The good--- Doctor Bob. He is very passionate about what he does and really tries to service customers at a high level. The bad--- Doctor Graham and staff. He can care less about you or your pet. He's a very good salesmen and will try to suck as much money out of you as possible. I also was very rudely treated by the technician who followed up after the Doc had left the room. She slapped my hand away when showing me how to give my dog pills, because I didn't read the label. I didn't get her name, but she was an older lady. On a side note, my dog caught the flu here during vaccinations and they charged me an extra $140 for the pills. I'll be taking my business elsewhere. Read Less

It's a shame that this vet has received some negative reviews... Each doctor, and in this instance veterinarian, has a bedside manner. We all click with individuals differently. I have been bringing my four dogs here, since I have had each of them, for 8 1/2 years. Since each of my dogs has their own personality and sometimes different needs, they don't all see the same doctor. As a matter of fact, I prefer a different doctor for each of my dogs. So if you don't like the first doctor you see, please be sure to try another one of the doctors, on your next visit. If you prefer warm and fuzzy, try Dr. Max Merkin or Dr. Sharon Wehling. On the other hand for a more technical/clinical doctor, I'd say Dr. Graham Merkin or Dr. Bob Merkin. That being said, I trust the life and health of my dogs with all the doctors! All the staff is wonderful!!! They each genuinely care about my dogs. Read Less

We have used Downers Grove Animal Hospital for well over 10 years. We had several Guinea pigs and now our second dog receiving care from various doctors at this facility. I’ve never left there feeling unheard or that my animals were missed treated. Quite the opposite actually. The staff, including the doctors, have always made sure that I understood exactly what their perspective was on any situation we were dealing with and helped to get the best medical care for each illness/concern. Kathy Read Less

Gary loves to visit and staff gives him lots of love. Doctors are all well trained and good with the pets in there care. Gary was just treated for an ear infection and is doing very good. I will always bring my dogs to the Downers Grove Animal Hospital. Read Less

Overall, everyone at this clinic has been friendly and they seem to really care about the animals that they treat. Our previous visits have all been pleasant, but our most recent visit with my kitty was an emergency visit for lily plant toxicity. She stayed at DGAH from a Monday night to a Wednesday afternoon (~48 hours) for treatment, but unfortunately she still didn't make it and passed away at home two days later on Friday. Although I still think that they probably should have kept her for at least a day longer for tests and observation, I know that they were doing their best and were ready to do whatever was necessary to help her. The doctor sent me a personal sympathy letter, which I appreciate. Read Less

They say my pets are 'violent' and try to bit them, yet no other vet in the past 5 years has ever said that. In fact it is usually the opposite, they say my cats fall asleep or like them. They constantly get my cats gender wrong, and several of the nurses are very rough with them.We have switched vets due to this and the sheer cost. Update (2/13/17) I had the Vet reach out to me and apologize for the issues we had with several of the nurses. This type of follow up is making me reconsider never going back, but time will tell. Also it is mostly the nurses who are the issue, the vet themselves have always been wonderful. Read Less

We recently moved to Downers Grove and took our dog to Downers Grove Animal Hospital initially for vaccines. They were very nice, professional, and the facility was spotless and modern. Shortly after that our dog developed a hematoma in her ear which required surgery. Dr. Max performed the surgery and we have followed up with Dr. Graham. Our dog is doing really well and gets the stitches out next week. DGAH, its veteranarians, and staff exceeded our expectations. Read Less

Terrible experience with our 9 wk old puppy. Vet tech, Jill, quoted me $3,400-5,000 for 48 hrs of hospital care and wanted $3,400 up front before any treatment. When I questionedthe cost she treated me extremely punitively and made me feel like a terrible person in what was already a vulnerable situation for us and our precious pup. When we mentioned taking our pup to a different hosp she exacperatedly said IF SHE EVEN SURVIVES the transport as if we were evil for not having 3400 to give them or consider a more cost effective practice. We ended up transporting our dog to Countryside Veterinary and it was a third of the cost and everyone was extremely kind. Most importantly we have a healthy puppy again and we aren't bankrupt. Read Less

I have both a dog and cat. Service was very good in regard to explaining what was going on re my particular situations. Staff caring and friendly. Doctors very good. The facility is extremely clean. Your pets are in good hands here. Read Less

I have been taking my animals to Downers Grove Animal Hospital for close to 40 years! I have always been satisfied with the care my animals have received. My animals always board there as well and I can have a relaxed trip, knowing my cat or dog is get top-notch care.Read Less