I brought my dog here for a late night visit about a week ago because he had thrown up a few times. The vet suggested blood work, and told me it would only take 20 minutes. While waiting, the recept... Read More
I brought my dog here for a late night visit about a week ago because he had thrown up a few times. The vet suggested blood work, and told me it would only take 20 minutes. While waiting, the receptionist left for the night. I was the only one there, and was left waiting for over an hour, with no one around to even ask for an update. I really would have appreciated a quick heads up that the tests were taking longer then expected, instead of being left to worry with no idea how long I was going to be sitting there waiting.
When the vet finally did come back, she of course had the worst news for me. She was very nice, very thorough, and also upfront about my dogs condition. I appreciate all of that, but I just find it to be exceptionally poor service to leave someone waiting like that for so long, especially someone who is paying $500 to find out my poor dog would die in a couple days. Read Less