The staff were friendly and helpful. The vet took her time with us and explained everything. She answered my questions. My only issue was the cost, but that was expected as we had our yearly checkup including shots. Read Less

What a wonderful place. I brought my sick dog in and they immediately took me in and took care of my dog . Not knowing how sick my dog was they let me know what needs to be done and sent me to the doggie ER. Where she sent all my dogs info to and they took care of my sick dog. Would highly recommend this vet clinic!! Read Less

The staff at Animal Medical Center have been taking care of our dogs and cats since 2010. I am very pleased with the level of care we receive. The staff are respectful, helpful and flexible in how they approach our critters needs and willing to work with us. Grateful for all they do. Highly recommended! Read Less

There aren’t enough words to describe how kind Dr. Scott is. He used to work at the clinic in Hoffman Estates. Once he left, the other doctors at that clinic weren’t as understanding and compassionate as him. I found out he worked at Crystal Lake. I brought my 3 year old Rottweiler to get hip and elbow x rays to see if he had dysplasia due to him limping only after hard exercise. Dr Scott listened to all of our concerns and explained what he was going to do. He even offered to quote us on the x rays. Dr Scott explained to us that the x rays showed he had shoulder arthritis. He provided us treatment options but was not pushy at all. I’ll definitely be switching to this clinic for both my dogs going forward. I trust dr Scott and the staff is very friendly as well. Read Less

A high degree of skill and people that truly care. Our pets have been treated and cared for since 1990. A recent change of ownership, and new vets, and techs has only improved the already knowledgeable and skilled staff. My highest recommendation for this group of professionals. Read Less

Unfortunately, our sweet girl Thelma( yes, her littermate is Louise) was not feeling well. She would just cry when she tried to use her litter box, and had stopped drinking. We took her last week for the whole shebang. She's constipated! Poor baby....Fast forward to today, still crying, and has figured out we have been slipping something in her food. Got an appt right away, she's getting a cleaning out, and the techs are going to show me how to get water into her quickly if need be again. Thank you sooo much ladies!! You guys are so good to my kittygirl!Dennis and Terri Rich Read Less

I have to admit off the bat, I'm EXTREMELY picky when it comes to vets (plus I worked at a vet for 7 years and learned some things while I was there). When Dr. Chamberlain was a vet here, I would not go anywhere else!! Unfortunately she retired.The practice was taken over by the same owner as the Animal Doctor in Cary and there was a significant increase in prices (from fair/moderate to fairly expensive). The new vets we saw were friendly and fairly personable, I did like the extra perks (for example, the portal - they were a little more "hi-tech"), the facility in Cary is beautiful and I anticipate they will do some updating with this facility which is a bit older.They did more stuff "out of the room" than I'm used to and I don't really like that, but they seemed to care and treat my animals well. They did seem a little more "in it for the money" without concern for the clients budgets than I like...I get it, they are a business and they need to make money, however I would be more willing to do MORE stuff if their prices weren't really expensive or if they provided other ways to help save you money to make their services affordable. I was also a bit irritated that when I was given prices on the feline distemper vaccines, I was told the 3 year feline distemper would cost more than the 1 year...I am aware they are the same shot, just found via research to last longer than originally thought (maybe it was an error in the commotion of acquiring a new practice and changing prices and systems and such, but that put a bad taste in my mouth). The customer service has always been okay and this has not changed...the vet techs are great, some of the receptionists are very nice while others leaving something to be desired.I respected Dr. Chamberlain SO much:---for giving me that script for an antibiotic and telling me I can get it from Meijers from their free antibiotic program OR of course giving me the option to pay $20+ and get it at the vet (if there was a way to save you money, she would let you know)---for loaning me a dog cart she had in the attic for my shepherd (with only the agreement to return it when it was no longer needed) who was starting to lose control of the placement of her back legs---and for being realistic in terms of what my animals really needed (not just saying "we're going to do bloodwork, x-rays, and a urinalysis now" all off the bat, she would do tests or provide treatment for whatever she thought the issue was and go from there - that way if it was a simple UTI, we didn't do all the extra staff that probably wasn't necessary (but of course didn't hurt either)).She took her practice to a new level, and those are the things I look for in an extraordinary vet. That's something I just didn't really see here. In a pinch, I would go here again as I do believe they care and they do seem well educated as vets, but I will be expecting to possibly have more done than may be necessary and to spend a lot more money on doing so. Read Less

The professionalism of this business has always been tops. Their caring attitude about your pet has always been exhibited whenever you have a scheduled visit or even just a question. We have been taking our dogs there for over thirty years and I trust it will continue in the future.Read Less

I have taken my dog there twice. She had a parasite and she is almost a year old. It was my first time there and my first impression walking in the door was that nobody seemed to help me. I didn't know where to sign in or weigh my dog. A lady at the front desk rudely told me to sit and wait for my turn. The doctor was very nice and helpful tho! I went back for a recheck that her giardia was gone and had the same experience. Today I called them on the phone because I had sent a claim to my insurance for my dog 2 months ago when I took her for the giardia. The insurance company sent a request to them asking for the medical records on May 15. On May 27 they called again asking for the records. It is now June 25 and they insurance has still heard nothing so I called the vet. The lady that answered, Sandy, told me that they had sent the records already so I asked what fax number she sent them to. Turns out it was he wrong number. So I gave her the right one and she told me... "THAT ISNT THE NUMBER YOU ORIGINALLY GAVE ME" I proceeded to say I had not spoke to them about medical records I had only given them a medical release form upon my first visit. She says "well the fax number on the form is the one I sent it to." I didn't even know what to say. Never a "I'm so sorry for this confusion" or "I will get that sent to the right number as soon as possible" I have only experienced rude service from the front desk and always feel that I am a burden to them when I call/go in. I will not be returning to this vet. Very very unhappy with the service. Read Less

The doctors and nurses seem to really care about the animals and the service is always prompt. They did an amazing job on my dog's surgery and they're emergency services are top notch. Been taking our family dogs there for over 19 years, and will continue to return. Read Less

I love this office. We have three cats and the staff here have consistently been kind, compassionate, and reasonable with their rates. We have a cat that has a condition prone to flare-ups. Everytime we take him to this office they are honest about what's going on, and never try and suggest expensive, unecessary services. We've had to go other offices and there is quite a difference. I will never go anywhere but AMCCL!! Read Less