24 Reviews

Ruth Helen Wolf Animal Clinic

Libertyville, Illinois
General Info
Our highly trained and experienced staff will treat your pet with care, compassion and the veterinary medical techniques to ensure that your life-long relationship is a healthy one.
The Orphans of the Storm Family
Originally founded as Orphans of the Storm® Animal Clinic in 2001, Ruth Helen Wolf Animal Clinic & Hospital is backed by years of dedication to our loyal customers. Our new name is in honor of the individual who so generously donated funds to help make our dream of a new state of the art facility a reality. As a full service veterinary hospital and a member of the Orphans of the Storm family, you can rest assured that your companion animal's wellbeing is in the most capable hands.
Visit www.orphansofthestorm.org to see adoptable animals!
Reviews
Sammy
9 Dec 2020
REPORT
Please disregard the review below. We were misinformed by the shelter and through further investigation found out that Ruth Helen DID NOT perform the neutering surgery on our cat. They have been noth... Read More
Please disregard the review below. We were misinformed by the shelter and through further investigation found out that Ruth Helen DID NOT perform the neutering surgery on our cat. They have been nothing but helpful and are taking care of the issue through great services and response time. We apologize for any negative feedback. We absolutely love this vet! They’ve answered all of our questions and confirmed that our cat is not neutered through tests and medical records obtained by the shelter. We appreciate anything and everything they have been doing for us and wish we knew this information before writing the review. I have reached out to top vet for weeks to have the review below removed but have heard nothing back. This is a great place and we apologize again for any negative responses. We were confused and misinformed and as first time cat parents it has been stressful, this vet has helped with that and reassured us greatly. I recommend them to anyone dealing with issues with their pets. We won’t be going back to that shelter but WILL be going back to this vet! Thank you for everything and for the future procedure with our cat. Grateful for this vet. Read Less
Anonymous
17 Nov 2020
REPORT
THEY BOTCHED MY CATS NEUTERING SURGERY!!!!! This negligent vet only took ONE testicle out during his surgery... he has been destroying the house with spraying due to this. This is absolutely the worst... Read More
THEY BOTCHED MY CATS NEUTERING SURGERY!!!!! This negligent vet only took ONE testicle out during his surgery... he has been destroying the house with spraying due to this. This is absolutely the worst vet ever. DO NOT take your animals here, they’ll do more harm than help. We took our cat to a different vet and on the FIRST visit they caught this, meanwhile Ruth Helen was pushing medications that could’ve potentially harmed him!!! We now have to pay for a SECOND neuter surgery, not to mention my cat is now going on 4 years old which puts him at more risks during surgeries. ABSOLUTELY AWFUL!!!! Take your animals elsewhere if you’d like the correct care. Calling around to see what we can do legally. Read Less
Laurie and Glenn
11 Apr 2020
REPORT
We are so very thankful for Wolf Animal Hospital where we have been taking our sweet golden retriever for the past nine years. The entire staff is always so welcoming and we are especially thankful f... Read More
We are so very thankful for Wolf Animal Hospital where we have been taking our sweet golden retriever for the past nine years. The entire staff is always so welcoming and we are especially thankful for Dr. Herron who we think is the best veterinarian around! Dr. Herron has always made the right calls regarding any concerns that we had with our golden and, if it were not for her knowledge and skill, we don’t think that our 11-year-old dog would be in the good health that she is! In addition to Dr. Herron’s skill as a surgeon, she also has an amazing bedside manner around animals. We never feel that we are in a rush, and it's obvious that Dr. Herron loves animals. We have recommended Wolf Animal Hospital and, specifically Dr. Herron, to so many of our neighbors, friends, and family—all of whom have the same positive remarks! Thanks, Dr. Herron and the Wolf Animal staff for offering the best veterinarian care that we could ever hope for! Read Less
Jeff Makoroff
15 Jun 2018
REPORT
Quality care from an amazing staff. The service we've received is second none. Despite this, it is still the most affordable vet I've found. Don't hesitate to bring your pets here, they are cared for ... Read More
Quality care from an amazing staff. The service we've received is second none. Despite this, it is still the most affordable vet I've found. Don't hesitate to bring your pets here, they are cared for by people who genuinely care about animals. Read Less
Steve Victory
27 May 2018
REPORT
What a great group of animal lovers. They work very hard to keep our pets healthy and comfortable. Can't recommend enough.
Pam Cushman
2 May 2018
REPORT
I've been taking my animals to Dr. Setlock for years and years and he is the greatest! I like all the vets there and the staff is great too! I've recommended several people to them!
F G
30 Apr 2018
REPORT
Everyone is so caring. Dr Riester is the best ever. We thank you for taking great care of them. I have recommended everyone I know to them. Killey and Pepper loved you Dr Riester
Keith Hedger
30 Mar 2018
REPORT
Beautiful facility. Nice receptionist. Prices seem reasonable.
Cathy Rabeler
25 Jan 2018
REPORT
I've been bringing my Terrier mix here for years. The veterinarians always take very good care of Lucky - probably one of the reasons she has made it to 15 years and is still going strong. Waits are s... Read More
I've been bringing my Terrier mix here for years. The veterinarians always take very good care of Lucky - probably one of the reasons she has made it to 15 years and is still going strong. Waits are short and it is pretty easy to get an appointment. They always find time to see your pet if it is an emergency, even if you haven't scheduled an appointment. Read Less
Ashley Peterson
20 Jan 2018
REPORT
My boyfriend noticed a bump on his therapy dog and took him into the clinic today without an appointment to get him checked out. They saw him right away and now we are all resting much easier! Thank y... Read More
My boyfriend noticed a bump on his therapy dog and took him into the clinic today without an appointment to get him checked out. They saw him right away and now we are all resting much easier! Thank you for taking such great care of us! Read Less
Brendan Palbitska
22 Dec 2017
REPORT
Always surprised and when you need an appointment they get you in right away. The staff is really good and passionate. Also they are reasonably priced on all their stuff.
Martin V
1 Aug 2017
REPORT
Excellent service super friendly doctors and staff! I have been to Ruth Helen Wolf animal hospital many times, and they never disappoint! They have a way with animals and they always keep them calm. I... Read More
Excellent service super friendly doctors and staff! I have been to Ruth Helen Wolf animal hospital many times, and they never disappoint! They have a way with animals and they always keep them calm. If your pet hates going to the vet I highly recommend you bring them to this place. You and your pet will be in and out in no time with little to no stress. Their prices are very reasonable and maybe only slightly higher for some services.Read Less
Paola D.
7 Jul 2017
REPORT
Great vets and super friendly staff. They are very clean. Very sweet with the animals and they truly care about your pet. Highly recommended
william bennett
25 May 2017
REPORT
Dr reisterer is very nice and knowledgeable. Very reasonable cost also. No BS fake tests done to increase your bill
Kendall A.
1 Apr 2017
REPORT
Dr. Herron has provided exceptional care for my two dogs, including a lemon of a Boxer. She takes the time to explain each recommendation and answer all of my questions. I feel comfortable discussing ... Read More
Dr. Herron has provided exceptional care for my two dogs, including a lemon of a Boxer. She takes the time to explain each recommendation and answer all of my questions. I feel comfortable discussing my goals for my furry babies and am confident that while she always gives me options, my pups are getting very high quality care with their welfare being the top priority. The front desk staff is also kind and welcoming. I would highly recommend Dr. Herron to anyone looking for a great veterinarian to care for their pets! Read Less
Jennifer C.
24 Mar 2017
REPORT
I've been using Wolf Animal Hospital and Clinic since I got my Cavalier King Charles Spaniel in 2007 and they were Orphans Clinic. They've been wonderful for my dog and me! She suffered from a luxatin... Read More
I've been using Wolf Animal Hospital and Clinic since I got my Cavalier King Charles Spaniel in 2007 and they were Orphans Clinic. They've been wonderful for my dog and me! She suffered from a luxating patella on both knees and had to have surgery on both sides. Dr. Setlock performed both surgeries (one in 2008 and the other in 2010) and did a fabulous job both times. Buffy is 10 now and still has no issue with mobility. Last year I brought her in for a cough and they identified she needed to see a vet cardiologist due to mitral valve disease (heart disease). They recommended a fabulous specialist who was able to see her in less than a week. Their staff is always friendly and accommodating. I highly recommend Ruth Helen Wolf Animal Hospital & Clinic. Read Less
Jennifer Cohen
9 Mar 2017
REPORT
A friendly and competent staff keep me coming back to Wolf Animal Clinic year after year. The facility is always clean and well maintained. My dog has had 2 successful surgeries at their hospital and ... Read More
A friendly and competent staff keep me coming back to Wolf Animal Clinic year after year. The facility is always clean and well maintained. My dog has had 2 successful surgeries at their hospital and their communication was wonderful. They are top notch! Read Less
Rebecca M
21 Feb 2017
REPORT
Very knowledgeable and very helpful through the whole process. And they try to do what they can without you having to pay extra money for treatments or teeth cleanings. Very caring doctors and very a... Read More
Very knowledgeable and very helpful through the whole process. And they try to do what they can without you having to pay extra money for treatments or teeth cleanings. Very caring doctors and very attentive front desk! Some helpful tips to just the facility, would be a better process for their check in and out for when they are busy and if thier phone lines are busy the call should just go straight to voice mail vs going to a busy signal. I would enjoy to see some of these things looked into by the facility. But other wise like I said before one of the best places we've been to . Read Less
Heidi Rodino
14 Feb 2017
REPORT
I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only di... Read More
I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only did I get an immediate return phone call from Dr. Setlock (who was the kindest, genuine and most professional male veterinarian I had ever spoken to), but I actually received a phone call at 7:30 am the following morning from the clinic, wanting to make sure that Keiko was being helped. I have never seen the clinic dirty or have smelled that "wet dog" odor. Every staff member has always been professional and courteous and believe it or not- PLEASANT! I have never had a problem scheduling an appointment and I have NEVER had to wait more than 10 minutes before any of my animals were seen. In any event, it turned out , as it turned out, Keiko was quite sick and needed surgery on his urethra and he had several bladder stones that needed to be removed. Ruth Helen Wolf was the ONLY clinic that genuinely cared about helping my cat and didn't mention money, fees or costs & charges ONCE! With honesty and candor, I explained to Dr. Herron that I am the sole-single provider of four (4) children and recently started a new job and didn't know how I was going to pay for their services. Dr. Herron, didn't bat a eye and continued to explain every procedure and test that needed to be performed. She was more concerned that my questions were answered and my cats needs were met rather than discussing money, payment plans or credit card applications. Words cannot express how grateful I am to Dr. Herron, because she spent a LOT of time with me and not once did I feel like I was "holding her hostage" or keeping her from her other patients (although I was!). Keiko stayed for 8 days and I was constantly getting warm, positive and loving phone calls from the staff, as they, as well, made sure that I understood Keiko's progress and recovery process. I felt 100% confident that my "5th child" was being cared for and most of all, being loved. The staff members would call me to tell me that hat they didn't want to see him go! in conclusion I received a phone call at 9:00 pm from the clinic the night before I was planning on bringing Keiko home and instantly I thought the worst! It was Dr. Herron calling me to tell me that they just had a board meeting and she wanted me to know that it was a unanimous vote to have Keiko's medical procedures and medications paid in full from "The Daisy Fund". The Daisy Fund is a charity organization that helps pay/donate funds for families in crisis who are unable cover the medical costs needed to treat their pet. To this day, I am so very grateful for the love and the best-in-class services my loving cat, Keiko received. Thank you to EVERYONE at Ruth Helen Wolf Animal Hospital for all of the love and care we ALL received. TO this day, Keiko is now 19 lbs and healthy and active as ever! Read Less
Richard P.
14 Jan 2017
REPORT
i recommend bringing your pet here the team is all about love and care, '' simply the best'' RICHARD PIACENZA
Martin B.
5 Jan 2017
REPORT
Came here to get my kitty spayed. Staff is very nice. I have asked the doctor to examine my cat's hernia, the doctor didn't seem very concerned and brushed it off saying it will get fixed during the s... Read More
Came here to get my kitty spayed. Staff is very nice. I have asked the doctor to examine my cat's hernia, the doctor didn't seem very concerned and brushed it off saying it will get fixed during the spay. The hernia (what it seems to be, it could be swelling) is still visible after her surgery and after calling and inquiring further the staff simply said they didn't know whether it was fixed. Veterinary assistant said her incision looks bigger and believes the hernia had been fixed, however when I called their office next day, they said my cat had no hernia...? I guess I will go get a second opinion. Stars will be significantly lower if the operation had not been performed during the spay as we discussed. I will update this review at that time and adjust the rating if necessary. Overall had a positive experience. Read Less
Cara Jacobs
12 Dec 2016
REPORT
The best aminal clinic I have ever been to. I have 2 dogs one is a little crazy when she goes to the vet and they know exactly how to handle her and the other is fine. They have both had surgeries the... Read More
The best aminal clinic I have ever been to. I have 2 dogs one is a little crazy when she goes to the vet and they know exactly how to handle her and the other is fine. They have both had surgeries there, a knee and a exploratory abdominal surgery and they took such great care of my dogs. I will never go anywhere else!!! The staff are excellent caring people! Read Less
Daryl Hirsch
6 Dec 2016
REPORT
Dr Setlock and his team are a phenomenal group of professionals that provide exceptional veterinary care. They have been my pets medical home since 2001 - and I would never go anywhere else. The re... Read More
Dr Setlock and his team are a phenomenal group of professionals that provide exceptional veterinary care. They have been my pets medical home since 2001 - and I would never go anywhere else. The receptionists, vet techs, and docs all go out of their way to ensure my furry friends remain in good health. They are thorough and careful with their diagnosis; when our pets are sick and in need of treatment, the most effective and humane treatment is provided. Their care is delivered with patience, kindness, and compassion. Dr Setlock has often gone above and beyond for my beloved animals. All have shared and been witness to my smiles and joys of adopting a new pet, healthy check ups, injuries and sick visits, senior years and senior moments, to the heartbreaking tears and sorrow of saying goodbye. I wouldn't want to share that with any other vet clinic. I cannot thank him and his team enough. They are extraordinary. Read Less
Keith Motycka
13 Aug 2016
REPORT
We have taken both of our dogs to Ruth Helen Wolf Animal Hospital for the past two years since and we have been impressed each time. The staff is helpful and compassionate and is comforting when it i... Read More
We have taken both of our dogs to Ruth Helen Wolf Animal Hospital for the past two years since and we have been impressed each time. The staff is helpful and compassionate and is comforting when it is obvious that dogs are anxious or nervous. We greatly appreciate the automated reminders for when appointments are due and the recommendations they provide when we are there. We are glad and confident with the care our dogs receive and look forward to continuing with them. Read Less
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Book an Appointment
Online booking unavailable
Please call
(847) 634-0022
1650 Hollister Drive
Libertyville Illinois 60048
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Ruth Helen Wolf Animal Clinic

Libertyville, Illinois
(24)
1650 Hollister Drive
Libertyville Illinois 60048
Our highly trained and experienced staff will treat your pet with care, compassion and the veterinary medical techniques to ensure that your life-long relationship is a healthy one.
The Orphans of the Storm Family
Originally founded as Orphans of the Storm® Animal Clinic in 2001, Ruth Helen Wolf Animal Clinic & Hospital is backed by years of dedication to our loyal customers. Our new name is in honor of the individual who so generously donated funds to help make our dream of a new state of the art facility a reality. As a full service veterinary hospital and a member of the Orphans of the Storm family, you can rest assured that your companion animal's wellbeing is in the most capable hands.
Visit www.orphansofthestorm.org to see adoptable animals!
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Sammy
9 Dec 2020
REPORT
Please disregard the review below. We were misinformed by the shelter and through further investigation found out that Ruth Helen DID NOT perform the neutering surgery on our cat. They have been noth... Read More
Please disregard the review below. We were misinformed by the shelter and through further investigation found out that Ruth Helen DID NOT perform the neutering surgery on our cat. They have been nothing but helpful and are taking care of the issue through great services and response time. We apologize for any negative feedback. We absolutely love this vet! They’ve answered all of our questions and confirmed that our cat is not neutered through tests and medical records obtained by the shelter. We appreciate anything and everything they have been doing for us and wish we knew this information before writing the review. I have reached out to top vet for weeks to have the review below removed but have heard nothing back. This is a great place and we apologize again for any negative responses. We were confused and misinformed and as first time cat parents it has been stressful, this vet has helped with that and reassured us greatly. I recommend them to anyone dealing with issues with their pets. We won’t be going back to that shelter but WILL be going back to this vet! Thank you for everything and for the future procedure with our cat. Grateful for this vet. Read Less
Anonymous
17 Nov 2020
REPORT
THEY BOTCHED MY CATS NEUTERING SURGERY!!!!! This negligent vet only took ONE testicle out during his surgery... he has been destroying the house with spraying due to this. This is absolutely the worst... Read More
THEY BOTCHED MY CATS NEUTERING SURGERY!!!!! This negligent vet only took ONE testicle out during his surgery... he has been destroying the house with spraying due to this. This is absolutely the worst vet ever. DO NOT take your animals here, they’ll do more harm than help. We took our cat to a different vet and on the FIRST visit they caught this, meanwhile Ruth Helen was pushing medications that could’ve potentially harmed him!!! We now have to pay for a SECOND neuter surgery, not to mention my cat is now going on 4 years old which puts him at more risks during surgeries. ABSOLUTELY AWFUL!!!! Take your animals elsewhere if you’d like the correct care. Calling around to see what we can do legally. Read Less
Laurie and Glenn
11 Apr 2020
REPORT
We are so very thankful for Wolf Animal Hospital where we have been taking our sweet golden retriever for the past nine years. The entire staff is always so welcoming and we are especially thankful f... Read More
We are so very thankful for Wolf Animal Hospital where we have been taking our sweet golden retriever for the past nine years. The entire staff is always so welcoming and we are especially thankful for Dr. Herron who we think is the best veterinarian around! Dr. Herron has always made the right calls regarding any concerns that we had with our golden and, if it were not for her knowledge and skill, we don’t think that our 11-year-old dog would be in the good health that she is! In addition to Dr. Herron’s skill as a surgeon, she also has an amazing bedside manner around animals. We never feel that we are in a rush, and it's obvious that Dr. Herron loves animals. We have recommended Wolf Animal Hospital and, specifically Dr. Herron, to so many of our neighbors, friends, and family—all of whom have the same positive remarks! Thanks, Dr. Herron and the Wolf Animal staff for offering the best veterinarian care that we could ever hope for! Read Less
Jeff Makoroff
15 Jun 2018
REPORT
Quality care from an amazing staff. The service we've received is second none. Despite this, it is still the most affordable vet I've found. Don't hesitate to bring your pets here, they are cared for ... Read More
Quality care from an amazing staff. The service we've received is second none. Despite this, it is still the most affordable vet I've found. Don't hesitate to bring your pets here, they are cared for by people who genuinely care about animals. Read Less
Steve Victory
27 May 2018
REPORT
What a great group of animal lovers. They work very hard to keep our pets healthy and comfortable. Can't recommend enough.
Pam Cushman
2 May 2018
REPORT
I've been taking my animals to Dr. Setlock for years and years and he is the greatest! I like all the vets there and the staff is great too! I've recommended several people to them!
F G
30 Apr 2018
REPORT
Everyone is so caring. Dr Riester is the best ever. We thank you for taking great care of them. I have recommended everyone I know to them. Killey and Pepper loved you Dr Riester
Keith Hedger
30 Mar 2018
REPORT
Beautiful facility. Nice receptionist. Prices seem reasonable.
Cathy Rabeler
25 Jan 2018
REPORT
I've been bringing my Terrier mix here for years. The veterinarians always take very good care of Lucky - probably one of the reasons she has made it to 15 years and is still going strong. Waits are s... Read More
I've been bringing my Terrier mix here for years. The veterinarians always take very good care of Lucky - probably one of the reasons she has made it to 15 years and is still going strong. Waits are short and it is pretty easy to get an appointment. They always find time to see your pet if it is an emergency, even if you haven't scheduled an appointment. Read Less
Ashley Peterson
20 Jan 2018
REPORT
My boyfriend noticed a bump on his therapy dog and took him into the clinic today without an appointment to get him checked out. They saw him right away and now we are all resting much easier! Thank y... Read More
My boyfriend noticed a bump on his therapy dog and took him into the clinic today without an appointment to get him checked out. They saw him right away and now we are all resting much easier! Thank you for taking such great care of us! Read Less
Brendan Palbitska
22 Dec 2017
REPORT
Always surprised and when you need an appointment they get you in right away. The staff is really good and passionate. Also they are reasonably priced on all their stuff.
Martin V
1 Aug 2017
REPORT
Excellent service super friendly doctors and staff! I have been to Ruth Helen Wolf animal hospital many times, and they never disappoint! They have a way with animals and they always keep them calm. I... Read More
Excellent service super friendly doctors and staff! I have been to Ruth Helen Wolf animal hospital many times, and they never disappoint! They have a way with animals and they always keep them calm. If your pet hates going to the vet I highly recommend you bring them to this place. You and your pet will be in and out in no time with little to no stress. Their prices are very reasonable and maybe only slightly higher for some services.Read Less
Paola D.
7 Jul 2017
REPORT
Great vets and super friendly staff. They are very clean. Very sweet with the animals and they truly care about your pet. Highly recommended
william bennett
25 May 2017
REPORT
Dr reisterer is very nice and knowledgeable. Very reasonable cost also. No BS fake tests done to increase your bill
Kendall A.
1 Apr 2017
REPORT
Dr. Herron has provided exceptional care for my two dogs, including a lemon of a Boxer. She takes the time to explain each recommendation and answer all of my questions. I feel comfortable discussing ... Read More
Dr. Herron has provided exceptional care for my two dogs, including a lemon of a Boxer. She takes the time to explain each recommendation and answer all of my questions. I feel comfortable discussing my goals for my furry babies and am confident that while she always gives me options, my pups are getting very high quality care with their welfare being the top priority. The front desk staff is also kind and welcoming. I would highly recommend Dr. Herron to anyone looking for a great veterinarian to care for their pets! Read Less
Jennifer C.
24 Mar 2017
REPORT
I've been using Wolf Animal Hospital and Clinic since I got my Cavalier King Charles Spaniel in 2007 and they were Orphans Clinic. They've been wonderful for my dog and me! She suffered from a luxatin... Read More
I've been using Wolf Animal Hospital and Clinic since I got my Cavalier King Charles Spaniel in 2007 and they were Orphans Clinic. They've been wonderful for my dog and me! She suffered from a luxating patella on both knees and had to have surgery on both sides. Dr. Setlock performed both surgeries (one in 2008 and the other in 2010) and did a fabulous job both times. Buffy is 10 now and still has no issue with mobility. Last year I brought her in for a cough and they identified she needed to see a vet cardiologist due to mitral valve disease (heart disease). They recommended a fabulous specialist who was able to see her in less than a week. Their staff is always friendly and accommodating. I highly recommend Ruth Helen Wolf Animal Hospital & Clinic. Read Less
Jennifer Cohen
9 Mar 2017
REPORT
A friendly and competent staff keep me coming back to Wolf Animal Clinic year after year. The facility is always clean and well maintained. My dog has had 2 successful surgeries at their hospital and ... Read More
A friendly and competent staff keep me coming back to Wolf Animal Clinic year after year. The facility is always clean and well maintained. My dog has had 2 successful surgeries at their hospital and their communication was wonderful. They are top notch! Read Less
Rebecca M
21 Feb 2017
REPORT
Very knowledgeable and very helpful through the whole process. And they try to do what they can without you having to pay extra money for treatments or teeth cleanings. Very caring doctors and very a... Read More
Very knowledgeable and very helpful through the whole process. And they try to do what they can without you having to pay extra money for treatments or teeth cleanings. Very caring doctors and very attentive front desk! Some helpful tips to just the facility, would be a better process for their check in and out for when they are busy and if thier phone lines are busy the call should just go straight to voice mail vs going to a busy signal. I would enjoy to see some of these things looked into by the facility. But other wise like I said before one of the best places we've been to . Read Less
Heidi Rodino
14 Feb 2017
REPORT
I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only di... Read More
I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only did I get an immediate return phone call from Dr. Setlock (who was the kindest, genuine and most professional male veterinarian I had ever spoken to), but I actually received a phone call at 7:30 am the following morning from the clinic, wanting to make sure that Keiko was being helped. I have never seen the clinic dirty or have smelled that "wet dog" odor. Every staff member has always been professional and courteous and believe it or not- PLEASANT! I have never had a problem scheduling an appointment and I have NEVER had to wait more than 10 minutes before any of my animals were seen. In any event, it turned out , as it turned out, Keiko was quite sick and needed surgery on his urethra and he had several bladder stones that needed to be removed. Ruth Helen Wolf was the ONLY clinic that genuinely cared about helping my cat and didn't mention money, fees or costs & charges ONCE! With honesty and candor, I explained to Dr. Herron that I am the sole-single provider of four (4) children and recently started a new job and didn't know how I was going to pay for their services. Dr. Herron, didn't bat a eye and continued to explain every procedure and test that needed to be performed. She was more concerned that my questions were answered and my cats needs were met rather than discussing money, payment plans or credit card applications. Words cannot express how grateful I am to Dr. Herron, because she spent a LOT of time with me and not once did I feel like I was "holding her hostage" or keeping her from her other patients (although I was!). Keiko stayed for 8 days and I was constantly getting warm, positive and loving phone calls from the staff, as they, as well, made sure that I understood Keiko's progress and recovery process. I felt 100% confident that my "5th child" was being cared for and most of all, being loved. The staff members would call me to tell me that hat they didn't want to see him go! in conclusion I received a phone call at 9:00 pm from the clinic the night before I was planning on bringing Keiko home and instantly I thought the worst! It was Dr. Herron calling me to tell me that they just had a board meeting and she wanted me to know that it was a unanimous vote to have Keiko's medical procedures and medications paid in full from "The Daisy Fund". The Daisy Fund is a charity organization that helps pay/donate funds for families in crisis who are unable cover the medical costs needed to treat their pet. To this day, I am so very grateful for the love and the best-in-class services my loving cat, Keiko received. Thank you to EVERYONE at Ruth Helen Wolf Animal Hospital for all of the love and care we ALL received. TO this day, Keiko is now 19 lbs and healthy and active as ever! Read Less
Richard P.
14 Jan 2017
REPORT
i recommend bringing your pet here the team is all about love and care, '' simply the best'' RICHARD PIACENZA
Martin B.
5 Jan 2017
REPORT
Came here to get my kitty spayed. Staff is very nice. I have asked the doctor to examine my cat's hernia, the doctor didn't seem very concerned and brushed it off saying it will get fixed during the s... Read More
Came here to get my kitty spayed. Staff is very nice. I have asked the doctor to examine my cat's hernia, the doctor didn't seem very concerned and brushed it off saying it will get fixed during the spay. The hernia (what it seems to be, it could be swelling) is still visible after her surgery and after calling and inquiring further the staff simply said they didn't know whether it was fixed. Veterinary assistant said her incision looks bigger and believes the hernia had been fixed, however when I called their office next day, they said my cat had no hernia...? I guess I will go get a second opinion. Stars will be significantly lower if the operation had not been performed during the spay as we discussed. I will update this review at that time and adjust the rating if necessary. Overall had a positive experience. Read Less
Cara Jacobs
12 Dec 2016
REPORT
The best aminal clinic I have ever been to. I have 2 dogs one is a little crazy when she goes to the vet and they know exactly how to handle her and the other is fine. They have both had surgeries the... Read More
The best aminal clinic I have ever been to. I have 2 dogs one is a little crazy when she goes to the vet and they know exactly how to handle her and the other is fine. They have both had surgeries there, a knee and a exploratory abdominal surgery and they took such great care of my dogs. I will never go anywhere else!!! The staff are excellent caring people! Read Less
Daryl Hirsch
6 Dec 2016
REPORT
Dr Setlock and his team are a phenomenal group of professionals that provide exceptional veterinary care. They have been my pets medical home since 2001 - and I would never go anywhere else. The re... Read More
Dr Setlock and his team are a phenomenal group of professionals that provide exceptional veterinary care. They have been my pets medical home since 2001 - and I would never go anywhere else. The receptionists, vet techs, and docs all go out of their way to ensure my furry friends remain in good health. They are thorough and careful with their diagnosis; when our pets are sick and in need of treatment, the most effective and humane treatment is provided. Their care is delivered with patience, kindness, and compassion. Dr Setlock has often gone above and beyond for my beloved animals. All have shared and been witness to my smiles and joys of adopting a new pet, healthy check ups, injuries and sick visits, senior years and senior moments, to the heartbreaking tears and sorrow of saying goodbye. I wouldn't want to share that with any other vet clinic. I cannot thank him and his team enough. They are extraordinary. Read Less
Keith Motycka
13 Aug 2016
REPORT
We have taken both of our dogs to Ruth Helen Wolf Animal Hospital for the past two years since and we have been impressed each time. The staff is helpful and compassionate and is comforting when it i... Read More
We have taken both of our dogs to Ruth Helen Wolf Animal Hospital for the past two years since and we have been impressed each time. The staff is helpful and compassionate and is comforting when it is obvious that dogs are anxious or nervous. We greatly appreciate the automated reminders for when appointments are due and the recommendations they provide when we are there. We are glad and confident with the care our dogs receive and look forward to continuing with them. Read Less
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