Dr Otto again thank you for doing benders surgery so quickly he is here to day because of your gift of healing and talents of being a top surgeon I'm his grandma lol and thank for talking to me on the phone because I was a way and my boys were there with him god bless you and your caring staff Read Less

I had taken my dog in on 1/14/2018, early morning with serious implications. Being as worried as I was I called the facility and they were ready for him when we arrived. Dr. Otto was extremely professional and sensitive to the situation. The staff Terra and Alx were exceptional as well. After the tests and the X-Ray it was discovered he had an enlarged spleen that was ready to burst. The Dr. and his staff advised me of Benders condition, I went ahead and had the surgery. The surgery went well without complications, the staff was very sympathetic the entire time and always kept me up to date. Once the surgery was done, they informed me that he was going to be ok and kept him over night. When I picked him up the next morning he looked a million times better. Today 1/24/2018 Bender is 100% back to his loving normal self. I would recommend this vet to anyone, our regular Vet also gives Dr. Otto high compliments and said Bender was in good hands. Read Less

On of my best friends recommended that I take my Furbabies, Lola And Sophia, here because she said they are the best. She also said that the owner is great and is her favorite. My late furbaby Lady, her vet, Dr. Ruth, was in Green Trails Animal Clinic, so I know this ER is the place I want to take my Furbabies if there is a health emergency with them. Read Less

I brought my kitty Fonzie here on 1/1 and couldn’t have asked for better service or a better outcome. Fonzie had been throwing up for a couple of days and was not his normal rambunctious self, and Dr. Smith took the time to listen to all of our concerns and treated Fonzie gently and with care. After an X-ray to rule out any blockages, Dr.Smith went over all of our options with us to get him back to feeling better. He got some meds and fluids and we were able to take him home just about an hour after getting to the office. I’m happy to say that 3 days later Fonzie is back to eating, drinking water and being his normal self :) Dr.Smith really was the nicest vet and didn’t rush us out of there but instead took the time to help our kitty and help us feel more at ease with his situation, and for an emergency clinic it was affordable and quick. Thank you to Dr.Smith and the entire staff for caring about Fonzie and getting him to feel better!! Read Less

Dr. Smith has been seeing my pups for years...at her previous offices and now at EVS. I trust her completely and know my boys and girls will be and have been in good and loving hands whenever they visit for exams or to have a procedure done. I highly recommend Dr. Smith and EVS. Read Less

We cannot thank the staff at EVS enough for their compassion and assistance. We lost our Rosie, very suddenly, the Wednesday evening before last. It was one of the most difficult experiences that we have ever had. We were at a loss as to what to do. We were not prepared for this scenario and have never lost a pet at home. Our regular vet was closed for the day. We called EVS and they gave us suggestions on how to proceed and peace of mind. Upon arriving we were met imm...ediately and compassionately by Brooke. She handled our Rosie with all of the love that grieving pet parents needed. We received a beautiful card with condolences from the staff. Today we received a call from Dr. Amy to say that our baby's ashes were ready to come home. Thank you for being there for us during such a difficult hour. I sincerely do not know what we would have done without you all! See More Read Less

This is a great facility. Over the years, and several pets, we've had a need to visit several times -- though the first time with this dog, who's now a senior. As always, a very stressful time was made much less so by these folks.Read Less

My cat declined rapidly during the evening and was really struggling to breathe. I called ahead and told them I was on my way. They took my cat back immediately. Unfortunately, she died while they were trying to start an IV. They were extremely caring and sensitive. Hopefully I don't need them again but if I do I won't hesitate to go here. Read Less

I brought my dog in this past October because he and our other dog had fought. I was shaken because this had never happened before and Nugget's injury looked deep. I can't remember names, I apologize, but the front desk was calm when dealing with frantic me and very patient and the same went for the vet. They examined Nugget and were clear about what they would have to do and upfront on the cost. It was a little over $400, but I was more than willing to spend it on my dog's health. I think I was only there for a little over an hour before they were done (much faster than I anticipated) with only one pause to give additional news and an updated cost which was still under $500 and still not a problem. They made sure I had all my questions answered and were more than available later after I had gotten home and had another question to ask. I even received a call the next day by them to check on my pup which I found rather comforting. I would absolutely bring my dogs here in the future should an emergency arise, though I certainly hope I wont have to, lol. Thank You! Read Less

My kitten was having some sort of breathing attack, so at 3 A.M I panicked and rushed her to the closest hospital. What a mistake that was. The girl behind the desk very unpleasant , and when the doctor finally came in she was sick coughing all over and acted like she couldn't be bothered . Me panicked and afraid thinking the kitten was choking they said "we should do an x-ray and a full examination " 400$ later they predicted the cat to have asthma and wanted to keep her for observation for a few hours . I said ok and went home and looked up vets for my kitten. When I came back I picks up my cat , whose butt was soaked in her own pee , and they said here's a copy of her X-ray, and suggested I get her to a vet for her asthma . Then when I do find a vet tell them so they could fax over their observations and notes on the kitten. I go to a vet a day or two later , and the vet says she has an ear infection and we're shocked that it went un noticed because it was obvious . They said they would call the other place since the disk of my kittens X-rays I was given was not playing . I called the place later that night and told them the name of the vet, and where to fax her notes. Our vet now still has not recieved said notes and when they called they said they had no recollection or notes of my kitten being there. This place milked me of 400$ and has failed to help my new vet get any information on the visit my kitten had. Stay away from these con artists! Read Less

Thank you to the Drs. and staff of Emergency Veterinary Services, Ltd. for taking such good care of our cat, Sasha. She never would have made it without you. Everything was clearly explained, the Drs. kept us well informed of her progress and everyone was so kind and helpful whenever we called in. I would not hesitate to recommend your facility. Thank you again! Read Less

I brought my dog to EVS this morning, as she was vomiting and unable to walk. The vet tech and Dr. Rick Otto were compassionate and professional. Dr. Otto diagnosed her with idiopathic vestibular syndrome. He explained the problem well and I left feeling much better knowing what her issues were and how they will likely improve. I had a really great experience and would go back there without question. Excellent experience. Read Less

Have a great experience with Dr. Rick Otto. We thought our new puppy had swallowed a rubber piece off a door stopper when it went missing. Dr. Otto was very patient with us and took great care to answer our questions about possible surgery. Luckily, the Xray was negative. Instead of charging us the $350 as was quoted on the phone, they only charged us $245. Being it was on New Year's Day, we expected to pay the quoted $350 and would have been fine with paying that amount. Read Less

We've been into the Emergency Veterinary Services in Lisle a few times over the past years. Dr Amy Smith and her staff are outstanding & very caring, compassionate people. Unfortunately, we had to visit them for some unhappy occasions, but Dr Amy and her staff were there for support and always gave very straight answers, feedback to our questions and best suggestions for our loved pets. They never beat around the bush or suggest treatments that are not the correct suggested path to take. Their technology at the clinic is top notch, I was most recently surprised to see that a x-ray of our Patches (Cat) was reviewable on a tablet in a separate service room, I thought this was way cool! The clinic is very clean and always open when we need to make a stop. I would highly suggest this clinic if you have any pet emergency in the future. Thanks everyone, we will definitely continue to make our way from Carol Stream to Lisle for our pet emergencies! Read Less

On the early morning of Thanksgiving, my small dog started out yelling and crying in pain. She continued to cry for the rest of the day, and we thought she hurt her back. After hours of waiting to see if rest helped, we contacted Emergency Veterinary Services since they were open on the holiday. They saw my dog immediately. They provided excellent care, and asked very detailed questions. After an X-ray it was determined she is a bit sensitive to pain (aka a big baby) that she had mild discomfort, but no serious issues. Dr. Otto was wonderful at explaining the treatment. He even ran bloodwork after the X-ray didn't turn anything up because he had seen another patient with similar symptoms with a different diagnosis. The staff provided wonderful care, and after lots of rest and her prescribed meds she is back to being the crazy dog we knew before she injured herself. I am so pleased with the way staff treated both me and my dog. They are definitely top on the list for when one of my other furry creatures needs emergency care! Read Less

Our 10 1/2 week golden puppy was having the urge to potty for about 2 hours one night this past week, I realize that may be more info than you want to hear, so we took him in to EVS around 8:00pm. Dr. Smith was on duty and she and the rest of her staff loved all over our little Sawyer who was acting perfectly fine. Dr. Smith wasn't finding anything wrong with him but wanted to take him in the back to further exam the situation. She came back in about 10 minutes and had found that our little pup had eaten a piece of wire...something found in the garden we suppose. She took x-rays and determined there was no more wire in him...they all loved on him and sent us on our way. A wonderful staff all around! We left there knowing that we had made the right decision. We lost our 13 year old golden a couple months ago and had to take him to EVS one day when he was 12 because he suddenly couldn't use his back legs. We didn't know if he had slipped on ice or if it was his arthritis doing a major flare up. It was very frightening, as one can imagine. Dr. Otto was on call that day and once again the entire staff was very comforting and patient. Thank you EVS!!!Read Less

We brought my 14 year old dog in here Sunday night. I was really upset because I've had her for 12 years, so I knew something was seriously wrong. They ran tests and found some kind of mass in her stomach area. The doctor was kind and thorough in explaining the x-rays, but suggested an ultrasound for a diagnosis confirmation. They did give us the X-rays on the CD so we could bring it to our vet. When I brought her in the following day to my vet, the vet there did say she agreed with what the vet said here. They were pretty quick at getting us in and out. All in all, it was about $400 for x-rays and the emergency visit. Read Less

From the time I called until the time I left they were so attentive to my kitties needs! My cat who is not social also loved the vet! ( very unusual for her!) That is meant to be a huge compliment. They are focused, fast to get her in when I arrived, and definitely caring. I pray I don't need emergency service in the future for my pets, but if I do I will return. I was recommended by a friend and I recommend to all as well. Thanks for your great care! It matters!Read Less

Only in the past week my dog's personality had changed drastically, so yesterday I took her to EVS after my primary vets had failed to find anything wrong in her a few days prior. The vet here was just fantastic. He took me seriously as I described what was wrong with my dog and ran several tests and x-rays, and eventually found her spleen enlarged and immediately took her into emergency surgery and removed it successfully. Very very unfortunately, he broke to me that it's most likely cancer and in that case she has 2-6 months left to live. While of course this was the worst news on the planet for me, I felt the need to come on here and tell everyone how wonderful this facility is; they took me seriously, acted accordingly, and were honest with me despite how difficult it was to hear. If I had chosen to listen to my primary vets who did nothing to help my dog, if I did not take my dog into EVS yesterday, she apparently would've been dead within a few days, and as terrible as her prognosis is I feel so lucky that EVS gave me at least 2-6 months to have with my sweet angel and that I didn't have to come home to the most horrible shock in a few days' time. Thank you so much EVS for taking me seriously, for doing everything you could, and for being so kind to me in the most awful moment of my life. And for anyone reading this, just a tip of advice, never trust your vets enough to ignore when you know something is wrong with your pet and never wait. Lucy is only 6, and eight days ago she was fully normal, and it took only one week's time for her health to decline to near-death. Thank you again EVS <3Read Less

Emergency Veterinary Services is a caring, compassionate, professional organization with high service standards.  We took our American Bulldog there one night recently due to a broken toenail that was causing him quite a bit of pain.  They treated him quickly and efficiently.  What had been an "Oh no!" nighttime emergency situation was taken care of in minutes, so that we and our dog could go on about our evening and get a good night's rest.  They provided antibiotics and pain meds to assure a good recovery.  Throughout, they treated us and our dog with respect and caring.  It's clear that they love animals.  Great job! Read Less

My bf and I found ourselves at Lisle Emergency Vet twice over a 4 day period. We foster cats for a car rescue and one of our fosters fell extremely ill on New Years Eve. We were told to go directly to Lisle ER Vet and we rushed there with him around noon. The staff rushed him in back and shortly after told us that he would't survive and needed to be put down. We were both devastated but they let us in the room with him to say goodbye. The doctor was so gentle with going over the procedure and how we should handle our other cats at home to keep them healthy.Unfortunately, three days later on Sunday, we found ourselves back at Lisle ER Vet, this time with one of our resident kitties. She had also come down with what had taken away our foster cat. We asked the Vet what we could do and he gently told us that she would be in less pain if we said goodbye. He gave us time to discuss our options among ourselves and when we decided that it would be better to put her down peacefully, the Vet and Vet Tech were both very sweet and understanding with our broken hearts. They let us hold her as she fell asleep and again, explained the process with receiving her ashes and what to do at home. We followed their advice and I'm happy to say that the disease that took our two cats from us hasn't hit any of our other cats at home.I am sad that I had to use Lisle ER Vet with during such sad times, but I would recommend it for any emergency needs. All the employees that we can into contact while we were there were very knowledgeable and very understanding. We received a beautiful card from there after our kitty passed that now sits next to her picture frame memorial. I honestly hope that I don't have to go back any time soon, but I know exactly where I will go if I ever have an emergency in the future. Read Less

Thank you so much for helping us through such a hard night with our corgi, Eli. Thank you for responding quickly, we know you did all you could. Thank you for treating us with such care after he was gone and for letting us say goodbye. It really meant a lot to us. The worst night of our lives was made a little easier by the empathy your staff showed us. Read Less

My little 5 pound chiweenie started having seizures in the middle of the night. I believe he would have died if not for the Emergency Vet. They're so knowledgeable and I'm amazed they were able to find a vein on my tiny guy so he could get fluids. They are amazing! Read Less

Emergency Veterinary Services has been there for my pets with both happy and tragic outcomes.  They handle both with professionalism and compassion. From the time my dog ate something bad (pass the stomach pump, please) to when my 17-year-old cat made her final vet visit, we have been very pleased with the vets and staff. There is always a follow-up call to see how the pets are doing, and the prices are reasonable.  On the visit that every pet owner dreads - and I was not expecting to have to do it quite yet - we were treated with gentleness.  Our cat was euthanized with care, wrapped in blankets, and she left this world with love. The vets and staff sent us a beautiful handwritten note within a day or so.  I recommend Emergency Veterinary Services so highly. Read Less

I've brought Leo, our bullmastiff here a few times. They Always seem to get sick or be injured late night on a Saturday or Sunday. The entire staff here is BEYOND amazing. The vet even sat in the floor with Leo for about 45 minutes just trying to figure him out and what was wrong. The best people ever, I can't say enough good things! It's too bad they can't be open day time, I would for sure use this place. Read Less

We brought our sweet Shadow in at a little before 2 a.m. Friday morning with what ended up being a grave illness. Dr. Amy Smith and Melissa Keske were the absolute sweetest with our furbaby and with us, explaining everything, every step of the way. We unfortunately had to euthanize Shadow, but Dr. Amy Smith let us love on him before and after he was gone for as long as we wanted. We can't thank them enough for their compassion and understanding. Read Less

Amazing service from everyone I have encountered! We've made many visits in the past year or so and I'm so thankful for the knowledge and compassion. Dr. Otto is very educated in canine epilepsy and has been very honest and straightforward with his advice and care. Read Less

The emergency services for pets is great! I took my cat there yesterday because he wasn't feeling well and I found out that he was constipated. And they had to stick an enema in his behind. And he was back to his normal self. And we got to pick him up later that night. Recommend this to all!!! Read Less

So my cat can't seem to have issues during normal vet hours. We recently moved to the area and our regular vet is in Geneva anyway. Loki wasn't peeing normally and soiled his bed. We were thinking about waiting till Tuesday to take him in to the regular vet. After some internet research I decided to call EVS to see what they thought. Due to a potential complete blockage which can be deadly, we took him in. For emergency services I found the cost extremely reasonable. 95 dollars for the exam and then all diagnostics and treatment was comparable to a normal day time vet visit. I was pleased with both techs that were there and the vet that saw my cat. For having to go to the emergency vet it was an "enjoyable" experience. Read Less

A trip to the emergency vet is never a fun experience.  The staff here makes it as enjoyable as possible.  The staff REALLY cares about animals, it's very obvious!  The night before I was supposed to go on vacation, I noticed something was wrong with my cat.  I called over to Emergency Veterinary Services and they told me to bring him over.  After a short 20 minute wait, they began treating my cat.  Again, Dr. Smith and the vet techs were really caring and asked a lot of questions to make sure they understood what was going on with my cat.  They thoroughly assessed his issues and provided me with medications, prescription food and instructions for care.  They even sent over their lab work and x-rays to my usual vet.They do require payment at time of service.  I felt what I was charged was reasonable.  I wouldn't hesitate to take any of my pets here again in an emergency. Read Less

I can't say enough about how pleased I was with my first visit here. Professional courteous staff that cares more about you sick animal then about building a huge bill.Dr Otto was great with my 10 week old puppy Rosie who suddenly developed kennel cough.  Something I have never experienced in all my years of sharing my life with pets.   The sound is just awful.  But Dr Otto assured me with medication and rest Rosie will soon be good as new. This is the friendliest emergency vet office (both personally and on the wallet) that I have ever been too.It is comforting to know I have finally found somewhere to go with a sick pet when our regular doctors are not in the office.   I will have no problem going back if the need arises.Highly highly recommended! Read Less

This facility and the people who work there are wonderful.  I've been there twice now and they are kind, compassionate and efficient.  They work well with my regular vet.  If you have a pet emergency, these are the people to see.  Thank you all! Read Less

Unfortunately, I found myself at this location late last night with my family's elderly and ailed dog. There was no question in our mind what we were going to have to do when we walked into this clinic. The front office staff and the veterinarian were exceptionally pleasant and kind. They assured us we were doing the right thing - the humane thing. They handled the entire situation thoughtfully and were genuinely sympathetic. I'm thankful they were there with us, to not only comfort our dog as she passed, but to comfort us with the situation. They are lovely people. Read Less

Dr. Amy Smith and the gang were a pleasure to work with. Amy has a tremendous bed side manner that most vets just don't get right at all. We have been to countless vets because our older dog had horrible allergies, so we have experience with what to look for. We scheduled a spay with Amy and everything went flawlessly. From the introduction to our dog, surgery, and follow up I could t have asked for better care and service. I was even given some water to quench my thirst while waiting. Go here if your pet needs help. Read Less

Dr. Amy Smith is everything you would want in a veterinarian. Kind, gentle, thorough, informative, patient... I could go on and on. When it comes to my pets I will admit I can be a bit overbearing, so I can have a number of questions or concerns and have encountered some cold unpersonable vets who I have not meshed well with. This is never the case with Dr. Smith. She is always happy to patiently answer any and all of my questions and ease my mind. I've been bringing my pets to see her for years and could not be happier with every visit. Thanks Dr. Smith! Read Less

For you and your furry friends' sakes, I hope you don't need this place.But if you do, you're in good hands.We dog-sat for my in-laws for over a week recently while they went on vacation. His second night with us, we found him nosing around in my purse, with an empty ibuprofen bottle on the floor, open. Immediate panic set in. I found this place from the All Creatures Great & Small website (that's where we take our dog for his regular vet visits), called them, and they recommended I come in right away.On my way there, while at a stoplight, I discovered the contents of the pill bottle were actually in the bottom of my purse. But since I'm not OCD enough to have counted them previously, I could not be 100% certain the dog hadn't eaten any, so I continued on. The staff immediately took the dog back to start treatment while I filled out some paperwork. I told them what I knew - and that he couldn't have eaten more than a couple, max - and they in turn told me what they had done and what they recommended. No pills were found in the dog's vomit, and I felt even more reassured that he probably hadn't actually eaten any, but until those talking-dog collars from UP become reality, I had to make sure.The short story is that the staff was friendly and professional and the vet himself was very reassuring. They were happy to answer my silly questions and even a few followups on the phone. I went home with two bottles of pills, instructions, a report and the reassurance that no permanent damage had been done.Like I said, I hope you don't need Emergency Vet Services, but if you do, these folks are really great. Also, the dog got his revenge a week later when he chewed up my nice work sandals. Read Less

Dr. Amy & her staff are fantastic. I have been here on 3 separate occasions in the past few months and it each time she and her associates have been wonderful! Being in a nerve wracking situation with your pet is always tough, and they are very nice and but most importantly great to my dog. I wouldn't take her anywhere else in an emergency. Wish she was open during regular vet hours too! Read Less

I can understand some people, when the visit does not have a positive outcome, want to blame someone, but after a number of visits here over 20 years, I am glad they are here.For our latest visit, our dog was in respiratory distress and was seen immediately.  Being in the medical profession, I found the treatment to be "spot on" and when our dog was  stabilized, the doctor came out and explained everything including follow up care.  We were in, treated, and out in 30 minutes.Yes, the waiting room is in desperate need of "cheering up', but there are new owners who will hopefully improve the overall appearance so you are not soooooooo totally depressed while waiting.  Yes, it is probably more expensive than your regular vet, but it is the middle of the night and they are THERE.However, the staff we dealt with, Emma and  Dr. James Bascharon, were both compassionate and caring and answered all our questions.  We did not even have to deal with any of the paper work until we were ready to leave. Read Less

Been here three times with three dogs. I can tell you right now it is by far the most depressing place I have ever been besides a cemetery. Putting a pet down is worse than saying good bye to a human. F*&k you Mike Vick! Read Less