Don't believe the high ratings of this place, they failed us. We took our poodle here a year ago for the first time for her yearly exam and preventative shots. In short, we won't be returning and we... Read More
Don't believe the high ratings of this place, they failed us. We took our poodle here a year ago for the first time for her yearly exam and preventative shots. In short, we won't be returning and we would not recommend them to anyone. They skipped a critical step that we find unbelievable. At the time we were new pet owners and expected the vet to be on our side, making sure everything was addressed. Apparently that's not the case at this vet. Everything else seemed to be just average with the visit.
On 1/2018, we went to our new vet, LePar in Evergreen Park, and they look over her forwarded records from All Pets. The new vet told us she never had a dog flu vaccine at All Pets! I thought he must have misread the record! She goes to the dog park and meets other dogs ALL THE TIME. I'd gladly pay for the dog flu shot in a second. In fact, she never got this shot from All Pets and they never even brought it up at the visit.
I called All Pets after her recent exam, and their response was (summarized), “If the pet owner says the dog goes to dog parks often, then we recommend the shot. If they don't bring that up, then we don't recommend it.” Excuse me?!? And come again, please?!? We wrote down many topics to discuss but we never mentioned the dog park specifically. So under their philosophy, if a pet doesn't go to the dog park, the dog must never interact with other dogs, lick a fire hydrant, share a slobbery toy, get coughed on by another dog; so there must be no reason to get a dog flu vaccine then? Preposterous! Assume all dogs interact with others! Leave that decision to us, the pet owners!!
We wonder how many other dogs have been to All Pets and left without the dog flu vaccine because they mention these dog interactions! Luckily, she did not get the dog flu despite interacting with other dogs constantly! And this past year was a very bad dog flu year! If my dog got the dog flu and/or died, we would have sued them.
If I was a vet, I'd use a simple disposable checklist of things to mention in the exam to ensure that every topic is brought up no matter who initiates the conversation! Dr. Navin is older and maybe forgetful. Whether he's forgetful or not, CERTAIN TOPICS SHOULD BE ADDRESSED at every single visit. Remind the pet owner of ALL their vaccine options and let the owner choose. My dog was unprotected during a bad dog flu year due to their incompetency. The new vet (Le Par) couldn't believe it. My dog ended up needing the shot at the exam, and a booster shot on a later date, at my inconvenience. Don't mess with All Pets! Read Less