Do not take your pets to this clinic. I recently moved to the Rockford area and needed a vet for my cat. I purposely chose this clinic because I thought they would be good with my kitty who is afraid ... Read More
Do not take your pets to this clinic. I recently moved to the Rockford area and needed a vet for my cat. I purposely chose this clinic because I thought they would be good with my kitty who is afraid of the vet. First off, I sat in the empty waiting room for 30 minutes past my appointment time. I was irritated, but sometimes things happen behind the scenes that we aren't aware of, so I let it go. Once I got called into the exam room, I met the doctor who also happens to be the owner. I explained that my kitty gets scared and doesn't like to be examined, but I brought along a treat that distracts her, so they can examine her. The vet ignored me and reached into the carrier, without even talking to my pet, and grabbed her out. Kitty began to hiss and fight. I, again, stated that I have the treat to distract her. Again, I was ignored. The vet wrapped kitty up in a towel, further upsetting her and me. Again, I said, this doesn't have to go like this, let me give her the treat. The vet told me to stand back. I was extremely angry at this point. I picked up the carrier, set it on the exam table and said that this exam is over, give me my cat. AGAIN, I was ignored. She continued with the exam, while my cat is fighting and distressed. At this point, I begin to cry, I am so angry and frustrated. AGAIN, I was ignored. Once the exam was completed, the 'vet' prescribed some medication and told me to call her if it doesn't work. THERE IS NO WAY IN HELL I WILL EVER GO BACK TO THIS CLINIC. It is disappointing that a clinic that markets itself as specializing in cats, treated my kitty this way, not to mention the inexcusable treatment of me, that paying customer. I have never had an appointment like this.
*** I had to give this place 1 star in order to post my review. They do not even deserve that. If negative 5 stars were a choice, that would be my rating*** Read Less