Edwardsville Pet Hospital
Edwardsville, Illinois
Reviews
willie lewis
29 Jun 2018
REPORT
Chloe n i had a great experience friendly fast professional loved it....this Vet is 2hrs from my home n ill b making the trip
Tim Wright
10 Jan 2018
REPORT
My family has been using their sevices for over 20 years. They have always treated everyone well and been true professionals. My parents recently had to say good bye to the family cat. All the staff a...
My family has been using their sevices for over 20 years. They have always treated everyone well and been true professionals. My parents recently had to say good bye to the family cat. All the staff and the vet were so very considerate and thoughtful through the whole process.
P J
9 Aug 2017
REPORT
I wish I could give a negative rating...I have taken my dog there for many years when Dr. Unsell was the veterinarian and he was amazing. He and his staff were always very friendly and customer servi...
I wish I could give a negative rating...I have taken my dog there for many years when Dr. Unsell was the veterinarian and he was amazing. He and his staff were always very friendly and customer service oriented. Under the new ownership, they are unprofessional and have zero customer service. I waited for almost 2 hours (lobby & exam room), later to find out that there was an emergency that came in while I was waiting. I understand emergencies and if that was my pet, I certainly would want her treated first. However, the customer service thing to do would have been to let me know that they had an emergency and that my wait could be 60-90 minutes extra and ask if I would like to continue to wait or reschedule, you know since we all have busy schedules (hint: I would have rescheduled). But unfortunately that is not what they did. They kept me waiting in a room for 1 1/2 hours, not knowing the reason. I finally popped my head out to ask how much longer and then they decided to tell me. I waited another 15 minutes and then had to leave for another appointment. I told the front desk person that “I would have to reschedule” and she said “okay” in a high pitched snarky voice, to which I replied, “I bet you are”. – meaning I know you don’t care about customers, so I bet you are “okay” with me leaving. A couple days later I requested my dog’s records to be faxed to a new vet and also emailed to me. When I received their “notes” on what occurred that day I was flabbergasted! In their notes, they say they apologized a few times (LIE) and also that when I left, I said “this is ridiculous, I’m done” and that they apologized again to try and make it right. ANOTHER HUGE LIE! In fact their whole account for what happened from beginning to end was a complete and total lie. Why would they even put personal statements like that in my dog’s record to begin with? I know, because they are retaliating against me for switching to a new VET! These notes were sent to my new vet with these lies making it look like I’m a difficult customer/pet owner and out of line, when in fact Edwardsville Pet Hospital staff were completely out of line! Totally disrespectful, unprofessional, and childish with their retaliation of LIES in my dog’s file! I have spent thousands and thousands of dollars there due to my pet’s health issues…but guess what, my money works just fine at other professional establishments. Don’t waste your time or money on this place!
Michael Smeltzer
21 Jun 2017
REPORT
Been going here for 20 years. They are great with my doggers and my cat
Joe Kamm
29 Apr 2017
REPORT
They do very well in all of their work. I should consider dropping a star because of the costs but they, so far, have been accurate and that's the most important thing to me.
They've been upgrading ...
They do very well in all of their work. I should consider dropping a star because of the costs but they, so far, have been accurate and that's the most important thing to me.
They've been upgrading their equipment, but I warn you to watch out for their attempts to PT "add on's" to do various tests.
Another thing I've noticed is that they seem to staff new veterinarians, but are polite, nice and as I said, accurate.
Tricia Hogan
8 Dec 2016
REPORT
My dog is being treated for cancer at the University of Missouri in Columbia. They gave me a prescription for Hill's Science Diet food which is only sold through veterinarians. My local veterinarian i...
My dog is being treated for cancer at the University of Missouri in Columbia. They gave me a prescription for Hill's Science Diet food which is only sold through veterinarians. My local veterinarian is Hawthorne Animal Hospital which is wonderful except that they don't sell the Hills Foods. I needed a source in Edwardsville where I live to get the food so I went 2 Edwardsville pet hospital with my prescription to see if I could buy some. Much to my disappointment I was told that they would only sell me the food if my dog was examined by them. Well I was floored that they cared more about making a buck then getting a dog the food they need to survive during cancer treatment. The receptionist tried to tell me it was the law that they had to see the dog before selling the prescription food even though I had a prescription from the oncologist. Fortunately I found out PetSmart also sells the food and had no problem taking the prescription from another vet. If I could give negative stars to this place I would!
KeM Lynn
16 Nov 2016
REPORT
Awesome ! and very cost effective, they never screw you
and Dr V, she cares for more pets than any other vet i've known
Even gives Tom and others a place of warmth and food in their
office....
PSS ...
Awesome ! and very cost effective, they never screw you
and Dr V, she cares for more pets than any other vet i've known
Even gives Tom and others a place of warmth and food in their
office....
PSS if you're in need of emergency care, Dr Unsell is now at the
emergency care in Collinsville
Lucas H.
8 Nov 2016
REPORT
I take my two dogs here and they have always done a very good job. They explain things in away I can understand and they are also very friendly and always no my dogs names when I bring them in.
sherri N
5 Aug 2016
REPORT
The staff is five star, and this place is great for routine care and the vets are nice. But if there is an emergency -go to Collinsville Emergency Vet or the one in Bridgeton FIRST. Don't go here f...
The staff is five star, and this place is great for routine care and the vets are nice. But if there is an emergency -go to Collinsville Emergency Vet or the one in Bridgeton FIRST. Don't go here first.
Ashley Dunning
6 Jul 2016
REPORT
I can't tell you enough about how much I love this vet. My cat is a jerk and they have no problem dealing with him. They make great recommendations for keeping your animals health. They never recommen...
I can't tell you enough about how much I love this vet. My cat is a jerk and they have no problem dealing with him. They make great recommendations for keeping your animals health. They never recommend anything not needed. The vets are kind and caring. I have never had to wait more than a day to be able to get an appointment.
Nicole Ga
1 Jun 2016
REPORT
They are very up-front with costs, and don't slip in extra costs - not sure what the other reviews about the pricing are about....
Due to a dog that has cancer, we come here more often than we like to...
They are very up-front with costs, and don't slip in extra costs - not sure what the other reviews about the pricing are about....
Due to a dog that has cancer, we come here more often than we like too! The staff is always very friendly and very attentive and loving towards the animals. Because of our work schedules, the doctors would often see our dog when my husband would bring her in, and then also make time on a different day to review her X-rays or whatever with me. These additional "appointments" I would come alone & the doctor (vet) would pull up the X-ray and go through things with me, often lasting quite long, at no additional charge - these were concerning questions I had that I could not be answered by my husband from the original appointment. I wanted to make sure I understood what was going on with our dog, and the vets here went above and beyond to answer every question I had (and I always have a lot).
At the onset of the cancer, the doctor was able to recognize there was something wrong with our dog, but would not diagnosis the cancer. Which is completely acceptable, just like human doctors, these are "general practitioners", not specialists, and they referred us to a special cancer doctor. There was no guessing game where we wasted money on appointments for them to check random things first and then only to later be referred elsewhere. It was recognized & referred immediately, with no wasted visits or wasted money.
Because of the up's and down's health-wise with a dog with cancer, we often would need last second appointments, and Edwardsville was able to accommodate on tight timelines & also meet our work demands so we weren't missing too much work trying to care for our dog.
We also had another dog and 3 cats, which also were seen at Edwardsville. However, they are more "normal" and were just seen for "normal" visits.
Edwardsville was also available to prepare our paperwork for the animals, as well their immunizations for their travel out the country. We have now moved to Europe and Edwardsville was able to ensure all our animals had the correct vaccinations, microchips, and other health information/paperwork ready. Everything was prepared as it needed to be in order for us to get the animals out of the country and accepted without issue into Europe with us.
M. Jo
2 Feb 2016
REPORT
You can trust that this veterinariary clinic won't overcharge you, manipulate your emotions, nor take advantage of you and your pocket book. These veterinarians really care about the clients as well a...
You can trust that this veterinariary clinic won't overcharge you, manipulate your emotions, nor take advantage of you and your pocket book. These veterinarians really care about the clients as well as the animals. It is the old time values and small town feel that makes this a real gem of a place. I honestly don't think five stars is enough for them. They are well deserving of ten stars. I have had experience with four different pets over the years. I first experienced the really horrible places that manipulated and overpriced procedures before finding this gem. I wish I had first discovered them fifteen years ago. But, I am happy someone recommended them to me just eight years ago. A++++ for the care of the pet owners and the pets.
Sean G.
1 Aug 2014
REPORT
I took my dog there today due to the price being lower there than anywhere else in town. When walking in the door, the lady grabbed my leash from me and pushed my dog onto the scale. My dog was not co...
I took my dog there today due to the price being lower there than anywhere else in town. When walking in the door, the lady grabbed my leash from me and pushed my dog onto the scale. My dog was not comfortable and the lady did not seem to care. The vet herself claimed that she was a 'cat person' and was not a fan of dogs. Wrong profession! Cheaper than the rest of the town yes, better than the other places, no so much.
Stacy H.
29 Jul 2013
REPORT
I love Edwardsville Pet Hospital! I just moved to the area and adopted a brand new puppy--my first dog. Edwardsville Pet Hospital has a staff that is patient enough to answer all of my questions. T...
I love Edwardsville Pet Hospital! I just moved to the area and adopted a brand new puppy--my first dog. Edwardsville Pet Hospital has a staff that is patient enough to answer all of my questions. They are great with my puppy, and I truly believe my dog loves coming here (even despite of the shots)! This is the kind of place where they remember you and your pet and take the time to care for both!Edwardsville Pet Hospital has fulfilled every item on my list... from scheduling appointments and wait time once I get there, to guiding me with what medicines and care my pet needs and providing me with information as a new pet owner. I highly recommend!
M J.
22 Mar 2011
REPORT
How did I miss this gem for ten years? This is one pet place that doesn't overcharge. The prices are very fair and the care is top notch. The doctors are very attentive and caring. They make you feel ...
How did I miss this gem for ten years? This is one pet place that doesn't overcharge. The prices are very fair and the care is top notch. The doctors are very attentive and caring. They make you feel that they are there for your animal's care and not for your pocket book.
Eliz O.
23 Mar 2010
REPORT
It's a really convenient location, you can always get an appointment in a timely manner, wait time once you get there is okay, sometimes better than others, but that's to be expected. It's a rather sm...
It's a really convenient location, you can always get an appointment in a timely manner, wait time once you get there is okay, sometimes better than others, but that's to be expected. It's a rather small hospital, but that has never caused an issue for us. My pup Lola always gets nervous when we go there though!They are really good about follow-ups, always have Frontline and Heartguard available, however you may have to search elsewhere for a better price on those. Prices in general are fair, the only thing that I needed and I thought it was very overpriced was an International Health Pet Certificate, which cost $100, in addition to the office visit fee. Overall, a good pet hospital with friendly vets and reasonable prices.
Book an Appointment
Online booking unavailable
Please call
(618) 656-7656
423 South Buchanan Street
Edwardsville Illinois 62025
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Edwardsville Pet Hospital
Edwardsville, Illinois
423 South Buchanan Street
Edwardsville Illinois 62025
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
willie lewis
29 Jun 2018
Chloe n i had a great experience friendly fast professional loved it....this Vet is 2hrs from my home n ill b making the trip
Tim Wright
10 Jan 2018
My family has been using their sevices for over 20 years. They have always treated everyone well and been true professionals. My parents recently had to say good bye to the family cat. All the staff a...
My family has been using their sevices for over 20 years. They have always treated everyone well and been true professionals. My parents recently had to say good bye to the family cat. All the staff and the vet were so very considerate and thoughtful through the whole process.
P J
9 Aug 2017
I wish I could give a negative rating...I have taken my dog there for many years when Dr. Unsell was the veterinarian and he was amazing. He and his staff were always very friendly and customer servi...
I wish I could give a negative rating...I have taken my dog there for many years when Dr. Unsell was the veterinarian and he was amazing. He and his staff were always very friendly and customer service oriented. Under the new ownership, they are unprofessional and have zero customer service. I waited for almost 2 hours (lobby & exam room), later to find out that there was an emergency that came in while I was waiting. I understand emergencies and if that was my pet, I certainly would want her treated first. However, the customer service thing to do would have been to let me know that they had an emergency and that my wait could be 60-90 minutes extra and ask if I would like to continue to wait or reschedule, you know since we all have busy schedules (hint: I would have rescheduled). But unfortunately that is not what they did. They kept me waiting in a room for 1 1/2 hours, not knowing the reason. I finally popped my head out to ask how much longer and then they decided to tell me. I waited another 15 minutes and then had to leave for another appointment. I told the front desk person that “I would have to reschedule” and she said “okay” in a high pitched snarky voice, to which I replied, “I bet you are”. – meaning I know you don’t care about customers, so I bet you are “okay” with me leaving. A couple days later I requested my dog’s records to be faxed to a new vet and also emailed to me. When I received their “notes” on what occurred that day I was flabbergasted! In their notes, they say they apologized a few times (LIE) and also that when I left, I said “this is ridiculous, I’m done” and that they apologized again to try and make it right. ANOTHER HUGE LIE! In fact their whole account for what happened from beginning to end was a complete and total lie. Why would they even put personal statements like that in my dog’s record to begin with? I know, because they are retaliating against me for switching to a new VET! These notes were sent to my new vet with these lies making it look like I’m a difficult customer/pet owner and out of line, when in fact Edwardsville Pet Hospital staff were completely out of line! Totally disrespectful, unprofessional, and childish with their retaliation of LIES in my dog’s file! I have spent thousands and thousands of dollars there due to my pet’s health issues…but guess what, my money works just fine at other professional establishments. Don’t waste your time or money on this place!
Michael Smeltzer
21 Jun 2017
Been going here for 20 years. They are great with my doggers and my cat
Joe Kamm
29 Apr 2017
They do very well in all of their work. I should consider dropping a star because of the costs but they, so far, have been accurate and that's the most important thing to me.
They've been upgrading ...
They do very well in all of their work. I should consider dropping a star because of the costs but they, so far, have been accurate and that's the most important thing to me.
They've been upgrading their equipment, but I warn you to watch out for their attempts to PT "add on's" to do various tests.
Another thing I've noticed is that they seem to staff new veterinarians, but are polite, nice and as I said, accurate.
Tricia Hogan
8 Dec 2016
My dog is being treated for cancer at the University of Missouri in Columbia. They gave me a prescription for Hill's Science Diet food which is only sold through veterinarians. My local veterinarian i...
My dog is being treated for cancer at the University of Missouri in Columbia. They gave me a prescription for Hill's Science Diet food which is only sold through veterinarians. My local veterinarian is Hawthorne Animal Hospital which is wonderful except that they don't sell the Hills Foods. I needed a source in Edwardsville where I live to get the food so I went 2 Edwardsville pet hospital with my prescription to see if I could buy some. Much to my disappointment I was told that they would only sell me the food if my dog was examined by them. Well I was floored that they cared more about making a buck then getting a dog the food they need to survive during cancer treatment. The receptionist tried to tell me it was the law that they had to see the dog before selling the prescription food even though I had a prescription from the oncologist. Fortunately I found out PetSmart also sells the food and had no problem taking the prescription from another vet. If I could give negative stars to this place I would!
KeM Lynn
16 Nov 2016
Awesome ! and very cost effective, they never screw you
and Dr V, she cares for more pets than any other vet i've known
Even gives Tom and others a place of warmth and food in their
office....
PSS ...
Awesome ! and very cost effective, they never screw you
and Dr V, she cares for more pets than any other vet i've known
Even gives Tom and others a place of warmth and food in their
office....
PSS if you're in need of emergency care, Dr Unsell is now at the
emergency care in Collinsville
Lucas H.
8 Nov 2016
I take my two dogs here and they have always done a very good job. They explain things in away I can understand and they are also very friendly and always no my dogs names when I bring them in.
sherri N
5 Aug 2016
The staff is five star, and this place is great for routine care and the vets are nice. But if there is an emergency -go to Collinsville Emergency Vet or the one in Bridgeton FIRST. Don't go here f...
The staff is five star, and this place is great for routine care and the vets are nice. But if there is an emergency -go to Collinsville Emergency Vet or the one in Bridgeton FIRST. Don't go here first.
Ashley Dunning
6 Jul 2016
I can't tell you enough about how much I love this vet. My cat is a jerk and they have no problem dealing with him. They make great recommendations for keeping your animals health. They never recommen...
I can't tell you enough about how much I love this vet. My cat is a jerk and they have no problem dealing with him. They make great recommendations for keeping your animals health. They never recommend anything not needed. The vets are kind and caring. I have never had to wait more than a day to be able to get an appointment.
Nicole Ga
1 Jun 2016
They are very up-front with costs, and don't slip in extra costs - not sure what the other reviews about the pricing are about....
Due to a dog that has cancer, we come here more often than we like to...
They are very up-front with costs, and don't slip in extra costs - not sure what the other reviews about the pricing are about....
Due to a dog that has cancer, we come here more often than we like too! The staff is always very friendly and very attentive and loving towards the animals. Because of our work schedules, the doctors would often see our dog when my husband would bring her in, and then also make time on a different day to review her X-rays or whatever with me. These additional "appointments" I would come alone & the doctor (vet) would pull up the X-ray and go through things with me, often lasting quite long, at no additional charge - these were concerning questions I had that I could not be answered by my husband from the original appointment. I wanted to make sure I understood what was going on with our dog, and the vets here went above and beyond to answer every question I had (and I always have a lot).
At the onset of the cancer, the doctor was able to recognize there was something wrong with our dog, but would not diagnosis the cancer. Which is completely acceptable, just like human doctors, these are "general practitioners", not specialists, and they referred us to a special cancer doctor. There was no guessing game where we wasted money on appointments for them to check random things first and then only to later be referred elsewhere. It was recognized & referred immediately, with no wasted visits or wasted money.
Because of the up's and down's health-wise with a dog with cancer, we often would need last second appointments, and Edwardsville was able to accommodate on tight timelines & also meet our work demands so we weren't missing too much work trying to care for our dog.
We also had another dog and 3 cats, which also were seen at Edwardsville. However, they are more "normal" and were just seen for "normal" visits.
Edwardsville was also available to prepare our paperwork for the animals, as well their immunizations for their travel out the country. We have now moved to Europe and Edwardsville was able to ensure all our animals had the correct vaccinations, microchips, and other health information/paperwork ready. Everything was prepared as it needed to be in order for us to get the animals out of the country and accepted without issue into Europe with us.
M. Jo
2 Feb 2016
You can trust that this veterinariary clinic won't overcharge you, manipulate your emotions, nor take advantage of you and your pocket book. These veterinarians really care about the clients as well a...
You can trust that this veterinariary clinic won't overcharge you, manipulate your emotions, nor take advantage of you and your pocket book. These veterinarians really care about the clients as well as the animals. It is the old time values and small town feel that makes this a real gem of a place. I honestly don't think five stars is enough for them. They are well deserving of ten stars. I have had experience with four different pets over the years. I first experienced the really horrible places that manipulated and overpriced procedures before finding this gem. I wish I had first discovered them fifteen years ago. But, I am happy someone recommended them to me just eight years ago. A++++ for the care of the pet owners and the pets.
Sean G.
1 Aug 2014
I took my dog there today due to the price being lower there than anywhere else in town. When walking in the door, the lady grabbed my leash from me and pushed my dog onto the scale. My dog was not co...
I took my dog there today due to the price being lower there than anywhere else in town. When walking in the door, the lady grabbed my leash from me and pushed my dog onto the scale. My dog was not comfortable and the lady did not seem to care. The vet herself claimed that she was a 'cat person' and was not a fan of dogs. Wrong profession! Cheaper than the rest of the town yes, better than the other places, no so much.
Stacy H.
29 Jul 2013
I love Edwardsville Pet Hospital! I just moved to the area and adopted a brand new puppy--my first dog. Edwardsville Pet Hospital has a staff that is patient enough to answer all of my questions. T...
I love Edwardsville Pet Hospital! I just moved to the area and adopted a brand new puppy--my first dog. Edwardsville Pet Hospital has a staff that is patient enough to answer all of my questions. They are great with my puppy, and I truly believe my dog loves coming here (even despite of the shots)! This is the kind of place where they remember you and your pet and take the time to care for both!Edwardsville Pet Hospital has fulfilled every item on my list... from scheduling appointments and wait time once I get there, to guiding me with what medicines and care my pet needs and providing me with information as a new pet owner. I highly recommend!
M J.
22 Mar 2011
How did I miss this gem for ten years? This is one pet place that doesn't overcharge. The prices are very fair and the care is top notch. The doctors are very attentive and caring. They make you feel ...
How did I miss this gem for ten years? This is one pet place that doesn't overcharge. The prices are very fair and the care is top notch. The doctors are very attentive and caring. They make you feel that they are there for your animal's care and not for your pocket book.
Eliz O.
23 Mar 2010
It's a really convenient location, you can always get an appointment in a timely manner, wait time once you get there is okay, sometimes better than others, but that's to be expected. It's a rather sm...
It's a really convenient location, you can always get an appointment in a timely manner, wait time once you get there is okay, sometimes better than others, but that's to be expected. It's a rather small hospital, but that has never caused an issue for us. My pup Lola always gets nervous when we go there though!They are really good about follow-ups, always have Frontline and Heartguard available, however you may have to search elsewhere for a better price on those. Prices in general are fair, the only thing that I needed and I thought it was very overpriced was an International Health Pet Certificate, which cost $100, in addition to the office visit fee. Overall, a good pet hospital with friendly vets and reasonable prices.
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