I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only di... Read More
I December, I was noticing my 23 lb tabby wasn't eating (flashing warning sign #1?!?) and seemed to be in pain while attempting to use his litter box. When I called the answering service, not only did I get an immediate return phone call from Dr. Setlock (who was the kindest, genuine and most professional male veterinarian I had ever spoken to), but I actually received a phone call at 7:30 am the following morning from the clinic, wanting to make sure that Keiko was being helped. I have never seen the clinic dirty or have smelled that "wet dog" odor. Every staff member has always been professional and courteous and believe it or not- PLEASANT! I have never had a problem scheduling an appointment and I have NEVER had to wait more than 10 minutes before any of my animals were seen. In any event, it turned out , as it turned out, Keiko was quite sick and needed surgery on his urethra and he had several bladder stones that needed to be removed. Ruth Helen Wolf was the ONLY clinic that genuinely cared about helping my cat and didn't mention money, fees or costs & charges ONCE! With honesty and candor, I explained to Dr. Herron that I am the sole-single provider of four (4) children and recently started a new job and didn't know how I was going to pay for their services. Dr. Herron, didn't bat a eye and continued to explain every procedure and test that needed to be performed. She was more concerned that my questions were answered and my cats needs were met rather than discussing money, payment plans or credit card applications. Words cannot express how grateful I am to Dr. Herron, because she spent a LOT of time with me and not once did I feel like I was "holding her hostage" or keeping her from her other patients (although I was!). Keiko stayed for 8 days and I was constantly getting warm, positive and loving phone calls from the staff, as they, as well, made sure that I understood Keiko's progress and recovery process. I felt 100% confident that my "5th child" was being cared for and most of all, being loved. The staff members would call me to tell me that hat they didn't want to see him go! in conclusion I received a phone call at 9:00 pm from the clinic the night before I was planning on bringing Keiko home and instantly I thought the worst! It was Dr. Herron calling me to tell me that they just had a board meeting and she wanted me to know that it was a unanimous vote to have Keiko's medical procedures and medications paid in full from "The Daisy Fund". The Daisy Fund is a charity organization that helps pay/donate funds for families in crisis who are unable cover the medical costs needed to treat their pet. To this day, I am so very grateful for the love and the best-in-class services my loving cat, Keiko received. Thank you to EVERYONE at Ruth Helen Wolf Animal Hospital for all of the love and care we ALL received. TO this day, Keiko is now 19 lbs and healthy and active as ever! Read Less