I brought my pets here for several years, and had good experiences with Dr. Lyons. In 2009, I brought my dog, Teddy in for a lick granuloma, and was seen by Dr. Fox. When Teddy did not get better, I ... Read More
I brought my pets here for several years, and had good experiences with Dr. Lyons. In 2009, I brought my dog, Teddy in for a lick granuloma, and was seen by Dr. Fox. When Teddy did not get better, I called back, and was told that no follow-up instructions had been left, and that the Dr. was out of the country for a month. Luckily, I resolved the problem on my own, by putting a shirt on my dog, so he could not irritate the area.In 2011, I brought my cat Timmy in for a dental cleaning. He had preliminary bloodwork done, and Dr. Hartzen called me to tell me that Timmy had Chronic Renal Disease, that his kidneys are failing. Dr. Hartzen advised me to go ahead with the dental work, which would include extractions. The only thing he said I could do for the failing kidneys would be to administer fluids under the skin, for dehydration. No other options were discussed. I had the dental work done, and my bill was nearly $700. When I went to pick Timmy up, I asked to see Dr. Hartzen, to discuss future treatment for kidney disease. Dr. Hartzen was seeing other patients, but came in to see me briefly. He began to explain the blood tests to me. Since I have had medical training, I told him I understood the test results, but wanted to discuss treatment. He left the room. I also found that I was double charged for two procedures, by Dr. Hartzen. I later tried to reach Dr. Hartzen by phone, but he still would not give me treatment options for my cat. I complained to Dr. Fox, and to the office manager, to no avail.My cat Timmy had a terrible time recovering, and I felt a complete lack of support from the doctors at Fox animal clinic. They seemed very overbooked when I was in there. I am lucky that I stayed in touch with my cat's original vet in Georgia, as he has kept up with research on Feline CRD, and was able to advise me on treating my cat.Timmy is now doing very well, nearly four months later, and is on compounded Calcitriol. This was not an option mentioned by Dr. Hartzen. Read Less