Banfield Pet Hospital

What a ripp off! They charge for medication triple the price without even offering you to get it yourself because they know everywhere else you can get it three times cheaper any kind of medication they sell or prescribe. Read Less

Dr. Tuma, Jamie and the whole team at this location do a terrific job taking care of our dogs.  Their care and customer service is top notch every time we come in or consult with them over the phone.  If we find cheaper prices online for medications, the front desk staff will take care of the price match.  It's quite clear to us that Dr. Tuma and her team truly value the health of the pets they see and we recommend their services to anybody who may be considering them. Read Less

awful staff- very unprofessional and careless- charged $300+ for supposedly free visit- and told I was dropped from puppy program unless I sedate them for visits? one of my dogs are elliptic..will never go back Read Less

Please don't take your dogs through Banfield. They are very incompetent and keep track of the wrong records. They sent me two records for the same dog and it was incorrect. Now the other vet I go to has to figure out what vaccines my dog needs. Never again. Read Less

One of the techs at the Kildeer animal hospital is very insulting and rude. I was bringing in a hamster with an eye infection and right at the beginning they roll their eyes as if they think seeing hamsters are a waste of time. But they did see the hamster and first told me it was a skin condition which I was confused by because the hamsters eye was the only thing that had an infection. So they looked at the hamster a second time and found yes that it was only an eye irradiation and she just needed some eye drops and the hamster would be fine in about two weeks. But then as I was leaving the real problems began i asked the vet tech Janelle to explain how to apply the medication to the hamsters eye and I could heard her say under her breath why it's not like your going to understand anyway? As if I was stupid and could not read her instructions. I was very insulted and told her that I have done a lot research already on hamsters and their health and was sure I could figure out how to apply eye drops. The hamster has to be seen again in one week and I am not looking forward to it I do not want to see the rude mean technician again I may just end up going somewhere else . Banfield has lost a a loyal customer all they care about is money never again. Read Less

I just had an appointment with Dr. Johnson at the Banfield Kildeer office and couldn't be happier. I have a pure bred Belgian Malinois (bred to work) that has seen other doctors (a female Dr most of the time) since she was 10 weeks old at a different Banfield closer to my business. The first time a male Dr came in at the other location, she growled for the first time at a human and she was only 4 months old. I was shocked. She loved meeting new people - even vets. I knew what she was bred to do but hadn't put her through any of that training. It was just the other doctor's approach. (Later my dog was fine with him after a little coaching. He too is a very good and skilled doctor.) Otherwise, you never saw a dog so happy to go to a vet and she had to go several times in her first year for nonstandard and painful issues. I know the frustrations people have when taking their animal to a vet and wondering if the illness/injury will be quickly and efficiently treated - even though the animal can't 'verbally' add any input. "So, when did you start feeling this way?" I don't envy veterinarians. I worked for the American Medical Association for 12 years and know physicians who treat humans can run into the same problem and their patients CAN talk to them. The MD hears the complaint, makes the best decision as to treatment, drugs or other therapy, and if that doesn't work, the MD tries another approach or drug (unless there are ample funds and insurance to cover exhaustive tests). So I was a little nervous about taking her to Dr. Johnson after not seeing him in 6 years, especially after reading some of the reviews here. Well, he was great! My new 1 yr-old Belgian was a little nervous during our short wait (we got their early) but when Dr. Johnson came in all of that melted away. At the end of his day he came in all smiles and didn't focus on my dog right away. Fantastic! A vet with a straight face walking into an exam room with a nervous dog and making eye contact with it right away and getting down to business instead of greeting the human owner first is a big mistake - anywhere in any situation. Dr. Johnson knows dogs. The visit was pleasant, the staff very courteous and efficient and Doc Johnson has acquired 2 new friends. As for the Banfield Wellness program, it saves their customers significant dollars on the normal dog issues: vaccinations, office visits, and tests. It is not insurance for treatment beyond the what is stated in their plan. Good to see you again Dr Johnson. you have a new customer. To those reading this far, i dont work for Banfield, its owner or any affiliated company. Read Less

The vet there should not be a vet. Condescending and has a terrible attitude. Don't take your pets here. A Vet is usually an extremely caring and kind type of dr. This guy sucks. Aside from his demeanor he told me our dog would most likely need disc operation and was pushing for xrays immediately. Our dog was completely fine 2 days after the visit. Never coming here again even though its the closest vet to our house. Wouldnt even come here in an emergency honestly. Don't like him at all. Read Less

Have been going to Dr Johnson since he started at this Banfield location. He is extremely friendly and great with the animals. I would highly recommend this vet, location and wellness plan. It is nice to be able to bring in your pet when you have any worries and know it will not cost $50-100 just to walk in the door.Read Less