Pet desparatedly needed to be groomed, called and made an appointment this month on the 3rd only to find out today of her appointment, whom ever I spoke to on the phone, didnt even put her in the system. Their services are pricey but the staff are always nice and welcoming. Read Less

Dr Ritter is the best professional veterinarian as you can find plus the staff is always friendly and ready to assist and help all the time. We love that place and you should visit and bring your puppies/dogs/cats there and be surprise with all the love and dedication they give you. Read Less

I brought my Boston Terrier in for a procedure. I was terrified that there would be complications! I asked the Vet Tech & receptionist soo many questions. They were very patient & answered them all! The day of surgery I didn't have enough money for both procedures, I chose the one of most importance. I received a call from Lansing Animal Clinic stating that the vet would do the other procedure for free. I was overwhelmed with emotions! I cried, because people believe most vets are all about money. THIS PLACE GAVE ME HOPE & I TRULY APPRECIATE THEM! The procedures went just fine & my dog is healing up very well. The vet tech even cuddled & sat with my dog after her procedure. The medication prescribed was not over priced, either. This place is awesome! 😍😍😍 Read Less

My husband brought in a cat named Old School, for a simple feline AIDS test and repeatedly asked for just that test because he needed to ensure the cat was healthy before integrating it into a home.  The test he requested soon needed a number of other items added, including a high dose of flea medication (REVOLUTION).  Old School weighed three pounds when weighed at your facility, and yet, she was prescribed medication for a cat weighing between 5-15 pounds.  My husband was not advised that the cat was under the required weight (because he definitely would not have wanted the medication, since he did even want it in the first place).  Upon returning home, the once active and happily eating cat changed to slowly grow lethargic.  Upon a search on the internet, we discovered that the brand of medication she was given is known for causing death in cats (once again, a fact that was not disclosed during the examination).  At that point, it was too late.  After spending all night trying to check on her and giving her water via an eye dropper, my husband woke at 1 am, to find Old School had passed, about 12 hours from leaving your facility. I am livid that my husband is crying and burying this cat that was in good health before the medication.  He is blaming her death on himself, because he brought her to your facility. An Animal Hospital is supposed to act as an advocate for not only owners but also pets.  Even if the tiniest fine print is written somewhere on the packaging, your doctor should verbally be explaining any risk of medication or a lower weight class scenario.  Pet owners often walk into animal hospitals with high emotions- fears that their pet is sick, grief or worry.  Your doctor or a vet tech should have NEVER prescribed that flea medication for a cat that was two pounds below the required weight and should have also thoroughly explained any potential issues any medication, procedures, or tests done, so that the owner can make an educated decision.  A caring doctor would have requested a follow-up when the cat gained weight or made sure only to prescribe medication that was for kittens and young cats due to Old School's size.  Just because your facility might have a 'preferred brand', does not mean that it is acceptable for all pets.  Each patient is different and their unique situation should be considered before carelessly prescribing medication.I am not upset that $180 was spent on procedures or tests;  I am furious that a life was lost because the medication that was prescribed should never have been prescribed.    That is my issue and I need to ensure that this never happens to another pet owner. Read Less

I was so happy when we purchased a new dog for our 13 year olds birthday at  8 weeks, now she's 2 years old (Shih Tzu). Never been a dog owner, had no clue how to take care of her so we had a lot of questions. The Doctors were helpful and took time to answer any questions or concerns. We took her to Lansing Animal Hospital to get her checked and paid for a yearly insurance plan that covered shots and visits. In addition we used them as her groomer as well. Big mistake on the grooming part which is why I only gave 2 stars. "Desi" the groomer does not have good customer service skills. Blamed us bcuz she was feisty when getting groomed and I guess was trying to bite her. I explained to her that's not the way she is at home and wasn't sure why she was acting that way. I asked her to let me know what I needed to do to change that behavior so it wouldn't happen again.  Instead I was charged extra. I paid it anyway bcuz I wanted what's best for our dog. Moving forward. I was late for an appt. which I understand she had to reschedule. But now I have to pay $20 deposit. This last time I thought I was told 9:30. She called at 9:24 and said it was at 9:00. Honest mistake. Told her I was walking out the door anyway to be there at 9:30a. The place is literally 2 min drive. She said I had to reschedule. I begged and pleaded, she had no empathy. Saying no is ok, I understand it's a business. But the coldness and nasty attitude was so disrespectful. My dog won't be going back there for grooming. Once my insurance is up I'm leaving and going somewhere that has better customer service and makes better decisions in helping new pet owners on there journey. Dyamond doesn't like her and apparently she doesn't like Dyamond. Moving on to a better place!!!! Read Less

I usually do not write bad reviews, but felt it a must. My fifteen year old dog was brought in due to not eating and extreme weight loss. The Vet ascertained her malady was due to her gums being swollen and her teeth. Went home with meds- this trip $200.00+. In a week had to bring her back in to have another Vet look her over and a blood test was completed - visit in excess of $160.00. Received a call from the Office stating her blood workup was fine. The fact is her blood test was not fine and stated due to an elevated level the possibility of Pancreatitis could be present. After reading the report, made up my mind to take her an amazing Vet in the city, who palpated her stomach area and felt a very large tumor. The determination at that point was to put my girl to sleep. I feel the Vets at Lansing should have contacted us with a suspected issue with her pancreas; and when we first brought her in why didn't they feel the tumor?Truly a money maker for them at my dogs expense and her undue suffering of which she didn't have to endure for almost 4 weeks. Very disappointed with her treatment. Unfortunately would not recommend this facility. Read Less

I brought my dog in for eating chocolate and they did great helping out with that (despite the price being as high as an emergency vet). However, they called me and told me my dog had a tumor in her eye and said how serious it is, that if it is cancerous it could spread to the brain rapidly. So they wanted to permanently remove her eyeball that day and send it in for a biopsy for over $1,000. I went to my regular vet who was less alarmed about it (said most eye tumors are not cancerous) and said IF she needed that procedure done, he can do it for $400, but to first have it checked by a specialist. The specialist said it was a cyst, not a tumor, so her eye is saved and so is a lot of money. So thankful I did not listen to that vet. On top of that they double charged me for allergy medicine saying she needed half of each pill. But when I went to the drug's website, according to her weight, she only needed .5 of only one of those pills, not 2. This was a very bad first impression and I won't be going back. Read Less

Usually I do not have complaints HOWEVER we took my golden in tonight because he's been sick all day and they gave him a shot for nausea. Got home and he broke out in what I assume is hives on his face? So I call back to see if they have anything or any advice and to see if I can bring him back and they tell me NO because they were closing in 30 min.... I livw down the street basically so I would have been there in about 5. Then told me to call the 24 hour animal hospital if I wanted to.... 1. They gave him this shot so how can they deny him assistance 2. Why would you send me somewhere else when again THEY GAVE HIM THE SHOT 3. How can they, with a clear conscience, send a dog away who JUST got seen by them today and who has been for years Just disappointed and worried I guess.Read Less

Everyone there is so extra caring, they are very reasonable, and answers all your questions. They all show that they really care about your pet with faithful call backs to check the status after your visit. Bentley had to have a gastrotomy for swallowing a sock and he was in great care of Dr. Ritter and Medhurst. I really appreciate the excellent customer care! Read Less

The staff here are exceptional and caring. They know all their regulars, and they have endless patience for their nervous animals. Dr. Ritter is amazing and I would not trust my dog in anyone else's hands. Read Less

I normally don't write reviews, but my parents bring their 8 year old dog here & I have been bringing my dog since he was 8 weeks old. He's now 8 months and has been coming every 6 weeks or so as part of the puppy plan; and each time, the staff has been so good with him. He's a very happy dog in general, but he can be stubborn when he's uncomfortable. That's never been the case here. I dropped him off to get neutered a few weeks ago, & when I picked him up, it was like nothing ever happened. He was still extremely happy and in very good shape. I also know that whenever I have a question about his health, I can call and get advice from the very helpful staff. I have done this numerous times. I recently moved from the area, but will definitely continue bringing Apollo here. Read Less

Very very pleasant and attentive staff. Very patient and helps a lot with any concerns. Reasonable prices and great monthly rates offered that you can't beat!!!! Oh did I mention its also welcome walk ins and you're not sitting there for hours! Love it! Read Less

This review is for a service that was provided five years ago.  However, while talking to a friend about Veterinarians I was reminded of how I would never recommend the Lansing Animal Hospital to anyone. My cat is prone to bladder stones.  He had struvite and urate stones.  He previously had surgery done twice by the time he was four from my Vet while living in Wisconsin.  I moved to Lansing and when he began straining to pee I took him to the Lansing Animal Hospital.  The x-rays confirmed the stones had returned.  The Vet told me they could do nothing for him and I should just put him down because the stones would keep coming back.  I was not ok with this answer.  I remember the Vet appearing to look shocked when I told him that was not an option at this point and I would be going elsewhere.  Oh yes, they also charged me a lot of money to take x-rays and then tell me I should put my cat down. I called my Vet in Wisconsin and asked her if she could refer me to a Vet in the Chicago area.  She referred me to a Vet in Chicago.  Upon taking my kitty there, I was told something very different than Lansing Animal Hospital.  I was told they could not keep doing surgery on him; however, we can try to change his diet and that might help.  I was told no guarantees, but at least we can try a diet change.  So, away I went with prescription food and IVs to inject him with for two weeks in the hopes the excess water and new diet would allow him to pass the stones on his own.  GUESS WHAT, he passed the stones on his own and with his diet change has not had a problem in five years. So moral of the story, a diet change made my cat healthy and Lansing Animal Hospital told me there was nothing they could do and I should put him down. Read Less

If I could give this place no stars that is what they would have.  My dog Pierre is dead because of their incompetence.  I have had Pierre for 9 years, I took him everywhere with me even work.  If you saw me you saw Pierre.  Now I am heart broken because this place misdiagnosed Pierre.  He was in heart failure and they said he just had a heart murmur but nothing to worry about .  I am out of thousands of dollars trying to save Pierre's life.  Now I am alone and miserable without him.  Called and tried to speak to the owner Greg O'Brien and he didn't have the decency to call me back.  BEWARE: DONT GO THERE IF YOU  LOVE YOUR PET. Read Less

We have been bringing our dogs to the Lansing Animal Hospital for the past 29 years and now on our fourth dog being treated here. Most of the time our dogs have seen Dr. Booher and he is very patient and very thorough. My family and I trust him very much with our pets and will continue coming here for years to come. I recently brought a dog here that I just rescued, and they were so helpful. It eases my mind so much to know that our dogs are in good hands here. Read Less

We love taking our fur baby to Lansing Animal Hospital.  This is the only place he knows and they are his groomer also (Sara) who grooms him is wonderful, she takes the best care of my crazy 3 year old rottie.The vets we have seen have all been professional, caring and full of helpful knowledge.  When I had to let my 12 year old male 'bubba' go over the rainbow bridge.  They were they most caring kind and gentle as possible. Read Less

My review is fairly simple ,this was a great animal hospital but has really changed and not for the better.There are still two great vets here but if you are offered Dr Amy Thatcher ,run the other way.Dr Thatcher is a vet to stay away from at all cost. Read Less

This has been our family vet through several pets. We found our current baby abandoned at 4 wks old. He was full of ticks and worms and malnourished. We scooped him up and bright him in. this place was great! Examined and treated for free, even got a new puppy gift bag full of samples and educational material.routine Prices seem comparable in the area. Dr. Booher is far and away my favorite! He is very mellow and laid back, he doesn't rush into expensive testing and procedures without trying a modest alternative. I can't say that about some of the other docs in the group. Read Less

Terrible, absolute worst vet experience ever!As I was merging on 80/94 I happened to see a small, black kitten that appeared to have been cruelly tossed out of a car. I pulled over and ran to grab it, only to discover that the poor thing's leg broken and she was in shock and severe pain. As soon as I picked her up I knew that I needed to get her to a vet ASAP to be humanely put out of her misery ASAP. Quickly googled the closest vet and ended up at Lansing Animal Hospital. You know the saying, "No good deed goes unpunished?" I took the clearly suffering kitten in to the vet, told them she needs to be put down. They take her away and ask if I want to be there, I couldn't do it, so they said they would take care of it for me. I then go to the front desk, covered in blood and feces, with my sister and four kids waiting in the car, ONLY TO BE TOLD that I owe $130. Yes, ONE HUNDRED and THIRTY DOLLARS for a kitten no more than a pound! I said no, I've put down an 80lb dog for less than that! Are you going to punish me for helping? She said that was their fee and couldn't do it. I said I couldn't pay that price. $30-40 yes. $130? Absolutely not! She said that she needed to talk to the vet, 45 MINUTES LATER I finally threatened to leave. Then the most disgusting part of all, the nurse comes out and tells me that the kitten just died... ON ITS OWN. They let that kitten suffer to its death for a whole hour because I would not pay their extortion of a price.There are people who cause suffering, and their are people who allow suffering to happen. How, as a vet, called to save animals, could they be so cruel!! And the cherry on top was they told me that the vet would waive the disposal fee. Gee thanks. Having no prior experience with this vet, my first and lasting impression of this "vet" is that the ALMIGHTY DOLLAR is their #1 priority. I was ready to pay a fair and honest price, but they were neither fair nor were they caring to put a helpless kitten out of its suffering. Disgusting. Read Less

I love this Vet. Dr. Booher and Dr. Ritter are amazing veterinarians. Very reasonable prices and they do not treat my dog like some vicious beast (I have a pittbull). They have late and early hours. They do take breaks during the afternoon so call ahead for their hours. Luckily I have only needed routine checkups and vaccinations. Read Less

I would NEVER bring my dog here! Our dog went in for a routine dental cleaning. Long story short, the $215 estimate became $425!!! To make matters worse, they tried to double charge me another $110! They are very unprofessional and won't hesitate to spend your hard earned dollars WITHOUT informing you!  But most of all, they did not take very good care of my pet. She went through unnecessary pain and suffering and I feel very badly that I trusted this place. PLEASE take your animals elsewhere!!! Read Less

This used to be a wonderful place to take your pet for quality veterinary care.  Our dog needed surgery, and the place would not give us a payment plan and was very rude to us throughout the entire process.When we asked for a second opinion to make sure the surgery was necessary, they wanted to charge us for that too even though our pet showed signs of improvement leading us to believe that the surgery might not be necessary.When I asked the receptionist, she advised that the place was recently sold to a new holding company and that they have new policies and procedures.  She was very "matter of fact" and sounded cold and calculating over the phone.We are taking our pet for a second opinion.  I am openly wondering if the change in management had to do with the fact that we were told our pet needed surgery.  I would not take my pet here as it is clear that the new owners do not have any empathy for pet owners and seem infinitely more profit driven than years past.Update:  12/7/2011.  We went to another vet who treated our pet without surgery for a fraction of the cost.  It's clear after speaking with the second vet that Lansing Animal Hospital wanted to perform an unnecessary surgery on our pet. Read Less