Plum Creek Regional Animal Medical Center

Do not board your animal here. I’m a local resident and every morning at 8 , all you hear is nonstop barking for hours on end as they just leave all the dogs outside. It literally sounds like dog fights. They allow these dogs to bark non stop. Read Less

I will never, ever take a pet there again. I took my cat there with tummy issues and the vet talks in circles so I wasn't sure what needed to be done. She suggested a shot that might help relax his stomach but never mentioned any side effects or allergic reactions. As I was driving home I saw that he looked like he was panting & had panicked eyes so we went back. The vet started listing all the things that could be wrong so I asked if it could be an allergic reaction and if we give benedryl would it hurt him if it wasn't a reaction. I think they're more interested in how much money they can get instead of truly caring for animals, or at least cats, maybe they like dogs better. Read Less

The boarding center allows their dogs to bark all night and day with no regard to the neighboring houses. It sounds like dogs fighting , it's that bad. I would never bring my animal there just based on how bad it sounds. Even after calling and very nicely asking them if they could keep the barking to a minimum, they still don't even care. I understand animals bark but it's ridiculous how bad it is at 730am and how they allow them to bark throughout the entire night. Don't bring your animal here as it seems they neglect their animals. ((Update)) The barking continued for over 2 hours. I ended up driving over there to only see a male pull one small dog and take it away but continued to allow the other dogs to act out of control. DO NOT Board your animals here. Real dog owners do not allow their animals to disturb the peace and bark stressed out for hours and hours on end. *Response to theirs* Boarding is a service you do provide and just based on the excessive barking throughout the night and all day says all I need to know to form my own opinion on forewarning people to not board their animals there. Real businesses also keep in mind the surrounding community and ways to not disrupt the peace. 1984 is a long time and sometimes the ways of going about doing things should be reviewed and possibly changed , especially given the community around it. The fact that you have no respect for those around you says wonders. Remember , you uncontrolled barking fests that you allow to go on for hours face houses , houses that have kids , newborns and families. So yes , I have every right to come to whatever conclusion I want about the endless pestering and disturbance that radiates from your kennels. If people would like proof , I have it recorded also. Read Less

We just moved to the area, and this place (Pet Vet in Dyer) was the closest. I just needed a refill of heartworm pills and a lepto vaccine. The waiting room was surprisingly calm, despite the variety of animals waiting. The young ladies at the counter were very helpful and welcoming. The time with the vet was short, but he was very friendly and told me of the side effects to watch for. I appreciated the amount of literature in the waiting room, educating on various illnesses and preventive measures. In short, I went looking for a quick solution and will definitely be trying the actual clinic in Crete for our well-checks. Read Less

My husband and I adopted a shelter dog in October of 2015 and have been taking our Jake to Plum Creek since then. Our dog is extremely difficult at the vet, and the entire staff has been nothing but understanding with his issues. I always feel bad that they have to deal with him (he has to be muzzled, hates to be touched, very anxious, etc.), but they have never made us feel bad about this. Dr. Norby and all of the nurses are so understanding, and they work with him and make any adjustments necessary to make all of us comfortable while still getting everything done. Jake has had a few health issues since adoption, including heartworm, which has been treated successfully. Plum Creek has such a caring staff that always follows up with us. We can always call with follow up questions as well. Finally, we have boarded Jake many times at Plum Creek. We have had great experiences with this. The boarding staff has been so great with our Jake that we know he is in good hands any time we have to leave him for a couple of days. I would highly recommend Plum Creek to any pet owner. Read Less

Horrible experience. Will never take another pet there, nor will I ever recommend them to any of my family or friends. Stay away from these money hungry blood suckers. They pray on your emotions and over charge on all of there test. Is there a way to give them no stars? Read Less

This place is terrible. I found out my dog is diabetic, they told me to go buy some pieces of fruit from the store and come back the next day to practice giving injections- and were going to charge me a ridiculous amount of money to poke my own fruit! I already know how to give injections so they gave me his prescription for insulin- they finally got his prescription right on the THIRD time. Thankfully the pharmacist noticed it was wrong the first two times. I've found a wonderful vet now and will never return to Plum Creek. Read Less

The outside is terribly kept. Concrete cracks are filled with greatstuff foam filling. The weeds from the landscaping have clearly been laying on the sidewalk for a couple days eight outside the main entrance. The lady working the desk on Friday morning misinformed us of the prices of services and requirements for the services also leaving out state law requirements. We drove an hour to find out there is an extra exam charge just for a rabies shot, after we informed them we were coming from Indiana and needed to know the pricing before we wasted our time. Joy was very plesant and informed us of the corrections when we arrived. She also told the rude lady with the barking, aggressive dashund to contain it so it didnt bite our kids but the lady still didnt keep it back. BUT then Joy changed and didnt flex to help on the pricing even though the website says the package included rabies vaccine without an exam. The male doctor was also very rude and didnt even try to help with the situation. He said he refuses to wave the extra fee and was definitely not nice about it. He said it doesnt matter to him because he only gets paid for what he does anyways. So he obviously doesnt care about pets, just his pocket. We dont want anyone like that doctoring our family members. Neither should you! Dont settle for less. Go somewhere else. Read Less

My Husband and I love Plum Creek. They are genuine compassionate and personable. They give you honest advice about your pets health and more importantly they follow up better than most human physicians. Dr. Norby is Amazing she treats my Russell Cooper like he's her own and Chris makes the office and waiting area stress free fast and efficient. Thank You for all you Cathey, John & Russell Collins Read Less

Pet Vet Express is great! I have been to several other highly recommended vet clinics in the area and by far I prefer Pet Vet Express. The doctor's are friendly, caring, and don't try and sell you things you don't need. If you want quality care, compassion, and reasonable prices this is the place. Read Less

I usually go to Pet Vet in Dyer, but I wanted to try thier other location, not too far from Pet Vet. I was able to use my Care Credit card for the shots and Heartworm medication for my dog. Great and friendly staff just like Pet Vet!! Highly recommend!! Read Less

We just picked up our dog Clyde after boarding him for a week, and we were pleased as always. This is the third time we've used their boarding facilities, and every time has been great. We'll absolutely them again; thanks for the great service! Read Less

We had a reasonably pleasant experience with Plum Creek but probably would not use them again. In short, after being told multiple times that our dogs were doing great, when we picked them up one of them had five cuts on his face and had lost his voice. This has NEVER happened with him in the past, and we only imagine what he was going through while there for five days.You can see the cuts here: imgur.com/a/gda8H#0Longer version of what happened is below.I will say that Plum Creek were recommended by a nearby kennel that was full. The Plum Creek staff were friendly and personable in all of our interactions with them. And Plum Creek was very inexpensive (exactly HOW inexpensive depends on what shots your dogs already have).First, Plum Creek's ability to explain the pricing and vaccine requirements was poor from the first call. We're coming from out of town and use a veterinarian with different vaccine requirements. This is where I found Plum Creek's pricing a bit deceptive. They're per night pricing is inexpensive, but they require a recent fecal sample and many shots that our veterinarian does not require. So we spent enough money on those things to increase the average per day cost substantially. I assume the dogs need all of these extra shots because they're being boarding at a clinic with sick dogs being treated, but it felt a bit like a bait and switch. And even after we got all of the shots on the list they provided us over the phone, we still had to get another one once we got there. Maybe this was a miscommunication on our part, but it was very frustrating.Finally, we called them several times during the six days our dogs were there. Every time we were told they were doing great. The staff joked about them being the ones making a lot of noise, but that they were fine. When we got there to pick them up, one of the dogs had lost his voice. This has literally never happened in the years we've been boarding the dogs other places. When I got the dogs to the car, I notice a cut on the top and an abrasion on the tip of the nose of one of them. I took him back in to see if they knew what happened. The doctor came out to look at him and determined it was from rubbing his nose on the fence. She said the abrasion on the tip is normal but the cut on the top was strange. She also found it strange that none of the staff had noticed this as they normally are very observant. She put some antibiotic powder on it, and we left. When we got home several hours later, I noticed more cuts on his face. He had an inch long cut over his right eye, an inch long cut on the side of his nose, a small scrape on the side of his nose, the smaller cut on top of his nose and the abrasion on the top. Some of these appeared older and had scabbed over. Some of them were fresher. I don't see how the staff could be "observing" the dogs very well if they didn't notice these multiple wounds inflicted on my dog's face over multiple days.And THIS is why I would not take my dogs back there. Every time we called, we were told they were doing great. But all the while, our dog was suffering. He was crying enough to go hoarse. He was agitated enough to cut his face multiple times on the fence (assuming that's what actually happened). It's hard to imagine what he was going through for that time. Read Less

We have been taking our dog and cat to Plum Creek for about 10 years. The entire staff is friendly and professional. They always know who we are when we call and everyone is familiar with Fox and Cat and their histories. The level of caring from the doctors and all of the support staff is over the top. Our pets are part of their family too. Dr. Morris does not practice regularly anymore but she has been kind enough to continue seeing Fox as age takes it's toll. Chris at the front desk is wonderful. As lifelong pet owners we have been to a few vet offices over the years. The compassion and willingness to listen that Chris exhibits far exceeds her job description. I don't know that we can say enough about Plum Creek. It's definitely worth the drive. Read Less

Great people, wonderfully run clinic.  Plenty of room and reasonable prices.  The only reason I can't give them 5 stars is when I boarded my cat last summer I found the boarding area was not air conditioned and very hot (hot summer).  I think this was because of a breakdown. Read Less