vet opens again. My 1...
My best advice is to always call first. This helps the staff prepare for your arrival and helps you kind of gauge if your visit is truly an emergency or if it can wait until your vet opens again. My 10 year old shihtzu hurt himself somehow and was in a ton of pain, which I couldn't find the source of but could tell he was suffering. I called and then drove to the Animal Emergency Center during the ice storm and they took him right in. He's doing a little better today but still has several more days to heal. The staff and Dr were absolutely amazing and I'd highly recommend them to anyone. Thank you so much for taking care of my sweet Mason!
Alex Walker
5 Jan 2017
I couldn't even get proper treatment for my dog this morning. They told me the doctor wouldn't even look at my dog without the emergency fee. He was bleeding a little enough to scare me but had a good...
I couldn't even get proper treatment for my dog this morning. They told me the doctor wouldn't even look at my dog without the emergency fee. He was bleeding a little enough to scare me but had a good size skin tear. Won't ever take my animals there again.
Alyssa Norsworthy
2 Jan 2017
Great compassionate doctors that really care about the animals well being and health
Kerry Medeiros
28 Nov 2016
Helpful, caring people. My cat had a seizure on Thanksgiving, they fixed her. Then 2 days later she had a blockage and needed surgery to live. I couldn't afford it. I had to put her down. Dr.White sh...
Helpful, caring people. My cat had a seizure on Thanksgiving, they fixed her. Then 2 days later she had a blockage and needed surgery to live. I couldn't afford it. I had to put her down. Dr.White showed compassion and walked me through my options. I couldn't see her before she passed it was too hard for me. But I knew she was with caring people who love animals and took such good care of my cat. When I arrived the next day (today) to sign paperwork, the nurse said I'm so sorry she was a really sweet cat and handed me a clay paw print. I lost it. But it is very comforting knowing I have that last peice of her. Thank you all from the receptionist, nurses, techs and doctors for treating my cat.
Daniel Yates
27 Nov 2016
We took our 10lb dog here because she had been throwing up. I was waiting for our dog to be seen by the doctor for over an hour.The Doctor finally came in to see my dog. All she did was look at her te...
We took our 10lb dog here because she had been throwing up. I was waiting for our dog to be seen by the doctor for over an hour.The Doctor finally came in to see my dog. All she did was look at her teeth and told me that she was extremely dehydrated and she needed to keep her overnight for two days for treatment. She immediately told me that she also had pancreatitis, without doing any blood work. The nurse brought in the estimate for the treatment recommended by the Doctor and it was $1,200. I was obviously blown away so I asked a few questions and the Doctor started smarting off to me. Through some arguing, she immediately turned back on her diagnosis and said that my dog just needed some fluids and the cost was only $200. I don't know what happened to this place. We had to take our dog here two years ago and we had the best experience. The staff was extremely helpful and knowledgeable. However, after this experience we will never go back.
Sharon Riley
12 Nov 2016
Took our male cat here and they wanted to run all kinds of tests and keep him, the bill was going to be $400+. I would not recommend them to anyone. They had no clue what was wrong with him. Going ...
Took our male cat here and they wanted to run all kinds of tests and keep him, the bill was going to be $400+. I would not recommend them to anyone. They had no clue what was wrong with him. Going to hoof and paw today.
Missy Ranks
6 Nov 2016
Very nice group of people. Told me how much it would cost BEFORE they did anything. The building could use some updating and more parking. They more than adequately cared for my dog.
Corey Nordike
2 Aug 2016
We had a stray show up at our house and the animal control office was closed. We brought him to the animal ER and the lady was so nice. She read his chip and kept him overnight until she could reach...
We had a stray show up at our house and the animal control office was closed. We brought him to the animal ER and the lady was so nice. She read his chip and kept him overnight until she could reach his parents. What a great place. It's such a relief to know they are here when needed. Very kind and professional.
Shawn Velasquez
1 Aug 2016
Worst after hours vet clinic ever! Scamming you out of money. My dog had X-rays and they wanted to keep him overnight bc he may have a twisted lung. Took him to another vet and they had no idea from...
Worst after hours vet clinic ever! Scamming you out of money. My dog had X-rays and they wanted to keep him overnight bc he may have a twisted lung. Took him to another vet and they had no idea from the X-rays what this place was saying. He was diagnosed with kennel cough and treated by a local vet. The vet had horrible things to say about the base vets and that was alarming to me. Will never take my dogs here ever!!
Sharon Hoekstra
11 Jul 2016
I had to have my sweet boy Buster euthanasia on 6/22 after he had a very bad seizure. He was with me for 14 yrs. I wish to thank the staff that took care of him that night. Everyone was very professio...
I had to have my sweet boy Buster euthanasia on 6/22 after he had a very bad seizure. He was with me for 14 yrs. I wish to thank the staff that took care of him that night. Everyone was very professional and compassionate. And a special Thanks to Dr. Fuller, your words were very comforting and helped me make the right decision for my sweet buddy.
Michele Allen
20 Jun 2016
I brought my little 9lb dog there and Dr. Jennifer Fuller sent her home with tramadol hydrochloride 50 mg., it's 1 mg. Per pound!!! Soo upset, they could of killed my dog! And my discharge papers say ...
I brought my little 9lb dog there and Dr. Jennifer Fuller sent her home with tramadol hydrochloride 50 mg., it's 1 mg. Per pound!!! Soo upset, they could of killed my dog! And my discharge papers say they checked her ears..they did NOT! Will NEVER go back and they are soo slow! FYI pay attention to any meds you get from them!
Psyara
9 Jun 2016
We went in with my hedgehog (mind you, I didnt expect thd doc to know too much but it was an emergency) he suddenly had a purple and red blister on his back foot that was the size of his foot. Our usu...
We went in with my hedgehog (mind you, I didnt expect thd doc to know too much but it was an emergency) he suddenly had a purple and red blister on his back foot that was the size of his foot. Our usual vet wasnt open so we rushed him here. We waited an hour to be seen, later they said they had a dog in the back having seizures so we would have to wait. When we were seen she picked up the hedgehog incorrectly which made him panick and ball up, he laid on his back curled into a poke monster and she stood there for what felt like hours trying to talk him into unrolling himself. Eventually I grabbed him and calmed him down so she could look. "seems like an infection" she said "we'll have to gas him and give him antibiotics." okay, perfect, just please help him. Took him to the back for about half an hour. He came back drowsy and curled up in a towel. We went to pay the fees and the woman at the counter says "so, she decided not to give your hedgehog antibiotics. She clipped his nails, it was probably just an ingrown toenail" what? So, you did nothing? "here's the bill, $120" uh... Okay? For what? "mostly for gassing him, and because we're an emergency clinic" okay fine.
Im leaving and I read the paper that has the diagnosis on it. Says the foot pigmentation is just different on his feet which is why the coloring looked weird and that his nails were the problem. Okay... Ive known this hedgehog since he was born, he has never had that color on his foot. Oh well. Maybe it'll get better now that she took care of his nails. Less than a few days later, the blisters have spread to his other foot and he's vomiting. And come to find out, that dog in the back having seizures while we were there? It died on their table, and they wouldnt let the owner even see the body. He just had to walk out with no closure and no support or comfort from the staff.
I dont think I trust this clinic anymore.
FAQs
Where is Animal Emergency Center located?
Animal Emergency Center is located at 2005 Mall St, Collinsville, Illinois 62234. It's easily accessible to pet owners in the Collinsville area and surrounding communities.
What time does Animal Emergency Center open and close each day?
Animal Emergency Center is open Monday 12:00 PM - 24:00 PM, Tuesday 12:00 PM - 24:00 PM, Wednesday 12:00 PM - 24:00 PM, Thursday 12:00 PM - 24:00 PM, Friday 12:00 PM - 24:00 PM. On Saturdays, it's open 12:00 PM to 24:00 PM. On Sundays, it's open 00:00 AM to 24:00 PM.
Is Animal Emergency Center open on Saturdays?
Yes, Animal Emergency Center is open on Saturdays. Their Saturday hours are 12:00PM to 24:00 PM.
How can I book an appointment at Animal Emergency Center?
You can book an appointment online with Animal Emergency Center via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Animal Emergency Center offer?
Animal Emergency Center in Collinsville offers a range of veterinary services, including Blood Pressure Monitoring, Bloodwork, Boarding, Cardiology, Diagnostics. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Animal Emergency Center provide boarding or kennel services?
Yes, Animal Emergency Center has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Animal Emergency Center?
Animal Emergency Center provides spaying and neutering services for pets. Their veterinary team in Collinsville has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Map
Is this your business?
CLAIM IT HEREIncorrect information? Let us know