Wheaton Animal Hospital
Glen Ellyn, Illinois
General Info
Reviews:
http://www.demandforce.com/b/wheatonanimalhospital
Our primary goal is to determine and administer the optimal care for your pet. To achieve this we use the team approach and include the client in the decision process by making client education a priority.
http://www.demandforce.com/b/wheatonanimalhospital
Our primary goal is to determine and administer the optimal care for your pet. To achieve this we use the team approach and include the client in the decision process by making client education a priority.
Reviews
Chris
19 Aug 2021
REPORT
TITLE: DON'T DEAL WITH EMILY AT THE FRONT DESK (Red Hair). She is a LIABILITY...
I'd give ZERO STARS if I could. JUST had a HORRIFIC experience with the Wheaton Animal Hospital, a place we've been tak...
TITLE: DON'T DEAL WITH EMILY AT THE FRONT DESK (Red Hair). She is a LIABILITY...
I'd give ZERO STARS if I could. JUST had a HORRIFIC experience with the Wheaton Animal Hospital, a place we've been taking our pets to for over 10 years. (And my dog died there...more on that at the end)
Here's what happened: Our 5 year old Chihuahua and 5 year old Yorkie were due for their immunization shots. Due to Covid, WAH changed their policy to parking lot drop off...which works just fine for us, no issue there. But since they won't take appointments, we were the second car in the parking lot at 8am. Inexplicably, they said it was going to be a 45 minute wait...literally no explanation. So be it....we'll deal. By 9:00 on the dot, I walked in and asked why we've been waiting so long to get simple booster shots. Keep in mind I was understanding of the 45 minutes, but an hour later I was just looking for an explanation.
HERE'S HOW I WAS TREATED BY EMILY AT THEIR FRONT DESK:
"Sir, that's just something you're going to have to deal with and go wait in your car."
Me: "It's been a hour. You can't give me an expectation on time?"
Emily: "No."
Me: "That's it? Just NO?"
Emily: "Yes."
Me: "Well that's not acceptable. I need to know when I can expect to have my dogs seen."
Emily: "Sir, if you raise your voice again you'll need to leave."
Now, if I raised my voice or was out of line, I would not be here typing this review, because I'm always willing to take my share of the blame.
Me: "I didn't raise my voice."
Emily: "Well you need to leave the building."
Me: "Excuse me?"
Emily: "If you don't leave then I'll call the police"
I swear on my children this is how it went. So, my wife was out in the car, and already frustrated, so I told her to take her turn and go in. I followed her from a distance and she experienced the same thing with Emily. One other young woman behind the counter was so kind, trying to appease the situation, but Emily started shaking her head at us as this other young woman tried to help. Emily rolled her eyes, then spoke over the other woman:
"You both need to leave."
Keep in mind, nothing even mildly abrasive has happened. We were literally being thrown out of a vet we've been to for years for no reason. If I were Emily's supervisor, I would have fired her on the spot. This wasn't a misunderstanding, this is a case of a horrible representation of customer service at WAH.
ALSO: Our Yorkie, our 9 year old baby, back in 2016 was in for pancreatitis. We were able to come in and play with him on his apparent last day of treatment. On his 3rd night of observation, he died sometime throughout the night and he was not found until the next morning. We were HEARTBROKEN, still are. On a POSITIVE note, we stayed because Dr. Cole was so kind and had always been great in the past. He's a decent guy and was very empathetic to our situation. Most people would leave a particular clinic when their pet dies on their watch, but we didn't. Three months later we adopted a 2 month old Chihuahua that has been a WAH patient since day one. A year later we rescued a 1 year old Yorkie, and he's been with WAH since day one with us.
IN ADDITION: We are an ANIMAL FOSTER FAMILY. I don't want to identify the organization we work with as they don't need to deal with this, but all of their animals are checked out by WAH. You can be certain we are going to be in touch with the organization leadership and have them reassess their partnership.
I am mortified. Call the cops on a client for asking a question? I can't believe I'm being so derogatory toward one person, but Emily (with bright red hair, just in case you see her in person) is a horrible representation of her company and her attitude should not be tolerated by any employer.
Kristin Rago
12 Jul 2018
REPORT
I highly recommends Wheaton Animal Hospital!! The doctors are all outstanding & kind-hearted, along with their helpful & friendly staff, the hospital is clean & I have never had a problem when I've...
I highly recommends Wheaton Animal Hospital!! The doctors are all outstanding & kind-hearted, along with their helpful & friendly staff, the hospital is clean & I have never had a problem when I've taken my dog Bella there!!
Cathy Potempa
12 Jul 2018
REPORT
The staff were all so helpful with my new rescue dog. They helped to make her feel at ease even though she was pretty skittish. Great place!
jeff linamen
15 Jun 2018
REPORT
I love Wheaton Animal Hospital! Attentive and friendly. I drive 45 minutes each way because it's worth the extra distance for the quality of care. Everyone is always kind and genuine.
Mary Parker
6 Jun 2018
REPORT
Wheaton Animal hospital has taken care of four of my dogs from 1986 through 2018. The doctors and staff are awesome and listen to your concerns. We are retiring and moving out of State, but I can not ...
Wheaton Animal hospital has taken care of four of my dogs from 1986 through 2018. The doctors and staff are awesome and listen to your concerns. We are retiring and moving out of State, but I can not leave without highly recommending this animal hospital.
Joe Malatia
21 Apr 2018
REPORT
Great doctors! Always short wait times when I have gone during the week. Never have made an appointment although I would recommend doing so on the weekends. Their health plan is the best value.
Denise Hoshell
29 Mar 2018
REPORT
We've been going to Wheaton Animal Hospital for 18 years. We love the convenience of not having to make an appointment and we've had great experiences with all the vets and vet techs. They really...
We've been going to Wheaton Animal Hospital for 18 years. We love the convenience of not having to make an appointment and we've had great experiences with all the vets and vet techs. They really care about your pets. I'd highly recommend.
Suzanna Butera
28 Mar 2018
REPORT
Front desk staff was accommodating and friendly to my puppy, Hank. Dropped by for a shot, expected a long wait, but was quickly seen by a very professional and sweet doctor! I can't wait to bring in t...
Front desk staff was accommodating and friendly to my puppy, Hank. Dropped by for a shot, expected a long wait, but was quickly seen by a very professional and sweet doctor! I can't wait to bring in the rest of my animals :)
Carol Loresch
2 Mar 2018
REPORT
Today I went to get my 13 year old dog's nails trimmed. This is a service i get for free. After i gave receptionist Gizmos weight name and my name, I said he needs a nail trim. She then stated the sh...
Today I went to get my 13 year old dog's nails trimmed. This is a service i get for free. After i gave receptionist Gizmos weight name and my name, I said he needs a nail trim. She then stated the shots he is due for and I stated i can't do them now i don't have a job. Then she asked if I just don't get any shots. I answered yes I do just not today. She then stated the cost is $10.00 they had just changed their policy I said can't do it then.why did she not offer to do trim today but state next time either bring in card that states free nail trim or pay $10.00. i am so upset this is the first time I was treated this way. Most employees are very nice and care about animals I don't want to go back there ever again. Unless can call first and be sure that receptionist is not there. Very upsetting site keeps putting 4stars that is not my feeling if any stars only 1
Kathy
17 Jan 2018
REPORT
I enjoy going to Wheaton animal Hospital because the people are always friendly. My dog has diabetes so I’m there quite often to pick up her medicine. The doctors have all been great with her and when...
I enjoy going to Wheaton animal Hospital because the people are always friendly. My dog has diabetes so I’m there quite often to pick up her medicine. The doctors have all been great with her and when she had to stay overnight, they took good care of her. The hours are awesome and you don’t need an appointment. We will continue to go there for all our pet needs.
steph washko
14 Jan 2018
REPORT
Even though I do not work here anymore, I have nothing bad to say about the Wheaton animal hospital. I have never met such friendly work environment, and enjoyed going to work everyday. The vets are s...
Even though I do not work here anymore, I have nothing bad to say about the Wheaton animal hospital. I have never met such friendly work environment, and enjoyed going to work everyday. The vets are someone to look up too. When they say they will do everything in their power to help your pet, they will. The vet techs are great team players and excel in assisting. The kennel staff enjoy taking care of the boarders, and starts to fall in love with your pet. Very clean and organized clinic.
Justin T.
10 Aug 2017
REPORT
I have very mixed feelings about this place. Most of the doctors seem knowledgeable and were always very nice, but we have now had two terrible experiences and will not be going back- we are transferr...
I have very mixed feelings about this place. Most of the doctors seem knowledgeable and were always very nice, but we have now had two terrible experiences and will not be going back- we are transferring vets today.We have had two terrible mis-diagnosis in our time here. First, my 13 year old jack russell who we lost almost a year ago, who started coughing badly which we were told was just a symptom of getting older, and to give him cough syrup. The cough persisted and we were given some stronger cough medication to make him at ease. It was not until I, myself, found that his lymph nodes were swollen that I took him back in and when he was look at that time we were told he had lymphoma. We did the pull test and it was indeed. We lost him after about 5 months battling the cancer.My other dog Steve also had cancer, but in his stomach. This case was a little longer ago- about 6 or 7 years... We were told by vets here that he had indigestion, we had a bunch of work done to find out if there was an underlying issue but were prescribed a new diet and some meds for upset stomach. A few months passed and he worsened. We brought him to another vet for a second opinion- that vet told me right away that he had stomach cancer and it was late stage. That vet tried to operate on him, but the cancer had spread so bad once he was opened up there was no saving him. I lost him two days later.The reason I am torn is because on regular visits, the doctors were always nice and took care of everyone for normal dog stuff just fine. They do seem VERY expensive, though- almost every vet bill was an unpleasant shock as we went to check out. The place is also ALWAYS super busy - with an appointment, be ready to wait some extra time. Without an appointment, forget about it. I have waited anywhere from 45 mins to two hours on a walk in. Even my last night with my poor Jack Russell Max- WITH an appointment, as he was dying in my arms with cancer, we waited in the waiting area with other owners and barking dogs about 20 mins with him wrapped in a blanket.
Angela M.
19 Jul 2017
REPORT
Easily my favorite vet around. Everyone here is so polite and so educated. I absolutely love the doctors and will always continue to take my furry friends here & refer others to this clinic.
Brandon Cahill
27 May 2017
REPORT
Moved to Wheaton from Carol Stream. Gave this place multiple opportunity for 2 years. Every time we made an appointment we would wait over an hour because they also do walk ins. Udder chaos. Even spik...
Moved to Wheaton from Carol Stream. Gave this place multiple opportunity for 2 years. Every time we made an appointment we would wait over an hour because they also do walk ins. Udder chaos. Even spike with other animal hospitals in the area who gave this place a poor review. Staff was friendly so to speak but under trained with very little knowledge on the vaccines they were trying to sell us. Honestly never did see a vet. Just assistants. Today we just waited over an hour again while watching 3 assistants behind the front desk play on the internet. Well this was the last time. Shame on you Wheaton animal hospital. We really expected more in such a reputable town.
Carol Chesick
4 May 2017
REPORT
I've been taking my kitties to Wheaton Animal Hospital since they were
adopted in 2012. I have never walked out of there without peace of mind knowing that my two little boys were in good hands. I ca...
I've been taking my kitties to Wheaton Animal Hospital since they were
adopted in 2012. I have never walked out of there without peace of mind knowing that my two little boys were in good hands. I can call them any time day or night 7 days a week. I also like the fact that they segregate the dog and cat areas as my little guy can get quite frightened. Thank you for being who you are and giving us such great service.
Bill Tenuta
18 Apr 2017
REPORT
We just had to do the hardest issue regarding are dog Rocco, We needed to have him put to sleep. Wheaton animal hospital did everything they could and with no other options we had to go thru it. They ...
We just had to do the hardest issue regarding are dog Rocco, We needed to have him put to sleep. Wheaton animal hospital did everything they could and with no other options we had to go thru it. They were so compassionate in everything they did and we were able to say goodbye with him. I don't review very often but in this case I need to say they were so professional in every way. If you need to bring your pet into a Vet this is the place.
Trisha
22 Mar 2017
REPORT
Wonderful, caring, and dedicated staff! The entire staff of admin assistants, vet techs, and the doctors took such wonderful care of my pup- she had an orthopedic surgery performed at this hospital. ...
Wonderful, caring, and dedicated staff! The entire staff of admin assistants, vet techs, and the doctors took such wonderful care of my pup- she had an orthopedic surgery performed at this hospital. Surgery is always a scary thing but I felt confident that my pup was receiving the very best care possible throughout the entire process. They truly care for the patients (and their owners) and it shows in the high quality service they provide. I highly recommend them!
Linda Earhart
23 Feb 2017
REPORT
We have been bring Sammy D to Wheaton Animal Hospital for years and never had a bad experience. The staff is always friendly and knowledgeable. I like not having to make an appointment . I would highl...
We have been bring Sammy D to Wheaton Animal Hospital for years and never had a bad experience. The staff is always friendly and knowledgeable. I like not having to make an appointment . I would highly recommend them to someone needed a good vet.
Linda Cairo
23 Feb 2017
REPORT
I work with a rescue in the Chicago area and our rescue used Wheaton Animal Hospital for many of our animals' medical needs. At one time they were fantastic, but that changed. A couple years ago on D...
I work with a rescue in the Chicago area and our rescue used Wheaton Animal Hospital for many of our animals' medical needs. At one time they were fantastic, but that changed. A couple years ago on December 31, we brought two cats in to be spayed. In the evening of that day, they called us and insisted we pick the cats up that night rather than have them stay the night because they were feral and they did not want to handle them. We had a snowstorm that day and the next day, January 1, was a holiday. They refused to allow the cats to stay with them until January 2 and we had to drive two hours each way in the storm to get the cats. As a vet clinic who deals with rescue animals, feral cats are certainly not an unusual thing for them to see. Fox Lake Animal Hospital has without issue assisted us with all of our animals regardless of temperament and behavior. If a vet clinic is going to open up to help shelter animals that means all animals, not just the ones who are easily handled.
Lisa Wallace-Keith
23 Feb 2017
REPORT
This hospital really took care of us when we had a sick kitty. It was just awful to experience and the whole staff was just wonderful. Love that they don't take appointments since pets don't usually...
This hospital really took care of us when we had a sick kitty. It was just awful to experience and the whole staff was just wonderful. Love that they don't take appointments since pets don't usually care if they have an appointment or not, but you may have to wait a bit. They are pretty on top of things, tho; I never had to wait THAT long. Very professional, clean, and reasonably priced.
Kim Nelson
23 Feb 2017
REPORT
Wheaton Animal Hospital is great!! They are so kind and caring. We take our 2 large dogs there for all of their veterinarian needs. I would consider them to be affordable as well. I would recommen...
Wheaton Animal Hospital is great!! They are so kind and caring. We take our 2 large dogs there for all of their veterinarian needs. I would consider them to be affordable as well. I would recommend them to anyone looking for a wonderful veterinarians office.
Karen Marks
23 Feb 2017
REPORT
We brought our two rescue pups to Wheaton Animal Hospital for their adoption visit, puppy shots, and spay and neutering. The pups LOVED the doctors and the staff. The care was gentle, thorough, and ...
We brought our two rescue pups to Wheaton Animal Hospital for their adoption visit, puppy shots, and spay and neutering. The pups LOVED the doctors and the staff. The care was gentle, thorough, and expedient. We also used the kennel services for a five day stay, and were very pleased. The pups came home happy and not the least bit upset about being kenneled. The doctors are kind, give the animals lots of love, and are extremely patient. They explained everything to us in a very understandable way and answered all of our questions. The staff are all friendly efficient and caring. This is definitely a five star operation!
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(630) 665-1500
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Wheaton Animal Hospital
Glen Ellyn, Illinois
General Info
Reviews:
http://www.demandforce.com/b/wheatonanimalhospital
Our primary goal is to determine and administer the optimal care for your pet. To achieve this we use the team approach and include the client in the decision process by making client education a priority.
http://www.demandforce.com/b/wheatonanimalhospital
Our primary goal is to determine and administer the optimal care for your pet. To achieve this we use the team approach and include the client in the decision process by making client education a priority.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Chris
19 Aug 2021
TITLE: DON'T DEAL WITH EMILY AT THE FRONT DESK (Red Hair). She is a LIABILITY...
I'd give ZERO STARS if I could. JUST had a HORRIFIC experience with the Wheaton Animal Hospital, a place we've been tak...
TITLE: DON'T DEAL WITH EMILY AT THE FRONT DESK (Red Hair). She is a LIABILITY...
I'd give ZERO STARS if I could. JUST had a HORRIFIC experience with the Wheaton Animal Hospital, a place we've been taking our pets to for over 10 years. (And my dog died there...more on that at the end)
Here's what happened: Our 5 year old Chihuahua and 5 year old Yorkie were due for their immunization shots. Due to Covid, WAH changed their policy to parking lot drop off...which works just fine for us, no issue there. But since they won't take appointments, we were the second car in the parking lot at 8am. Inexplicably, they said it was going to be a 45 minute wait...literally no explanation. So be it....we'll deal. By 9:00 on the dot, I walked in and asked why we've been waiting so long to get simple booster shots. Keep in mind I was understanding of the 45 minutes, but an hour later I was just looking for an explanation.
HERE'S HOW I WAS TREATED BY EMILY AT THEIR FRONT DESK:
"Sir, that's just something you're going to have to deal with and go wait in your car."
Me: "It's been a hour. You can't give me an expectation on time?"
Emily: "No."
Me: "That's it? Just NO?"
Emily: "Yes."
Me: "Well that's not acceptable. I need to know when I can expect to have my dogs seen."
Emily: "Sir, if you raise your voice again you'll need to leave."
Now, if I raised my voice or was out of line, I would not be here typing this review, because I'm always willing to take my share of the blame.
Me: "I didn't raise my voice."
Emily: "Well you need to leave the building."
Me: "Excuse me?"
Emily: "If you don't leave then I'll call the police"
I swear on my children this is how it went. So, my wife was out in the car, and already frustrated, so I told her to take her turn and go in. I followed her from a distance and she experienced the same thing with Emily. One other young woman behind the counter was so kind, trying to appease the situation, but Emily started shaking her head at us as this other young woman tried to help. Emily rolled her eyes, then spoke over the other woman:
"You both need to leave."
Keep in mind, nothing even mildly abrasive has happened. We were literally being thrown out of a vet we've been to for years for no reason. If I were Emily's supervisor, I would have fired her on the spot. This wasn't a misunderstanding, this is a case of a horrible representation of customer service at WAH.
ALSO: Our Yorkie, our 9 year old baby, back in 2016 was in for pancreatitis. We were able to come in and play with him on his apparent last day of treatment. On his 3rd night of observation, he died sometime throughout the night and he was not found until the next morning. We were HEARTBROKEN, still are. On a POSITIVE note, we stayed because Dr. Cole was so kind and had always been great in the past. He's a decent guy and was very empathetic to our situation. Most people would leave a particular clinic when their pet dies on their watch, but we didn't. Three months later we adopted a 2 month old Chihuahua that has been a WAH patient since day one. A year later we rescued a 1 year old Yorkie, and he's been with WAH since day one with us.
IN ADDITION: We are an ANIMAL FOSTER FAMILY. I don't want to identify the organization we work with as they don't need to deal with this, but all of their animals are checked out by WAH. You can be certain we are going to be in touch with the organization leadership and have them reassess their partnership.
I am mortified. Call the cops on a client for asking a question? I can't believe I'm being so derogatory toward one person, but Emily (with bright red hair, just in case you see her in person) is a horrible representation of her company and her attitude should not be tolerated by any employer.
Kristin Rago
12 Jul 2018
I highly recommends Wheaton Animal Hospital!! The doctors are all outstanding & kind-hearted, along with their helpful & friendly staff, the hospital is clean & I have never had a problem when I've...
I highly recommends Wheaton Animal Hospital!! The doctors are all outstanding & kind-hearted, along with their helpful & friendly staff, the hospital is clean & I have never had a problem when I've taken my dog Bella there!!
Cathy Potempa
12 Jul 2018
The staff were all so helpful with my new rescue dog. They helped to make her feel at ease even though she was pretty skittish. Great place!
jeff linamen
15 Jun 2018
I love Wheaton Animal Hospital! Attentive and friendly. I drive 45 minutes each way because it's worth the extra distance for the quality of care. Everyone is always kind and genuine.
Mary Parker
6 Jun 2018
Wheaton Animal hospital has taken care of four of my dogs from 1986 through 2018. The doctors and staff are awesome and listen to your concerns. We are retiring and moving out of State, but I can not ...
Wheaton Animal hospital has taken care of four of my dogs from 1986 through 2018. The doctors and staff are awesome and listen to your concerns. We are retiring and moving out of State, but I can not leave without highly recommending this animal hospital.
Joe Malatia
21 Apr 2018
Great doctors! Always short wait times when I have gone during the week. Never have made an appointment although I would recommend doing so on the weekends. Their health plan is the best value.
Denise Hoshell
29 Mar 2018
We've been going to Wheaton Animal Hospital for 18 years. We love the convenience of not having to make an appointment and we've had great experiences with all the vets and vet techs. They really...
We've been going to Wheaton Animal Hospital for 18 years. We love the convenience of not having to make an appointment and we've had great experiences with all the vets and vet techs. They really care about your pets. I'd highly recommend.
Suzanna Butera
28 Mar 2018
Front desk staff was accommodating and friendly to my puppy, Hank. Dropped by for a shot, expected a long wait, but was quickly seen by a very professional and sweet doctor! I can't wait to bring in t...
Front desk staff was accommodating and friendly to my puppy, Hank. Dropped by for a shot, expected a long wait, but was quickly seen by a very professional and sweet doctor! I can't wait to bring in the rest of my animals :)
Carol Loresch
2 Mar 2018
Today I went to get my 13 year old dog's nails trimmed. This is a service i get for free. After i gave receptionist Gizmos weight name and my name, I said he needs a nail trim. She then stated the sh...
Today I went to get my 13 year old dog's nails trimmed. This is a service i get for free. After i gave receptionist Gizmos weight name and my name, I said he needs a nail trim. She then stated the shots he is due for and I stated i can't do them now i don't have a job. Then she asked if I just don't get any shots. I answered yes I do just not today. She then stated the cost is $10.00 they had just changed their policy I said can't do it then.why did she not offer to do trim today but state next time either bring in card that states free nail trim or pay $10.00. i am so upset this is the first time I was treated this way. Most employees are very nice and care about animals I don't want to go back there ever again. Unless can call first and be sure that receptionist is not there. Very upsetting site keeps putting 4stars that is not my feeling if any stars only 1
Kathy
17 Jan 2018
I enjoy going to Wheaton animal Hospital because the people are always friendly. My dog has diabetes so I’m there quite often to pick up her medicine. The doctors have all been great with her and when...
I enjoy going to Wheaton animal Hospital because the people are always friendly. My dog has diabetes so I’m there quite often to pick up her medicine. The doctors have all been great with her and when she had to stay overnight, they took good care of her. The hours are awesome and you don’t need an appointment. We will continue to go there for all our pet needs.
steph washko
14 Jan 2018
Even though I do not work here anymore, I have nothing bad to say about the Wheaton animal hospital. I have never met such friendly work environment, and enjoyed going to work everyday. The vets are s...
Even though I do not work here anymore, I have nothing bad to say about the Wheaton animal hospital. I have never met such friendly work environment, and enjoyed going to work everyday. The vets are someone to look up too. When they say they will do everything in their power to help your pet, they will. The vet techs are great team players and excel in assisting. The kennel staff enjoy taking care of the boarders, and starts to fall in love with your pet. Very clean and organized clinic.
Justin T.
10 Aug 2017
I have very mixed feelings about this place. Most of the doctors seem knowledgeable and were always very nice, but we have now had two terrible experiences and will not be going back- we are transferr...
I have very mixed feelings about this place. Most of the doctors seem knowledgeable and were always very nice, but we have now had two terrible experiences and will not be going back- we are transferring vets today.We have had two terrible mis-diagnosis in our time here. First, my 13 year old jack russell who we lost almost a year ago, who started coughing badly which we were told was just a symptom of getting older, and to give him cough syrup. The cough persisted and we were given some stronger cough medication to make him at ease. It was not until I, myself, found that his lymph nodes were swollen that I took him back in and when he was look at that time we were told he had lymphoma. We did the pull test and it was indeed. We lost him after about 5 months battling the cancer.My other dog Steve also had cancer, but in his stomach. This case was a little longer ago- about 6 or 7 years... We were told by vets here that he had indigestion, we had a bunch of work done to find out if there was an underlying issue but were prescribed a new diet and some meds for upset stomach. A few months passed and he worsened. We brought him to another vet for a second opinion- that vet told me right away that he had stomach cancer and it was late stage. That vet tried to operate on him, but the cancer had spread so bad once he was opened up there was no saving him. I lost him two days later.The reason I am torn is because on regular visits, the doctors were always nice and took care of everyone for normal dog stuff just fine. They do seem VERY expensive, though- almost every vet bill was an unpleasant shock as we went to check out. The place is also ALWAYS super busy - with an appointment, be ready to wait some extra time. Without an appointment, forget about it. I have waited anywhere from 45 mins to two hours on a walk in. Even my last night with my poor Jack Russell Max- WITH an appointment, as he was dying in my arms with cancer, we waited in the waiting area with other owners and barking dogs about 20 mins with him wrapped in a blanket.
Angela M.
19 Jul 2017
Easily my favorite vet around. Everyone here is so polite and so educated. I absolutely love the doctors and will always continue to take my furry friends here & refer others to this clinic.
Brandon Cahill
27 May 2017
Moved to Wheaton from Carol Stream. Gave this place multiple opportunity for 2 years. Every time we made an appointment we would wait over an hour because they also do walk ins. Udder chaos. Even spik...
Moved to Wheaton from Carol Stream. Gave this place multiple opportunity for 2 years. Every time we made an appointment we would wait over an hour because they also do walk ins. Udder chaos. Even spike with other animal hospitals in the area who gave this place a poor review. Staff was friendly so to speak but under trained with very little knowledge on the vaccines they were trying to sell us. Honestly never did see a vet. Just assistants. Today we just waited over an hour again while watching 3 assistants behind the front desk play on the internet. Well this was the last time. Shame on you Wheaton animal hospital. We really expected more in such a reputable town.
Carol Chesick
4 May 2017
I've been taking my kitties to Wheaton Animal Hospital since they were
adopted in 2012. I have never walked out of there without peace of mind knowing that my two little boys were in good hands. I ca...
I've been taking my kitties to Wheaton Animal Hospital since they were
adopted in 2012. I have never walked out of there without peace of mind knowing that my two little boys were in good hands. I can call them any time day or night 7 days a week. I also like the fact that they segregate the dog and cat areas as my little guy can get quite frightened. Thank you for being who you are and giving us such great service.
Bill Tenuta
18 Apr 2017
We just had to do the hardest issue regarding are dog Rocco, We needed to have him put to sleep. Wheaton animal hospital did everything they could and with no other options we had to go thru it. They ...
We just had to do the hardest issue regarding are dog Rocco, We needed to have him put to sleep. Wheaton animal hospital did everything they could and with no other options we had to go thru it. They were so compassionate in everything they did and we were able to say goodbye with him. I don't review very often but in this case I need to say they were so professional in every way. If you need to bring your pet into a Vet this is the place.
Trisha
22 Mar 2017
Wonderful, caring, and dedicated staff! The entire staff of admin assistants, vet techs, and the doctors took such wonderful care of my pup- she had an orthopedic surgery performed at this hospital. ...
Wonderful, caring, and dedicated staff! The entire staff of admin assistants, vet techs, and the doctors took such wonderful care of my pup- she had an orthopedic surgery performed at this hospital. Surgery is always a scary thing but I felt confident that my pup was receiving the very best care possible throughout the entire process. They truly care for the patients (and their owners) and it shows in the high quality service they provide. I highly recommend them!
Linda Earhart
23 Feb 2017
We have been bring Sammy D to Wheaton Animal Hospital for years and never had a bad experience. The staff is always friendly and knowledgeable. I like not having to make an appointment . I would highl...
We have been bring Sammy D to Wheaton Animal Hospital for years and never had a bad experience. The staff is always friendly and knowledgeable. I like not having to make an appointment . I would highly recommend them to someone needed a good vet.
Linda Cairo
23 Feb 2017
I work with a rescue in the Chicago area and our rescue used Wheaton Animal Hospital for many of our animals' medical needs. At one time they were fantastic, but that changed. A couple years ago on D...
I work with a rescue in the Chicago area and our rescue used Wheaton Animal Hospital for many of our animals' medical needs. At one time they were fantastic, but that changed. A couple years ago on December 31, we brought two cats in to be spayed. In the evening of that day, they called us and insisted we pick the cats up that night rather than have them stay the night because they were feral and they did not want to handle them. We had a snowstorm that day and the next day, January 1, was a holiday. They refused to allow the cats to stay with them until January 2 and we had to drive two hours each way in the storm to get the cats. As a vet clinic who deals with rescue animals, feral cats are certainly not an unusual thing for them to see. Fox Lake Animal Hospital has without issue assisted us with all of our animals regardless of temperament and behavior. If a vet clinic is going to open up to help shelter animals that means all animals, not just the ones who are easily handled.
Lisa Wallace-Keith
23 Feb 2017
This hospital really took care of us when we had a sick kitty. It was just awful to experience and the whole staff was just wonderful. Love that they don't take appointments since pets don't usually...
This hospital really took care of us when we had a sick kitty. It was just awful to experience and the whole staff was just wonderful. Love that they don't take appointments since pets don't usually care if they have an appointment or not, but you may have to wait a bit. They are pretty on top of things, tho; I never had to wait THAT long. Very professional, clean, and reasonably priced.
Kim Nelson
23 Feb 2017
Wheaton Animal Hospital is great!! They are so kind and caring. We take our 2 large dogs there for all of their veterinarian needs. I would consider them to be affordable as well. I would recommen...
Wheaton Animal Hospital is great!! They are so kind and caring. We take our 2 large dogs there for all of their veterinarian needs. I would consider them to be affordable as well. I would recommend them to anyone looking for a wonderful veterinarians office.
Karen Marks
23 Feb 2017
We brought our two rescue pups to Wheaton Animal Hospital for their adoption visit, puppy shots, and spay and neutering. The pups LOVED the doctors and the staff. The care was gentle, thorough, and ...
We brought our two rescue pups to Wheaton Animal Hospital for their adoption visit, puppy shots, and spay and neutering. The pups LOVED the doctors and the staff. The care was gentle, thorough, and expedient. We also used the kennel services for a five day stay, and were very pleased. The pups came home happy and not the least bit upset about being kenneled. The doctors are kind, give the animals lots of love, and are extremely patient. They explained everything to us in a very understandable way and answered all of our questions. The staff are all friendly efficient and caring. This is definitely a five star operation!
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