Lindenhurst Animal Hospital

Avoid this animal hospital. They believe all their customers are stupid. On our last visit, our cat had to be quickly moved to an emergency facility. Because of the rush, they said they would just send us the bill. Received a bill dated 11/10/17. No due date or any other date on the bill. The bottom of the bill showed the balance as current and said a finance charge would apply after 30 days. Mailed check on 11/28/17. Received a special bill the following week dated 12/1/17 that showed my payment was received on 12/1/17 and said I owed a $30 finance charge. When I called to inquire, the office manager actually said I was stupid if I didn’t know the 30 days related back to the first of the month, not the date on the bill. Sent a follow-up letter to Dr Preston and she never replied. Since the doctor and the staff think I am stupid, and they are obviously in desperate need of $30, I am taking my cats to another vet. Unbelievably terrible customer service. Read Less

Overpriced and the front office staff is horrible. Their systems were down and could not take the payment. They said we will get back to us, not once but twice. They never followed up until they turned it over to collections. The office manager said ' It was out of their hands' which is absolutely FALSE. We have paid the balance back in May by check that was cashed but were still 'served' New Years Eve. The amounts are all wrong and we plan on taking action. Have been a long time customer of theirs with 3 dogs, but this was the last time we are using them. Read Less

The place is good but I didn't feel the connection between the workers and my dog. Maybe, because it was late in the afternoon and they were tired. To work in a place like that people must be very, very compassionate. Read Less

We got a new puppy and ended up losing him to parvo. The whole situation was a rollercoaster of emotions but everyone at this animal hospital was amazing. We got updates and calls 3 times a day even on the weekends. We were so concerned about our dog that we've had getting sick too but they were constantly staying on top of his health making sure he was okay. I couldn't recommend a more loving group of people to take my dog to. I can't thank them enough for all that they did for us and the sweet card from everyone for our little one who passed. Read Less

Dr. Koefoed is top notch....very compassionate and understanding since we have and elderly doberman. Look NO further if you are considering a high quality vet Dr.! Her follow up is impeccable!!! I will not go to any other Vet after trying 2 others. These people are the best. Read Less

In late January, our oldest cat, Joee, took a turn for the worse and we needed to address it. We've not been to this clinic in the past but I had always heard (and read) good reviews. It was the best decision ever. I've never been more impressed with the quality and caring about our situation. We had to put our Joee down but those that worked with us to do this were phenomenal. So caring, gentle and extremely sincere. Every step of the way was totally peaceful and they allowed us to spend as much time with Joee prior, and after. And when I went back to pick up her ashes, again, they were so kind and gentle with her remains. We then received a sympathy card signed by all at the clinic! And, also, kindness from the facility that cremated her. Again, I have never been more impressed and we have already decided to use this clinic again when our pets are in need of maintenance or help. Thank you!! Read Less

Our dog just turned 14 years old this week and is healthy (for his age), minimal health issues and still spunky. I owe this to the outstanding care he has received since he was a 6 week old puppy at Lindenhurst Animal Hospital. The vets and staff treat him like one of their own.Read Less

My dog was bit by another dog in the neighborhood two weeks ago. When it happened I called my vet (Lindenhurst) and asked for an immediate appointment. Their response was bring her in right away and they will see her as soon as we arrive. They took care of her immediately upon arrival, we went back today for removal of the staples and she is doing just fine. Thanks. Read Less

I LOVE THIS OFFICE! All the staff at Lindenhurst Animal Hospital are great. From the reception staff, techs and doctors. They are caring and compassionate. They truly love the animals and you can tell. My pets have been going here for about 9 years since i moved into the area. They have always had time to get me in when my dogs have been sick. I once brought one of my dogs in late on a Friday several years back. He was very sick. Turns out he had a blockage and wouldn't have made it thru the weekend. Dr Unger stayed to do emergency surgery and saved his life. They are the best vets I've ever had and would recommend them to anyone. Read Less

I give them three stars because I didn't feel right giving them lower, but my hurting heart wanted to. The front desk staff is great, the vet techs are good (several are great, others less so), and I like the vets and the care they gave to my dogs over the years. However, they lost my business with the death of one of my dogs. It's not their fault he died - he was euthanized due to severe cancer and a ruptured spleen - but I'm still upset by how it was handled, even 5+ months after the fact. We took him in on emergency and were seen quickly. The care was good, I have no complaints about that. But here's why I'm done: 1) even though I know what to expect when euthanizing a dog, such as some agonal breaths and movement, I think it could have gone more smoothly and with less stress if they'd used a different protocol. This is compared to other euthanasias that have gone much more smoothly, even in similar situations. 2) I asked for a paw print. They said they'd do one (vet in room and tech in room at the time). My BF was in the room at the time, and he heard me ask and saw them acknowledge the request. When I called a week later and asked when I could pick it up, I got the runaround. They said they couldn't find it, but would call me back. No call. I was in for an exam on another dog about 2 weeks later, and asked again. I was told they still weren't sure where it was, would track down the tech who was there and ask her, then call. No call. I called again about a week later, and that's when they told me I "hadn't asked for one" so no paw print had been done. That upset me because I know I had and it had been acknowledged, and also because it made me feel I'd been lied to for weeks. I asked to speak to the practice manager, and she showed no compassion but pretty much blamed me for the problem and seemed uncaring and even a bit defensive. So I have a dead dog's ashes but no paw print to memorialize him, and it's apparently my fault. I've since had another dog euthanized at home, using a different drug protocol, and it was a much less stressful and more compassionate, caring situation. I will do that again without hesitation when the time comes to say goodbye to our latest geriatric rescue. In the meantime, I will find another vet to care for this one because my trust in this clinic has been compromised. I feel sad for saying and feeling that, but I still can't bring myself to go back. If they're reading this, I suggest that they just make a paw print a standard thing when they euthanize a dog. If the owner doesn't want it, throw it away or do something else with it. But if you never do one, you lose the one chance to do it. If a pet owner is reading this, my advice would be to put in writing your request for a paw print when/if your pet dies or is euthanized, to spare yourself the sadness that might result from not doing so. Read Less

Before stating my review, I must state that my review is based solely on my attempts to board my dogs with this facility and their initial examination. I cannot speak to the quality of ongoing care that they provide. I also cannot speak to the quality of care and bedside manner of all of the vets. I did not board my dogs here and so I cannot speak to the quality of those services. I went to this vet based on a recommendation from my boyfriend, whose cat was a regular patient at this office a few years ago. He had great experiences with a male vet. He noted that the vet he saw was caring and compassionate as well as competent in his care for his animals.I was looking to board my dogs for a long weekend and potentially switch to this vet for one of my dogs, since my regular vet is now an hour from my house. They require an initial exam before boarding, which I think is smart for all parties. I scheduled an appointment and the front desk staff was very accommodating.  There was no mention during my conversation before the appointment of any restrictions on boarding. When I arrived for my exam, it became clear that the staff were less than thrilled to board my elderly dog. I don't fault them for this (cost/benefit analysis), but I did not at all appreciate their approach. Instead of stating, "Given his medical needs, we will not board him," they just repeatedly (and in my opinion, excessively) stated the worst case scenario.This included:1. Stating the median life expectancy of dogs with my dog's medical condition before even examining him.2. Reviewing at length the risks of boarding him (again, much appreciated, but once you see my cry in your office, I think it is safe to assume I understand your point). 3. Calling me the following day to ask me if I was sure I wanted to board my dog with them and if I WAS going to board him, stating that I would need to talk to the vet AGAIN about the same risks discussed not 24 hours before.I am all for businesses acting in their best interest. I am all for businesses refusing to serve individuals (or animals) when they feel they cannot meet their needs. I would have felt more respected and would have likely used their veterinary services in the future if they had been upfront. Instead, I felt bullied into not using their services, shamed for boarding my animals, and disrespected. In the end, I think it worked out for all parties. They did not have to care for my dog and I was able to find a vet that boards geriatric animals without complaint. Read Less

We've been going to Lindenhurst Animal Hospital since Austin, our now 9 year old Siberian Husky, was a puppy.  My wife and I did extensive research of local animal hospitals and are glad we choose Lindenhurst AH.LAH is one of few AAHA accredited animal hospitals in the area.  Established in 1933 by leaders in the veterinary profession, AAHA is the only companion animal exclusive veterinary association. AAHA is best known for its accreditation of companion animal practices. To become accredited, companion animal hospitals undergo regular comprehensive evaluations by AAHA veterinary experts who evaluate the practice on approximately 900 standards of veterinary care. Every experience since going to LAH has been positive.  My wife and I were new puppy parents and LAH had a class that we participated.  It taught some good fundamentals and even helped with some techniques for preventing bad behavior.  At that point we knew we made the right decision.Last year, Austin tore his ACL and needed surgery.  During this very stressful time, LAH handled our case perfectly.  The surgery was a success and rehab was needed.  All this happened 1 week before my wife and I were leaving for our 10 year anniversary trip.  My parents were coming in to stay with Austin while we were away.  During that time, Dr Preston and Matt (best Vet Tech ever!) made frequent house calls to check on Austin  and to administer laser therapy.  They even Skyped with us so we could witness the sessions and ask questions.  One year later and Austin is fully recovered.Matt and Grace, honestly the best Vet Techs anywhere, are so wonderful with Austin.  From the moment we walk in, Austin lets out his Husky wooos until he sees them.  Once they come out to greet him, Austin gives lots of kisses.  Matt even called us on his days off to check on Austin after surgery.  Truly one of the best!LAH treats its customers as family.  They take the time to get to know the pets and the owners.  I recommend them wholeheartedly. Read Less

We have a female American Eskimo dog, which can be very temperamental. She's over 2 years old now, and we've been taking her to Lindenhurst Animal Hospital since we brought her home at 6 months. Their attention to detail is comforting, and Dr. Rodney Unger understands Eskies. He and his assistants take their time in the private room with our dog until she calms down and allows them to bring her in the back to be weighed and such. They also provide pet boarding services, and we have left our dog with her on 2 occasions. Their staff is well disciplined and highly educated towards the breed of the animals, and spend plenty of time with them during their stay. We especially like the separate entrances for Dogs and Cats/Other, for those who are allergic to cats. They truly make you and your pet feel right at home.During the summer months, watch out for fleas/ticks in the grassy walking area north of their parking lot. There is not much the animal hospital can do about this, you don't want a lot of poison out there, but your dog may pickup some of these fleas/ticks when you bring her back in the car to go home. Read Less

I agree with the first reviewer. LAH and its staff are good for pets. It's a happy and caring place. I'm always impressed by their genuine concern and love for animals. I often joke that I would like such loving treatment from my doctors when I'm sick. You know, all those hugs, kisses and sweet whisperings, not to mention treats. Mmm... (OK, maybe I'd skip the kisses and sweet nothings at my doc's office, but I sure would appreciate a similar level of attention and positive attitude from my own physicians as my dog gets at his every LAH visit.) Read Less