The staff here have been understanding and kind. I did not expect to get my bunny's ashes back in a beautiful copper box, along with a small bag of a lock of his fur, including a card. I honestly thought I was just going to get a bag of ashes.. Not only that but a few days later I got another card in the mail, it's the small things like that, it shows that they truly care about their job, the animals, and their customers. I will now be bringing my other new baby bunny here shortly for his first check up. Read Less

I am now bringing my 3rd dog to this animal hospital and I would never think of taking my dogs anywhere else. I sometimes wish I could be a patient here because of the amazing care they give my dog. You can tell that each doctor loves working with animals and treats them like their own. The front desk is always very sweet and helpful too. Look no further, this is the place to bing your pet!!! There's a reason why they have been around so long. Read Less

Great staff and facilities. My family has been going here for more than 20 years (dogs and cats). They are patient, understanding, and fair with expenses. They also have connections with the community so finding a groomer was easy even for my cat. They listen to concerns and owner experiences (other vets have brushed off my worries about certain meds). My cat's favorite thing is the ability to wait in my car instead of the waiting room that may have dogs in it. Read Less

Beware. These people told us out cat would need four teeth pulled at $800+ and then "referred" us to some place in Barrington to have it done. They took no xrays before making this diagnosis, mind you, just pushed on the cat's gums until they bled. We took her somewhere else that did xrays and all she needed was a cleaning. Read Less

We brought our beloved bunny to Dr. Lamberty.  Although she was very sick, needing extensive dental work and suffering from repeat abcesses Dr. Lamberty was very supportive, positive and hopeful.  Although in the end Hunny Bunny did not survive we know she was in good hands and truly appreciated the warmth and compassion shown by the staff during such a sad time. Read Less

All the doctors and staff here are very friendly and knowledgeable. They are also very accommodating for last minute requests if you feel your pet needs to be seen urgently. I've been taking my 2 dogs here for 7 years, and really appreciate them and trust them. Read Less

They see you coming. I know about vets. They need to make money. It's not easy for them, but I also don't think they should take advantage of poor people. $1000 for tooth extractions. 'nuff said? Don't go. Read Less

I've been taking pets here for nearly 30 years. Love this place. In all that time, I've only come across one vet that my pets didn't click with. With that one exception, everyone, from the front desk people to the techs, have always treated my pets with kindness and gentleness. Dr. Harte is especially wonderful with my two little dogs. He's very patient and calm and always takes his time to talk to me and make sure I understand whatever it is he's explaining to me about their care. Read Less

Been coming here for about 10 years. I've had years of wonderful experiences and a handful of negative ones. There's never a long wait (5-10min tops), most of the vets are kind and patient and take their time explaining things to you. I have to call in a lot for problems or meds and there is always a fast turn around on getting a reply from the vet (usually within 30-60 min). They have referred me out when they knew something was beyond what they could adequately treat at their facility -- and the referral they made was excellent. They have most meds on hand, so when they prescribe something, there is no wait in getting your pet some relief. I've never felt pushed into any kind of service. They have made suggestions, but they always stress both the positives and negatives and then give me the space/time to decide what's right for my pet. In terms of cost, everything is right around what you would pay at any other vet in the area. Of the handful of negative experiences, the majority centered around one particular office staff member who appears to no longer be there. She was openly hostile and aggressive for seemingly no reason. For example, she refused to relay a concern/request to a vet about my cat when he was in the last stages of kidney disease because SHE felt "I told you, the answer is no" (yup, direct quote). My cat was DYING (he passed a week later), and she couldn't be bothered to ask the vet a question for me. It seems unfair to complain about someone who appears to no longer work there, but she was there and acting this way for years, and I have no doubt the owners were well aware.I've been to several different facilities in the region as I've moved around over the years, and I always end up back here because overall I feel they give the best care. I would recommend every vet there except one. Drs Hart and Sallee in particular are wonderful. I trust these two completely with my furry family. Read Less

I previously gave this veterinary clinic a high review until they nearly cost my dog his life due to their inability to correctly diagnose his condition in spite of the obvious telltale signs of blastomycosis I.E. Hemorrhaging skin lesions, affected eyes, 104.5 temperature, etc. they took his blood, swabbed the lesions, did an eye test, etc. Still my poor 7 yr old Lab lost his left eye and suffered immensely as a result of their inability to diagnose after several visits. Only after I brought him to another veterinary clinic to rule out Blasto was I able to get him on the medication he needed to begin healing. In other words I had him diagnosed before they did and that's pretty sad. Also over the days that I brought him in I never saw the same vet twice and the lack of communication between the veterinarians treating him added to the confusion and wasted time while my dog suffered. I was ultimately told to bring him to an eye doctor. Absolutely ludicrous. Malpractice to say the least and to say I am disappointed is a huge understatement obviously. For just shots or simple things they're OK but if your pet is ill beware of what I went through. Oh and by the way, I still paid monetarily for their incompetence not happy about that either. Read Less

This veterinarian clinic nearly cost my dog his life due to their inability to correctly diagnose his condition in spite of the obvious telltale signs of blastomycosis. Still my poor 7 yr old Lab lost his left eye and suffered immensely as a result of their inability to diagnose after several visits. Only after I brought him to another veterinary clinic to rule out Blasto was I able to get him on the medication he needed to begin healing. In other words I had him diagnosed before they did and that's pretty sad. Also over the days that I brought him in I never saw the same vet twice and the lack of communication between the veterinarians treating him added to the confusion and wasted time while my dog suffered. I was ultimately told to bring him to an eye doctor. Malpractice to say the least. For just shots or simple things they seem OK but if your pet is ill beware of what I went through. Oh and by the way, I still paid monetarily for their incompetence not happy about that either. Read Less

Perhaps I'm picky because I worked in a very nice vet office during college.  The rooms are in need of updating and the temperature is often too cold or too hot.  However, the staff is amazing!  We fell in love with one doctor who unfortunately left by the time our dog turned 2.  Our dog was having some issues with losing weight (86 down to 71 at the worst!) and limping so we scheduled an appt for a check up and shots.  I think the younger vet that saw us was a little overwhelmed with all the issues I brought up but she did not shy away and she consulted with other vets.  Our dog was put on some meds that helped a little but not enough.  We saw another doctor a few weeks later and he was very honest that he did not know what the problem was because their tests did not indicate anything.  He said we may have to go to a specialist but we could try some strong meds first.  The meds worked great and our dog got much better.  Unfortunately, she took a turn about 2 months after the meds were done.  We went back again and saw a 3rd doctor, Dr. Dadkhah.  She was is great!  She is straight forward, very knowledgeable, and caring.  She brought up a few potential issues that we hadn't thought of with the other docs (not to say the others weren't still great though).  Unfortunately, the tests still couldn't tell us what it was for sure but we did figure out what meds would treat her.  I'm happy to say, after a year long ordeal, our dog is back up to 82 pounds (she was a few pounds over weight at 86) and she has her energy.  Thank you to Grayslake Animal Hospital and Dr. Dadkhah for all their help! Read Less

I've been taking my dogs here since I brought them home from the breeder 12 years ago. The veterinarians obviously love animals and love what they do. I don't bother asking for a particular vet because they're all great. The staff folks are also a pleasure to deal with - kind yet professional. When I call with a concern about one of my pups, they do their best to accommodate us. When one of my pups developed lymphoma, I couldn't have asked for a more compassionate setting. I love these folks. Thank you for taking such good care of my furry family members. Read Less

We have been bring our pets here since 2006! We have always had fantastic service here. We have had to let some of our furbabies go, and at GLAH, they made it as easy as possible for us. We have had situations from nail trimmed to parasites in our puppy, and every experience has kept us coming back! This place is phenomenal, and so kind. We never wait too long, and even when our furbabies are nervous, they take good care of them. The staff is very knowledgeable, and Dr. Hart is amazing (as are all of the vets). The front staff is always happy and helpful should we have questions, and I have felt we have always been treated with respect. We had to make an emergency appointment for one of my dogs, and they fit us in where they could, and when we got there, Dr. Hart was very empathetic to our little guys needs. Keep up the great work GLAH! Read Less

I am very disappointed with the service I received today at the Grayslake Animal Hospital. I have been taking my small dog there for 8 years. The Vets are nice and caring but the staff that checks you in are not the most friendly and are quick to show you attitude if you complain about their service. I arrived on time and there was only one customer sitting in the waiting area. She was called in and that's fine because she was there before me. A lady comes in with her black lab and they call her in right away. Twenty minutes later a staff member comes out saying sorry for the delay but the doctors are behind. I am the only one in the waiting area for the past twenty minutes. I ask her why the other pet owner was taken before me even thou I arrived before her. She told me that she asked for a specific doctor and he became available when she strolled in, what the heck!!! After thirty minutes of waiting I have had enough. I can see if the waiting area was full and everyone was being served in the order of their appointments that's fine, but this was clearly preferred treatment while I sat and was told their busy so just wait. There are many other Animal care facilities that would appreciate my business, unlike Grayslake.... Read Less

I love the staff at Grayslake. The doctors are professional, and when our kitty recently passed, the whole staff signed a card to send to us. Top notch service, would highly recommend them for your furry family member. Read Less

How in the word can anyone say this staff is friendly?  Every time I have had to interact with these people they act like you are truly bothering them.  I am not speaking about the vets but the office staff.  I just called for a refill on a prescription and when I said "thank you" to the very uninterested staffer she replied "uhuh" and hung up.  Is that in the English language dictionary?  Does the phrase "your welcome" ring a bell?  While I like the vets I am not impressed with their lack of concern for clients.  My dog suffered a near death experience (pancreatitis) and was sent to the e.r. clinic.  The vets there struggled for a week to bring her around and they succeeded.  They were great and called numerous times to check up on my dog afterwards.  Grayslake Vet NEVER called me to ask how my dog was.  NOT ONCE.  I am new to this area and the outstanding vet I left behind in Chicago would have called to check on her for sure.  I am searching for a new vet in this area now.  Personally I would not waste my time on this place.  I gave them 2 stars because they knew they could not help my dog and sent her to someone who could.  And FYI have expressed several times to these people I thought the staff was rude and they did not seem to care.  I was with my last vet for 15 years so I am a loyal client to those who warrant it. Read Less

I highly recommend Grayslake Animal Hospital.  They are professional and caring to pets and people.  I have been a client for about 30 years.   I have had to let pets go at the clinic, which is of course the hardest thing to experience, but the staff was always kind and caring.   If I have questions I know I can call or email and I will get a return call within hours.    Dr. Sallee is a wonderful vet who is very knowledgeable and has a lot of experience with many types of conditions.As long as I'm in the area Grayslake Animal Hospital will have my business. Read Less

I have been bringing my dogs here since 2001. They have always been extremely helpful and I have always received great help from the Vets and staff. I've called late on a Sunday night due to my male contracting Lyme Disease and they took my call and phoned he local Walgreens for a prescription so that I could start him on the road to recovery ASAP. I recently had to put my dog down and they were absolutely wonderful and compassionate in dealing with what was one of the hardest things I ever had to do. They even sent a follow-up condolences card that was signed by the Vets and staff. Just an amazing group of people who love your pets as much as you do. I will always bring my pups here. Read Less

I am beyond disappointed in the service and experience my Mother recently received from Grayslake Animal Hospital. My Mother's golden retriever unfortunetly had to be put down. My Mother brought her in and the doctor failed to sedate her prior to being euthanized. He struggled with placing the needles in her and she was visibly in pain and blood was all over the poor dog's leg. An animal should never have to experience something like this and neither should the owners. She should have been put down peacefully and not struggled like she did. My Mother and I both decided to switch animal hospitals and both a doctor that spoke to my Mother and the receptionist that spoke to me could care less that we were leaving after 6+ years of being there. Last time I checked, that isn't how you run a business. I will never under any circumstances bring my animals back to Grayslake Animal Hospital and I will be sure to share this story with all animal owners. Read Less

I previously gave this veterinary clinic a high review until they nearly cost my dog his life due to their inability to correctly diagnose his condition in spite of the obvious telltale signs of blastomycosis I.E. Hemorrhaging skin lesions, affected eyes, 104.5 temperature, etc. they took his blood, swabbed the lesions, did an eye test, etc. Still my poor 7 yr old Lab lost his left eye and suffered immensely as a result of their  inability to diagnose after several visits. Only after I brought him to another veterinary clinic to rule out Blasto was I able to get him on the medication he needed to begin healing. In other words I had him diagnosed before they did and that's pretty sad. Also over the days that I brought him in I never saw the same vet twice and the lack of communication between the veterinarians treating him added to the confusion and wasted time while my dog suffered. I was ultimately told to bring him to an eye doctor. Absolutely ludicrous. Malpractice to say the least and to say I am disappointed is a huge understatement obviously. For just shots or simple things they're OK but if your pet is ill beware of what I went through. Oh and by the way, I still paid monetarily for their incompetence not happy about that either. Read Less

We have been taking all our pets to the Grayslake Animal Hospital for years. The vets are all very friendly. Online appointment scheduling is very easy. Vet costs are reasonable and seem normal. I highly recommend this animal hospital to anyone looking for a vet. Read Less

So far so good. I brought my cat there because he was having what I thought was ringworm, and he was seen quickly. The Vet really seemed to care about my cat and was concerned. It's not too expensive for them to see the pet, but the medications aren't cheap (not their fault).I do recommend this place to anyone. Read Less

I have been going there for years with my cats.  It does not matter which Doctor I see because they are all wonderful.  They listen.  They never rush me.  The appointments are made with ease.  I had to put one elderly cat down and they were so kind and reassuring to me.  I recommend them to everyone I know who wants great care.  I notice they also try to keep my costs down and I am the one who must request for additional treatments and teeth cleanings.  I appreciate Grayslake Animal Hospital.  I find them to be very efficient and reasonable.  My cats don't even fuss much about them as they are treated very gently by the vets and the techs.  The office staff is efficient as well. Read Less

I've been taking my cats here since I moved to the area. I've seen 4 vets of the 7 (?) that are on staff here. They have all been very caring and knowledgeable. Sometimes the desk staff isn't super friendly but they care about the animals and the vets are so good that I don't really care. We lost a pet recently and the staff sent a sympathy card signed by many, if not all, of the people who work there. It meant a lot to us. Read Less