Extremely disappointed with our most recent experience at your facility. We have a 15 year old cat that has suffered with chronic congestive issues for some time. we have been trying exhaustively to find something to help him find some relief. We went to your hospital hoping for some assistance. We were referred to Dr Stu. Initially all seemed well. He seemed to show some concern but that soon went downhill. Our cat endured several rounds or antibiotics that seemed to work well in the beginning but then turned out to be ineffective. These medicines were difficult for our cat to digest and it was frustrating as we compound the medicine at a specialized pharmacy which costs more than your standard pill. We then tried an anti inflammatory as well as a decongestant. All didn't seem to render really good results. We then opted for a surgical procedure. Our cat found relief for a day or so but again we were back to the beginning. I called Dr Stu and this seems to be where things become problematic. It would seem that Dr Stu isn't very prompt at returning phone calls. When you have a sick cat that can be very frustrating. Finally we heard from him (it took a while) and he suggested another medicine, this time an antiviral. Again we had the drug compounded and sadly it was a disaster from the beginning. Another $80 dollars for nothing. This of course is no ones fault and we weren't blaming anyone. We called Dr Stu to ask about any other options he could think of. He said he would research it and get back to me "in a few days". Again we didn't hear back. My husband left a few messages (3 in total) out of frustration from the lack of response we seemed to receive far too often. Dr Stu finally called and just read me the riot act about how he kept receiving messages and that he had told me it would take some time. Now it wasn't a few days - he was indicating that he had said it would be weeks. No he never said that and he just continued to hammer that we had left messages. I was so put off by his attitude as if we had no right to inquire about our cat. Even a call to say he was still researching it would have been sufficient but to make me feel as if I had no right to call and disturb him seriously makes me question his true dedication, at least where our cat is concerned. As an owner it is so hard to watch your cat struggle to breath. Good Drs try to understand that - at the very least they return a phone call with compassion and not the accusatory tone I was subjected to. Good luck if you ever need to reach someone at this office by phone. You had best be patient as a return call won't be coming very soon. Read Less