Absolutely satisfied from beginning to end of my Pups visit. All billing was itemized upfront without any hidden costs. I think we even were given money back! But when it comes to the care of a family member. They had shown my pups love from the minute we walked in. He had to stay the night and I was confident he was in great care! We were able to call in to check on him with prompt answers. His surgery went well. He had to have his nostrils enlarged. The surgeon did a fantastic job. You wouldn't even know if you looked at him today he had work done! Kudos from beginning to end! Read Less

I have 5 guinea pigs and 2 dogs and they are treated like family every time they go in for a checkup. I have one very outgoing piggy who likes to jump and run around and the doctor actually got on the floor with her and played with her to calm her down. I cannot say enough about this animal hospital. I also took my dog there when she was getting ready to pass on and they took very good Care of her in her last hour. The doctor was very kind and was petting her and saying he was sorry and that she was a good girl.. they made it more comfortable for my pretty girl which I GREATLY appreciate!! I will always use this facility! They treat you and your pets like family! Just simply outstanding! Read Less

I brought my fur baby to Randall Road Animal Hospital for I think 4 years. She loves the staff and the groomers. I think that they have very reasonable prices with great quality care. I had to move to Florida recently and deeply miss my vet clinic and groomers up North. I’ve still not been able to find a clinic (or groomer) as amazing as Randall Road Animal Hospital! Thank you for loving Kiwi! Read Less

When I was younger, we brought our family dog here, and now that I'm older and have my own dogs, we drive here from Chicago whenever possible for vet visits, because we know we can trust them with our dogs! We once had an emergency and didn't have enough time to drive all the way to RRAH, but they were EXTREMELY helpful over the phone and happily helped put us at ease about treatment for our dog at another vet that was closer to us. They also promptly sent over records as needed. I have always received great service here, and I also feel that their pricing has always been more than fair. I can't say enough good things about this place! Your beloved pets are in good hands here! Read Less

I've taken my dog here several times now for regular vaccinations, ear infection, and also urgent situations (I.e. Eating chocolate). Staff here was very comforting, attentive, and knowledgeable. Dr. Mandeep and vet techs gave thorough instructions and seemed to genuinely care about her state once we arrived home. They're not pushy here -- and medication prices have been lower compared to other vets I've taken her to. Their hours of service have been very helpful for me as I've had to rush her here once at 9:30 pm. Would certainly recommend to anyone in the area! :) Read Less

Unfortunately you have to choose at least one star in order to leave a review - I would have chosen zero if that were an option - actually, that said, I would have chosen a negative star if that were an option.  The ONLY positive is that they are open late nights and weekends - on the other hand that just gives them more working hours to be inept and negligent. My dog is very prone to hot spots and itchy skin. Last month she had a particularly bad flare up. It was a Sunday and this hell hole was basically my only option to have her seen that same day. After waiting for an eternity, we were called in the exam room with a very hurried and rushing doctor who did little more than glance at it and said "this is very serious - let me confer with a colleague " - more waiting - the doctor came back in the room only to be immediately interrupted by a front desk staffer - he steps out - more waiting - comes back in , technician interruption with a question - more waiting.  Finally comes back to us and says they will have your total and medicines at the front - then he has the nerve to act annoyed when I asked for him to explain what he was giving. We got a curt - antibiotics and ointment - follow the directions on labels." How helpful - Thank you. When i check out in given three different antibiotics - necessary I'm told as it seems to be a complex infection and an ointment. Not until I'm on my way home do I realize that he performed no tests of any kind - just glanced and prescribed. Cut to 3 weeks, it is now worse, in spite of this regime of medicines. Thankfully, I'm able to RUN not walk back to our regular vet - while relaying the story and fixing him the list of medicines given he was shocked. It took a simple skin scrape today to properly diagnose this as a bacterial infection (none of the meds from Randall Road are appropriate for this) - she was given a shot for itch relief, a shot of anticipation and medicated shampoo - two shots, one bath and just half a day later and she's 75% better already. They're let's throw it all at the wall and see what sticks attitude is ridiculous and dangerous. Other reviewers have mentioned their prices are better - yes, they are, but once you factor in a follow-up visit at a real animal hospital to get the correct diagnosis and medicines and the cheaper one suddenly doesn't seem inexpensive anymore. STAY AWAY!!! Read Less

This is the worst animal hospital ever! It's dirty, and gross. There was literally little splatters of blood on the wall today when I took my dog in. The only reason we went back was because it was late in the afternoon on a Saturday and my dog needed to be seen. They made us wait a ridiculously long time, and the doctor was interrupted twice by office girls to tell them he had a personal phone call and then to tell him something for another pet was ready in the back. The worst part of the whole visit was on the way out. There was a couple that came in with their clearly very sick, elderly dog to be put down. The staff took the dog in another room and made the couple stay in the lobby. Maybe 20 minutes or so go by and the couple asked when they were going to be able to go in with their dog. The girl at the desk told them they had some emergencies come in so they were just going to have to wait. I had been there for over and hour and nobody else but them had come in. My guess is they told them that just so they could eat their dinner since they were ordering that before we went in for our appointment. I felt SO bad for these people- not only did they have to put their dog down, but they couldn't even spend time with him before they had to do it. Overall just an awful, horrible, terrible, unprofessionally run animal hospital. Do yourself and your pet a favor and go to Cary-Grove Animal Hospital in Cary! Read Less

Excellent Experience with Randall Road Animal Hospital. 5 Stars all the way! The staff is very friendly, the Veterinarians are fantastic and extremely knowledgeable and the place is always clean! I highly recommend them!! Read Less

I specifically created a yelp account in order to write this review. If i could give this place a zero star I would. RUN FAR AWAY FROM THIS PLACE! They abuse animals and put lives at risk. Last week my cat was vomiting blood so I rushed him to Randall Road. When I got there they found he had pancreatitis and needed to stay in the ICU overnight. When I picked him up he was terrified, filthy, and swollen. He had dried poop stuck in his hair and smelled of urine. It angers me more because he was being monitored to make sure he peed and pooped, so they blatantly disregarded the fact that he was covered in it. His right side of his face was badly swollen and he couldnt open his eye. When I asked about it they said it was normal and that they put drops in a while ago. Later that day his eye was getting worse so we called them and they said to come get drops. When I picked the drops up the tech rudely handed me the medicine, without saying how to use it, and said goodbye. I was beyond shocked at her attitude. When I looked at the medicine package it stated to put drops in his RIGHT EYE. Never did I tell them which eye was bothering him, they didnt even ask. But somehow they knew which eye was affected. After a week of using the drops and finding no changes in his eye condition, I brought him back to Randall. I had a visit with the Medical Director and she found that my cat had large corneal ulcer on his eye. She apologized about the complete neglect that my cat endured and dropped the bill and my previous balance owed. Now they have agreed to pay for my cat's eye expenses from a new vet. THIS PLACE LIES AND ABUSES ANIMALS, NEVER EVER TAKE YOUR PETS HERE. Read Less

Almost killed my kitten!!! He is only 9 weeks and we found out he has worms, he had bad diherea and was sick so they gave us medication to squirt into his mouth. Squirted it and my kitten instantly foamed from the mouth fell over and was acting about dead. we look up the medication and it said in bold words NOT FOR KITTENS. We panicked and then realized it was the medicine an we will not go there ever again. He couldn't even walk let alone keep his head up or eyes open. This place is horrible maybe they should have more education because GOOGLE even told me not to give it to a kitten. Don't recommend. ----update--They did kill my kitten the medication did it Read Less

I have been going to Randall Road animal hospital for years. I wil not deny that they give great service and care to the pets they see everyday. All four of my animals have been going there for years. I am just disappointed on how they handled my most recent series of visits. I have a new pet, that did need their care. I spent about $300 so far on the care received, which is fine. I want my pet to be healthy and cared for. My disappointment was that we are nearing the end of treatment, and I was coming in for a recheck. I asked last time I was in, how much the total would be and they told me the fee. They offered to me that they might be ableTo waive the recheck fee based on what the doctor said. No problem. I got a phone call from Mandy stating that they would waive the fee. The day of my appointment I went in and had the check, and when I went to checkout said I had a balance due. I explained to the front desk agent that I received a phone stating they would waive it. She followed up with my doctor and he said they were not going to waive it and I had to pay. I am just frustrated because I feel that the situation wasn't handled correctly. It's more so the principal of customer service that I received. I Felt that it wasn't important. I understand I don't have a major priority case, and they are busy with a lot of other things, but you should have better communication and a level of customer service standards to your pet owners and communication between staff members. This could have just been a one off, but I hope they can just take the feedback to better their service. I still love the care they give my animals every time I am there. I would still recommend them to future clients. This review is just to give feedback for them in the future. Read Less

We've been taking our dog to Randall Road Animal Hospital for a few years, but I am finally giving up hope on this place ever getting better. My first clue that this was not the place for us was when we were trying to adopt our second dog. The shelter called the vet to get our "animal history", but for some reason the vet had absolutely no records of us having a cat, and very patchy records on our first dog. The part about the cat really gets me because she had been there several times, and that's where I took her to be euthanized! Apparently, once your animal is dead, they just burn the files. More recently, our dog was there and we found out she has a tumor that should be removed. Not until THE NIGHT BEFORE did they tell us about all of the requirements for her surgery. Yes, I understand that it is our responsibility to make sure our dog's rabies vaccination is up-to-date. Completely my bad! However, not a word was mentioned about it at any of the pre-surgery appointments or at booking. Any other vet that I've been to also sends reminder postcards for annual things like that. Overall, I'm completely unconvinced that they keep thorough records. The staff's communication is lacking on several fronts. I am very happy to be going back to my original vet where I can count on them to be responsible. Read Less

I took my dogs here because they were so inexpensive for vaccinations.  However cheap vaccines are not worth the incompetence I experienced.About a month after adopting my one year old pit bull I noticed his breath starting to smell.  The first day or so I thought it was the change in food.  After two days it started to smell like an infection.  I work with animals for a living so I am well aware of what that smell is.  I made an appointment thinking maybe he had a bad tooth despite still normal eating and drinking.The vet did all of a 3 min exam and didn't even look in his mouth.  He simply lifted up his lips and told me that he had terrible tartar and I needed to schedule a dental cleaning a.s.a.p.  They sent me on my merry way despite my protests that there was an infection somewhere.Dissatisfied with my visit, I made an appointment at Animal Care Clinic for the next day.  The vet tech smelled his breath and said Woooo that stinks!  There's definitely something wrong.Some sedation and a five minute exploration found three pieces of a stick lodged in the gums of his back teeth.  He had a nickel sized pocket and two dime sized pockets when the sticks were removed.  After a round of antibiotics he recovered just fine.They were unable to help my dog in this SIMPLE matter.  God forbid one of my dogs actually had something really wrong.  I would never trust them to treat or properly diagnose. Read Less

I honestly wish I could give this place 0 stars! This had just been the place we would take our dog for her shots, because they were fairly inexpensive. She was still young (6), and never really had any health issues. They had all her records, so I feel like they could have easily diagnosed her if they paid attention. Our first issue was when she started losing weight, kept drinking a ton of water, and urinating a lot. They claimed she just had a UTI, and gave us medicine for it. These problems persisted after she was done with her medicine. Still no solution.We moved in the beginning of 2016, and didn't plan on using them as our primary vet. Unfortunately, we had to return to them in May. Our dog seemed fine one morning, nothing out of the ordinary. We went out that afternoon to run errands, and when we got back, we noticed she was bumping into stuff. After taking a closer look, we noticed she had blood in her eyes.  It was about 6 pm, and all the other vets around us had closed. We debated on waiting until the morning, because we really didn't want to go here. But we were worried, so we just made an appointment and went in. Our appointment was for 8:30, and we weren't even seen by the vet until after 9. The vet then told us that because it was so late, they may not have time to test for everything.... after making us wait that whole time. She tested a few things, all came back negative. She decided to do a chest x-ray. She told us there was a tiny bit of inflammation, and said it could've just been a small case of bronchitis. She said our dog could've coughed a lot, and burst vessels in her eyes. Then mentioned it could be lymphoma, but that was highly unlikely. She gave us a steroid and an antibiotic, then sent us on our way. Our dog was on the medicine for the duration of the prescription, and seemed fine during that time. They never called to check up on her though. 2-3 weeks later, the problem came back and with what seemed like heavy breathing. We decided we were NOT taking her back there, because they clearly missed something.Turns out it WAS lymphoma, and they had missed all the signs. (Frequent urination, extreme thirst, weight loss, inflammation, and the blood in her eyes was the cancer spreading there.)  It was in her liver, spleen, entire front lymph nodes.  The steroid they had put her on happens to be used in a lot of cancer treatments in dogs- to help with inflammation- and that's why she seemed to get better. It also made it so we had to do a biopsy, more invasive and expensive, rather than a simple test for it because something about it alters the cells. The first thing this new vet thought was cancer, and couldn't believe RRAH didn't check for it in the first place. By the time it was diagnosed, it was already too late. It seems like the vet at Randall was just in a hurry that night, and was just willing to say whatever to get us out the door. I would've even been okay if she had suggested we come back the next day to test for cancer, because it meant she checked for anything she even remotely suspected. But nope, we didn't even get that suggestion. It's also a bit irritating that she prescribed a medication that could  interfere with being able to diagnose cancer as well! We went in shortly after our dog was diagnosed so we could get her records. We told them what happened, and they never even said sorry or called to check on her prognosis after that.I will NEVER return here, and I highly suggest taking your pets elsewhere! Read Less

Wasn't too thrilled about being told my cat was going to die by an insane female doctor who WAS LAUGHING WHILE SAYING IT! They also got his name wrong on his plaque they charged me $100 for. PLEASE take your animals somewhere else Read Less

Disappointing. They started out great then they got too big or too busy. Too many doctors and the receptionist is horrible! Maybe her name is Amanda? (Dark Hair, mid length) VERY SNOOTY! Talk about no empathy for owners bringing in their sick pet. Not counting the bill they pay before leaving. She's getting paid to deal with the craziness and she doesn't do the business any favors. I'd say her phone etiquette is best but I can't believe she's running the front of the office! The doctors only prescribe antibiotics....like every single time?? I used to love this place! Wouldn't take my pet anywhere else! But now, Id highly suggest looking elsewhere. No one ever seems confident on what they're talking about until it comes to paying the bill. You walk out of there feeling like you got nothing accomplished! I would do most anything for my pet and I think they must know that so will take advantage of it just to get your money! Used to feel cared for, now just feel taken advantage of! Read Less

Beware anyone in the area with pets. Our dog was boarded at Randall Road Animal Hospital over the holiday weekend. When we got him home yesterday we noticed he was acting strange and then saw these marks on his neck. When I called to ask why they never reported it to me, they told me to bring him back right away. Since I was at work my brother took him back, they shaved the area and then tried to say it was just a bug bite. Took him to another vet tonight who confirmed not a bug bite, definitely a puncture wound but couldn't confirm what caused it. You can see from the pictures that there is a definite hole in his neck. So pissed that they tried to hide it and then got irritated when I questioned them. I won't be taking my dog back and no one else should either. Read Less

I have four dogs and have been taking them to Randall Road Animal Hospital for the past nine years. My newest puppy, a havapoo which I purchased from Tony's Happy Puppies in Hampshire was in to see Dr. Sandhu yesterday for a new puppy wellness exam. The entire staff fell in love with "Buttons". Dr. Sandhu said that I got a perfect puppy and I couldn't have got a better one. He was so impressed that he took a picture of Buttons with one of his CVT's and asked if it would be okay to use the photo on social media. Of course I said yes. Thanks you Angela at Tony's Happy Puppies for breeding top line puppies and to Dr. Sandhu for being the kind of doctor you really want to take care of your pets! Read Less

I recently adopted a puppy. Part of the adoption process was to take the puppy to Randall Road Animal hospital for his remaining shots and neutering. The hospital is one hour away. The day after I adopted my puppy he got kennel cough. I called Randall Road Animal Hospital in a panic. The minute they answered the phone they were incredible. They calmed me down and helped with comforting my puppy. The next day I brought my puppy in and they were even better in person. I am amazed at them and can't thank them enough. Read Less

I have been bringing my pup here for over 9 years. I have always had a good experience and last year began bringing my 5 month old pup. Again all good experiences. When my 9 year old was a pup straight from rescue, they diagnosed his mange & quickly treated it. My new pup was diagnosed with a couple minor issues as well and treated. One of the doctors took time as well to explain some simple training techniques when I had questions about my new pups behavior. I am very happy they offer half off immunizations. And I love that they have such broad service hours. Read Less

I love this animal hospital. Every time I go there they are nice and loving to my dog/cats, even the receptionists. It's very reassuring to know my pets are in loving hands. Their hours are amazing and so are their prices - I don't know any other vets that are open til 10pm every day but Sunday without charging a LOT of money to see the animals so late. I took my dog Maggie there on Monday as she had a cyst on her side that ruptured. They were able to see her that very evening, and even though she got blood all over their wall and floor, everyone was very nice about it and reassured me that they experience things like this all the time. While she was diagnosed that day with mast cell tumors (cancer), they were able to get her in just two days later (today) for surgery to remove both of the tumors. She is in surgery now as I write this review and I am confident she is in good hands over there. Read Less

I don't know why there are all of these bad reviews! I don't know if management changed or what but I brought my cat here because she had a really severe tumor and they didn't know how much longer she would have they did some very risky surgery and she has been great she recovered wonderfully. The staff was super supportive during the surgery and all through her recovery and now my baby is doing amazing! Thank you so much! Read Less

My cat died here last September.  I received an email from the vet today explaining something about some warming device they use for surgeries and that's how someone's pet "accidentally" got burned.  This annoyed me because I do my best to wipe the memory of this place out of my mind.I went on Yelp today to look at recent reviews out of curiosity and saw a screen shot from a past employee saying how they cut corners and do not give pain meds and God knows what else they did or didn't do.The biggest issue I had when my cat died was the question about whether or not he was in pain.  They told us they tried to insert a catheter without pain meds...only a sedative but obviously the sedative wasn't enough because their notes said that he was "uncooperative".  The question is still up in the air and it bothers me and hurts me.  I still have many unanswered questions and I don't believe this vet will be honest.  If I recall correctly, I paid them somewhere around $900.  It's been 10 months and it still hurts.  I went to my usual vet afterwards with the x-rays and records from RRAH and he said he was shocked that they decided to try inserting a catheter.  My cat was too far gone when he came in already.  I am at peace with this.  What I'm NOT at peace with is that I would rather have opted to EASE HIS PAIN and send him off WITHOUT PAIN, NOT ALONE AND AFRAID IN THE HANDS OF STRANGERS, AND BEING GIVEN THE CHANCE TO HOLD HIM AND SAY GOODBYE.  NOT on some cold metal table.  NOT alone thinking we abandoned him.  NOT IN PAIN.All the evidence and reviews from other pet owners suggest that this vet doesn't pay attention.  I don't think he properly evaluated the x-rays.  I think he put my beloved cat through unnecessary pain.  I brought him in for what I believed was a sore leg and later that night my world was shattered and I was catapulted into a journey of unrelenting pain and regret.Stay. Away.EDIT 8/2/16It seems that this vet office is attempting to silence me.It just goes to show how desperate they are to silence customers instead of addressing the very real problems with their practice.I have been accused of embellishing my review.  I can assure everyone that nothing has been embellished or made up.  This is a very real account of my own experience with this vet.  In fact, I have withheld information from my review as I did not find it necessary to go into every detail.  Well, now I feel like sharing the rest of my experience:I did not mention how Dr. Sandhu left after delivering my cat's dead body to us.  He did not stick around to answer any questions we had.  Nope.  Tell me.  If you suddenly lost your pet, would you not have any questions?  And when we returned to ask him those questions on a later date, he was sure to manipulate his words carefully to make sure we understood that our cat's death was not his fault.I also did not mention how their vet tech who came in to explain to us the cremation/body disposal procedure kept referring to our cat as "the animal" instead of by his name.  Which was on his chart.  Which she had in front of her face.  Very cruel, if you ask me.If my review still requires more true facts about why this place is awful, fine.  I took foster pets here years ago.  The vets I met back then, Dr. Sandhu and Dr. Gil, could not care LESS for the shelter animals.  Each visit lasted maybe 45 seconds.  How do you determine if an animal is healthy in that short span of time?  Every time we would come here, we were treated like a customer at a deli.  Draw a ticket and wait your turn.  Get 5 minutes max with a "doctor", pay, and leave.  Just look at the other reviews.  According to other people, they've had lawsuits, an ex-employee told the truth and said they do not provide pain meds to animals post-surgery, people have shared pictures of animals BURNED and injured by these "vets", and countless people have told their own stories of how they lost their beloved pets.  If I receive one more notification that someone is trying to discredit my review as being false and silence me, I will go to ridiculous lengths to make sure the truth is known beyond Yelp.  "Randall", I am talking to you. Read Less

I have been to this place before and it is absolutely horrible. All the vet did was insult my dog over and over again who at the time was a 6 month old puppy and obviously going to be very hyper and not completely trained yet. She also told us "in order to get your dog to stop jumping on the counter you need to make it as unpleasant for them as possible, my dogs won't even look at our counters anymore." It disgusts me thinking of what she possible did to her poor dogs to make them be that way. I don't recommend anyone bring their animals here. Read Less

So, my dog came down with some sort of virus and wouldn't eat, drink, or barley move. I immediately rushed him to Randall road animal hospital because it was the only place open so late at night. Once we got seen by the nurse she took his temperature and rushed out of the room said he needed to be on an IV ASAP. They did keep him hospitalized there for maybe 2 or 3 days because of this virus (which we never found out what it was btw) they over charged us for all the medicine they had to rush him on (never explained to us what he was going on and for what reason) most of the vets can barley speak fluent English so it's hard to understand what they are trying to say. Very frustrating. The one vet we did have understood the frustration with the bill and how expensive it was and he gave us a discount which was very nice. (After practically yelling at the guy) So after a couple days I called to find out what the hell the update was on my dog.. They told me I could come pick him up (nice..) when I went to pick him up he was horrified and I mean horrified....he had hunks of hair coming off his body and he looked like he had lost 10 pounds.. You could see the fear in his eyes and he wasn't even excited to see us. For the next two weeks he didn't want anything to do with human contact whatsoever... I couldn't take him to the vet for a good couple months until he got over his traumatic experience because he would start yelping If I tried to put him in the car. I don't know exactly what went on there when I left but they did not treat my dog correctly.. Especially when an animal is sick they are more fragile and I have a feeling he was hurt and felt neglected. I will never and have never gone back there again. Worst place ever. And one more thing to add, they hire like 16 year olds who work with the sick animals in back who probably don't have any experience. What the hell. Not okay. Read Less

Never have I seen such a disorganized place of business. I had my previous veternarian email my dogs records.  It took 3 times and finally I brought them in.  They then put all 4 dogs records under 1 dog.  It was pathetic. On my next visit, they gave my dog a 1 year rabies vaccine instead of a 3 yr one. When weighing my 2 dogs they switched their weights.  Absolutely unbelievable. Read Less

I have truly had the worse experience ever here. My dog Marley got an puncture wound that needed attention. I went here being it was our first emergency and didn't know where else to go. I got there and saw a dr who said she needs surgery to fix the puncture wounds cause they were deep. They did the surgery and called me to come pick her up on a Sunday about 5:30. When I got there she was still so dopey and under anesthesia still. She couldn't walk and was hardly awake. They brought her to my car on a stretcher and put her in my car. She couldn't walk or hardly open her eyes. They went in and locked up since it was 6pm. I stood there in shock. My husband and 2 guys had to carry her in house as she is 90 pounds. It took a few hours before she could walk. Over next 2 weeks I went in 3 times with my concerns of her vommiting and regurgitating her food. First I was told maybe it was the antibiotics causing her to be sick. So we took her off of them. Then after an X-ray maybe her stomach is just upset still and sent home with Pepcid. Finally she was vomiting blood and was told her esophogus is maybe inflamed. Each time I was told something different and paying for more meds she couldn't keep down. Long story short, we went to different ER and she has a severe esophagus stricture that should have been caught durning surgery or durning the visits. We will now spend thousands of dollars trying to get her better as she is only 3. Disappointed to say the least. This should have been something the Drs should have suspected with the symptoms I was describing. I did speak to Office Manager and told them my concerns. They were able to refund back a few visits and meds we didn't need. I wish I could go back to that day and do things differently. Read Less

Our pug had a severe urinary tract infection. Upon her first visit we were told they needed to test her urine and they would call us with the results. She was clearly suffering from an infection with shaking and had crystals apparent in her urine. They never did call us the next day, we had to call them to get results. The doctor prescribed an antibiotic and said we should bring her back after the antibiotic treatment for a follow up.Sunday was her follow up visit. we explained she is still showing signs of infection, they tested her and here we are Tuesday (4 phone calls later) and still no results!It is absolutely absurd a vets office would put an animal through this!! Your job is to help, not hinder! Read Less

I cannot say enough bad things about this vet. All of mine and my extended families' pets used to come here but after a horrific experience, we have all since stopped. We had a lipomas biopsied on our 5 year old lab; it came back negative, but since the mass seemed to bother her we had it removed. At removal they wanted to charge another $150 to have it biopsied again, but didn't explain why so we said no. We got her back and she seemed traumatized, which though j thought was strange but she was just cut open. Our poor pup had the drain in for over a month, dripping fluid across our whole house. One week after the drain was removed the mass was back as much as if it has never been removed. We brought her back but this time she acted terrified to go inside, cowering and crying... She's had teeth cleanings and shots at other vets, she never had acted this way before. I may never know why she is so terrified of this vet. When we went in to follow up and they very rudely stated because a biopsy was not performed with the procedure, they are not liable. Took them 2 minutes to tell us that before sending us in our way. We left and got a call moment later saying we owed the visit fee. I owe you MORE money for you to tell me "tough shit"?! I subsequently took my dog to two more vets, both of which told me the mass returned because it was not properly and fully removed. I asked both vets what their procedure is, and they said with all mass removals biopsy is included in the fee, not a separate charge, so if the mass returned cost would be covered for any follow up procedure... But worst thing was both vets were LESS money for the procedure than Randall Road Animal Hospital. To top is all off, through the procedure and follow ups, I saw the doctor that did the procedure ONE time, when we were told "it's not our liability." This awful vet does not care about your pet or you, and I would plead for anyone that loves their pet, to go anywhere else. Read Less

Do not take your pets to Randall Road Animal Hospital. My wife and I began bringing our one-year-old rescue dog here in September 2015 because of skin irritation/scratchiness. The first visit, the veterinarian we saw did a skin-scrape - three of them, actually - to look for fleas/mange/etc. The vet quickly returned and told us that the test was negative for any of the above. The vet diagnosed our dog with allergies. Thus started an eight- or nine-visit nightmare over the course of about four months, repeatedly bringing our dog back for appointment after appointment. Over the course of those four months, we saw four different vets in rotation, never the same vet more than two times in a row. Because of this, and because apparently no one at this office shares information, every single time we came in we had to re-tell whatever vet we happened to see that week our dog's entire medical history. And, not surprisingly (given that there was clearly no communication), each vet we saw had a different treatment protocol they recommended. But after months of seeing no improvement - not to mention paying out upward of $600 to Randall Road animal hospital - we decided we'd had enough. Honestly, I wish it hadn't taken me so long. Sure, the front desk staff his horribly rude and making appointments is essentially worthless - every time you go in you wait about 30-45 minutes, regardless of your appointment time - but as long as my dog gets better, I though, I didn't particularly care. I can deal with a rude secretary. However, over time my wife and I learned exactly how terrible this office really is. The multiple one-star reviews on this page are NOT a coincidence. Their service truly is terrible. In our experience, the vet seemed content to simply continue dragging along our dogs treatment to get us back into the office time after time - half of the time charging us the full appointment fee, half of the time charging us the reduced "checkup" fee. All the while, continuing to prescribe him steroids while we saw no improvement. Finally, we got fed up and left. We went to another vet in town, who did another skin scrape. And unlike Randall Road Animal Hospital - that took enormous samples (about the size of a guitar pick) - the new vet took a tiny sample. Like you're supposed to any time you are planning to look at something through a microscope (you know, like you learn in sixth grade science class). Sure enough, our dog had mange. He had mange the whole time and the veterinarians at Randall Road Animal Clinic flat-out missed it. Again - do not give this office your service. Their sole interest is bringing as many people through the doors as possible, not giving animals the best possible treatment. Their prices are relatively cheap, but there are other offices with comparable prices in Crystal Lake. Go anywhere but here. Read Less

I have to deal with this vet only because of the rescue I foster for, and every time I leave, I plead with the rescue to change vets. To be frank, this vet sucks. The front desk staff are either rude or incompetent, even WITH an appt you end up waiting AT LEAST an hour to be seen- it's an overall frustrating experience. Even though they are open until 10, scheduling an appt is usually a nightmare (example- I had a sick foster puppy that needed to be seen and they wanted to give me an appt 2 days away- NOT the first time they've done that. Strange, when the director called to complain, they could see me that day). I would NEVER bring my own animals here, and I don't recommend you do either. Read Less

My rescue dog had to come here to get neutered.  My son had to drop him off for us due to scheduling issues, and signed off on some forms for us which included a rabies vaccine.  My dog had just gotten his vaccine a month earlier, and was wearing his tag, but because it was on the paper, they didn't even think twice about giving him a second dose!!  It's a 6 month old dog, how could it be an old tag??So when I talk to a receptionist about it and slightly raise my voice out of concern, she tells me she doesn't need to sit there and listen to me yell at her!!!!  These people seriously need to get a clue.  If I was not obligated to take my dog in there, I would have read the other reviews and steered way clear of this place! Read Less