18 Reviews

Grand Animal Hospital

Gurnee, Illinois
Reviews
Michael
3 Apr 2018
REPORT
Excellent staff and veterinarians. The doctors are very caring, and extremely thorough. Most times, you can get same appointments for urgent situations. After visits, you'll often get a follow up call... Read More
Excellent staff and veterinarians. The doctors are very caring, and extremely thorough. Most times, you can get same appointments for urgent situations. After visits, you'll often get a follow up call. Read Less
Shelia Walls
9 Mar 2018
REPORT
The staff was friendly but did not pay much attention. 4 times to 3 different people including the vet, I requested a certain test for my cat. Called for results, no one ever ran the test.
Sandy Panchi
2 Feb 2018
REPORT
My dog might not like them, but I like coming here for my dog's needs. The service is great, the vet and nurses are nice, and the price is just right.
Janice Kopler
22 Jan 2018
REPORT
Great staff, my poochie was very happy to be here even though he was sick poor guy. Thanks for taking care of him and making him better!
Rob Anderson
15 Dec 2017
REPORT
Wonderful staff and Doctors. Explained what they would do to help. Honestly explained, in her condition, she probably won't make it through the testing. Made my difficult decision to let her go a litt... Read More
Wonderful staff and Doctors. Explained what they would do to help. Honestly explained, in her condition, she probably won't make it through the testing. Made my difficult decision to let her go a little easier. Read Less
Antonio C
12 Dec 2017
REPORT
Awesome staff. Took my cat here once because he was severely constipated I had just recently taken him to the emergency room a month or so prior for the same reason. The ER vet charged almost $700 for... Read More
Awesome staff. Took my cat here once because he was severely constipated I had just recently taken him to the emergency room a month or so prior for the same reason. The ER vet charged almost $700 for enema, fluids and to be kept over night. On top of that they said they wanted to run tests at the low low price of an additional $300. I took my cat here to Grand animal. Hey got an enema, fluids and got to go home same day. As well as tips on how to prevent it. They charged only $98. These people actually care about animals. Read Less
snow daez
27 May 2017
REPORT
I've been brining my dogs there for 14 years. I started going to them because they were close to home but from the very first time I brought my oldest dog there they were really good with her and extr... Read More
I've been brining my dogs there for 14 years. I started going to them because they were close to home but from the very first time I brought my oldest dog there they were really good with her and extremely thorough. I just adopted a new dog and they have been so nice with him even though he's very people shy. They took time to let him get comfortable and even gave him a healthy treat. Grand Animal Hospital will continue to be my goto Vet for my new family member. Read Less
Elizabeth Tekampe
15 May 2017
REPORT
I went to bring my cat in for her first check up to get here rabies shots and the basics - I brought my dog in a week prior and got $400 worth of medicine for him. They were very persistent that I get... Read More
I went to bring my cat in for her first check up to get here rabies shots and the basics - I brought my dog in a week prior and got $400 worth of medicine for him. They were very persistent that I get more shots for my cat, totaling almost $300 dollars- they are scammers and I will never go back because they ask you to schedule appt right after another so you can come back in to give them more money. I'm never going back.Read Less
king vlogs
6 Apr 2017
REPORT
VERY EXPENSIVE, PROVIDE ONE QUOTE OVER THE PHONE THAN WHEN YOU GET TO THE VET THE PRICE IS DIFFERENT. SMH WHAT A SCAM
Linda Thorpe Giuseffi
1 Nov 2016
REPORT
I was referred to this vet group by a neighbor. I have never regretted making the switch. I would highly recommend them for their care and affordability.
axel aquino
15 Oct 2016
REPORT
Took my dog for regular checkups. And the vets and the staff are helpful and very knowledgeable. Will continue to bring my dog here in the future
dawn toy
26 Sep 2016
REPORT
Our dog had a simple eye infection. The veterinarian proclaimed that it could be tumors. I explained the situation of how it progressed from one eye to the other and asked if tumors were contagious ... Read More
Our dog had a simple eye infection. The veterinarian proclaimed that it could be tumors. I explained the situation of how it progressed from one eye to the other and asked if tumors were contagious and of course they are not. For some reason which I can only assume to raise the bill the veterinarian pursued all kinds of eye testing including an eyeball pressure test. I was expecting to pay around 100 or less and of course $183.92 was my bill. They charge triple the price of the medicines that I can buy at my local pet store. And they overdiagnosed my dog. It's very discouraging to keep your pet healthy with regular visits to a veterinarian so crooked. I will not be going back for the check up. The $42 charge is to walk in their door alone. I am sure for just a check up it would be double that. Shame on me for not believing the Internet when I researched what was wrong with my dog and her eyes. I could've spent $5.99 to cure her infection! Read Less
Tricia Weaver
8 Sep 2016
REPORT
I love love love this Office. The staff is polite, accommodating and efficient. My puppy was more well-behaved than ever before, thanks to EVERYONE'S remarkable composure. I had so many question... Read More
I love love love this Office. The staff is polite, accommodating and efficient. My puppy was more well-behaved than ever before, thanks to EVERYONE'S remarkable composure. I had so many questions and concerns (first-time Doggy Mommy, puppy's first visit), but I had to ask two questions because they educated me so thoroughly. As if the low cost of services were not impressive enough, they also provided a complimentary "Puppy Kit" packed with info and even coupons for further savings. Thank you for a healthy pup and the thoughtful greeting card you sent by mail. We are very grateful and look forward to visiting with the pup throughout her long, healthy life. Read Less
Grey Mavros
10 Oct 2015
REPORT
They have been our vet for 2 dogs over 20 years and we have consistently gotten excellent service and care. The vets and the techs are well trained and know how to handle difficult animals. They wil... Read More
They have been our vet for 2 dogs over 20 years and we have consistently gotten excellent service and care. The vets and the techs are well trained and know how to handle difficult animals. They will continue to be our vets unless we leave the area. Read Less
Monika Hernandez
12 Jun 2015
REPORT
Grand Animal Hospital is the best, my French bulldog always had skin condition problems and they have been the ones that always make her get better very soon. Not like petsmart doctors they do a horri... Read More
Grand Animal Hospital is the best, my French bulldog always had skin condition problems and they have been the ones that always make her get better very soon. Not like petsmart doctors they do a horrible job at everything. Thanks animal hospital Read Less
Millie Alaimo
10 Feb 2015
REPORT
I have been with Dr Milsna for 20 years..I've watched her begin.. have a family and still be one of the most compassonate.. wise and thoughtful vet I have ever met..we have had quite a few animals t... Read More
I have been with Dr Milsna for 20 years..I've watched her begin.. have a family and still be one of the most compassonate.. wise and thoughtful vet I have ever met..we have had quite a few animals through the years and no matter which one or breed or animal she was always willing to do her best to solve our uncertain situations...and believe me there have been quite a few...this last year I had to put down my bestest buddy Bella..and I've been blessed to have had such a caring vet and team of "friends to help her pass so loving and kind..she was 19 years old and had been with Dr Milsna since she was 9 weeks old....I Thank you Dr Milsna for all your care then and now...her team is also quite the bunch I've known Shelly..Linda..Chris..and Ken about as long...yes I like to call them friends...the new bunch Ashley and Dania..to cuties...there are 2 other vets as well Dr Cerling and Dr Byers very good also...I would highly recommend this Animal hospital on a scale of 1-10 it rates 100 with me...ThanksRead Less
Suzette McFarland
30 Oct 2014
REPORT
If you love you fur child, DO NOT GO HERE!!!! MY DOG DIED AFTER A SIMPLE CHECKUP. READ ON! ----- My dog was hyperventilating since she used to get anxiety attacks often. She also had a collapsed t... Read More
If you love you fur child, DO NOT GO HERE!!!! MY DOG DIED AFTER A SIMPLE CHECKUP. READ ON! ----- My dog was hyperventilating since she used to get anxiety attacks often. She also had a collapsed trachea, so it was difficult for her to breathe. Normally, when this would happen on my watch, I gave her anti-anxiety drops which calmed her and would hold her and pet her. This was a simple check-up that turned into a pet owners worst nightmare. I couldn't take her in and had to work, so I had my Dad take her in for me. During the visit she was hyperventilating. They did NOTHING for her and told my Dad to just take her home and let her rest. When I got home from work, she was dead. Dead with her blue tongue hanging out of her mouth. I couldn't believe it. They killed my dog! DON'T GO HERE!!!! Read Less
Marc Speziale
9 Sep 2014
REPORT
I used to like this place as I have been going there for over 10 years. However, I have to say their "care" has dropped of dramatically. As a pet owner of 2 dogs they became family members. Two inst... Read More
I used to like this place as I have been going there for over 10 years. However, I have to say their "care" has dropped of dramatically. As a pet owner of 2 dogs they became family members. Two instances made me stop going there. One of which my dog was unable to walk less than a day after being given several shots. I called and called and it took over 24 hours for a response. To which I was told they did nothing wrong and it could not have possible that my otherwise healthy dog was unable to move the same leg that the shots were given in and was told is was a coincidence, then I was told I was over-reacting. The second incident came up recently as my other dog had been very sick. We took him in and they prescribed typical back meds. No tests no nothing. A week later my dog was nearly lifeless and would scream every time he came near. That day I was rather behind with work items and was juggling a big problem for a customer. I put in a call to the vet that morning and by noon I got a response. I asked the Vet to give me 10 minutes and to call me back and I have a issue I need to deal with. She told me she could not as she was leaving for the day. 10 YEARS of business and they couldn't give me 10 minutes? I asked her if someone could come to my house. I need help. I cannot touch my dog and they offered no assistance what so ever. I offered to pay whatever it would cost. They flat out didn't offer any services to help me. Later that day I called, they knew exactly who I was and told them I would not be returning because I felt like they did not care about my animals and we were just a cash flow and nothing more. To which I got a reply of "Thanks, Ill notify management"... Who I never heard back from. They lost a 10 YEAR customer and didn't show the slight bit of care. Well! Thats fine! Ill say it with my reviews. Their care is subpar, and their attitude even more so. I found a mobile vet clinic "In the dog house" who bent over backwards to help my Bennie. I will never go back to Grand. I wouldn't bring a cockroach in there for care. Read Less
Book an Appointment
Online booking unavailable
Please call
(847) 249-7730
1333 North Delany Road
Gurnee Illinois 60031
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Grand Animal Hospital

Gurnee, Illinois
(18)
1333 North Delany Road
Gurnee Illinois 60031
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Michael
3 Apr 2018
REPORT
Excellent staff and veterinarians. The doctors are very caring, and extremely thorough. Most times, you can get same appointments for urgent situations. After visits, you'll often get a follow up call... Read More
Excellent staff and veterinarians. The doctors are very caring, and extremely thorough. Most times, you can get same appointments for urgent situations. After visits, you'll often get a follow up call. Read Less
Shelia Walls
9 Mar 2018
REPORT
The staff was friendly but did not pay much attention. 4 times to 3 different people including the vet, I requested a certain test for my cat. Called for results, no one ever ran the test.
Sandy Panchi
2 Feb 2018
REPORT
My dog might not like them, but I like coming here for my dog's needs. The service is great, the vet and nurses are nice, and the price is just right.
Janice Kopler
22 Jan 2018
REPORT
Great staff, my poochie was very happy to be here even though he was sick poor guy. Thanks for taking care of him and making him better!
Rob Anderson
15 Dec 2017
REPORT
Wonderful staff and Doctors. Explained what they would do to help. Honestly explained, in her condition, she probably won't make it through the testing. Made my difficult decision to let her go a litt... Read More
Wonderful staff and Doctors. Explained what they would do to help. Honestly explained, in her condition, she probably won't make it through the testing. Made my difficult decision to let her go a little easier. Read Less
Antonio C
12 Dec 2017
REPORT
Awesome staff. Took my cat here once because he was severely constipated I had just recently taken him to the emergency room a month or so prior for the same reason. The ER vet charged almost $700 for... Read More
Awesome staff. Took my cat here once because he was severely constipated I had just recently taken him to the emergency room a month or so prior for the same reason. The ER vet charged almost $700 for enema, fluids and to be kept over night. On top of that they said they wanted to run tests at the low low price of an additional $300. I took my cat here to Grand animal. Hey got an enema, fluids and got to go home same day. As well as tips on how to prevent it. They charged only $98. These people actually care about animals. Read Less
snow daez
27 May 2017
REPORT
I've been brining my dogs there for 14 years. I started going to them because they were close to home but from the very first time I brought my oldest dog there they were really good with her and extr... Read More
I've been brining my dogs there for 14 years. I started going to them because they were close to home but from the very first time I brought my oldest dog there they were really good with her and extremely thorough. I just adopted a new dog and they have been so nice with him even though he's very people shy. They took time to let him get comfortable and even gave him a healthy treat. Grand Animal Hospital will continue to be my goto Vet for my new family member. Read Less
Elizabeth Tekampe
15 May 2017
REPORT
I went to bring my cat in for her first check up to get here rabies shots and the basics - I brought my dog in a week prior and got $400 worth of medicine for him. They were very persistent that I get... Read More
I went to bring my cat in for her first check up to get here rabies shots and the basics - I brought my dog in a week prior and got $400 worth of medicine for him. They were very persistent that I get more shots for my cat, totaling almost $300 dollars- they are scammers and I will never go back because they ask you to schedule appt right after another so you can come back in to give them more money. I'm never going back.Read Less
king vlogs
6 Apr 2017
REPORT
VERY EXPENSIVE, PROVIDE ONE QUOTE OVER THE PHONE THAN WHEN YOU GET TO THE VET THE PRICE IS DIFFERENT. SMH WHAT A SCAM
Linda Thorpe Giuseffi
1 Nov 2016
REPORT
I was referred to this vet group by a neighbor. I have never regretted making the switch. I would highly recommend them for their care and affordability.
axel aquino
15 Oct 2016
REPORT
Took my dog for regular checkups. And the vets and the staff are helpful and very knowledgeable. Will continue to bring my dog here in the future
dawn toy
26 Sep 2016
REPORT
Our dog had a simple eye infection. The veterinarian proclaimed that it could be tumors. I explained the situation of how it progressed from one eye to the other and asked if tumors were contagious ... Read More
Our dog had a simple eye infection. The veterinarian proclaimed that it could be tumors. I explained the situation of how it progressed from one eye to the other and asked if tumors were contagious and of course they are not. For some reason which I can only assume to raise the bill the veterinarian pursued all kinds of eye testing including an eyeball pressure test. I was expecting to pay around 100 or less and of course $183.92 was my bill. They charge triple the price of the medicines that I can buy at my local pet store. And they overdiagnosed my dog. It's very discouraging to keep your pet healthy with regular visits to a veterinarian so crooked. I will not be going back for the check up. The $42 charge is to walk in their door alone. I am sure for just a check up it would be double that. Shame on me for not believing the Internet when I researched what was wrong with my dog and her eyes. I could've spent $5.99 to cure her infection! Read Less
Tricia Weaver
8 Sep 2016
REPORT
I love love love this Office. The staff is polite, accommodating and efficient. My puppy was more well-behaved than ever before, thanks to EVERYONE'S remarkable composure. I had so many question... Read More
I love love love this Office. The staff is polite, accommodating and efficient. My puppy was more well-behaved than ever before, thanks to EVERYONE'S remarkable composure. I had so many questions and concerns (first-time Doggy Mommy, puppy's first visit), but I had to ask two questions because they educated me so thoroughly. As if the low cost of services were not impressive enough, they also provided a complimentary "Puppy Kit" packed with info and even coupons for further savings. Thank you for a healthy pup and the thoughtful greeting card you sent by mail. We are very grateful and look forward to visiting with the pup throughout her long, healthy life. Read Less
Grey Mavros
10 Oct 2015
REPORT
They have been our vet for 2 dogs over 20 years and we have consistently gotten excellent service and care. The vets and the techs are well trained and know how to handle difficult animals. They wil... Read More
They have been our vet for 2 dogs over 20 years and we have consistently gotten excellent service and care. The vets and the techs are well trained and know how to handle difficult animals. They will continue to be our vets unless we leave the area. Read Less
Monika Hernandez
12 Jun 2015
REPORT
Grand Animal Hospital is the best, my French bulldog always had skin condition problems and they have been the ones that always make her get better very soon. Not like petsmart doctors they do a horri... Read More
Grand Animal Hospital is the best, my French bulldog always had skin condition problems and they have been the ones that always make her get better very soon. Not like petsmart doctors they do a horrible job at everything. Thanks animal hospital Read Less
Millie Alaimo
10 Feb 2015
REPORT
I have been with Dr Milsna for 20 years..I've watched her begin.. have a family and still be one of the most compassonate.. wise and thoughtful vet I have ever met..we have had quite a few animals t... Read More
I have been with Dr Milsna for 20 years..I've watched her begin.. have a family and still be one of the most compassonate.. wise and thoughtful vet I have ever met..we have had quite a few animals through the years and no matter which one or breed or animal she was always willing to do her best to solve our uncertain situations...and believe me there have been quite a few...this last year I had to put down my bestest buddy Bella..and I've been blessed to have had such a caring vet and team of "friends to help her pass so loving and kind..she was 19 years old and had been with Dr Milsna since she was 9 weeks old....I Thank you Dr Milsna for all your care then and now...her team is also quite the bunch I've known Shelly..Linda..Chris..and Ken about as long...yes I like to call them friends...the new bunch Ashley and Dania..to cuties...there are 2 other vets as well Dr Cerling and Dr Byers very good also...I would highly recommend this Animal hospital on a scale of 1-10 it rates 100 with me...ThanksRead Less
Suzette McFarland
30 Oct 2014
REPORT
If you love you fur child, DO NOT GO HERE!!!! MY DOG DIED AFTER A SIMPLE CHECKUP. READ ON! ----- My dog was hyperventilating since she used to get anxiety attacks often. She also had a collapsed t... Read More
If you love you fur child, DO NOT GO HERE!!!! MY DOG DIED AFTER A SIMPLE CHECKUP. READ ON! ----- My dog was hyperventilating since she used to get anxiety attacks often. She also had a collapsed trachea, so it was difficult for her to breathe. Normally, when this would happen on my watch, I gave her anti-anxiety drops which calmed her and would hold her and pet her. This was a simple check-up that turned into a pet owners worst nightmare. I couldn't take her in and had to work, so I had my Dad take her in for me. During the visit she was hyperventilating. They did NOTHING for her and told my Dad to just take her home and let her rest. When I got home from work, she was dead. Dead with her blue tongue hanging out of her mouth. I couldn't believe it. They killed my dog! DON'T GO HERE!!!! Read Less
Marc Speziale
9 Sep 2014
REPORT
I used to like this place as I have been going there for over 10 years. However, I have to say their "care" has dropped of dramatically. As a pet owner of 2 dogs they became family members. Two inst... Read More
I used to like this place as I have been going there for over 10 years. However, I have to say their "care" has dropped of dramatically. As a pet owner of 2 dogs they became family members. Two instances made me stop going there. One of which my dog was unable to walk less than a day after being given several shots. I called and called and it took over 24 hours for a response. To which I was told they did nothing wrong and it could not have possible that my otherwise healthy dog was unable to move the same leg that the shots were given in and was told is was a coincidence, then I was told I was over-reacting. The second incident came up recently as my other dog had been very sick. We took him in and they prescribed typical back meds. No tests no nothing. A week later my dog was nearly lifeless and would scream every time he came near. That day I was rather behind with work items and was juggling a big problem for a customer. I put in a call to the vet that morning and by noon I got a response. I asked the Vet to give me 10 minutes and to call me back and I have a issue I need to deal with. She told me she could not as she was leaving for the day. 10 YEARS of business and they couldn't give me 10 minutes? I asked her if someone could come to my house. I need help. I cannot touch my dog and they offered no assistance what so ever. I offered to pay whatever it would cost. They flat out didn't offer any services to help me. Later that day I called, they knew exactly who I was and told them I would not be returning because I felt like they did not care about my animals and we were just a cash flow and nothing more. To which I got a reply of "Thanks, Ill notify management"... Who I never heard back from. They lost a 10 YEAR customer and didn't show the slight bit of care. Well! Thats fine! Ill say it with my reviews. Their care is subpar, and their attitude even more so. I found a mobile vet clinic "In the dog house" who bent over backwards to help my Bennie. I will never go back to Grand. I wouldn't bring a cockroach in there for care. Read Less
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CLAIM IT HERE
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